Sony DVP-NC800H Service Manual ▷ View online
1-16
DVP-NC800H
63
US
Additional Information
Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer. (For customers in the USA only)
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer. (For customers in the USA only)
Power
The power is not turned on.
, Check that the power cord is connected
securely.
Picture
There is no picture/picture noise appears.
, Re-connect the connecting cord securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 15)
and switch the input selector on your TV so
that the signal from the player appears on
the TV screen.
that the signal from the player appears on
the TV screen.
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV or if
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programs could affect
picture quality. If you still experience
problems even when you connect your
player directly to your TV, try connecting
your player to your TV’s S VIDEO input
(page 15).
you are connected to a combination TV/
VIDEO player, the copy-protection signal
applied to some DVD programs could affect
picture quality. If you still experience
problems even when you connect your
player directly to your TV, try connecting
your player to your TV’s S VIDEO input
(page 15).
, You set the “PROGRESSIVE
(COMPONENT OUT ONLY)” in
“SCREEN SETUP” to “ON” even though
your TV cannot accept the progressive
signal. In this case, refer to page 57 to reset
the setting.
“SCREEN SETUP” to “ON” even though
your TV cannot accept the progressive
signal. In this case, refer to page 57 to reset
the setting.
, Even if your TV is compatible with
progressive format 480p signals and
connected using COMPONENT VIDEO
OUT jacks, the image may be affected when
you set the player to progressive format. In
this case, set “PROGRESSIVE
(COMPONENT OUT ONLY)” in
“SCREEN SETUP” to “OFF” so that the
player is set to normal (interlace) format
(page 57).
connected using COMPONENT VIDEO
OUT jacks, the image may be affected when
you set the player to progressive format. In
this case, set “PROGRESSIVE
(COMPONENT OUT ONLY)” in
“SCREEN SETUP” to “OFF” so that the
player is set to normal (interlace) format
(page 57).
, The player is connected to an input device
that is not HDCP compliant (the HDMI
indicator on the front panel does not light
up). See page 16.
indicator on the front panel does not light
up). See page 16.
, If the HDMI OUT jack is used for video
output, changing the “HDMI
RESOLUTION” setting in “HDMI
SETUP” may solve the problem (page 61).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV’s input to the connected video input
so that you can see the on-screen displays.
Change the “HDMI RESOLUTION”
setting in “HDMI SETUP,” and switch the
TV’s input back to HDMI. If the picture still
does not appear, repeat the steps and try
other options.
RESOLUTION” setting in “HDMI
SETUP” may solve the problem (page 61).
Connect the TV and the player using a video
jack other than the HDMI OUT, and switch
the TV’s input to the connected video input
so that you can see the on-screen displays.
Change the “HDMI RESOLUTION”
setting in “HDMI SETUP,” and switch the
TV’s input back to HDMI. If the picture still
does not appear, repeat the steps and try
other options.
, Press [/1 to turn off the player, and enter
“369” using the number buttons on the
remote, then press
remote, then press
[/1 to turn on the player
again (page 61).
There is no picture or the picture noise
appears when connected to the HDMI OUT
jack.
appears when connected to the HDMI OUT
jack.
, Try the following: 1Turn the player off
and on again.
2Turn the connected
equipment off and on again.
3Disconnect
and then connect the HDMI cord again.
The picture does not fill the screen, even
though the aspect ratio is set in “TV TYPE”
under “SCREEN SETUP.”
though the aspect ratio is set in “TV TYPE”
under “SCREEN SETUP.”
, The aspect ratio of the disc is fixed on your
DVD.
Sound
There is no sound.
, Re-connect the connecting cord securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the audio component (page 18).
, The audio component input is not correctly
set.
, The player is in pause mode or in Slow-
motion Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through
the DIGITAL OUT (OPTICAL or
COAXIAL)/HDMI OUT jack, check the
audio settings (page 59).
COAXIAL)/HDMI OUT jack, check the
audio settings (page 59).
,continued
64
US
, While playing a Super VCD on which the
audio track 2 is not recorded, no sound will
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.”
come out when you select “2:STEREO,”
“2:1/L,” or “2:2/R.”
, The equipment connected to the HDMI
OUT jack does not conform to the audio
signal format, in this case set
“AUDIO(HDMI)” in “HDMI SETUP” to
“PCM” (page 62).
signal format, in this case set
“AUDIO(HDMI)” in “HDMI SETUP” to
“PCM” (page 62).
No sound is output from the HDMI OUT
jack
jack
, Try the following: 1Turn the player off
and on again.
2Turn the connected
equipment off and on again.
3Disconnect
and then connect the HDMI cord again.
, The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio
signals).
signals).
The sound volume is low.
, The sound volume is low on some DVDs.
The sound volume may improve if you set
“AUDIO DRC” in “AUDIO SETUP” to
“TV MODE” (page 59).
“AUDIO DRC” in “AUDIO SETUP” to
“TV MODE” (page 59).
Operation
The remote does not function.
, The batteries in the remote are weak.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote
sensor on the player.
The disc does not play.
, The disc is turned over.
, Insert the disc with the playback side facing
down.
, The disc is skewed.
, The player cannot play certain discs
(page 6).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player
(page 3).
, The player cannot play a recorded disc that
is not correctly finalized (page 7).
The MP3 audio track cannot be played
(page 47).
(page 47).
, The DATA CD is not recorded in MP3
format that conforms to ISO 9660 Level 1/
Level 2 or Joliet.
Level 2 or Joliet.
, The DATA DVD is not recorded in MP3
format that conforms to UDF (Universal
Disk Format).
Disk Format).
, The MP3 audio track does not have the
extension “.MP3.”
, The data is not formatted in MP3 even
though it has the extension “.MP3.”
, The data is not MPEG-1 Audio Layer III
data.
, The player cannot play audio tracks in
mp3PRO format.
, “MODE (MP3, JPEG)” is set to “IMAGE
(JPEG)” (page 51).
The JPEG image file cannot be played
(page 47).
(page 47).
, The DATA CD is not recorded in JPEG
format that conforms to ISO 9660 Level 1/
Level 2, or Joliet.
Level 2, or Joliet.
, The DATA DVD is not recorded in JPEG
format that conforms to UDF (Universal
Disk Format).
Disk Format).
, The file has an extension other than
“.JPEG” or “.JPG.”
, The image is larger than 3072 (width) ×
2048 (height) in normal mode, or more than
3,300,000 pixels in progressive JPEG.
(Some progressive JPEG files cannot be
displayed even if the file size is within this
specified capacity.)
3,300,000 pixels in progressive JPEG.
(Some progressive JPEG files cannot be
displayed even if the file size is within this
specified capacity.)
, The image does not fit the screen (the image
is reduced).
, “MODE (MP3, JPEG)” is set to “AUDIO
(MP3)” (page 51).
The MP3 audio tracks and JPEG image
files start playing simultaneously.
files start playing simultaneously.
, “MODE (MP3, JPEG)” is set to “AUTO”
(page 51).
The player’s internal background sound
and JPEG image files start playing
simultaneously.
and JPEG image files start playing
simultaneously.
, “MODE (MP3, JPEG)” is set to “AUTO
(BGM)” (page 51).
65
US
Additional Information
The album/track/file names are not
displayed correctly.
displayed correctly.
, The player can only display numbers and
alphabet. Other characters are displayed as
“*”.
“*”.
The disc does not start playing from the
beginning.
beginning.
, Program Play, Shuffle Play, Repeat Play, or
A-B Repeat Play is selected (page 30).
, Resume play has taken effect (page 26).
The player starts playing the disc
automatically.
automatically.
, The disc features an auto playback function.
, “AUTO PLAY” in “CUSTOM SETUP” is
set to “ON” (page 58).
“Copyright lock” appears and the screen
turns blue when playing in DVD-VR mode.
turns blue when playing in DVD-VR mode.
, Images taken from digital broadcasts, etc.,
may contain copy protection signals, such
as complete copy protection signals, single
copy signals, and restriction-free signals.
When images that contain copy protection
signals are played, a blue screen may appear
instead of the images. It may take a while
when looking for playable images. (For
player that cannot play images that contain
a copy protection only)
as complete copy protection signals, single
copy signals, and restriction-free signals.
When images that contain copy protection
signals are played, a blue screen may appear
instead of the images. It may take a while
when looking for playable images. (For
player that cannot play images that contain
a copy protection only)
Playback stops automatically.
, While playing discs with an auto pause
signal, the player stops playback at the auto
pause signal.
pause signal.
Some functions such as Stop, Search, Fast
Play, Slow Play, Slow-motion Play,
Repeat Play, Shuffle Play or Program Play
cannot be performed.
Play, Slow Play, Slow-motion Play,
Repeat Play, Shuffle Play or Program Play
cannot be performed.
, Depending on the disc, you may not be able
to do some of the operations above. Refer to
the operating manual that comes with the
disc.
the operating manual that comes with the
disc.
The language for the sound track cannot
be changed.
be changed.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
(page 27).
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
The subtitle language cannot be changed
or turned off.
or turned off.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
(page 27).
, Multilingual subtitles are not recorded on
the DVD being played.
, The DVD prohibits the changing of
subtitles.
The angles cannot be changed.
, Try using the DVD’s menu instead of the
direct selection button on the remote
(page 27).
(page 27).
, Multi-angles are not recorded on the DVD
being played.
, The angle can only be changed when the
“
” indicator lights up on the front panel
display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
player.
5 numbers or letters are displayed on the
screen and on the front panel display.
screen and on the front panel display.
, The self-diagnosis function was activated.
(See the table on page 66.)
The disc tray does not open and “LOCKED”
appears on the front panel display.
appears on the front panel display.
, Child Lock is set (page 26).
The disc tray does not open and “TRAY
LOCKED” appears on the front panel
display.
LOCKED” appears on the front panel
display.
, Contact your Sony dealer or local
authorized Sony service facility.
,continued
66
US
“Data error” appears on the TV screen
when playing a DATA CD/DATA DVD.
when playing a DATA CD/DATA DVD.
, The MP3 audio track/JPEG image file you
want to play is broken.
, The data is not MPEG-1 Audio Layer III
data.
, The JPEG image file format does not
conform to DCF (page 47).
, The JPEG image file has the extension
“.JPG” or “.JPEG,” but is not in JPEG
format.
format.
The CONTROL FOR HDMI function does
not work.
not work.
, When HDMI indicator does not light up on
the front panel, check the HDMI connection
(page 15).
(page 15).
, Set the “CONTROL FOR HDMI” setting in
“HDMI SETUP” to “ON” (page 62).
, Make sure that the connected component is
compatible with the CONTROL FOR
HDMI function. Please refer to the
operating instructions of the component for
detailed explanation.
HDMI function. Please refer to the
operating instructions of the component for
detailed explanation.
, If you change the HDMI connection,
connect and disconnect the AC power cord,
or if a power failure occurs, turn on all
components connected to HDMI, and set
“CONTROL FOR HDMI” setting in
“HDMI SETUP” to “OFF,” then set the
“CONTROL FOR HDMI” setting in
“HDMI SETUP” to “ON” (page 62).
or if a power failure occurs, turn on all
components connected to HDMI, and set
“CONTROL FOR HDMI” setting in
“HDMI SETUP” to “OFF,” then set the
“CONTROL FOR HDMI” setting in
“HDMI SETUP” to “ON” (page 62).
‘BRAVIA Sync’ display does not appear.
, Turn off any display of the DVD player
displays. Then, try again.
, Please return to the one screen mode if your
TV is in two screen mode. Then, try again.
Display language on the screen switches
automatically.
automatically.
, When “LANGUAGE FOLLOW” is set to
“ON” in the “HDMI SETUP” (page 62), the
display language on the screen automatically
switches, according to the language setting
of the connected TV, if you change the
language settings on your TV, etc.
display language on the screen automatically
switches, according to the language setting
of the connected TV, if you change the
language settings on your TV, etc.
The DVD player turns on automatically.
, HDMI input is selected using TV Interface.
Some TV has this function for CONTROL
FOR HDMI.
FOR HDMI.
, “CONTROL FOR HDMI” in “HDMI
SETUP” is set to “ON” (page 62).
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 50)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
First three
characters of
the service
number
characters of
the service
number
Cause and/or corrective
action
action
C 13
The disc is dirty or recorded
in a format that this player
cannot play (page 6).
in a format that this player
cannot play (page 6).
,Clean the disc with a
cleaning cloth or check its
format.
format.
C 31
The disc is not inserted
correctly.
correctly.
,Re-insert the disc
correctly.
E XX
(xx is a number)
To prevent a malfunction, the
player has performed the
self-diagnosis function.
player has performed the
self-diagnosis function.
,Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
C:13:50
1-17
DVP-NC800H
67
US
Additional Information
Specifications
System
Laser: Semiconductor laser
Laser: Semiconductor laser
Outputs
(Jack name: Jack type/Output level/Load
(Jack name: Jack type/Output level/Load
impedance)
LINE OUT (AUDIO):
Phono jack/2 Vrms/10 kilohms
DIGITAL OUT (OPTICAL):
Optical output jack/–18 dBm (wave
length 660 nm)
length 660 nm)
DIGITAL OUT (COAXIAL):
Phono jack/0.5 Vp-p/75 ohms
HDMI OUT:
HDMI 19 pin-Standard Connector
COMPONENT VIDEO OUT(Y, P
B
, P
R
):
Phono jack/Y: 1.0 Vp-p/P
B
, P
R
:
interlace*
1
= 0.648 Vp-p,
progressive or interlace*
2
= 0.7 Vp-p/75
ohms
*
1
BLACK LEVEL (COMPONENT OUT) is ON
*
2
BLACK LEVEL (COMPONENT OUT) is OFF
LINE OUT (VIDEO):
Phono jack/1.0 Vp-p/75 ohms
S VIDEO OUT:
4-pin mini DIN/
Y: 1.0 Vp-p, C: 0.286 Vp-p/75 ohms
Y: 1.0 Vp-p, C: 0.286 Vp-p/75 ohms
General
Power requirements:
Power requirements:
120 V AC, 60 Hz
Power consumption: 11 W
Dimensions (approx.):
Dimensions (approx.):
430
× 83 × 410 mm (17 × 3
1
/
4
× 16
1
/
8
in.)
(width/height/depth) incl. projecting
parts
parts
Mass (approx.): 4.3 kg (9
5
/
11
lb)
Operating temperature: 5
° C to 35 ° C
Operating humidity: 25 % to 80 %
Supplied accessories
See page 14.
See page 14.
Specifications and design are subject to
change without notice.
change without notice.
1-17E
2-1
DVP-NC800H
• This set can be disassembled in the order shown below.
2-1. DISASSEMBLY
SECTION 2
DISASSEMBLY
NOTE: Follow the disassembly procedure in the numerical order given.
2-2. UPPER CASE
Loading Motor Ass’y
(Page 2-5)
Optical Pick-Up
(Page 2-6)
Front Panel Section
(Page 2-2)
Rear Panel Section
(Page 2-3)
MV-59 Board
(Page 2-3)
Table Ass’y
(Page 2-2)
IF-157 Board
(Page 2-4)
Power Block
(Page 2-7)
FR-289 and
FL-183 Boards
(Page 2-7)
Upper Case
(Page 2-1)
Set
Upper Case
1
One Tapping Screw
Hamerlon Tape
2
One Tapping Screw
3
Three Screws
+BV3
(3-CR)
2-2
DVP-NC800H
2-3. FRONT PANEL SECTION
Two Screws
+BV3 (3-CR)
+BV3 (3-CR)
5
Front Panel Section
2
FIS-004 Flat Flexible Cable
(CN407,
9P)
IF-157 Board
Connector
(CN201)
(CN201)
1
4
Claw
3
Claw
2-4. TABLE ASS’Y
6
MD-120 Harness
(CN201,
6P)
8
FM-103 Harness
(CN404,
11P)
7
PM-147 Harness
(CN501,
10P)
5
FMO-014 Flat Flexible Cable
(CN101,
24P)
9
Table Assembly
3
Four Screws
+BV3 (3CR)
4
PM-147 Harness
(CN201,
10P)
A
Insert a flat-head (-) screwdriver into a hole at the bottom,
the cam gear in the direction of the arrow A.
1
B
2
Pull the tray in the
direction of the arrow B
Note:
Before remove FMO-014
Flat Flexible Cable,
please follow point at page 2-6.
Flat Flexible Cable,
please follow point at page 2-6.
Click on the first or last page to see other DVP-NC800H service manuals if exist.