Sony DSC-V1 (serv.man3) Service Manual ▷ View online
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Computers
You cannot display a print
(DPOF) mark.
(DPOF) mark.
• You cannot display print (DPOF) marks on
movies and Clip Motion images.
—
You cannot cut a movie.
• The movie (MPEG Movie) is not long enough to
cut.
• Protected movie (MPEG Movie), Clip Motion,
Multi Burst files and still images cannot be cut.
—
—
Symptom
Cause
Solution
Symptom
Cause
Solution
You do not know if the OS
of your computer is
compatible.
of your computer is
compatible.
—
p Check “Recommended computer environment” (pages 85 and
95).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrator (authorized
Administrators) (page 85).
Your computer does not
recognize your camera.
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• The battery level is low.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• [USB Connect] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 14).
p Use the AC Adaptor (page 13).
p Use the supplied USB cable (pages 89 and 95).
p Disconnect the USB cable, and connect it again firmly. Make
p Use the AC Adaptor (page 13).
p Use the supplied USB cable (pages 89 and 95).
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB Mode” is displayed on the screen (pages 89 and
95).
95).
p Set it to [Normal] (page 117).
p Disconnect all equipment other than your camera from the USB
connectors.
p Connect the camera directly to your computer without passing
through a USB hub or other device.
p Install the USB driver (pages 86 and 95).
p Delete the erroneously recognized device from your computer,
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 91 and 86).
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“Memory Stick”
You cannot copy images.
• The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
—
—
—
p Connect the camera and your computer correctly using the USB
cable (pages 89 and 95).
p Follow the designated copy procedure for your OS (pages 90,
91, 92 and 96).
p If you use the “Image Transfer” software, see page 90.
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
After making a USB
connection, “Image
Transfer” does not
automatically start.
connection, “Image
Transfer” does not
automatically start.
—
—
p Select [Launch Image Transfer automatically when your
camera, etc., is connected.] at [Basic] setting (page 91).
p Make a USB connection when the computer is turned on
(page 89).
The image cannot be
played back on a
computer.
played back on a
computer.
—
—
p If you are using the “ImageMixer Ver. 1.5 for Sony” application
software, click on HELP.
p Consult the computer or software manufacturer.
The image and sound are
interrupted by noise when
you view a movie on a
computer.
interrupted by noise when
you view a movie on a
computer.
• You are playing back the file directly from the
“
Memory Stick”.
p Copy the file to the hard disk of your computer and then play
back the file from the hard disk (pages 90, 91, 92 and 96).
You cannot print an
image.
image.
—
—
—
p Check the printer settings.
p Click on the HELP for the “ImageMixer Ver. 1.5 for Sony”
p Click on the HELP for the “ImageMixer Ver. 1.5 for Sony”
application software.
An error message appears
when you set the supplied
CD-ROM in your
computer.
when you set the supplied
CD-ROM in your
computer.
• The computer display is not set correctly.
p Set the computer display as follows:
Windows: 800 × 600 dots or more
High Color (16 bits, 65,000 colors) or more
Macintosh: 800 × 600 dots or more
32,000-color or more
Symptom
Cause
Solution
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 17).
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Others
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 119).
p Delete unnecessary images (pages 34 and 81).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 119).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the data on the “Memory Stick” are deleted
by formatting. You cannot restore them.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to prevent accidental erasure
(page 119).
(page 119).
Symptom
Cause
Solution
Symptom
Cause
Solution
Your camera does not
work.
work.
• You are not using an “InfoLITHIUM” battery
pack.
• The battery level is low. (The E indicator
appears.)
• The AC Adaptor is not connected securely.
p Use an “InfoLITHIUM” battery pack (page 120).
p Charge the battery pack (page 10).
p Connect it securely to the DC IN jack of your camera and to a
wall outlet (page 13).
The power is on, but the
camera does not work.
camera does not work.
• The built-in microcomputer is not working
properly.
p Disconnect, and then, after one minute, reconnect all power
sources and turn on the camera. If this does not work, press the
RESET button on the bottom of the camera with a pointed
object, then turn the power on again. (This will clear the date
and time settings, etc.)
RESET button on the bottom of the camera with a pointed
object, then turn the power on again. (This will clear the date
and time settings, etc.)
You cannot identify an
indicator on the screen.
indicator on the screen.
—
p Check the indicator (page 124).
The lens gets fogged.
• Moisture condensation has occurred.
p Turn off the camera and leave for about an hour at room
temperature for the moisture to evaporate before use (page 118).
The camera becomes
warm when you use it for
the long time.
warm when you use it for
the long time.
—
p This is not a malfunction.
The lens does not move
when you turn off the
camera.
when you turn off the
camera.
• The battery pack is discharged.
p Replace it with a charged battery pack or use the AC Adaptor
(pages 10 and 13).
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Warnings and
messages
messages
The following messages may appear on the screen.
Message
Meaning/Corrective Action
No Memory Stick
• Insert a “Memory Stick” (page 17).
System error
• Turn the power off and on again (page 14).
Memory Stick error
• The inserted “Memory Stick” cannot be used in your camera (page 119).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 17).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 17).
Memory Stick type error
• The inserted “Memory Stick” cannot be used in your camera (page 119).
Format error
• Failed to format the “Memory Stick.” Format the “Memory Stick” again (page 37).
Memory Stick locked
• The write-protect switch on the “Memory Stick” is set to the LOCK position. Set it to the recording position
(page 119).
No memory space
• The capacity of the “Memory Stick” is insufficient. You cannot record images. Delete unnecessary images (pages 34
and 81).
No file in this folder
• No images have been recorded in this folder.
Folder error
• A folder with the same first three digits number already exists in the “Memory Stick.” (For example: 123MSDCF
and 123ABCDE) Select other folders, or create a new folder.
Cannot create more folders
• The folder whose first three digits of the name is “999” exists in the “Memory Stick.” You cannot create any folders.
Cannot record
• The camera cannot record images in the selected folder. Select a different folder (page 41).
File error
• An error occurred while playing back the image.
File protect
• The image is protected against erasure. Release the protection (page 74).
For "InfoLITHIUM" battery
only
only
• The battery pack is not the “InfoLITHIUM” type.
Image size over
• You are playing back an image of a size that cannot be played back on your camera.
Can not divide
• The movie is not long enough to be divided.
• The file is not a movie (MPEG Movie).
• The file is not a movie (MPEG Movie).
Invalid operation
• You are playing back a file that was created on equipment other than this camera.
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