Sony KDL-32BX355 / KDL-32BX356 / KDL-40BX455 / KDL-46BX455 Service Manual ▷ View online
KDL-32BX355/32BX356/40BX455/46BX455 21
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
WIRE DRESSING
KDL-32BX355/32BX356/40BX455/46BX455 22
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a “generic” type of Main Board, therefore a
software update must be performed and certain service adjustment settings
must be changed or confirmed whenever the Main Board, LCD Panel, or
TCON Board is replaced.
There are 2 reasons for updating the software on the TVs.
There are 2 reasons for updating the software on the TVs.
●
Software updates for customers
These updates are for enhancements or improvements that have
been made to the software after the TV was released.
●
Software update for servicers
These updates are specifically for servicers to use during a service
call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads: Software updates can be
downloaded and placed on a USB thumb drive to be loaded onto
the TV. The instructions for downloading the software file vary
from chassis to chassis and sometimes from model to model. The
customer is provided with the instructions to properly format the
USB thumb drive, unzip the file, and the procedures for loading the
software into the television.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards. Information about the LCD panel
is stored on the TCON circuits. This information is automatically loaded
onto the Main Board when the TV is powered up. With the correct software
version the Main Board and/or the TCON can be replaced more efficiently.
KDL-32BX355/32BX356/40BX455/46BX455 23
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
con:
Website Support:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Canada Phone Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-32BX356
v2.003
5001692
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity
●
Certain features not working correctly
(photo or video file viewing)
KDL-32BX355/32BX356/40BX455/46BX455 24
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
As mentioned in
“Section 5 - Updates and Adjustments” on page 22
, the
models in this manual utilize a “generic” type main board, therefore certain
service adjustments settings must be changed or confirmed when either
the main Board, LCD Panel, or TCON Board are replaced.
UPDATING THE SOFTWARE
After replacing the main Board, LCD Panel, or TCON Board, you MUST
UPDATE the SOFTWARE to the latest version.
ACCESSING SERVICE ADJUSTMENT MODE
This set does not use Service Mode for adjustments. To make adjustments,
refer to
“Accessing Factory Adjustment Mode” on page 26
. However, you
can access the Self diagnosis history page from Service Mode.
1. TV must be in Standby mode. (Power On).
2. Press the following buttons on the Remote Commander within a
2. Press the following buttons on the Remote Commander within a
second of each other:
DISPLAY
Channel
5
Volume
+
POWER
DISPLAY
POWER
Onscreen cursor
and select button
VOLUME+
5
RM-YD081
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