Sharp MX-FX11 (serv.man2) Service Manual ▷ View online
(2) Communication report sub code 1
The communication report sub code 1 (upper 2 digits) are always indicated as "00."
(3) Communication report sub code 2
Report code 2
Content of communication interruption
Send/Receive
00
When the conditions after 01 do not apply.
Send/Receive
01
Send length over
Send
02
EOL time up
Receive
03
Carrier detection time up
Receive
04
Time up of the communication start command from the machine side
Receive
05
Time up in phase C (8 min)
Send
06
Memory image decode error
Receive
07
Memory image decode error
Send
08
Time up between frames in phase C (Report code is 0 or 16.)
Send/Receive
09
Not used
—
10
Not used
—
11
Polarity reversion detection
Receive
12
Invalid command reception
Receive
13
Time up (1-minute timer/6-second time)
Receive
14
PUT error
Receive
15
In V.34 mode, time up is generated when shifting from Primary to Control.
Receive
16
In V.34 mode, time up is generated when shifting from Control to Primary.
Receive
17
Command receive time-up from MFP controller
Receive
18
Not used
—
19
Not used
—
20
Polarity reversion detection
Send
21
Invalid command reception
Send
22
Fallback retry number over
Send
23
Command retry number resend over
Send
24
Time up (15 timer)
Send
25
Time up (15 timer) in V.34 mode
Send
26
In V.34 mode, time up is generated when shifting from Primary to Control.
Send
27
In V.34 mode, time up is generated when shifting from Control to Primary.
Send
28
When sending the FSK signal. no response of send completion is sent back from the MODEM chip within a certain time.
(V.34. other than V.34)
Send
29
Not used
—
30
A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.)
—
31
DC current not detected (busy)
Send
32
Dial tone not detected (busy)
Send
33
Busy tone detection (busy)
Send
34
TO time up (Remote machine not responding)
Send
35
Ti time up (Remote machine not responding)
Send
36
In dialing, polarity reversion detection (Remote machine not responding)
Send
37
Calling is not made (busy)<Collision detected (including CNG detection)>
Send
38
Not used
—
60
In resend of document filed data, an error occurs in decoding or coding.
Resend
61
In resend of document filed data, setting to inhibit resolution conversion is made. (The resolution after resend is set to be
Enlarged.)
Resend
62
In resend of document filed data, rotation setting is made for data which cannot be rotated.
Resend
63
In resend of document filed data, data cannot be stored in HD after conversion of resolution for resend.
Resend
64
In resending data of document file, during conversion for resending. the number of IMS management pages exceeds the
upper limit (999). (IT occurs in OSA Scan to FTP also. resulting in memory over.)
Resend
OSAScanToFTP
70
E-mail header acquisition error
E-mail receive
71
Time out occurs during e-mail receive.
E-mail receive
72
Receive reject occurs during e-mail receive.
E-mail receive
73
Network communication cannot be made due to port disable.
Network send
74
An authentication of the POP server is failed when POP before SMTP is enabled.
Network send
75
In the setting of SSL communication. when SSL communication is tried but the server side does not support SSL.
Network send
76
There is no image in network communication (transfer).
Network send
80
There is no attached file in received e-mail.
E-mail receive
81
The attached file of received e-mail is not of TIFF type which is supported.
E-mail receive
82
The TIFF type of the attached
file
in received e-mail cannot be recognized.
ID error
E-mail receive
83
The TIFF type of the attached file in received e-mail cannot be recognized.
Endian error
E-mail receive
84
The
TIFF
type of the attached
file
in received e-mail cannot be recognized.
Version error
E-mail receive
85
The TIFF type of the attached file in received e-mail cannot be recognized.
Tag data error
E-mail receive
86
The TIFF type of the attached
file
in received e-mail cannot be recognized.
Tag parameter error
E-mail receive
87
The TIFF type of the attached file in received e-mail cannot be recognized.
Header size error
E-mail receive
MX-FX11 TROUBLE CODE 3 — 4
Report code 2
Content of communication interruption
Send/Receive
88
The TIFF type of the attached file in received e-mail cannot be recognized.
Data error
E-mail receive
90
E-mail receive
91
E-mail receive
92
E-mail receive
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
2. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.
buzzer sound.
)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
MX-FX11 TROUBLE CODE 3 — 5
Report code 2
Content of communication interruption
Send/Receive
88
The TIFF type of the attached file in received e-mail cannot be recognized.
Data error
E-mail receive
90
E-mail receive
91
E-mail receive
92
E-mail receive
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
2. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.
buzzer sound.
)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
MX-FX11 TROUBLE CODE 3 — 5
Report code 2
Content of communication interruption
Send/Receive
88
The TIFF type of the attached file in received e-mail cannot be recognized.
Data error
E-mail receive
90
E-mail receive
91
E-mail receive
92
E-mail receive
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
2. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.
buzzer sound.
)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
MX-FX11 TROUBLE CODE 3 — 5
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