Sony KDL-22EX355 / KDL-32EX355 / KDL-32EX356 / KDL-40EX455 / KDL-40EX456 Service Manual ▷ View online
KDL-22EX355/32EX355/32EX356/40EX455/40EX456 25
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Contact Sony
Please contact Sony directly if you have questions on the use of your television
con:
Website Support:
United States Phone Contact:
Model Name:
Serial Number:
Software Version:
Canada Phone Contact
Other Countries Contact
www.sony.com/tvsupport
1 (800) 222-SONY (7669)
1 (877) 899-SONY (7669)
Consult the Warranty Card
Please have the following information available:
KDL-32EX355
v2.500
5001692
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity
●
Certain features not working correctly
(photo or video file viewing)
KDL-22EX355/32EX355/32EX356/40EX455/40EX456 26
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
As mentioned in
page 24
, the models in this manual utilize a generic
type Main Board, therefore certain service adjustments settings must be
changed or confirmed when either the Main Board, LCD Panel, or TCON
Board are replaced.
UPDATING THE SOFTWARE
After replacing the Main Board, LCD Panel, or TCON Board, you MUST
UPDATE the SOFTWARE to the latest version.
ACCESSING SERVICE ADJUSTMENT MODE
1. TV must be in Standby mode.
2. Press the following buttons on the Remote Commander within a
2. Press the following buttons on the Remote Commander within a
second of each other:
DISPLAY
Channel
5
Volume
+
POWER
DISPLAY
POWER
Onscreen cursor
and select button
VOLUME+
5
RM-YD081
KDL-22EX355/32EX355/32EX356/40EX455/40EX456 27
SECTION 5 - UPDATES AND ADJUSTMENTS
3. The
Service Mode initial screen, will be displayed.
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
25
]>
Panel Selection
<[
LTY320AN03
]>
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
4. Do one of the following:
a. Proceed to
Completing Service Requirements when
Replacing the Main Board.
b. Proceed to
Completing Service Requirements when
Replacing the LCD Panel.
COMPLETING SERVICE REQUIREMENTS WHEN
REPLACING THE MAIN BOARD
The following must be performed after replacing the Main Board to ensure
that all of the features for the TV will be available.
;
View the Status Information
;
Select the Panel ID
;
Add the Model Name
;
Add the Serial Number
VIEWING THE STATUS INFORMATION
After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
5. Verify the latest software is installed before proceeding to the
service adjustments.
6. Press until
Status Information is selected
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
25
]>
Panel Selection
<[
LTY320AN03
]>
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
7. Then press to view the
Status Information screen.
KDL-22EX355/32EX355/32EX356/40EX455/40EX456 28
SECTION 5 - UPDATES AND ADJUSTMENTS
8. The latest version is displayed as shown:
MAIN FW VER:
v0.015
MAIN NVM VER:
TD1.000
BOOT LOADER VER:
v1.000
PANEL
VER:
V0.00024
PQ
VER: v1.0000
AQ
VER: AQ0.0016
KP
VER: 1.5
ANT-SW:
Antenna
Phy.Ch.: 33
Status:
Unlock
INT
VER: 002125_3_001_889_84
S/N:
N/A
Freq.
(khz):
585250
Modulation:
NTSC
Offset
Freq:
N/A
9. Do one of the following:
a. If the latest software is installed, proceed to
Selecting the
Panel ID
b. If the latest software is not installed, update the software
and then proceed to
Selecting the Panel ID
SELECTING THE PANEL ID CODE
CAUTION: You MUST SELECT THE CORRECT PANEL ID CODE for the
picture to display propertly.
;
Verified the Status Information
10. Press to select
Panel Selection
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan…
>>
Self diagnosis history
>>
Status Information…
>>
LVDS Spectrum(%0)
<[
25
]>
Panel Selection
<[
LTY320AN03
]>
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
Service Mode
11. Using the table below, press the or on screen cursor
buttons to select the correct panel code for the Panel ID.
Model Name
Panel Code
Panel Type
Panel ID
KDL-32EX355
KDL-32EX356
KDL-40EX455
KDL-40EX456
KDL-32EX356
KDL-40EX455
KDL-40EX456
LTY400HM10
15_LED_WXGA_CMI_22
17_LED_FHD_SLCD_40
CMO
SLCD
KDL-22EX355
16_LED_WXGA_SLCD_32
SLCD
LTY320AN03
V216B1LE3
CAUTION: If you do not select the correct Panel ID code, the
picture may not display.
12.
Verify the Panel ID is correct before proceeding to the next step.
13. Proceed to
Adding the Serial Number.
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