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Note: “nnn” of toggle article number is a generation frequency of the error.

Rebooting emergence 
(Rebooting emergence 
factor)

Test key2 (R)

2Annn

It was not possible to communicate with MTK fi ve seconds more continu-
ously

2Bnnn

Compulsion power off demand was received from MTK

2Cnnn

Only MTK reset it 
(Destination, model and region for are the disagreements)

2Dnnn

Fails in the start of MTK

2Ennn

Fails in the switch of the input mode of MTK

2Fnnn

Input mode of MTK changed without permission

2Gnnn

Reacts to the key notifi cation no though the communication with MTK is 
alive

Serial communications 
(MTK communication 
error factor)

Test key3 (t)

3Annn

It was not possible to communicate with MTK with 48ms

3Bnnn

A non-standard packet length was received (Excluding 16 bytes)

3Cnnn

Checksum NG

3Dnnn

Type of the communication header is NG

MTK power control 
(Power ON/OFF error 
factor)

Test key4 (r)

4Annn

Fails in AC ON Initial

4Bnnn

Fails in power on of MTK

4Cnnn

Initialization response of CDM is abnormal

4Dnnn

CDM mechanism error notifi cation is received

4Ennn

Input mode is NG MTK is started

4Fnnn

MTK input mode switch at time fails usually

4Gnnn

Fails in power off of MTK

4Hnnn

Fails in power off of CDM

SERVICE  MODE
About The Remote Commander Used In TheService  
Mode:
When the service mode is operated, the following, remote com-
mander is necessary.
(The service mode cannot be operated by remote commander to 
which this machine is attached)
Remote commander (RM-ASP004): Part No. 1-479-272-21

Note: Above-mentioned remote commander is one example. If it is the 

one printed under a remote commander as “DVD”, any remote com-
mander can be operated.

1.  Service Mode General Description
This mode let you make diagnosis and adjustment easily by using 
the remote commander and the TV screen for HDMI input. The 
instructions, diagnostic results, etc. are given on the TV screen. 
Be sure to execute “3. IOP measurement” when the optical pickup 
block is replaced.

Preparations:
•  TV monitor with HDMI input
•  HDMI cable
•  Remote commander for service mode (refer to “About The Re-

mote Commander Used In The Service Mode”)

Connection procedure:
Connect the TV monitor to the HDMI OUT jack (CN1701).

TV monitor

2.  Entering Service Mode
Procedure:
1.  Press the [

?/1

] button to turn the power on. 

2.  Press two buttons of [

x

] and [

A

] on the set simultaneously for 

3 seconds

3.  A “SERVICE IN” message appears on the fl uorescent indica-

tor tube and the following Remocon Diagnosis Menu appears 
on the TV monitor screen.

 

Remocon Diagnosis Menu

0. External Chip Check

1. Servo Parameter Check

2. Drive Manual Operation

3. Emergency History

4. Version Information

Model Name :xxx-xxxxx

IF-con:Ver.xx.xx(xxxx)

Syscon:Ver.x.xxx

4.  To execute each menu, press the corresponding number on the 

remote commander.

Note: The following items are not used for service.
 

0. External Chip Check

 

1. Servo Parameter Check

 

5. Version Information

Release method:
Disconnect the power cord.

Note: To release from this mode, do not use the power button on the set to 

turn off the power but instead always unplug the power cord. Using 
the power button to turn off the power could disable the set.

3. IOP measurement (Drive Manual Operation)
You can measure the IOP value.Procedure:
Procedure:
1.  From the top menu of Remocon Diagnosis Menu, select “2 

Drive Manual Operation” by pressing the [2] button on the 
remote commander. The following screen appears on the on-
screen display

 

Drive Manual Operation

1. Servo Control

2. Track/Layer Jump

3. Manual Adjustment

4. Mecha test mode

5. MIRR time Adjust

0. Return to Top Menu

4. Emergency History
You can check the Error history. You can also initialize the setup 
data.
Procedure:
1.  From the top menu of Remocon Diagnosis Menu, select “3. 

Emergency History” by pressing the [3] button on the remote 
commander. The following screen appears on the on-screen 
display.

 

Emg. History Check

Laser Hours     CD    999h  59min

                DVD     0h   0min

01. 01 05 04 04      00 92 46 00

    00 00 00 00      00 00 23 45

02. 02 02 01 01      00 A9 4B 00

    00 00 00 00      00 00 23 45

[Next]Next page [Prev]Prev page

[0]Return to Top Menu

2. You can check the total playback time of the Super Audio CD 

and CD (

1

). The maximum time that can be displayed is 999h 

59min.

Note: “DVD 0h 0min” on the screen does not change and always indicates 

“0”.

3. You can check the 10 most recent error codes on the above 

screen (

2

). To view the previous or next “Emergency History” 

data screen, press the [

.

] or [

>

] button on the remote 

commander.

ERROR CODES
There are three types of error codes: A, B, and C.

Example of Error code

01. 01 05 04 04      00 92 46 00

    00 00 00 00      00 00 23 45

The meaning of error code is as below:
01: Communication error (No reply from syscon)
02: Syscon hung up
03: Power OFF request when syscon hung up
19: Thermal shutdown
24: MoveSledHome error
25: Mechanical move error (5 changer)
26: Mechanical move stack error
30: DC motor adjustment error
31: DPD offset adjustment error
32: TE balance adjustment error
33: TE sensor adjustment error
34: TE loop gain adjustment error
35: FE loop gain adjustment error
36: Bad jitter after adjustment
40: Focus NG
42: Focus layer jump NG
51: Spindle stop error
52: Open kick spindle error
60: Focus on error
61: Seek fail error

2.  Select “3. Manual Adjustment” by pressing the [3] button on 

the remote commander. The following screen appears on the 
on-screen display.

 

Manual Adjust

1. Track Balance Adjust:

2. Track Gain Adjust:

3. Focus Balance Adjust:

4. Focus Gain Adjust:

5. Eq Boost Adjust:

6. Iop:

7. TRV. Level:

8. S curve(FE) Level:

9. RFL(PI) Level:

0. MIRR Time:

[

V][v]  Change Value

[RETURN]Return to previous menu

3.  Select “6. Iop:” by pressing the [6] button on the remote com-

mander and wait until a hexadecimal number appears.

 

Manual Adjust

1. Track Balance Adjust:

2. Track Gain Adjust:

3. Focus Balance Adjust:

4. Focus Gain Adjust:

5. Eq Boost Adjust:

6. Iop: xx

7. TRV. Level:

8. S curve(FE) Level:

9. RFL(PI) Level:

0. MIRR Time:

[

V][v] Change Value

[RETURN]Return to previous menu

4. Use the conversion table etc. to convert the data displayed in 

step 3 above from hexadecimal to decimal.

5. If the value is less than or equal to 93 (decimal), it is OK. How-

ever, if the value is greater than 93, the optical pickup block is 
defective and needs to be replaced.

6. Press the [

O

 RETURN] button on the remote commander to 

return to the “Drive Manual Operation” menu.

7.  Press the [0] button on the remote commander to return to the 

top menu of Remocon Diagnosis Menu.

Release method:
Disconnect the power cord.

Note: To release from this mode, do not use the power button on the set to 

turn off the power but instead always unplug the power cord. Using 
the power button to turn off the power could disable the set.

1

2

62: Read Q data/ID error
70: Lead in data read fail
71: TOC read time out (CD)
80: Can’t buffering
81: Unknown media type

B. Parameter of error code
This is the detail of error code. 

Example of Error code

01. 01 05 04 04      00 92 46 00
    00 00 00 00      00 00 23 45

C. Time of error code
This is the laser time when an error occurred.

Example of Error code

01. 01 05 04 04      00 92 46 00
    00 00 00 00      00 00 23 45

4-1. Clearing Laser Hours and Emergency History
Procedure:
Execute “INITIALIZATION OF THE EEPROM” (See page 12).

Note: You will not be able to clear only one of the items (either Laser 

Hours or Emergency History).

 

  When “Initialization of the EEPROM”is run, all content is cleared.

Version information

Initialize all data...
Complete!

[0]Return to Top Menu

    

Emg. History Check

Laser Hours     CD      0h   0min
                DVD     0h   0min

01. 00 00 00 00      00 00 00 00
    00 00 00 00      00 00 00 00

02. 00 00 00 00      00 00 00 00
    00 00 00 00      00 00 00 00

[Next]Next page [Prev]Prev page
[0]Return to Top Menu

4-2. Initializing Setup Data
You can initialize setup data.
Procedure:
1.  Press the [MENU] button on the remote commander and then 

press the [CLEAR] button on the remote commander. The fol-
lowing screen appears on the on-screen display.

 

Emg. History Check

Laser Hours     CD    999h  59min
                DVD     0h   0min

Initialize setup data...

[Next]Next page [Prev]Prev page
[0]Return to Top Menu

2. After a while the screen returns to the fi rst screen of this mode.

 

Emg. History Check

Laser Hours     CD    999h  59min
                DVD     0h   0min

01. 01 05 04 04      00 92 46 00
    00 00 00 00      00 00 23 45

02. 02 02 01 01      00 A9 4B 00
    00 00 00 00      00 00 23 45

[Next]Next page [Prev]Prev page
[0]Return to Top Menu

To Return to the Remocon Diagnosis Menu:
Press the [0] button on the remote commander.