Sony DSC-P20 (serv.man2) Service Manual ▷ View online
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Troubleshooting
If you experience trouble with your camera, first check the following items. Should
your camera still not operate properly after you have made these checks, press the
reset button located on the bottom. (If you press the reset button, the date and time
setting is cleared.) Should your camera still not operate properly, consult your Sony
dealer or local authorized Sony service facility. If code displays (C:ss
your camera still not operate properly after you have made these checks, press the
reset button located on the bottom. (If you press the reset button, the date and time
setting is cleared.) Should your camera still not operate properly, consult your Sony
dealer or local authorized Sony service facility. If code displays (C:ss
ss
ss
ss:ss
ss
ss
ss)
appear on the LCD screen, the self-diagnosis display function is working
(page 79).
(page 79).
Symptom
Cause and/or Solution
The power is not turned on
if you press the POWER
button.
if you press the POWER
button.
t Press and hold down the POWER button for
approximately one second.
Your camera does not
work.
work.
• The battery level is low (the E indicator appears
on the LCD screen).
t Replace the alkaline batteries or charge the
t Replace the alkaline batteries or charge the
battery pack (pages 10, 12).
• The AC power adaptor is not connected securely.
t Connect it firmly to the DC IN jack of your
camera and a wall outlet (mains) (pages 12, 14).
• The built-in microcomputer is not working
properly.
t Disconnect and then reconnect all power
t Disconnect and then reconnect all power
sources after one minute. Then turn the power
on and check that the camera works properly.
Press the reset button located on the bottom
using a sharp-pointed object.
on and check that the camera works properly.
Press the reset button located on the bottom
using a sharp-pointed object.
Your camera cannot
record images.
record images.
• The lens cover is closed.
t Open the lens cover.
• You cannot record images while charging the flash.
• The mode dial is set to
• The mode dial is set to
or SET UP.
t Set it to
,
or
(pages 19, 25).
• No “Memory Stick” has been inserted into your
camera.
t Insert a “Memory Stick” (page 17).
t Insert a “Memory Stick” (page 17).
• The write-protect tab on the “Memory Stick” is set
to LOCK.
t Set it to the recording position.
t Set it to the recording position.
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The LCD screen does not
light when the power is
turned on.
light when the power is
turned on.
• The power was turned off with the LCD screen set
to OFF the last time the camera was used.
t The camera retains the settings from the last
t The camera retains the settings from the last
time it was used. If you turn the power off with
the LCD screen set to OFF, the LCD is still set
to OFF the next time you turn the power on.
the LCD screen set to OFF, the LCD is still set
to OFF the next time you turn the power on.
• The LCD screen automatically turns off while the
charging lamp is flashing (page 85).
The picture is out of focus.
• The MACRO switch is set to ON.
t Set the MACRO switch to OFF to return to the
normal recording (page 24).
The resizing function does
not work.
not work.
• You cannot resize moving images, text images, Clip
Motion and uncompressed images.
Images recorded in TEXT
mode are blurry.
mode are blurry.
• Light is not striking the subject evenly.
t Adjust so that the lighting strikes the subject
evenly.
You cannot record images
in TEXT mode.
in TEXT mode.
• The mode dial is set to
.
t Set the mode dial to
.
You cannot display a print
mark.
mark.
• You cannot display print marks on moving images,
text images and Clip Motion images.
The picture is noisy.
• Your camera is placed near a TV or other
equipment that uses strong magnets.
t Move your camera away from the TV, etc.
t Move your camera away from the TV, etc.
The picture is too dark.
• You are shooting a subject with a light source
behind the subject.
t Adjust the exposure (page 50).
t Adjust the exposure (page 50).
• The brightness of the LCD screen is too low.
t Adjust the brightness of the LCD screen
(page 65).
The flash does not work.
• The flash is set to
.
t Set the flash to auto (no indicator) or
(page 23).
• The mode dial is set to
.
t Set the flash to .
• The mode dial is set to
, SETUP or
(MPEG
MOVIE).
t Set it to
t Set it to
.
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
t Set the correct date and time (page 15).
Symptom
Cause and/or Solution
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Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is happening.
t This is not a malfunction.
The battery life is short.
• You are recording/playing back images under
extremely cold temperatures.
• The battery pack is not charged enough.
t Charge the battery pack fully.
• Alkaline batteries or the battery pack is dead.
t Replace the battery (page 10).
• You are not using the recommended batteries.
t Use the recommended batteries (pages 10, 85).
The battery remaining
indicator is incorrect.
Or sufficient battery
remaining indicator is
displayed but the power
runs out soon. (when
using the “InfoLITHIUM”
battery pack)
indicator is incorrect.
Or sufficient battery
remaining indicator is
displayed but the power
runs out soon. (when
using the “InfoLITHIUM”
battery pack)
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The battery pack is dead.
t Replace the battery pack with a new one
(page 69).
• The battery pack is discharged.
t Install a charged battery pack (pages 10, 12).
• A deviation has occurred in the remaining battery
time.
t Fully charge the battery pack (page 12).
t Fully charge the battery pack (page 12).
You cannot charge the
battery pack.
battery pack.
• The camera is turned on.
t Turn the camera off (page 12).
The /CHG
lamp
flashes
during charging the
battery pack.
battery pack.
• The battery pack is not installed correctly.
t Install the battery pack correctly (page 10).
• The battery pack has malfunctioned.
t Contact your Sony dealer or local authorized
Sony service facility.
Digital zoom does not
function.
function.
• The digital zoom cannot be used when recording a
moving image with [MOVING IMAGE] set to
[MPEG MOVIE], or the LCD screen is OFF.
[MPEG MOVIE], or the LCD screen is OFF.
Your camera cannot play
back images.
back images.
• The mode dial is set to
,
,
or SET UP.
t Set it to
(pages 27, 28).
The image is interfered by
noise when you play back
an image on a personal
computer.
noise when you play back
an image on a personal
computer.
• You are playing back the file directly from the
“Memory Stick.”
t Copy the file to the hard disk of the personal
t Copy the file to the hard disk of the personal
computer and then play back the file from the
hard disk (page 34).
hard disk (page 34).
The image cannot be
played back on a personal
computer.
played back on a personal
computer.
t Consult the personal computer or software
manufacturer.
Symptom
Cause and/or Solution
74
Your camera cannot delete
an image.
an image.
• The image is protected.
t Cancel the protection (page 59).
The power turns off
suddenly.
suddenly.
• If you do not operate the camera for about three
minutes while the power is on, the camera turns off
automatically to prevent wearing down the battery
(page 11).
t The auto-power off function (page 11) is
automatically to prevent wearing down the battery
(page 11).
t The auto-power off function (page 11) is
activated. Turn on the camera.
• The battery is discharged.
t Replace it with a charged battery or new
alkaline batteries.
A file error occurs when
you play back a file.
you play back a file.
• The image size is larger than 1216×912.
The picture is
monochrome (black and
white).
monochrome (black and
white).
• The camera is set to TEXT mode.
t Cancel TEXT mode (page 47).
• P. EFFECT is set to B&W mode.
t Cancel B&W mode (page 52).
Your personal computer
does not recognize your
camera.
does not recognize your
camera.
• The battery level is low.
t Use the AC power adaptor (not supplied)
(page 14).
• The camera is turned off.
t Turn on the camera.
• The USB cable is not connected firmly.
t Disconnect the USB cable, and connect it again
firmly. Make sure that “USB MODE” is
displayed on the LCD screen (pages 31, 33).
displayed on the LCD screen (pages 31, 33).
• The USB connectors on your personal computer are
connected to other equipment besides the keyboard,
the mouse, and your camera.
t Disconnect the USB cables except for the ones
the mouse, and your camera.
t Disconnect the USB cables except for the ones
connected to the keyboard, the mouse, and your
camera.
camera.
• The USB driver is not installed.
t Install the USB driver (page 31).
• [USB CONNECT] is set to [PTP] in the setup
settings.
t Set it to [NORMAL] (page 66).
t Set it to [NORMAL] (page 66).
• Since the camera is connected to a computer with
the USB cable before installing the USB driver, the
drive is not recognized by the computer.
t Delete the drive which is not recognized, then
drive is not recognized by the computer.
t Delete the drive which is not recognized, then
install the USB driver. For details, see the
procedure on page 76.
procedure on page 76.
Symptom
Cause and/or Solution
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No function works though
the power is on.
the power is on.
t Remove the battery pack, then install it again
after about one minute. If the function still do
not work, press the reset button located on the
bottom using a sharp-pointed object. (If you
press the reset button, the date and time setting
is cleared.)
not work, press the reset button located on the
bottom using a sharp-pointed object. (If you
press the reset button, the date and time setting
is cleared.)
Symptom
Cause and/or Solution
76
Reinstall the USB driver when using Windows 98, Windows
98SE, Windows Me and Windows 2000 Professional
98SE, Windows Me and Windows 2000 Professional
Perform all steps without skipping.
1
Turn on your computer and allow Windows to load.
2
Connect the USB jack on the camera and the computer with the
supplied USB cable.
supplied USB cable.
3
Insert a “Memory Stick”.
4
Connect the AC power adaptor to your camera and then to a wall
outlet (mains), and turn on the power of your camera.
outlet (mains), and turn on the power of your camera.
5
Open “Device Manager” on Windows.
6
After the message appears to verify that you delete the device, click
“
“
OK.”
7
Turn off the camera, disconnect the USB cable, and restart the
computer.
computer.
8
Install the USB driver in the supplied CD-ROM to the computer
following the procedure on page 31.
following the procedure on page 31.
For Windows 98, Windows 98SE and Windows Me users:
For Windows 2000 Professional users:
* Log in with the permission of administrator.
* Log in with the permission of administrator.
1
Open [Control Panel] from [
My Computer], then double-click
[System].
2
“System properties” is displayed. Click the [Device Manager] tab located at
the top.
the top.
3
Click [
Sony DSC] in [
Other devices], then click the [Delete (E)]
button located at the lower-right corner.
1
Open [Control Panel] from [
My Computer], then double-click
[System].
2
“System properties” is displayed. Click the [Hardware] tab located at the top,
then click the [Device Manager (D)] button.
then click the [Device Manager (D)] button.
3
Click [View] in [Device Manager], then click [Devices by type (E)].
4
Right-click [
Sony DSC] in [
Other devices], then click [Delete (E)].
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Warning and notice messages
Various messages appear on the LCD screen. Check the corresponding descriptions
in the following list.
in the following list.
Message
Meaning
NO MEMORY STICK
No “Memory Stick” has been inserted.
SYSTEM ERROR
Turn the power off and on again.
MEMORY STICK ERROR
• The inserted “Memory Stick” cannot
be used with your camera, or is
damaged.
damaged.
• The “Memory Stick” is not inserted
correctly.
FORMAT ERROR
Failed to format the “Memory Stick.”
MEMORY STICK LOCKED
The write-protect tab on the “Memory
Stick” is set to the LOCK position.
Stick” is set to the LOCK position.
NO MEMORY SPACE
The capacity of the “Memory Stick” is
full, and you cannot record images.
full, and you cannot record images.
NO FILE
No image has been recorded on the
“Memory Stick.”
“Memory Stick.”
FILE ERROR
An error occurred while playing back the
image.
image.
FILE PROTECT
The image is protected against erasure.
DIRECTORY ERROR
A directory with the same name already
exists on the “Memory Stick”.
exists on the “Memory Stick”.
IMAGE SIZE OVER
You are playing back an image of a size
that cannot be played back with your
camera.
that cannot be played back with your
camera.
INVALID OPERATION
You are playing back a file that was
created on equipment other than your
camera.
created on equipment other than your
camera.
E
The battery level is low or zero.
Depending on the conditions of use or
the type of battery pack, the indicator
may flash even though there is still 5 to
20 minutes of remaining battery time
left.
Depending on the conditions of use or
the type of battery pack, the indicator
may flash even though there is still 5 to
20 minutes of remaining battery time
left.
CANNOT DIVIDE
• The file is not long enough to be
divided.
• The file is not a moving image.
78
The amount of light is not sufficient or
the shutter speed is too slow. (Mount the
camera on a tripod or otherwise secure
the camera in place.)
the shutter speed is too slow. (Mount the
camera on a tripod or otherwise secure
the camera in place.)
LENS COVER CLOSED
The lens cover is closed.
Message
Meaning
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Self-diagnosis display
Your camera has a self-diagnosis display. This
function displays the camera condition on the LCD
screen with a combination of a letter and four digits
of numbers. If this occurs, check the following code
chart. The code informs you of the camera’s current
condition. The last two digits (indicated by ss)
will differ depending on the state of the camera.
function displays the camera condition on the LCD
screen with a combination of a letter and four digits
of numbers. If this occurs, check the following code
chart. The code informs you of the camera’s current
condition. The last two digits (indicated by ss)
will differ depending on the state of the camera.
First three digits
Cause and/or Corrective Action
C:32:ss
• There is trouble with your camera’s hardware.
t Turn the power off and on again.
C:13:ss
• An unformatted “Memory Stick” is inserted.
t Format the “Memory Stick” (page 65).
• The inserted “Memory Stick” cannot be used with your
camera, or is damaged.
t Insert a new “Memory Stick” (page 17).
t Insert a new “Memory Stick” (page 17).
• The camera cannot read or write data on the “Memory
Stick”.
t Re-insert the “Memory Stick” several times.
t Re-insert the “Memory Stick” several times.
E:92:ss
• You are using a battery pack that is not “InfoLITHIUM”
compatible.
t Use an “InfoLITHIUM” battery pack.
t Use an “InfoLITHIUM” battery pack.
• You installed or removed the “InfoLITHIUM” battery
pack when using the AC adapter.
t Turn the power off and on again.
t Turn the power off and on again.
• A camera malfunction that you cannot reverse has
occurred.
t Contact your Sony dealer or local authorized Sony
t Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit service
code. (example: E:92:10)
code. (example: E:92:10)
C:32:ss
Self-diagnosis display
• C:ss:ss
• C:ss:ss
You can reverse the camera
malfunction yourself.
malfunction yourself.
• E:ss:ss
Contact your Sony dealer or local
authorized Sony service facility.
authorized Sony service facility.
80
If you are unable to solve the problem even after trying the corrective
actions a few times and when the camera is not reset even if you press the
reset button located on the bottom, contact your Sony dealer or local
authorized Sony service facility.
actions a few times and when the camera is not reset even if you press the
reset button located on the bottom, contact your Sony dealer or local
authorized Sony service facility.
E:61:ss
E:91:ss
E:91:ss
• A camera malfunction that you cannot reverse has
occurred.
t Contact your Sony dealer or local authorized Sony
t Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit service
code. (example: E:61:10)
code. (example: E:61:10)
First three digits
Cause and/or Corrective Action
82
LCD screen indicators
A Battery remaining indicator
B Flash mode/red eye reduction/
white balance
C Date/time/ISO number indicator
D Sharpness indicator
E Picture effect indicator
F Spot light-metering cross hair
G AE lock indicator
H Recording mode indicator
I Image size indicator
J Image quality indicator
K TWILIGHT mode indicator
L Remaining number of
recordable images indicator/
Self-diagnosis function
indicator
Self-diagnosis function
indicator
The actual number of remaining
images may differ depending on
the recording conditions.
images may differ depending on
the recording conditions.
M Remaining memory capacity
indicator
N Macro
indicator
O EV level indicator
P Aperture value indicator
Q Shutter speed indicator
R Self-timer indicator
S Light amount warning indicator
T Menu and guide menu
Pressing MENU switches the
menu on/off.
menu on/off.
The indicators during recording still images
min
SOLARIZE
ISO
WB
EV
w;
ql
1
2
3
4
5
7 89
qa
0
qsqd
qf
qg
qh
qj
qk
qg
qh
qj
qk
6
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A Battery remaining indicator
B White balance indicator
C Picture effect indicator
D Recording mode indicator
E Image size indicator
F Recording time [maximum
recordable time] indicator/
Self-diagnosis function
indicator
Self-diagnosis function
indicator
G Remaining memory capacity
indicator
H Macro
indicator
I EV level indicator
J Self-timer indicator
K Spot light-metering cross hair
L Menu and guide menu
Pressing MENU switches the
menu on/off.
menu on/off.
The indicators during recording moving images
+
STBY
min
SOLARIZE
WB
PFX
EV
456
7
8
9
qs
qa
3
2
1
0
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A Protect/print mark indicator
B Zoom scaling indicator
C File name
D Recording mode indicator
E Image size indicator
F Image number
G Number of stored images in
“
Memory Stick”
H Remaining memory capacity
indicator
I Recording date of the playback
image/menu and guide menu
A Recording mode indicator
B Image size indicator
C Image number/number of
stored images in “Memory
Stick”
Stick”
D Remaining memory capacity
indicator
E Counter
F Playback image
G Play bar
H Menu and guide menu
When playing back still images
120min
11
/
12
640
4 5
7
6
8
1
2
3
9
x1.3
FILE BACK/NEXT
When playing back moving images
60min
0:12
320
6
/
8
DELETE PROTECT PRINT
SLIDE
OK
1 2
3
4
6
5
7
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Notes on Using
Batteries
Batteries
When operating the camera with size
AA alkaline batteries, set POWER
SAVE in the SET UP screen to ON.
This increases the battery efficiency
and life when recording still images.
AA alkaline batteries, set POWER
SAVE in the SET UP screen to ON.
This increases the battery efficiency
and life when recording still images.
When POWER SAVE is ON
• The LCD screen turned off while the
flash is being charged (while the /
CHG lamp is flashing*). When the
camera is turned on for the first time
after being left unused for a long
period of time, the flash will take
longer than usual to charge.
CHG lamp is flashing*). When the
camera is turned on for the first time
after being left unused for a long
period of time, the flash will take
longer than usual to charge.
* If the charging time is short,
the
/CHG
lamp may not be light.
Power save mode
• The factory setting is ON (page 66).
• Power save mode is also effective
• Power save mode is also effective
when using an “InfoLITHIUM”
battery pack (NP-FS11, not
supplied), but in this case recording
can be performed more comfortably
by setting POWER SAVE in the SET
UP screen to OFF.
battery pack (NP-FS11, not
supplied), but in this case recording
can be performed more comfortably
by setting POWER SAVE in the SET
UP screen to OFF.
• The batteries may be hot
immediately after using the camera.
Wait until the batteries have cooled
before removing them.
Wait until the batteries have cooled
before removing them.
• Remove the batteries when you will
not be using the camera for a long
time.
time.
• Do not disassemble batteries, short
the terminals with metallic objects, or
place batteries in or near heat
sources.
place batteries in or near heat
sources.
• Be sure to replace both batteries at
the same time. In addition, do not
mix new and old batteries or different
types of batteries such as alkaline and
nickel metal hydride batteries.
mix new and old batteries or different
types of batteries such as alkaline and
nickel metal hydride batteries.
• “InfoLITHIUM” battery pack
(NP-FS11) (recommended, not
supplied)
supplied)
• Size AA alkaline batteries (2)
• Size AA nickel metal hydride
• Size AA nickel metal hydride
batteries (2) (not supplied)
• Size AA nickel-cadmium batteries
(2) (not supplied)
Notes
• When using size AA alkaline batteries, we
• When using size AA alkaline batteries, we
recommend Sony Stamina alkaline
batteries. Other batteries may not bring out
the full performance of the camera.
batteries. Other batteries may not bring out
the full performance of the camera.
• When using the camera in low temperature
environments, use the “InfoLITHIUM”
battery pack (NP-FS11, not supplied). The
performance of alkaline batteries drops
significantly at low temperatures, making
use impossible.
battery pack (NP-FS11, not supplied). The
performance of alkaline batteries drops
significantly at low temperatures, making
use impossible.
• Nickel metal hydride batteries and nickel-
cadmium batteries can be used, but the
battery remaining time may not be
displayed correctly.
battery remaining time may not be
displayed correctly.
• Manganese and primary lithium batteries
cannot be used with the camera.
Power save mode
Handling precautions for size
AA batteries
AA batteries
Batteries that can be used
1-21 E
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