Sony DSC-P31 Service Manual ▷ View online
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86
Personal computers
Symptom
Cause
Solution
You do not know the OS of
your computer.
your computer.
—
p Check “Recommended environment for personal computers”
(page 44).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrators (authorized
Administrators) (page 45).
Your personal computer
does not recognize your
camera.
does not recognize your
camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• “USB CONNECT” is set to “PTP” in the SET
UP settings.
• The USB connectors on your personal computer
are connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC power adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 47).
p Disconnect the USB cable, and connect it again securely. Make
sure that “USB MODE” is displayed on the LCD screen
(page 47).
(page 47).
p Set it to “NORMAL” (pages 55, 98).
p Disconnect the USB cables except for those connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (page 45).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 45, 49).
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly using the USB
cable.
p Follow the copy procedure that your OS suggests (pages 48, 49,
54).
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
The image cannot be
played back on a personal
computer.
played back on a personal
computer.
—
—
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
p Consult the personal computer or software manufacturer.
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Personal computers (continued)
“Memory Stick”
Others
Symptom
Cause
Solution
The image is affected by
noise when you play back
an image on a personal
computer.
noise when you play back
an image on a personal
computer.
• You are playing back the file directly from the
“Memory Stick.”
p Copy the file to the hard disk of the personal computer and then
play the file back from the hard disk (page 80).
You cannot print an
image.
image.
—
p Check the printer settings.
p Click on HELP files for the “PIXELA ImageMixer for Sony”
software.
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 23).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
• The “Memory Stick” is full.
p Change the LOCK position (page 100).
p Delete unnecessary images (page 39).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
p Change the LOCK position (page 100).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the images on the “Memory Stick” are
deleted by formatting.
p Set the “Memory Stick” write-protect tab to the LOCK position
(page 100).
Symptom
Cause
Solution
The camera doesn’t work,
no operations can be
performed.
no operations can be
performed.
• The battery level is low or zero (The
indicator appears.).
• The AC power adaptor is not connected
securely.
• The built-in microcomputer is not working
properly.
p Charge the battery (page 14).
p Connect it securely to the DC IN jack of your camera and to a
wall outlet (mains) (page 19).
p Disconnect, and then, after one minute, reconnect all power
sources. Then turn the power on and check that the camera
works properly.
works properly.
DSC-P31
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88
The power is on, but the
camera does not work.
camera does not work.
• The built-in microcomputer is not working
properly.
p Remove, and then, after one minute, reinstall the battery. If this
doesn’t work, press the RESET button on the bottom of the
camera with pointed object, then turn the power on again. (This
will clear the date/time settings, etc.)
camera with pointed object, then turn the power on again. (This
will clear the date/time settings, etc.)
You cannot identify the
indicator on the LCD
screen.
indicator on the LCD
screen.
—
p Check the indicator (pages 103 to 105).
The lens does not move
when you turn off the
camera. (DSC-P71 only)
when you turn off the
camera. (DSC-P71 only)
• The battery pack is discharged.
p Replace it with a full charged battery or use the AC power
adaptor (pages 14, 17, 19).
The lens gets fogged.
• Condensation is occurring.
p Leave the camera for about an hour and then try to use it again
(page 99).
Symptom
Cause
Solution
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Warnings and
messages
messages
The following messages appear on the LCD screen.
Message
Meaning/ Corrective Action
NO MEMORY STICK
• Insert a “Memory Stick” (page 23).
SYSTEM ERROR
• Turn the power off and on again (page 20).
MEMORY STICK ERROR
• The inserted “Memory Stick” cannot be used in your camera (page 100).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 23).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 23).
FORMAT ERROR
• The “Memory Stick” format failed. Format the “Memory Stick” again (page 43).
MEMORY STICK LOCKED
• The write-protect tab on the “Memory Stick” is set to the LOCK position. Move it to the recording/UNLOCK
position (page 100).
NO SPACE ON MEMORY
STICK
STICK
• The “Memory Stick” is full. You cannot record images. Delete unnecessary images (page 39).
NO FILE
• No images have been recorded on the “Memory Stick.”
FILE ERROR
• An error occurred while playing back the image.
FILE PROTECT
• The image is protected against erasure.
FOLDER ERROR
• A folder with the same name already exists on the “Memory Stick.”
OVERSIZED IMAGE
• You are playing back an image of a size that cannot be played back on your camera.
INVALID OPERATION
• You are playing back a file that was created on equipment other than this camera.
• The battery level is low or zero. Charge the battery (page 14). Depending on the conditions of use or the type of
battery, the indicator may flash even though there are still 5 to 10 minutes of remaining battery time left.
CANNOT DIVIDE
• The file is not long enough to be divided.
• The file is not a moving image.
• The file is not a moving image.
• You are not holding the camera steadly enough. Use the flash, mount the camera on a tripod, or otherwise secure
the camera in place.
RESTART
• A problem with the lens caused an error.
DSC-P31
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90
Self-Diagnostics
Display
Display
– When a message starting with a
letter of the alphabet appears
letter of the alphabet appears
Your camera has a self-diagnostics display.
This function displays the condition of the
camera on the LCD screen using a
combination of a letter and four numerical
digits. If this occurs, check the following
code chart and take the corresponding
countermeasure. The last two digits
(indicated by ss)will differ depending on
the state of the camera.
This function displays the condition of the
camera on the LCD screen using a
combination of a letter and four numerical
digits. If this occurs, check the following
code chart and take the corresponding
countermeasure. The last two digits
(indicated by ss)will differ depending on
the state of the camera.
C:32:ss
Self-diagnostics display
If your camera is not still functioning well
after trying the countermeasure a couple of
times, contact your nearest Sony service
station and inform them of the 5-digit
service code.
Example: E:61:10
after trying the countermeasure a couple of
times, contact your nearest Sony service
station and inform them of the 5-digit
service code.
Example: E:61:10
Message
Cause
Countermeasure
C:32:
ss
There is trouble with your
camera’s hardware, or with the
zoom function.
camera’s hardware, or with the
zoom function.
• Turn the power off and on again
(page 20).
C:13:
ss
The camera cannot read or write
data on the “Memory Stick.”
data on the “Memory Stick.”
• Re-insert the “Memory Stick” several
times.
An unformatted “Memory Stick”
has been inserted.
has been inserted.
• Format the “Memory Stick”(page 43).
The inserted “Memory Stick”
cannot be used with your camera,
or the data is damaged.
cannot be used with your camera,
or the data is damaged.
• Insert a new “Memory Stick” (page 23).
E:61:
ss
E:91:
ss
E:92:
ss
A camera malfunction that you
cannot reverse has occurred.
cannot reverse has occurred.
• Press the RESET button (pages 11, 13) on
the bottom of the camera, then turn the
power on again.
power on again.
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The number of images
that can be saved/
shooting time
that can be saved/
shooting time
The number of images that can be saved and
the shooting time are different, depending
on the capacity of the “Memory Stick,” the
image size, and the image quality. Refer to
the following charts when you choose a
“Memory Stick.”
the shooting time are different, depending
on the capacity of the “Memory Stick,” the
image size, and the image quality. Refer to
the following charts when you choose a
“Memory Stick.”
• The number of images is listed in FINE
(STANDARD) order.
• The values for the number of images that
can be saved and the shooting time may
vary, depending on the shooting
conditions.
vary, depending on the shooting
conditions.
• For normal shooting times and numbers
of images that can be saved, see page 25.
E-mail
(Units: images)
Clip Motion
(Units: images)
Normal: When 10 frames are shot
Mobile: When 2 frames are shot
Mobile: When 2 frames are shot
MPEG movies
(Units: seconds)
Multi Burst
(Units: images)
8M
16M 32M 64M 128M
2048×1536
(DSC-P71)
(DSC-P71)
4
(8)
9
(17)
20
(36)
40
(72)
80
(146)
2048 (3:2)
(DSC-P71)
(DSC-P71)
4
(8)
9
(17)
20
(36)
40
(72)
80
(146)
1600×1200
8
(14)
16
(28)
32
(59)
64
(118)
128
(236)
1600 (3:2)
(DSC-P31)
(DSC-P31)
8
(14)
16
(28)
32
(59)
64
(118)
128
(236)
1280×960
12
(21)
21
(42)
48
(88)
96
(176)
192
(352)
640×480
43
(95)
87
(192)
177
(390)
357
(786)
714
(1572)
8M
16M 32M 64M 128M
Normal
40
80
160
320
640
Mobile
350
450
900
1800 3600
8M
16M 32M 64M 128M
320 (HQX)
20
40
85
170
340
320×240
80
160
340
680
1360
160×112
320
640
1300 2700 5400
8M
16M 32M 64M 128M
1280×960
12
(22)
24
(44)
50
(93)
100
(186)
200
(372)
DSC-P31
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92
Menu items
Menu items that can be changed differ
depending on the position of the Mode dial.
The LCD screen shows only the items you
can operate based on the current position of
the Mode dial. Factory settings are
indicated with x.
depending on the position of the Mode dial.
The LCD screen shows only the items you
can operate based on the current position of
the Mode dial. Factory settings are
indicated with x.
When the Mode dial is set to
, SCN
Item
Setting
Description
SCN
x /
/
Selects one of the scene selections. (In
mode, this setting cannot be carried out.)
(page 34)
EV
+
2.0 /
+
1.7 /
+
1.3 /
+
1.0 /
+
0.7 /
+
0.3 / x0 /
−
0.3 /
−
0.7 /
−
1.0 /
−
1.3 /
−
1.7 /
−
2.0
Adjusts the exposure (page 56).
9
(FOCUS)
x MULTI AF / CENTER AF /
0.5 m / 1.0 m / 3.0 m / 7.0 m /
0.5 m / 1.0 m / 3.0 m / 7.0 m /
∞
Chooses the auto focus method, set the prefocus distance (pages 58, 60)
WB (WHITE BAL)
xAUTO /
/
/
/
Sets the white balance (page 57)
Spot light-metering
(can be set using a
menu with the DSC-
P71 only)
menu with the DSC-
P71 only)
ON / x OFF
To match the exposure to the subject you want to shoot (page 61).
ISO
xAUTO / 100 / 200 / 400
Selects the ISO sensitivity. When recording under dark conditions or recording a fast-
moving subject, use a high-number setting. When recording high-quality images, use
a low-number setting (except when the Mode dial is set to SCN).
moving subject, use a high-number setting. When recording high-quality images, use
a low-number setting (except when the Mode dial is set to SCN).
(IMAGE SIZE)
(DSC-P71)
x2048×1536 / 2048 (3:2)/
1600×1200 / 1280×960 / 640×480
1600×1200 / 1280×960 / 640×480
Selects the image size used when shooting still pictures (page 24).
(IMAGE SIZE)
(DSC-P31)
x1600×1200 / 1600 (3:2) /
1280×960 / 640×480
1280×960 / 640×480
Selects the image size used when shooting still pictures (page 24)
Additional information
93
A
ddi
tional
i
n
fo
rm
at
io
n
When the Mode dial is set to
, SCN. (continued)
When the Mode dial is set to
(MOVING IMAGE is set to MPEG MOVIE in the SET UP settings.)
Item
Setting
Description
(QUALITY)
xFINE / STANDARD
Records images with fine image quality mode. / Records images in the standard
image quality mode (page 24).
image quality mode (page 24).
MODE(REC MODE)
E-MAIL
xNORMAL
– Records a small-size (320×240) JPEG file in addition to the selected image size
(page 65).
– Records an image using the normal recording mode.
(FLASH LEVEL)
BRIGHT
xSTANDARD
DARK
xSTANDARD
DARK
– Makes the flash level higher than normal.
– Normal setting.
– Makes the flash level lower than normal.
– Normal setting.
– Makes the flash level lower than normal.
PFX (P.EFFECT)
SOLARIZE/B&W/SEPIA/
NEG.ART/xOFF
NEG.ART/xOFF
Sets the special effects for the image (page 60).
(SHARPNESS)
+2 / +1 / x0 / –1 / –2
Adjusts the sharpness of the image. The
indicator appears (except when the
setting is 0).
Item
Setting
Description
EV
+2.0 / +1.7 / +1.3 / +1.0 / +0.7 /
+0.3 / x0 / −0.3 / −0.7 / −1.0 /
−1.3 / −1.7 / −2.0
Adjusts the exposure (page 56).
9
(FOCUS)
x MULTI AF / CENTER AF /
0.5 m / 1.0 m / 3.0 m / 7.0 m /
0.5 m / 1.0 m / 3.0 m / 7.0 m /
∞
Chooses the auto focus method, set the prefocus distance (pages 58, 60).
WB (WHITE BAL)
xAUTO /
/
/
/
Sets the white balance (page 57).
Spot light-metering
(can be set using a
menu with the DSC-
P71 only)
menu with the DSC-
P71 only)
ON / x OFF
To match the exposure to the subject you want to shoot (page 61).
(IMAGE SIZE)
320(HQX)/ 320×240/ x160×112
Selects the MPEG image size when recording movies (page 74).
PFX (P.EFFECT)
SOLARIZE/B&W/SEPIA/
NEG.ART/xOFF
NEG.ART/xOFF
Sets the special effects for the image (page 60).
Click on the first or last page to see other DSC-P31 service manuals if exist.