Sony DVP-NS585P / DVP-NS590P (serv.man2) Service Manual ▷ View online
1-17
69
Additional Information
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the mains lead is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cord securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 16)
, The connecting cords are damaged.
, Check the connection to your TV (page 16)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
that the signal from the player appears on
the TV screen.
, In the Setup Display, set “LINE” in
“SCREEN SETUP” to the appropriate item
that conforms to your system (page 64).
that conforms to your system (page 64).
, The disc is dirty or flawed.
, If the picture output from your player goes
, If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality. If you still experience
problems even when you connect your
player directly to your TV, please try
connecting your player to your TV’s S
VIDEO input (page 16).
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programmes could
affect picture quality. If you still experience
problems even when you connect your
player directly to your TV, please try
connecting your player to your TV’s S
VIDEO input (page 16).
, You are playing a disc recorded in a colour
system that is different from your TV.
, You have set the NORMAL/
PROGRESSIVE switch to PROGRESSIVE
on the rear panel (the PROGRESSIVE
indicator lights up) even though your TV
cannot accept the progressive signal. In this
case, set the NORMAL/PROGRESSIVE
switch to NORMAL on the rear panel so
that the PROGRESSIVE indicator turns off.
on the rear panel (the PROGRESSIVE
indicator lights up) even though your TV
cannot accept the progressive signal. In this
case, set the NORMAL/PROGRESSIVE
switch to NORMAL on the rear panel so
that the PROGRESSIVE indicator turns off.
, You set the NORMAL/PROGRESSIVE
switch to PROGRESSIVE on the rear panel
(the PROGRESSIVE indicator lights up)
(the PROGRESSIVE indicator lights up)
but did not connect your TV to the player’s
COMPONENT VIDEO OUT jacks using a
component video cord. Set to
PROGRESSIVE only when you connect
your TV to the player’s COMPONENT
VIDEO OUT jacks using a component
video cord (page 16).
COMPONENT VIDEO OUT jacks using a
component video cord. Set to
PROGRESSIVE only when you connect
your TV to the player’s COMPONENT
VIDEO OUT jacks using a component
video cord (page 16).
, Even if your TV is compatible with
progressive format 525p/625p signals, the
image may be affected when you set the
player to progressive format. In this case,
set the NORMAL/PROGRESSIVE switch
to NORMAL so that the PROGRESSIVE
indicator turns off and the player is set to
normal (interlace) format.
image may be affected when you set the
player to progressive format. In this case,
set the NORMAL/PROGRESSIVE switch
to NORMAL so that the PROGRESSIVE
indicator turns off and the player is set to
normal (interlace) format.
,
If you set “LINE” to “RGB” in SCREEN
SETUP (page 25, 64), the player outputs no
component video signals.
SETUP (page 25, 64), the player outputs no
component video signals.
Even though you set the aspect ratio in “TV
TYPE” of “SCREEN SETUP,” the picture
does not fill the screen.
TYPE” of “SCREEN SETUP,” the picture
does not fill the screen.
, The aspect ratio of the disc is fixed on your
DVD.
The picture is black and white.
, In the Setup Display, set “LINE” in
“SCREEN SETUP” to the appropriate item
that conforms to your TV (page 64).
that conforms to your TV (page 64).
, Depending on the TV, the picture on the
screen becomes black and white when you
play a disc recorded in the NTSC colour
system.
play a disc recorded in the NTSC colour
system.
, If you are using a SCART (Euro AV) cord,
be sure to use one that is fully wired (21-
pins).
pins).
Sound
There is no sound.
, Re-connect the connecting cord securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the amplifier (receiver) (page 21,
22, 23).
22, 23).
, The amplifier (receiver) input is not
correctly set.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (OPTICAL* or
COAXIAL) jack, check the audio settings
(page 67).
COAXIAL) jack, check the audio settings
(page 67).
,continued
70
, While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.”
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.”
, When playing multichannel MPEG audio
soundtracks, only the Front (L) and Front
(R) signals will be output from your two
front speakers.
(R) signals will be output from your two
front speakers.
* For DVP-NS585P only
Sound distortion occurs.
, Set “AUDIO ATT” in “AUDIO SETUP” to
“ON” (page 67).
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
“AUDIO DRC” to “TV MODE” (page 67).
“AUDIO DRC” to “TV MODE” (page 67).
, Set “AUDIO ATT” in “AUDIO SETUP” to
“OFF” (page 67).
Operation
The remote does not function.
, The batteries in the remote are weak.
, There are obstacles between the remote and
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
The disc does not play.
, The disc is turned over.
Insert the disc with the playback side facing
down on the disc tray.
down on the disc tray.
, The disc is skewed.
, The player cannot play certain discs
, The player cannot play certain discs
(page 7).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player
(page 3).
, The player cannot play a recorded disc that
is not correctly finalized (page 7).
The MP3 audio track cannot be played
(page 50).
(page 50).
, The DATA CD is not recorded in an MP3
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
Level 2 or Joliet.
, The MP3 audio track does not have the
extension “.MP3.”
, The data is not formatted in MP3 even
though it has the extension “.MP3.”
, The data is not MPEG1 Audio Layer 3 data.
, The player cannot play audio tracks in
, The player cannot play audio tracks in
MP3PRO format.
, The “MODE (MP3, JPEG)” setting has
been set to “IMAGE (JPEG)” (page 52).
The JPEG image file cannot be played
(page 50)
(page 50)
, The DATA CD is not recorded in a JPEG
format that conforms to ISO9660 Level 1,
or Joliet.
or Joliet.
, It has an extension other than “.JPEG” or
“.JPG”.
, It is larger than 3072 (width)
× 2048
(height) in normal mode, or more than
3,300,000 dots in Progressive JPEG.
3,300,000 dots in Progressive JPEG.
, It does not fit the screen (those images are
reduced).
, The “MODE (MP3, JPEG)” setting has
been set to “AUDIO (MP3)” (page 52).
The MP3 audio tracks and JPEG image
files start playing simultaneously.
files start playing simultaneously.
, “AUTO” has been selected in “MODE
(MP3, JPEG)” (page 52).
The album/track/file names are not
displayed correctly.
displayed correctly.
, The player can only display numbers and
alphabet. Other characters are displayed as
“*”.
“*”.
The disc does not start playing from the
beginning.
beginning.
, Programme Play, Shuffle Play, Repeat Play,
or A-B Repeat Play has been selected
(page 32).
(page 32).
, Resume play has taken effect (page 29).
The player starts playing the disc
automatically.
automatically.
, The disc features an auto playback function.
, “AUTO PLAY” in “CUSTOM SETUP” is
, “AUTO PLAY” in “CUSTOM SETUP” is
set to “ON” (page 66).
Playback stops automatically.
, While playing discs with an auto pause
signal, the player stops playback at the auto
pause signal.
pause signal.
71
Additional Information
You cannot perform some functions such
as Stop, Search, Slow-motion Play,
Repeat Play, Shuffle Play, or Programme
Play.
as Stop, Search, Slow-motion Play,
Repeat Play, Shuffle Play, or Programme
Play.
, Depending on the disc, you may not be able
to do some of the operations above. See the
operating manual that comes with the disc.
operating manual that comes with the disc.
The language for the sound track cannot
be changed.
be changed.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 30).
(page 30).
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be changed
or turned off.
or turned off.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 30).
(page 30).
, Multilingual subtitles are not recorded on
the DVD being played.
, The DVD prohibits the changing of
subtitles.
The angles cannot be changed.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 30).
(page 30).
, Multi-angles are not recorded on the DVD
being played.
, The angle can only be changed when the
“
” indicator lights up on the front panel
display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
player.
5 numbers or letters are displayed on the
screen and on the front panel display.
screen and on the front panel display.
, The self-diagnosis function was activated.
(See the table on page 72.)
The disc tray does not open and “LOCKED”
appears on the front panel display.
appears on the front panel display.
, Child Lock is set (page 28).
The disc tray does not open and “TRAY
LOCKED” appears on the front panel
display.
LOCKED” appears on the front panel
display.
, Contact your Sony dealer or local
authorized Sony service facility.
“Data error” appears on the TV screen
when playing a DATA CD.
when playing a DATA CD.
, The MP3 audio track/JPEG image file you
want to play is broken.
, The data is not MPEG1 Audio Layer 3 data.
, The JPEG image file format does not
, The JPEG image file format does not
conform to DCF (page 49).
, Has the extension “.JPG” or “.JPEG” but
not in JPEG format.
72
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
Glossary
Album (page 49, 51)
A unit in which to store JPEG image files or
MP3 audio tracks on a DATA CD. (“Album”
is an exclusive definition for this player.)
MP3 audio tracks on a DATA CD. (“Album”
is an exclusive definition for this player.)
Chapter (page 9)
Sections of a picture or a music feature that
are smaller than titles. A title is composed of
several chapters. Depending on the disc, no
chapters may be recorded.
are smaller than titles. A title is composed of
several chapters. Depending on the disc, no
chapters may be recorded.
Dolby Digital (page 19, 68)
Digital audio compression technology
developed by Dolby Laboratories. This
technology conforms to multi-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. Dolby Digital provides the same
discrete channels of high quality digital audio
found in “Dolby Digital” theatre surround
sound systems. Good channel separation is
realized because all of the channel data are
recorded discretely and little deterioration is
realized because all channel data processing
is digital.
developed by Dolby Laboratories. This
technology conforms to multi-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. Dolby Digital provides the same
discrete channels of high quality digital audio
found in “Dolby Digital” theatre surround
sound systems. Good channel separation is
realized because all of the channel data are
recorded discretely and little deterioration is
realized because all channel data processing
is digital.
Dolby Surround (Pro Logic) (page 19)
Audio signal processing technology that
Dolby Laboratories developed for surround
sound. When the input signal contains a
surround component, the Pro Logic process
outputs the front, centre and rear signals. The
rear channel is monaural.
Dolby Laboratories developed for surround
sound. When the input signal contains a
surround component, the Pro Logic process
outputs the front, centre and rear signals. The
rear channel is monaural.
DTS (page 19, 68)
Digital audio compression technology that
Digital Theater Systems, Inc. developed. This
technology conforms to multi-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. DTS provides the same discrete
channels of high quality digital audio.
Good channel separation is realized because
all of the channel data is recorded discretely
and little deterioration is realized because all
channel data processing is digital.
Digital Theater Systems, Inc. developed. This
technology conforms to multi-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. DTS provides the same discrete
channels of high quality digital audio.
Good channel separation is realized because
all of the channel data is recorded discretely
and little deterioration is realized because all
channel data processing is digital.
First three
characters of
the service
number
characters of
the service
number
Cause and/or corrective
action
action
C 13
The disc is dirty.
, Clean the disc with a soft
, Clean the disc with a soft
cloth (page 7).
C 31
The disc is not inserted
correctly.
, Re-insert the disc
correctly.
, Re-insert the disc
correctly.
E XX
(xx is a number)
(xx is a number)
To prevent a malfunction, the
player has performed the
self-diagnosis function.
, Contact your nearest
player has performed the
self-diagnosis function.
, Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
C:13:50
1-18
1-18E
73
Additional Information
DVD VIDEO (page 6)
A disc that contains up to 8 hours of moving
pictures even though its diameter is the same
as a CD.
The data capacity of a single-layer and single-
sided DVD is 4.7 GB (Giga Byte), which is 7
times that of a CD. The data capacity of a
double-layer and single-sided DVD is 8.5
GB, a single-layer and double-sided DVD is
9.4 GB, and double-layer and double-sided
DVD is 17GB.
The picture data uses the MPEG 2 format, one
of the worldwide standards of digital
compression technology. The picture data is
compressed to about 1/40 (average) of its
original size. The DVD also uses a variable
rate coding technology that changes the data
to be allocated according to the status of the
picture. Audio information is recorded in a
multi-channel format, such as Dolby Digital,
allowing you to enjoy a more real audio
presence.
Furthermore, various advanced functions
such as the multi-angle, multilingual, and
Parental Control functions are provided with
the DVD.
pictures even though its diameter is the same
as a CD.
The data capacity of a single-layer and single-
sided DVD is 4.7 GB (Giga Byte), which is 7
times that of a CD. The data capacity of a
double-layer and single-sided DVD is 8.5
GB, a single-layer and double-sided DVD is
9.4 GB, and double-layer and double-sided
DVD is 17GB.
The picture data uses the MPEG 2 format, one
of the worldwide standards of digital
compression technology. The picture data is
compressed to about 1/40 (average) of its
original size. The DVD also uses a variable
rate coding technology that changes the data
to be allocated according to the status of the
picture. Audio information is recorded in a
multi-channel format, such as Dolby Digital,
allowing you to enjoy a more real audio
presence.
Furthermore, various advanced functions
such as the multi-angle, multilingual, and
Parental Control functions are provided with
the DVD.
DVD-RW (page 6)
A DVD-RW is a recordable and rewritable
disc that is the same size as a DVD VIDEO.
The DVD-RW has two different modes: VR
mode and Video mode. DVD-RWs created in
Video mode have the same format as a DVD
VIDEO, while discs created in VR (Video
Recording) mode allow the contents to be
programmed or edited.
disc that is the same size as a DVD VIDEO.
The DVD-RW has two different modes: VR
mode and Video mode. DVD-RWs created in
Video mode have the same format as a DVD
VIDEO, while discs created in VR (Video
Recording) mode allow the contents to be
programmed or edited.
DVD+RW (page 6)
A DVD+RW (plus RW) is a recordable and
rewritable disc. DVD+RWs use a recording
format that is comparable to the DVD VIDEO
format.
rewritable disc. DVD+RWs use a recording
format that is comparable to the DVD VIDEO
format.
File (page 49, 52)
A JPEG image recorded on a DATA CD
(“File” is an exclusive definition for this
player.) A single file consist of a single
image.
(“File” is an exclusive definition for this
player.) A single file consist of a single
image.
Film based software, Video based
software (page 65)
software (page 65)
DVDs can be classified as Film based or
Video based software. Film based DVDs
contain the same images (24 frames per
second) that are shown at movie theaters.
Video based DVDs, such as television
dramas or sit-coms, displays images at 30
frames/60 fields (25 frames/50 fields) per
second.
Video based software. Film based DVDs
contain the same images (24 frames per
second) that are shown at movie theaters.
Video based DVDs, such as television
dramas or sit-coms, displays images at 30
frames/60 fields (25 frames/50 fields) per
second.
Index (CD)/Video Index (VIDEO CD)
(page 12)
(page 12)
A number that divides a track into sections to
easily locate the point you want on a CD or
VIDEO CD. Depending on the disc, no index
may be recorded.
easily locate the point you want on a CD or
VIDEO CD. Depending on the disc, no index
may be recorded.
MPEG audio (page 19, 68)
International standard coding system used to
compress audio digital signals authorized by
ISO/IEC. MPEG 1 conforms to up to 2-
channel stereo. MPEG 2, used on DVDs,
conforms to up to 7.1-channel surround.
compress audio digital signals authorized by
ISO/IEC. MPEG 1 conforms to up to 2-
channel stereo. MPEG 2, used on DVDs,
conforms to up to 7.1-channel surround.
Normal (Interlace) format (page 69)
Normal (Interlace) format shows every other
line of an image as a single “field” and is the
standard method for displaying images on
television. The even number field shows the
even numbered lines of an image, and the odd
numbered field shows the odd numbered lines
of an image.
line of an image as a single “field” and is the
standard method for displaying images on
television. The even number field shows the
even numbered lines of an image, and the odd
numbered field shows the odd numbered lines
of an image.
Progressive format (page 17)
Compared to the Interlace format that
alternately shows every other line of an image
(field) to create one frame, the Progressive
format shows the entire image at once as a
single frame. This means that while the
Interlace format can show 25 or 30 frames
(50-60 fields) in one second, the Progressive
format can show 50-60 frames in one second.
The overall picture quality increases and still
images, text, and horizontal lines appear
sharper. This player is compatible with the
525 or 625 progressive format.
alternately shows every other line of an image
(field) to create one frame, the Progressive
format shows the entire image at once as a
single frame. This means that while the
Interlace format can show 25 or 30 frames
(50-60 fields) in one second, the Progressive
format can show 50-60 frames in one second.
The overall picture quality increases and still
images, text, and horizontal lines appear
sharper. This player is compatible with the
525 or 625 progressive format.
,continued
74
Progressive JPEG
Progressive JPEGs are used mostly on the
internet. They are different from other JPEGs
in that they “fade in” gradually instead of
being drawn from top to bottom when
displayed on a browser. This lets you view the
image while it is being downloaded.
internet. They are different from other JPEGs
in that they “fade in” gradually instead of
being drawn from top to bottom when
displayed on a browser. This lets you view the
image while it is being downloaded.
Scene (page 9)
On a VIDEO CD with PBC (playback
control) functions, the menu screens, moving
pictures and still pictures are divided into
sections called “scenes.”
control) functions, the menu screens, moving
pictures and still pictures are divided into
sections called “scenes.”
Title (page 9)
The longest section of a picture or music
feature on a DVD, movie, etc., in video
software, or the entire album in audio
software.
feature on a DVD, movie, etc., in video
software, or the entire album in audio
software.
Track (page 9)
Sections of a picture or a music feature on a
VIDEO CD, CD or DATA CD (the length of
a song). (“Track” in DATA-CD is an
exclusive definition for this player.)
VIDEO CD, CD or DATA CD (the length of
a song). (“Track” in DATA-CD is an
exclusive definition for this player.)
75
Additional Information
Specifications
System
Laser: Semiconductor laser
Signal format system: PAL/NTSC
Signal format system: PAL/NTSC
Audio characteristics
Frequency response: DVD VIDEO (PCM
96 kHz): 2 Hz to 44 kHz (±1.0 dB)/DVD
VIDEO (PCM 48 kHz): 2 Hz to 22 kHz
(±0.5 dB)/CD: 2 Hz to 20 kHz (±0.5 dB)
VIDEO (PCM 48 kHz): 2 Hz to 22 kHz
(±0.5 dB)/CD: 2 Hz to 20 kHz (±0.5 dB)
Signal-to-noise ratio (S/N ratio): 115 dB
(LINE OUT L/R (AUDIO) jacks only)
Harmonic distortion: 0.003 %
Dynamic range: DVD VIDEO: 103 dB/CD:
Dynamic range: DVD VIDEO: 103 dB/CD:
99 dB
Wow and flutter: Less than detected value
(±0.001% W PEAK)
Outputs
(Jack name: Jack type/Output level/Load
impedance)
LINE OUT (AUDIO): Phono jack/2 Vrms/
Over 10 kilohms
DIGITAL OUT (OPTICAL)
(DVP-NS585P only): Optical output
jack/–18 dBm (wave length 660 nm)
jack/–18 dBm (wave length 660 nm)
DIGITAL OUT (COAXIAL): Phono jack/
0.5 Vp-p/75 ohms
LINE OUT (VIDEO): Phono jack/1.0 Vp-p/
75 ohms
S VIDEO OUT (DVP-NS585P only): 4-pin
mini DIN/Y: 1.0 Vp-p,
C: 0.3 Vp-p (PAL), 0.286 Vp-p (NTSC)/
75 ohms
C: 0.3 Vp-p (PAL), 0.286 Vp-p (NTSC)/
75 ohms
COMPONENT VIDEO OUT (Y, P
B
/C
B
,
P
R
/C
R
) (DVP-NS585P only): Phono
jack/Y: 1.0 Vp-p, P
B
/C
B
, P
R
/
C
R
: 0.7 Vp-
p/75 ohms
General
Power requirements:
220 – 240 V AC, 50/60 Hz
Power consumption:
DVP-NS355 : 11 W
DVP-NS585P : 12 W
DVP-NS585P : 12 W
Dimensions (approx.):
DVP-NS355 :
430
430
× 43 × 237.7 mm
DVP-NS585P :
430
430
× 43 × 237.3 mm
(width/height/depth) incl. projecting
parts
parts
Mass (approx.): 1.95 kg
Operating temperature: 5
Operating temperature: 5
°C to 35 °C
Operating humidity: 25 % to 80 %
Supplied accessories
See page 15.
Specifications and design are subject to
change without notice.
change without notice.
2-1
Note: Follow the disassembly procedure in the numerical order given.
2-1. UPPER CASE
SECTION 2
DISASSEMBLY
DVP-NS355/NS360/NS585P/NS590P
2-2. FRONT PANEL ASSEMBLY
1
Tapping screw
2
Tapping screw
4
Tray cover
3
Three screws
(Screw, Tapping)
Dust Cover
6
5
Chassis back
5
Front panel assembly
3
Two claws
2
Two claws
1
Claw
1
Claw
a
a
b
b
2-2
2-3. LOADING ASSEMBLY
1
Three screws
SUMITITE(B3)+BV)
2
Loading assembly
1
FMO-11 flexible board (CN103, 24P)
4
FMS-24-108 flexible
cable (CN102, 5P)
2
MD-102 harness (CN104, 6P)
a
a
b
b
Click on the first or last page to see other DVP-NS585P / DVP-NS590P (serv.man2) service manuals if exist.