Sony KDL-22EX320 / KDL-22EX325 / KDL-24EX320 / KDL-24EX325 / KDL-26EX320 / KDL-26EX321 / KDL-26EX325 / KDL-32EX425 / KDL-32EX523 / KDL-32EX524 / KDL-32EX525 / KDL-37EX521 / KDL-37EX524 / KDL-37EX525 / KDL-40EX523 / KDL-40EX524 / KDL-40EX525 / KDL-46EX520 / KDL Service Manual ▷ View online
KDL-22/24/26/32/37/40/46EX320,321,325,425,520,521,523,524,525(AEP/UK/RUSS)
57
TROUBLE SHOOTING
2) IR remote commander malfunction
TV isn’t controlled
by remote commander
Green LED light
at power indicator
OK
NG
Sensor is broken
HLR Board
B* Board
OK
NG
Mechanical
(ex. bezel)
Green LED blinks
at power indicator
at power indicator
when using commander
near sensor’s window
Check the Harness
between the B* Board
and the HLR Board
Exchange the Harness
Exchange the
HLR Board
Harness
OK
NG
OK
OK
NG
NG
KDL-22/24/26/32/37/40/46EX320,321,325,425,520,521,523,524,525(AEP/UK/RUSS)
58
TROUBLE SHOOTING
3-8. NETWORK MALFUNCTION
1) Wired Network malfunction
Wired Network
on the TV
Connection result
Local Access
Connection result
Cable Connection
OK
NG
OK
NG
Connection result
Internet Access
Proxy setting
NG
B* Board
Check the Ethernet Cable
Ethernet Cable
Check IP address
and Local router setting
Wired Set-up
IP address setting
Check Local router DHCP server
Auto
Manual
OK
NG
KDL-22/24/26/32/37/40/46EX320,321,325,425,520,521,523,524,525(AEP/UK/RUSS)
59
TROUBLE SHOOTING
2) USB Wireless Network malfunction
Wireless Network
on the TV
Is the radio field
Strength too weak
or even No signal?
or even No signal?
Access Point
B* Board
Error Message appear
when the Wireless
Network is selected?
USB Dongle
NO
YES
NO
YES
3) Internal Wireless Network malfunction
Wireless Network
on the TV
Is the radio field
Strength too weak
or even No signal?
or even No signal?
Access Point
B* Board
Error Message appear
when the Wireless
Network is selected?
Wireless Module, Harness
NO
YES
NO
YES
KDL-22/24/26/32/37/40/46EX320,321,325,425,520,521,523,524,525(AEP/UK/RUSS)
60
3-9. HDD-Rec MALFUNCTION
TROUBLE SHOOTING
HDD Rec
Malfunction
B board
HDD is connected
to the appropriate
USB port?
Connect to the
appropriate port
No
Yes
USB Hub is inserted
in between the
USB port and HDD?
USB Hub is
not supported
Yes
No
Is the drive size larger
than 32GB and
Smaller than 2TB??
Only 32GB~2TB
is supported
No
Yes
All the setups and
restrictions listed in
iManual are cleared?
Check the iManual
No
Yes
Click on the first or last page to see other KDL-22EX320 / KDL-22EX325 / KDL-24EX320 / KDL-24EX325 / KDL-26EX320 / KDL-26EX321 / KDL-26EX325 / KDL-32EX425 / KDL-32EX523 / KDL-32EX524 / KDL-32EX525 / KDL-37EX521 / KDL-37EX524 / KDL-37EX525 / KDL-40EX523 / KDL-40EX524 / KDL-40EX525 / KDL-46EX520 / KDL service manuals if exist.