Sony DSC-P52 (serv.man3) Service Manual ▷ View online
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Computers
The resizing function
does not work.
does not work.
• Movie (MPEG movie)/Clip Motion/Multi Burst
files cannot be resized.
—
You cannot attach a print
(DPOF) mark.
(DPOF) mark.
• Print (DPOF) marks cannot be attached to movie
(MPEG movie)/Clip Motion files.
—
You cannot cut a movie.
• The movie is not long enough to cut.
• Protected movie (MPEG movie), Clip Motion,
• Protected movie (MPEG movie), Clip Motion,
Multi Burst files and still images cannot be cut.
—
—
—
Symptom
Cause
Solution
You do not know whether
or not your OS can be
used with the camera.
or not your OS can be
used with the camera.
—
p Check “Recommended computer environment” (pages 78, 88).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrator (authorized
Administrators).
Your computer does not
recognize your camera.
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• [USB Connect] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse.
keyboard, the mouse.
• The camera is not directly connected to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC Adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 82).
p Disconnect the USB cable, and securely connect it again. Make
p Use the AC Adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 82).
p Disconnect the USB cable, and securely connect it again. Make
sure that “USB MODE” is displayed on the LCD screen
(page 82).
(page 82).
p Set it to [Normal] (page 107).
p Disconnect the USB cables except for those connected to the
keyboard and the mouse.
p Directly connect the camera and your computer without using a
USB hub.
p Install the USB driver (page 79).
p Delete the erroneously recognized device from your computer,
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 79, 84).
Symptom
Cause
Solution
96
“Memory Stick”
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly (page 82).
p Follow the copy procedure for your OS (pages 83, 84, 88).
p If you are using the “ImageMixer Ver. 1.5 for Sony” software,
p If you are using the “ImageMixer Ver. 1.5 for Sony” software,
click on HELP.
p If you are using the “Image Transfer” software, see page 83.
After making a USB
connection, “Image
Transfer” does not
automatically start.
connection, “Image
Transfer” does not
automatically start.
—
—
p Select [Launch Image Transfer automatically when the camera,
etc., is connected.] at [Basic] setting (page 84).
p Make a USB connection when the computer is turned on
(page 82).
The image cannot be
played back on a
computer.
played back on a
computer.
—
—
p If you are using the “ImageMixer Ver. 1.5 for Sony” software,
click on HELP.
p Consult the computer or software manufacturer.
The image and sound are
affected by noise when
you play back a movie on
a computer.
affected by noise when
you play back a movie on
a computer.
• You are playing back the movie directly from
the “Memory Stick.”
p Copy the movie to the hard disk of the computer and then play
the movie file back from the hard disk (page 88).
You cannot print an
image.
image.
—
p Check the printer settings.
p If you are using the “ImageMixer Ver. 1.5 for Sony” software,
p If you are using the “ImageMixer Ver. 1.5 for Sony” software,
click on HELP.
The error message
appears when loading the
supplied CD-ROM.
appears when loading the
supplied CD-ROM.
—
p Set the display mode of your computer as follows:
For Windows, 800 × 600 dots or more, high color (16-bit color,
65 000 colors) or more.
For Macintosh, 800 × 600 dots or more, 32 000 colors or more.
65 000 colors) or more.
For Macintosh, 800 × 600 dots or more, 32 000 colors or more.
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 23).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 109).
p Delete unnecessary images (pages 40, 74).
Symptom
Cause
Solution
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Others
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 109).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the data on the “Memory Stick” are erased by
formatting.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to protect accidental erasure
(page 109).
(page 109).
Symptom
Cause
Solution
The camera does not
work, no operations can
be performed.
work, no operations can
be performed.
• The battery level is low or zero (The
indicator appears.).
• The AC Adaptor (not supplied) is not connected
securely.
p Charge the batteries (page 14).
p Connect it securely to the DC IN jack of the camera and to a wall
outlet (wall socket) (page 19).
The power is on, but the
camera does not work.
camera does not work.
• The internal system is not working properly.
p Disconnect, and then, after one minute, reconnect all power
sources and turn on the camera. If this does not work, press the
RESET button located inside the jack cover with a pointed
object, then turn the power on again. (This will clear the date
and time settings, etc.)
RESET button located inside the jack cover with a pointed
object, then turn the power on again. (This will clear the date
and time settings, etc.)
You cannot identify the
indicator on the LCD
screen.
indicator on the LCD
screen.
—
p Check the indicator (pages 113 to 115).
The lens gets fogged.
• Condensation is occurring.
p Turn off the camera, leave the camera for about an hour and then
try to use it again (page 108).
The camera gets hot if you
use it for a long time.
use it for a long time.
—
p This is not a malfunction.
The lens does not move
when you turn off the
camera. (DSC-P72 only)
when you turn off the
camera. (DSC-P72 only)
• The batteries are discharged.
p Replace them with charged batteries or use the AC Adaptor (not
supplied) (pages 14, 16, 19).
Symptom
Cause
Solution
98
Warnings and
messages
messages
The following messages appear on the LCD screen.
Message
Meaning/ Corrective Action
No Memory Stick
• Insert a “Memory Stick” (page 23).
System error
• Turn the power off and on again (page 20).
Memory Stick error
• The inserted “Memory Stick” cannot be used with your camera (page 109).
• Insert the “Memory Stick” correctly (page 23).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 23).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
Memory Stick type error
• The inserted “Memory Stick” cannot be used with your camera (page 109).
Format error
• The “Memory Stick” format failed. Format the “Memory Stick” again (page 44).
Memory Stick locked
• The write-protect switch on the “Memory Stick” is set to the LOCK position. Set it to the recording position
(page 109).
No memory space
• The capacity of the “Memory Stick” is insufficient. You cannot record images. Delete unnecessary images (pages 40, 74).
No file in this folder
• No images have been recorded in this folder.
Folder error
• A folder with the same first three digits number already exists in the “Memory Stick.” (For example: 123MSDCF
and 123ABCDE) Select other folders, or create a new folder.
Cannot create more folders
• The folder whose first three digits of the name is “999” exists in the “Memory Stick.” You cannot create any folders.
Cannot record
• You attempt to select the folder that is available only for viewing with your camera. Select other folders (page 47).
File error
• An error occurred while playing back the image.
File protect
• The image is protected against erasure. Release the protection (page 67).
Image size over
• You are playing back an image of a size that cannot be played back on your camera.
Can not divide
• The movie is not long enough to be divided.
• The file is not a movie (MPEG movie).
• The file is not a movie (MPEG movie).
Invalid operation
• You are playing back a file that was created on equipment other than your camera.
• The battery level is low or zero. Charge the battery (page 14). Depending on the conditions of use or the type of
battery, the indicator may flash even though there are still 5 to 10 minutes of remaining battery time left.
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