DOWNLOAD Sony DSC-W390 (serv.man2) Service Manual ↓ Size: 5.8 MB | Pages: 31 in PDF or view online for FREE

DSC-W390_L2

1-2

Usually, the camera has been set so as to disable the data writing from the PC to the internal memory of the camera.
This setting must be changed temporarily when the data is to be written to the internal memory such as a case after the board replacement.
To change settings is enabled with using the writing enabler tool (Write Enable Tool) on the Adjust Manual is activating from the Adjust 
Station.

1)   Start the Adjust Manual from the Adjust Station.

2)   Click 

(Write Enable Tool) button.

3)   Click “Activate Write Enable Mode” button.

4)   Upon completion of the setting change, the following message will be displayed.

5)   Return the driver to the original one, and connect the PC to the camera (USB mode: Mass Storage).
6)   Write the data read out into the PC to the internal memory of the camera.
7)   Disconnect the PC from the camera, and turn off the camera.

Note: By turning off the camera, the write enable setting is reset.

When problems occur while the unit is operating, the LCD screen 
shows a 4-digit display consisting of an alphabet and numbers, 
whichblinks at 3.2 Hz. This 5-character display indicates the “re-
paired by:”, “block” in which the problem occurred, and “detailed 
code” of the problem.

When problems occur while the unit is operating, the self-diagnosis 
function starts working, and displays on the LCD screen what to 
do.
Details of the self-diagnosis functions are provided in the Instruc-
tion manual.

0 0

3 2

C

Repaired by:

Refer to “1-5-3. Self-diagnosis Code Tabl e”.

Indicates the appropriate

step to be taken.

E.g.
13 ....Format the memory card.
32 ....Turn on power again.

Block

Detailed Code

Blinks at 3.2 Hz

C : Corrected by customer

E : Corrected by service

engineer

LCD screen

DSC-W390_L2

1-3

Self-diagnosis Code

Symptom/State

Correction

Repaired by:

Block

Function

Detailed

Code

C

1

3

0

1

The internal memory has experienced a 
media error.

Turn the power off and on again.

The internal memory has experienced a 
format error.

Format the internal memory.

Memory card is unformatted.

Format the memory card.

Memory card is broken.

Insert a new memory card.

Memory card type error

Insert a supported memory card.

The camera cannot read or write data on 
the memory card.

Turn the power off and on again, or taking out and inserting the 
memory card several times.

C

3

2

0

1

Trouble with hardware

Turn the power off and on again.

E

6

1

0

0

Difficult to adjust focus
(Cannot initialize focus)

Retry turn the power on by the power switch. If it does not 
recover, check the focus reset sensor of lens block (pin rf of 
CN401 on the SY-237 board). If it is OK, check the focus motor 
drive IC (IC401 on the SY-237 board).

E

6

1

1

0

Zoom operations fault
(Cannot initialize zoom lens.)

Retry turn the power on by the power switch. Check the zoom 
reset sensor of lens block (pin ra of CN401 on the SY-237 
board) when zooming is performed when the zoom button is 
operated. If it is OK, check the zoom motor drive IC (IC401 
on the SY-237 board).

E

6

2

0

2

Abnormality of IC for steadyshot.

Check or replacement of the IC for steadyshot (IC401 on the 
SY-237 board).

E

6

2

1

0

Lens initializing failure.

Check or replacement of the IC for steadyshot (IC401 on the 
SY-237 board).

E

6

2

1

1

Lens overheating (PITCH).

Check the HALL element (PITCH) of optical image stabilizer 
(pin qf, qh of CN401 on the SY-237 board). If it is OK, check 
PITCH angular velocity sensor (SE401 on the SY-237 board) 
peripheral circuits.

E

6

2

1

2

Lens overheating (YAW).

Check the HALL element (YAW) of optical image stabilizer 
(pin qj, ql of CN401 on the SY-237 board). If it is OK, check 
YAW angular velocity sensor (SE401 on the SY-237 board) 
peripheral circuits.

E

6

2

2

0

Abnormality of thermistor.

Check the OIS temp sensor of optical image stabilizer (pin qa, 
qs

 of CN401 on the SY-237 board).

E

9

1

0

1

Abnormality when flash is being charged. Checking of flash unit or replacement of flash unit. (Note)

E

9

2

0

0

Non-standard battery is used.

Use the compatible battery only.

E

9

4

0

0

Inspect the internal

Memory (IC201 on the SY-237 board).

Note: After repair, be sure to perform “1-6. PROCESS AFTER FIXING FLASH ERROR”.

When “FLASH error” (Self-diagnosis Code E : 91 : 01) occurs, to prevent any abnormal situation caused by high voltage, setting of the flash 
is changed automatically to disabling charge and flash setting.
After fixing, this setting needs to be deactivated. Flash error code can be initialized by the operations on the HOME screen.

Initializes the setting to the default setting. 
Even if you execute this function, the images are retained.

1 MENU t  

(Settings) 

t  

(Main 

Settings) 

t [Initialize] t [OK] t

z on the control button

• Be sure not to turn off the camera while initializing.

DSC-W390_L2

1-4

2

Peel off release papers of Barrier Tapes.

3

Install Ornamental Ring A and press it lightly.

1

With four claws fitted in position, install the Barrier Assy.

5

Remove Barrier Assy by disengaging four claws.

Ornamental Ring A

Ornamental Ring A

Barrier Assy

Barrier Tapes

Barrier Tape

Barrier Tape

A

Removal
1

Turn on the power switch and extend the lens.

2

Detach the battery.

3

Pour a solvent such as alcohol from two places A to the tweezers or a needle shown below into a gap of Ornamental Ring A.

4

Remove while turning the Ornamental Ring A right and left.

Solvent

Tweezers

Barrier Lever

Hole

Barrier Assy

Claws

Claws

Barrier Assy

Claws

Claws

Removal
1

Remove one screw.

2

Remove the Zoom Gear Block upward.

3

Remove the Naruto Gear.

4

Remove the Z Tape.
Note: The Z Tape is not supplied. Please reuse.

5

Disengage two claws A and B in this order to remove the FG Plate Spring.
Note: The FG Plate Spring cannot be reused.

6

Remove two sensors on the lens flexible board.

7

Break two solders, and remove the lens flexible board.

Installation
1

Confirm the direction of Zoom Gear Block, and install the lens flexible board with two solders.

2

Install two sensors of Zoom Gear Block.

3

Engage two claws A and B in this order to install FG Plate Spring.

4

Stick the Z Tape.

5

Install Naruto Gear (S).

6

With four bosses fitted in position, install Zoom Gear Block.

7

Tighten one screw.
* Tightening torque = 0.068 

±

 0.01N 

·

 m (0.7 

±

 0.1kgf 

·

 cm)

Screw

Zoom Gear Block

Zoom Gear Block

Front Side

Rear Side

FG Plate Spring

Z Tape

Sensors

Solders

Naruto Gear

Claw A

Claw B

Zoom Gear Block

FG Plate Spring

Z Tape

Sensors

Solders

Claw B

Claw A

Screw

Zoom Gear Block

Naruto Gear

Bosses

Bosses

DSC-W390_L2

1-5

Close Hole Tape

Removal
1

Peel off the Close Hole Tape.
Note: The Close Hole Tape is not supplied. Please reuse.

2

Remove the Spring.

3

Remove one screw.

4

Remove the Zoom Gear Block upward.

5

Remove the Flexible Board.

Screw

Zoom Gear Block

Spring

Tweezers

Rib

Rib

Boss

⎯ Left View ⎯

⎯ Bottom View ⎯

⎯ Top View ⎯

⎯ Right View ⎯

⎯ Rear View ⎯

Boss

Boss

Boss

Boss

Adhesive Sheet

Adhesive Sheet

Boss

Disconnect the Flexible Board 
from 2-group Frame Assy.

6

Remove four screws.

7

Remove the Rear Mirror Tube Assy from the Main Assy.

Rear Mirror Tube Assy

Screw

Screw

Screw

Screw

8

Rotate the Naruto Gear and the lens is drawn out.

9

Remove two claws of the Flexible Board from ribs of the Fixed Tube.

0

Pass the Flexible Board through the hole of the Fixed Tube.

qa

Rotate the Naruto Gear and the lens is retractile.

qs

Remove the Naruto Gear.

qd

Remove the Fixed Tube.

Main Assy

Fixed Tube

Claws

Flexible Board

Naruto Gear

Naruto Gear

Main Assy

Fixed Tube

Naruto Gear