Sony HDR-CX550 / HDR-CX550E / HDR-CX550V / HDR-CX550VE / HDR-XR550 / HDR-XR550E / HDR-XR550V / HDR-XR550VE (serv.man2) Service Manual ▷ View online
1-1
HDR-CX550/CX550E/CX550V/CX550VE/XR550/XR550E/XR550V/XR550VE_L2
1. SERVICE NOTE
1-1. POWER SUPPLY DURING REPAIRS
In this unit, about 10 seconds after power is supplied to the battery terminal using the regulated power supply (8.4V), the power is shut off
so that the unit cannot operate.
These following method is available to prevent this.
so that the unit cannot operate.
These following method is available to prevent this.
Method:
Use the AC power adaptor (AC-L200C/L200D).
1-2. PRECAUTION ON REPLACING THE VC-592 BOARD
DESTINATION DATA
When you replace to the repairing board, the written destination data of repairing board also might be changed to original setting.
Start the Adjust Manual in the Adjust Station and execute the “DESTINATON DATA WRITE”.
After the board replacement, the error of the built-in recording media may be displayed. in this case, execute the [DESTINATION DATA
WRITE] then the error will be cleared. If it is not cleared with [DESTINATION DATA WRITE], format the built-in recording media.
Start the Adjust Manual in the Adjust Station and execute the “DESTINATON DATA WRITE”.
After the board replacement, the error of the built-in recording media may be displayed. in this case, execute the [DESTINATION DATA
WRITE] then the error will be cleared. If it is not cleared with [DESTINATION DATA WRITE], format the built-in recording media.
USB SERIAL SAVE
When you replace to the repairing board, get the data from the former one.
Start the Adjust Manual in the Adjust Station and perform “USB SERIAL SAVE” to get the data.
Start the Adjust Manual in the Adjust Station and perform “USB SERIAL SAVE” to get the data.
USB SERIAL No.
The set is shipped with a unique ID (USB Serial No.) written in it.
This ID has not been written in a new board for service, and therefore it must be entered after the board replacement.
Start the Adjust Manual in the Adjust Station and execute the “USB SERIAL No. INPUT”.
This ID has not been written in a new board for service, and therefore it must be entered after the board replacement.
Start the Adjust Manual in the Adjust Station and execute the “USB SERIAL No. INPUT”.
1-3. PRECAUTION ON REPLACING THE MM-094 BOARD
Angular Velocity Sensor
When you replace to the reparing board, write down the sensitivity displayed on the angular velocity sensor SE9201 (PITCH/YAW).
Start the Adjust Manual in the Adjust Station and execute the “GYRO sensor sensitivity adj”.
Start the Adjust Manual in the Adjust Station and execute the “GYRO sensor sensitivity adj”.
PPP
YYY
PPP:
PITCH sensor sensitivity
PITCH sensor sensitivity
G
1
YYY:
YAW sensor sensitivity
YAW sensor sensitivity
G
2
MM-094 BOARD (SIDE B)
SE9201
Note: The sensor sensitivity of SE9201 on MM-094 board is written only repair parts.
– ENGLISH –
1-4-3. Self-diagnosis Code Table
Self-diagnosis Code
Symptom/State
Correction
Repaired by:
Block
Function
Detailed
Code
C
0
4
0
0
Non-standard battery is used.
Use the InfoLITHIUM battery.
C
0
6
0
0
The battery pack temperature is
high.
high.
Change the battery pack or place it in a cool place.
C
1
3
0
1
Memory card is unformatted.
Memory card is broken.
Memory card is broken.
Format the memory card.
Insert a new memory card.
Insert a new memory card.
C
1
3
0
2
Access error
Remove the power source. Reconnect it again and operate your
camcorder again.
camcorder again.
C
3
2
6
0
Difficult to adjust focus
(Cannot initialize focus)
(Cannot initialize focus)
Retry turn the power on by the power switch. If it does not recover,
check the focus MR sensor of lens block (pin wa, ws of CN1001
on the VC-592 board). If it is OK, check the focus motor drive IC
(IC5201 on the VC-592 board).
check the focus MR sensor of lens block (pin wa, ws of CN1001
on the VC-592 board). If it is OK, check the focus motor drive IC
(IC5201 on the VC-592 board).
E
2
0
0
0
Flash memory data are rewritten.
Make flash memory data correct value. (Note1)
E
6
1
1
0
Zoom operations fault
(Cannot initialize zoom lens.)
(Cannot initialize zoom lens.)
Inspect the lens block zoom reset signal (pin qj, qk of CN1001 on
the VC-592 board) when zooming is performed when the zoom lever
is operated, and the zoom motor drive circuit (IC5201 on the VC-592
board) when zooming is not performed.
the VC-592 board) when zooming is performed when the zoom lever
is operated, and the zoom motor drive circuit (IC5201 on the VC-592
board) when zooming is not performed.
1-4-1. Self-diagnosis Function
When problems occur while the unit is operating, the self-diagnosis
function starts working, and displays on the Viewfinder or the LCD
screen what to do. This function consists of two display; self-diag-
nosis display and service mode display.
Details of the self-diagnosis functions are provided in the Instruc-
tion manual.
function starts working, and displays on the Viewfinder or the LCD
screen what to do. This function consists of two display; self-diag-
nosis display and service mode display.
Details of the self-diagnosis functions are provided in the Instruc-
tion manual.
1-4-2. Self-diagnosis Display
When problems occur while the unit is operating, the counter of the
Viewfinder or the LCD screen shows a 4-digit display consisting of
an alphabet and numbers, which blinks at 3.2 Hz. This 5-character
display indicates the “repaired by:”, “block” in which the problem
occurred, and “detailed code” of the problem.
Viewfinder or the LCD screen shows a 4-digit display consisting of
an alphabet and numbers, which blinks at 3.2 Hz. This 5-character
display indicates the “repaired by:”, “block” in which the problem
occurred, and “detailed code” of the problem.
1 1
3 1
C
Repaired by:
Refer to “1-4-3. Self-diagnosis Code Table” .
Indicates the appropriate
step to be taken.
E.g.
31 ....Reload the tape.
32 ....Turn on power again.
31 ....Reload the tape.
32 ....Turn on power again.
Block
Detailed Code
Blinks at 3.2Hz
C : Corrected by customer
H : Corrected by dealer
E : Corrected by service
engineer
Viewfinder or LCD screen
C : 3 1 : 1 1
1-4. SELF-DIAGNOSIS FUNCTION
Note1: Start the Adjust Manual in the Adjust Station and refer to the “DESTINATON DATA WRITE”.
1-2
HDR-CX550/CX550E/CX550V/CX550VE/XR550/XR550E/XR550V/XR550VE_L2
– ENGLISH –
1-5. METHOD OF COPING WITH SHIFT LENS ERROR
VC-592 BOARD (A SIDE)
IC5501
R5524
R5513
R5527
Fig. 1
Measurement points on the VC-592 board
about 330 msec
Note: The length of low section will vary a little depending on the conditions.
Fig. 2
Change in output voltage of R5513 on the VC-592 board
1-5-1. E : 62 : 02 [Abnormality of IC for Steadyshot] Occurred
Order
Procedure
1
Turn the power OFF.
2
While measuring with an oscilloscope the output voltage of R5513 in the periphery of IC5501 on the VC-592 board, turn the
power ON to check that the output voltage immediately after the power on change as shown in Fig. 2.
power ON to check that the output voltage immediately after the power on change as shown in Fig. 2.
3
If the output voltage change as shown in Fig. 2, replace the lens block (Note). If it does not change as shown in Fig. 2, inspect
the camera control circuit (IC7501 of VC-592 board) periphery.
the camera control circuit (IC7501 of VC-592 board) periphery.
Note: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the handheld operation.
Self-diagnosis Code
Symptom/State
Correction
Repaired by:
Block
Function
Detailed
Code
E
6
1
1
1
The abnormalities in initialization of
the focus lens and the abnormalities in
initialization of the zoom lens occurred
simultaneously.
Check both C: 32: 60 and E: 61: 10 of the self-diagnosis code.
E
6
1
3
0
Reset position detection error on the
stepper iris initializing
Turn the power on to open lens barrier. Disconnect the battery or power cord,
and then connect again.
Confirm that the iris blades in lens are working.
If iris blades do not working, check the iris motor drive IC in lens drive block
(CN1001 pin qa to qf on VC-592 board).
If iris blades work normally, confirm that they are closing completely and
confirm following item.
• Case of the iris blades do not close normally
Replace the lens block (LSV-1390A (service)).
• Case of “E: 61: 30” is appeared and iris blades closed completely.
Confirm that communication with lens block is normal.
• Case of LCD is not displayed normally
Check that connection between CN6801 on CM-103 board and
CN1003 on VC-592 board by FP-1206 flexible board.
• Case of LCD is displayed normally
Replace the lens block (LSV-1390A (service)).
E
6
2
0
0
Handshake correction function does not
work well. (With PITCH angular velocity
sensor output stopped.)
Inspect PITCH angular velocity sensors (SE9201 on the MM-094 board)
peripheral circuits.
E
6
2
0
1
Handshake correction function does not
work well. (With YAW angular velocity
sensor output stopped.)
Inspect YAW angular velocity sensors (SE9201 on the MM-094 board)
peripheral circuits.
E
6
2
0
2
Abnormality of IC for steadyshot.
Refer to [1-5-1. E : 62 : 02 (Abnormality of IC for Steadyshot) Occurred].
E
6
2
0
3
IC for steadyshot and micro controller
communication abnormality among.
Inspect the steadyshot circuit (IC5501 on the VC-592 board).
E
6
2
0
4
Image vibration correction during
handshake function does not work.
I n s p e c t t h e i m a g e v i b r a t i o n a n g u l a r v e l o c i t y s e n s o r s
(SE9101 on VC-592 board) peripheral circuits.
E
6
2
1
0
Shift lens initializing failure.
Replacement of lens block. (Note2) If an error occurs again, replace the
VC-592 board.
E
6
2
1
1
Shift lens overheating (Pitch)
Refer to [1-5-2. E : 62 : 11 (Shift Lens Overheating (Pitch)) Occurred].
E
6
2
1
2
Shift lens overheating (Yaw)
Refer to [1-5-3. E : 62 : 12 (Shift Lens Overheating (Yaw)) Occurred].
E
6
2
2
0
Abnormality of thermistor.
Refer to [1-5-4. E : 62 : 20 (Abnormality of Thermistor) Occurred].
E
9
1
0
1
Abnormality when flash is being
charged.
Checking of flash unit or replacement of flash unit.
E
9
2
0
1
Battery current value goes over the max
discharge current
Check the remaining battery power because this symptom maybe depended
on the remaining battery level, and confirm whether or not the symptom is
occurred after replacing the battery. If the symptom is still occurred, over-
haul inspection is needed. Connect the MM-094 board with VC-592 board
through the FP-1198 (VC-MM) flexible board.
Connect the MM-094 board with Control Switch Block (PS34600/
PS34700).
Connect between CN1014 on VC-592 board and CN4001 on DD-329 board.
Connect between CN4002 on DD-329 board and FP-1207 flexible board.
Check each output of DC/DC converter (IC4701) on DD-329 board with
the AC adaptor connected DC JACK (J001) on FP-1207 flexible board.
(The minimum connection to periphery)
PS34600: CX550/CX550E/CX550V/CX550VE
PS34700: XR550/XR550E/XR550V/XR550VE
E
9
4
0
0
Fault of writing or erasing the flash
memory
Inspect the flash memory (IC8101 on the VC-592 board).
E
9
4
0
1
Internal flash memory fault
Inspect the flash memory (IC8101 on the VC-592 board).
E
9
4
0
2
BGM data error
Inspect the flash memory (IC8101 on the VC-592 board). If it is OK, check
the CPU (IC7501 on the VC-592 board).
E
9
5
0
0
GPS hardware error
CX550V/CX550VE/XR550V/XR550VE:
Check whether the flexible board of the GPS module is broken,and check
whether it is inserted imperfectly. If there is no problem the flexible board,
inspect or replacement of the GPS module.
E
9
6
0
0
Map area mount error
CX550V/CX550VE/XR550V/XR550VE:
Inspect or replacement of the DD-329 board (CX550V/CX550VE), hard
disk unit (XR550V/XR550VE).
Note2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the handheld operation.
The changed portions from
Ver. 1.1 are shown in blue.
Ver. 1.1 are shown in blue.
Ver. 1.2 2010.03
1-3
HDR-CX550/CX550E/CX550V/CX550VE/XR550/XR550E/XR550V/XR550VE_L2
– ENGLISH –
1-5-2. E : 62 : 11 [Shift Lens Overheating (Pitch)] Occurred
Connect by the SeusEX and perform the following process.
Order
Block
Page
Address
Data
Procedure
1
11
80
7430
01
Write the data. (After it starts, set it before caution is displayed.)
2
11
8E
F654
01
Write the data.
3
11
8E
F655
F0
Write the data.
4
11
8E
F658
01
Write the data. (Note 1)
5
11
8E
F658
00
Write the data.
6
11
8E
F654
00
Write the data.
7
11
8E
F655
10
Write the data.
8
11
8E
F658
01
Write the data. (Note 1)
9
11
8E
F658
00
Write the data.
10
11
80
7430
00
Write the data.
11
Check if the shift lens moves while setting the order 2 to 9. If the shift lens
does not move, replace the lens block (Note 2). When the shift lens moved,
proceed to the order 12.
does not move, replace the lens block (Note 2). When the shift lens moved,
proceed to the order 12.
12
While setting the order 2 to 9, measure with an oscilloscope the output
voltage of R5527 in the periphery of IC5501 on the VC-592 board to check
the output voltage varies.
voltage of R5527 in the periphery of IC5501 on the VC-592 board to check
the output voltage varies.
13
If the output voltage does not vary, replace the lens block (Note 2). When
the output voltage varied, proceed to the order 14.
the output voltage varied, proceed to the order 14.
14
Turn the power OFF.
15
While measuring with an oscilloscope the output voltage of R5513 in the
periphery of IC5501 on the VC-592 board, turn the power ON to check
that the output voltage immediately after the power on change as shown
in Fig. 2.
periphery of IC5501 on the VC-592 board, turn the power ON to check
that the output voltage immediately after the power on change as shown
in Fig. 2.
16
If the output voltage change as shown in Fig. 2, replace the lens block
(Note 2). If it does not change as shown in Fig. 2, inspect the camera control
circuit (IC7501 of VC-592 board) periphery.
(Note 2). If it does not change as shown in Fig. 2, inspect the camera control
circuit (IC7501 of VC-592 board) periphery.
Note1: Finish this operation within 10 seconds. If it is likely to take more than 10 seconds, set block: 11, page: 8E, address: F658, data: 00, and then retry.
Note2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
Note2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the handheld operation.
1-5-3. E : 62 : 12 [Shift Lens Overheating (Yaw)] Occurred
Connect by the SeusEX and perform the following process.
Order
Block
Page
Address
Data
Procedure
1
11
80
7430
01
Write the data. (After it starts, set it before caution is displayed.)
2
11
8E
F656
01
Write the data.
3
11
8E
F657
F0
Write the data.
4
11
8E
F659
01
Write the data. (Note 1)
5
11
8E
F659
00
Write the data.
6
11
8E
F656
00
Write the data.
7
11
8E
F657
10
Write the data.
8
11
8E
F659
01
Write the data. (Note 1)
9
11
8E
F659
00
Write the data.
10
11
80
7430
00
Write the data.
11
Check if the shift lens moves while setting the order 2 to 9. If the shift lens
does not move, replace the lens block (Note 2). When the shift lens moved,
proceed to the order 12.
does not move, replace the lens block (Note 2). When the shift lens moved,
proceed to the order 12.
12
While setting the order 2 to 9, measure with an oscilloscope the output volt-
age of R5524 in the periphery of IC5501 on the VC-592 board to check the
output voltage varies.
age of R5524 in the periphery of IC5501 on the VC-592 board to check the
output voltage varies.
13
If the output voltage does not vary, replace the lens block (Note 2). When
the output voltage varied, proceed to the order 14.
the output voltage varied, proceed to the order 14.
14
Turn the power OFF.
15
While measuring with an oscilloscope the output voltage of R5513 in the
periphery of IC5501 on the VC-592 board, turn the power ON to check
that the output voltage immediately after the power on change as shown
in Fig. 2.
periphery of IC5501 on the VC-592 board, turn the power ON to check
that the output voltage immediately after the power on change as shown
in Fig. 2.
16
If the output voltage change as shown in Fig. 2, replace the lens block
(Note 2). If it does not change as shown in Fig. 2, inspect the camera control
circuit (IC7501 of VC-592 board) periphery.
(Note 2). If it does not change as shown in Fig. 2, inspect the camera control
circuit (IC7501 of VC-592 board) periphery.
Note1: Finish this operation within 10 seconds. If it is likely to take more than 10 seconds, set block: 11, page: 8E, address: F659, data: 00, and then retry.
Note2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
Note2: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the handheld operation.
1-5-4. E : 62 : 20 [Abnormality of Thermistor] Occurred
Order
Procedure
1
Turn the power ON.
2
Confirm the connections of flexible flat cables and connectors between the lens block and VC-592 board.
3
In case of no malfunction of connections, replace the lens block with new one (Note) . When the error has occurred in spite of
the lens replacement, replace VC-592 board with new one.
the lens replacement, replace VC-592 board with new one.
Note: When the lens block was replaced, start the Adjust Manual in the Adjust Station and execute the necessary adjustment items.
After the adjustment, make sure with the STEADYSHOT turned ON that the steadyshot functions appropriately in the handheld operation.
1-4
HDR-CX550/CX550E/CX550V/CX550VE/XR550/XR550E/XR550V/XR550VE_L2
– ENGLISH –
1-6. PRECAUTION ON REPLACING THE CABINET (BM)
1-6-1. Precaution on ordering the Cabinet (BM)
The model display adopts the laser printing method.
Therefore, the Cabinet (BM) for replacement differs depending on
the destination.
As similar displays are provided, choose the suitable one for or-
der.
Therefore, the Cabinet (BM) for replacement differs depending on
the destination.
As similar displays are provided, choose the suitable one for or-
der.
Note: After replacing the Cabinet (BM), the serial number for it
will be changed to the one exclusive for service use.
Inform a customer of the serial number change and change
the serial number in the repair data.
Inform a customer of the serial number change and change
the serial number in the repair data.
HDR-CX550 (E Model)
Part No.
Description
A-1771-844-A
CABINET BM(CX550E23)
Serial No.
HDR-CX550 (KR Model)
Part No.
Description
A-1771-847-A
CABINET BM(CX550KR2)
Serial No.
HDR-CX550E (NE Model)
Part No.
Description
A-1771-853-A
CABINET BM(CX550ECEL)
Serial No.
HDR-CX550E (E, HK, JE Models)
Part No.
Description
A-1771-851-A
CABINET BM(CX550EE34)
Serial No.
HDR-CX550E (CH Model)
Part No.
Description
A-1771-854-A
CABINET BM(CX550ECN2)
Serial No.
HDR-CX550V (US Model)
Part No.
Description
A-1771-842-A
CABINET BM(CX550VU2)
Serial No.
HDR-CX550V (CND Model)
Part No.
Description
A-1771-843-A
CABINET BM(CX550VCA2)
Serial No.
HDR-CX550V (J Model)
Part No.
Description
A-1771-831-A
CABINET BM(CX550VJ1)
Serial No.
HDR-CX550VE (AEP Model)
Part No.
Description
A-1771-849-A
CABINET BM(CX550VECEN)
Serial No.
HDR-CX550VE (AUS Model)
Part No.
Description
A-1771-850-A
CABINET BM(CX550VEAU2)
Serial No.
HDR-XR550 (E Model)
Part No.
Description
A-1771-860-A
CABINET BM(XR550E23)
Serial No.
HDR-XR550 (KR Model)
A-1771-861-A
CABINET BM(XR550KR2)
Part No.
Description
Serial No.
HDR-XR550 (JE Model)
Part No.
Description
A-1771-862-A
CABINET BM(XR550JE3)
Serial No.
HDR-XR550E (NE Model)
Part No.
Description
A-1771-867-A
CABINET BM(XR550ECEL)
Serial No.
HDR-XR550E (E Model)
Part No.
Description
A-1771-865-A
CABINET BM(XR550EE34)
Serial No.
HDR-XR550VE (AUS Model)
A-1771-864-A
CABINET BM(XR550VEAU2)
HDR-XR550V (US Model)
A-1771-858-A
CABINET BM(XR550VU2)
HDR-XR550V (CND Model)
A-1771-859-A
CABINET BM(XR550VCA2)
HDR-XR550VE (AEP Model)
A-1771-863-A
CABINET BM(XR550VECEN)
HDR-XR550V (J Model)
A-1771-856-A
CABINET BM(XR550VJ1)
Part No.
Description
Serial No.
Part No.
Description
Serial No.
Part No.
Description
Serial No.
Part No.
Description
Serial No.
Part No.
Description
Serial No.
HDR-XR550E (CH Model)
Part No.
Description
A-1771-868-A
CABINET BM(XR550ECN2)
Serial No.
HDR-XR550E (HK, JE Models)
Part No.
Description
A-1771-866-A
CABINET BM(XR550EHK1)
Serial No.
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