Sony DSC-P52 (serv.man3) Service Manual ▷ View online
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Troubleshooting
If you have trouble with your camera, try
the following solutions.
the following solutions.
1
Check the items on pages 91 to 97.
If the
screen shows “C:
ss
:
ss
,” the
self-diagnosis function is
working. Please see page 100.
working. Please see page 100.
2
Press the RESET button located inside
the jack cover, then turn on the camera
again. (This will clear the date and time
settings, etc.)
the jack cover, then turn on the camera
again. (This will clear the date and time
settings, etc.)
3
Consult your Sony dealer or local
authorized Sony service facility.
authorized Sony service facility.
Battery and power
RESET
Symptom
Cause
Solution
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
• You have used the camera in an extremely cold
location.
• The batteries are discharged.
• The battery contacts or the terminals on the
• The battery contacts or the terminals on the
battery cover are dirty.
• The nickel-metal hydride batteries are exhibiting
the “memory effect” (page 15).
• A mismatch has occurred in the remaining
battery time information.
• The batteries are dead (page 110).
—
p Install charged batteries (page 14).
p Wipe any dirt off from them with a dry cloth (page 16).
p Wipe any dirt off from them with a dry cloth (page 16).
p To restore the batteries to their original condition, use them until
they are drained before recharging them.
p Fully charge the batteries (page 14).
p Replace the batteries with new ones.
The battery runs down too
quickly.
quickly.
• You are recording/playing back images in an
extremely cold location.
• The batteries are not charged enough.
• The batteries are dead (page 110).
• The batteries are dead (page 110).
—
p Fully charge the batteries (page 14).
p Replace the batteries with new ones.
p Replace the batteries with new ones.
The power cannot be
turned on.
turned on.
• The batteries are not installed properly.
• The AC Adaptor (not supplied) is disconnected.
• The batteries are discharged.
• The batteries are dead (page 110).
• The AC Adaptor (not supplied) is disconnected.
• The batteries are discharged.
• The batteries are dead (page 110).
p Properly install the batteries (page 16).
p Connect it securely to your camera (page 19).
p Install charged batteries (page 14).
p Replace the batteries with new ones.
p Connect it securely to your camera (page 19).
p Install charged batteries (page 14).
p Replace the batteries with new ones.
Troubleshooting
92
Shooting still images / movies
The power turns off
suddenly.
suddenly.
• If you do not operate the camera for about 90
seconds while the power is on, the camera turns
off automatically to prevent wearing down the
battery (when [Power Save] is [Off], after three
minutes.) (page 17).
off automatically to prevent wearing down the
battery (when [Power Save] is [Off], after three
minutes.) (page 17).
• The batteries are discharged.
p Turn on the camera again (page 20).
p Install charged batteries (page 14).
Symptom
Cause
Solution
The LCD screen is not
turned on even when the
power is turned on.
turned on even when the
power is turned on.
• The power was turned off with the LCD screen
turned off the last time you used the camera.
p Turn on the LCD screen (page 34).
The subject is not visible
on the LCD screen.
on the LCD screen.
• The mode selector is not set to
or
.
p Set the mode selector to
or
(pages 26, 72).
The image is out of focus.
• The subject is too close.
•
While shooting still images,
(Camera) is
set to
or
.
• You set the focus preset distance.
p Set the macro recording mode (DSC-P72 only). Make sure to
place the lens farther away from the subject than the shortest
shooting distance when shooting (page 30).
shooting distance when shooting (page 30).
p Cancel the mode (page 58).
p Set to the auto focus mode (page 49).
Unable to zoom (DSC-P52/
P72 only).
P72 only).
• You cannot zoom while shooting a movie
(MPEG movie).
—
Smart zoom does not
function.
function.
• You cannot use smart zoom while shooting a
movie (MPEG movie).
• The LCD screen is turned off.
• The
• The
image size
is set to [3.1M] or [2.8M (3:2)].
• [Smart Zoom] is set to [Off] in the SET UP
settings (DSC-P52/P72 only).
—
p Turn on the LCD screen (page 34).
p Set
p Set
image size
to other settings except [3.1M] and [2.8M (3:2)]
(page 29).
p Set [Smart Zoom] to [On] (page 106).
The image is too dark.
• You are shooting a subject with a light source
behind the subject.
• The brightness of the LCD screen is too low.
p Adjust the exposure (page 50).
p Adjust the brightness of the LCD screen (page 107).
Symptom
Cause
Solution
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The image is too bright.
• You are shooting a spot lighted subject in a dark
location such as on a stage.
• The brightness of the LCD screen is too high.
p Adjust the exposure (page 50).
p Adjust the brightness of the LCD screen (page 107).
The image is
monochrome (black and
white).
monochrome (black and
white).
• [PFX] (P. Effect) is set to [B&W].
p Cancel the mode (page 60).
Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
When looking at the LCD
screen in a dark place,
some noise may show up
on the screen.
screen in a dark place,
some noise may show up
on the screen.
• The camera temporarily brightens the LCD
screen to allow you to check the image being
displayed while you are using the camera in a
dark place.
displayed while you are using the camera in a
dark place.
p This will have no effect on the image you shoot.
You cannot shoot images.
• No “Memory Stick” is inserted.
• The capacity of the “Memory Stick” is
• The capacity of the “Memory Stick” is
insufficient.
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• You cannot shoot while the flash is charging.
• The mode selector is not set to
• The mode selector is not set to
when you
want to shoot a still image.
• The mode selector is not set to
when you
want to shoot a movie.
p Insert a “Memory Stick” (page 23).
p Delete the images saved in the “Memory Stick,” or format it.
p Change the “Memory Stick.”
p Set it to the recording position (page 109).
p Delete the images saved in the “Memory Stick,” or format it.
p Change the “Memory Stick.”
p Set it to the recording position (page 109).
—
p Set the mode selector to
p Set the mode selector to
(page 26).
p Set the mode selector to
(page 72).
The macro mode does not
function (DSC-P72 only).
function (DSC-P72 only).
• When shooting still images,
(Camera) is set
to
or .
p Cancel the mode (page 58).
Cannot shoot images with
the flash.
the flash.
• The mode selector is set to
or SET UP.
• The flash is set to
(No flash).
• When shooting still images,
(Camera) is set
to .
• [Moving Image] is not set to [Clip Motion] in the
SET UP settings.
p Set it to a setting other than
, or SET UP
(page 32).
p Set the flash to “Auto” (No indicator), (Forced flash), or
(Slow synchro) (page 32).
p Cancel the mode (page 58).
p Set it to [Clip Motion] (page 106).
The eyes of the subject
come out red.
come out red.
—
p Set [Red Eye Reduction] to [On] (page 33).
Symptom
Cause
Solution
94
Viewing images
Deleting/editing an image
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time (page 21).
Symptom
Cause
Solution
The image cannot be
played back.
played back.
• The mode selector is not set to
.
• You cannot play back the image on the camera,
if it is modified on a computer or its folder/file
name is changed.
name is changed.
• The camera is in USB mode.
p Set the mode selector to
(page 36).
—
p Cancel USB communication (page 83).
The image is coarse right
after being played back.
after being played back.
—
p This is not a malfunction.
The images cannot be
played back on a TV.
played back on a TV.
• The [Video Out] setting for the camera in SET
UP is incorrect.
• The connection is not correct.
p Set [Video Out] to [NTSC] or [PAL] (page 107).
p Check the connection (page 38).
The images cannot be
played back on a
computer.
played back on a
computer.
—
p See page 95.
Unknown beeps are heard
from the camera while
viewing a movie.
from the camera while
viewing a movie.
• These beeps are heard when the auto focus is
working.
p This is not a malfunction. Shoot in focus preset mode (page 49).
Symptom
Cause
Solution
Your camera cannot
delete an image.
delete an image.
• The image is protected.
• The write-protect switch on the “Memory Stick”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Cancel the protection (page 67).
p Set it to the recording position (page 109).
p Set it to the recording position (page 109).
You have deleted the
image by mistake.
image by mistake.
• Once you have deleted an image, you cannot
restore it.
p Protecting the image can prevent accidental erasure (page 67).
p The write-protect switch on the “Memory Stick” will prevent
p The write-protect switch on the “Memory Stick” will prevent
you from deleting images by mistake (page 109).
Symptom
Cause
Solution
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