MX-FX11 (serv.man2). Image Send Error Code List — Sharp Copying Equipment Service Manual (repair manual)

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MX-FX11 (serv.man2)
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Service Manual
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Device
Copying Equipment / Image Send Error Code List
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mx-fx11-sm2.pdf
Date

View Sharp MX-FX11 (serv.man2) Service Manual online

[3] TROUBLE CODE 
1. Image send communication report 
code 
A.  Outline and code system descriptions 
After completion of communication, the communication report 
table, the communication management table, and the protocol are 
described on the communication report column. 
The communication report code is composed as follows: 
Communication report: XX (XXXX) 
The upper 2 digits of the communication report code: 
Communication report code of 00 — 99 (Refer to communication 
report main code.) 
The lower 4 digits of the communication report code: 
Used by the serviceman. 
The upper 2 digits: Communication report sub code 1 (Refer to 
communication report sub code 1.) 
The lower 2 digits: Communication report sub code 2 (Refer to 
communication report sub code 2.) 
Important 
The communication report sub code 1 and sub code 2 are in hexa-
decimal notation. (The others are in decimal notation.) 
Important 
The communication report sub code 1 is not used in the these mod-
els. 
B.  Details 
(1)  Communication report main code 
Report 
code 
Final receive signal 
(Send side) 
Final receive signal (Receive side) 
Abnormal signal 
Abnormal signal 
NSF. DIS 
(SID). (SUB). NSS. DCS 
CFR 
(PWD). (SEP). NSC. DTC 
FTT 
EOP 
MCF 
EOM 
PIP. PIN 
MPS 
RTN. RTP 
PRI-Q 
No signal. DON 
DON 
PPR 
PPS-EOP 
PPS-EOM 
10 
PPS-MPS. PPS-NULL 
11 
RNR 
RR 
12 
CTR 
CTC 
13 
ERR 
EOR-Q 
14 
PPS-PRI-Q 
16 
Abnormal signal 
Abnormal signal 
17 
NSF. DIS 
SID. SUB. NSS. DCS 
18 
CFR 
PWD. SEP. NSC. DTC 
19 
FTT 
PPS-EOP 
20 
MCF 
PPS-EOM 
21 
PIP. PIN 
PPS-MPS. PPS-NULL 
22 
RTN. RTP 
PRI-Q 
23 
No signal. DON 
DON 
24 
PPR 
25 
RNR 
RR 
26 
CTR 
CTC 
27 
ERR 
EOR-Q 
28 
PPS-PRI-Q 
29 
V.8 Phase-1 
V.8 Phase-1 
30 
V.8 Phase-2 
V.8 Phase-2 
31 
V.8 Phase-3 
V.8 Phase-3 
Important 
For report codes 16 — 31, V.34 MODE COMMUNICATION. 
MX-FX11 TROUBLE CODE 3 — 1 
Report code 
(Communication 
result) 
Display in the column of 
result 
Content of communication interruption 
— 
31 
Refer to "previous table". 
Depends on the point of communication interruption. For 16 or later, V.34 mode communication. 
33 
BUSY 
The calling side cannot establish connection with the remote party. 
34 
CANCEL 
A communication interruption command is made during sending/receiving. The interruption key is pressed for 
interruption of input. <Send/Receive/Polling/Bulletin board> 
35 
NG35 XXXX 
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin board> 
36 
(No record paper) 
37 
(Record paper jam) 
38 
MEM. FULL 
Memory over during reception. <Receive/Polling> 
Print is not made during reception in acting reception inhibit. <Receive/Polling> 
39 
(Number of paper 
unmatched) 
40 
(Relay not received) 
41 
LENGTH OVER 
The send data length of one page exceeds the limit (2m) in sending. <Send/Bulletin board> 
42 
LENGTH OVER 
The receive data length of one page exceeds the limit. <Receive/Polling> 
43 
(Communication) (OK) 
Speaking before data transmission 
44 
ORIGINAL ERROR 
A document jam occurs in direct sending. <Send> 
45 
(Picture quality error) 
46 
NO RESPONSE 
The FAX signal from the remote party is not detected within Ti time. <Send/Polling> 
(When in recall, however, the recall setting in case of a communication error is valid.) 
47 
TX DECODE ERROR 
A decode error occurs in the FAX board. <Send/Bulletin board> 
48 
OK 
Normal end of communication 
OK REPLY RECEIVE 
OK in Internet FAX send with reception confirmation. 
49 
NO RX POLL 
The called side does not have polling function in polling reception. <Polling> 
The called side has no data to send. <Polling> 
50 
RX POLL FAIL 
In polling reception, DCN is received for DTC. <Polling> 
In polling sending, there is no send data. <Bulletin board> 
51 
PASS # NG 
In poling sending, the allow number is not matched. <Bulletin board> 
In polling sending, the system number is not matched. <Bulletin board> 
52 
(No confidential function in 
remote party) 
In confidential sending, the remote party does not have confidential function. <Send> 
(Including other company's machines) 
1)  The NSF signal has not "Confidential function" bit. 
2)  The NSF is not a Sharp machine. 
53 
(Confidential not received) 
1) 
In confidential sending, DCN is received for NSS. <Send> 
54 
(Confidential BOX NO NG)  1 
In confidential reception, a confidential box number which is not registered is specified. 
55 
(No relay function in 
remote party) 
In relay command sending, the remote machine has no relay function. <Send> 
(Including other company's machine) 
1)  The NSF signal has not "Confidential function" bit. 
2)  The NSF is not a Sharp machine. 
56 
NO REL RX 
1)  In relay command sending, DCN is received for NSS. <Send> 
2)  In relay command reception, a remote station number which is not registered is specified. <Receive> 
3)  In F code relay broadcasting, an F code relay command is received.<Receive> 
57 
(Relay ID unmatched) 
In relay command reception, the relay ID does not match. <Receive> 
58 
REJECTED 
In reception, data are sent from a remote machine of receive inhibit number. <Receive> 
(Not rejected in the bulletin board send or the F code bulletin board send.) 
59 
RX NO F-CODE POLL 
In F code polling (calling), the remote machine has no DIS bit 47 (polling function). <Polling> 
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling> 
60 
NO F-CODE POLL 
In F code polling (calling), DCN is received for SEP. <Polling> 
In bulletin board, there is no send data for SEP. <Bulletin board> 
61 
RX POLL # NG 
In bulletin board, the sub address (bulletin board number (SEP)) is not matched. <Bulletin board> 
62 
F POLL PASS # NG 
In bulleting board, the pass code (PWD) is not matched. <Bulletin board> 
63 
NO F FUNC 
In F code sending, the remote machine has no DIS bit 49 (sub address function). <Send> 
(Check that the remote machine conforms to F code.) 
64 
NO F-CODE 
In F code sending : <Send> 
1)  DCN is received for SUB. --- Check the box number. 
2)  DCN is received for SID. --- Check the box number and pass code. 
In F code receiving : <Receive> 
"F code relay broadcasting" or "F code confidential reception" is "Inhibited with soft SW." 
67 
F PASS # NG 
In F code receiving, the pass code (SID) is not matched. <Receive> 
68 
BOX NO. NG 
In F code reception, a box number which is not registered is specified. (SUB is not matched.) <Receive> 
69 
MEMORY OVER 
Memory over in quick online sending <Send> 
70 
(JOB MEMORY OVER) 
In PC-FAX reservation, the number of remote parties is exceeded. <Send> 
71 
NG71 XXXX *
 
In PC-FAX reservation, data sent from PC includes some errors. <Send> 
72 
(NG72 XXXX) 
 *
 
In department management setting on the machine side: 
•  In reservation from PC-FAX or PC-Internet FAX, a department number which is not registered on the 
machine side is specified. <Send> 
•  In reservation from PC-FAX or PC-Internet FAX, the department number is not specified. <Send> 
73 
NG73 XXXX 
 *
 
In reservation from PC-FAX or PC-Internet FAX, the use quantity limit is exceeded. <Send> 
74 
NG74 XXXX 
 *
 
When reserving specified filing in document filing in PC-FAX or PC-Internet FAX; 
•  The pass-code for the folder is set on the machine side and the pass-code from PC-XXX does not match 
with it. <Send> 
•  The pass-code for the folder is set on the machine side and no pass-code is specified by PC-XXX. <Send> 
MX-FX11 TROUBLE CODE 3 — 2 
Report code 
(Communication 
result) 
Display in the column of 
result 
Content of communication interruption 
75 
NG75 XXXX *
 
•  Reservation cannot be made due to machine busy. (Reservation of PC-FAX cannot be accepted.) 
•  When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side. 
76 
NG76 XXXX *
 
Reserved with receive confirmation request in PC-Internet FAX, but the Internet FAX sender is not registered 
on the machine side. <Send> 
77 
NG77 XXXX *
 
In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no filing function. 
78 
NG78 XXXX *
 
The filing function is inhibited on the machine side when filing specification is reserved by PC-FAX or PC-
Internet FAX. 
79 
NG79 XXXX *
 
An authentication error occurs when PC-FAX or PC-Internet FAX is reserved. 
80 
NG80 XXXX *
 
NIC connect failure (network abnormality) 
•  Check for disconnection of cables. 
•  A network trouble (CE-XX) occurs. 
•  The port is set to DISABLE. 
•  Authentication of the POP server is failed when POP before SMTP is enabled. 
•  When an error other than the communication result code 93 or 94 in D-SMTP send (including error 
response of 5XX) 
81 
NG REPORT 
In Internet FAX send, reply of receive confirmation of the remote machine is not normal. (Including PC-Internet 
FAX). 
•  Error of the disposition-modifier. 
•  The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or 
processed. 
82 
NO REPORT 
In Internet FAX send, time-out occurs in waiting for receive confirmation from the remote machine. (Including 
PC-Internet FAX). 
•  In a case where send confirmation wait time-out time is other than 0, when send confirmation reply from an 
Internet FAX destination is not received. 
•  Recalls of the set number of recalls are performed, but send confirmation reply from an intemet AFX 
destination is not received. 
83 
NG LIMIT 
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit of send data. 
84 
REJECTED 
In e-mail receive, a sender is registered in receive reject address/domain. <Receive> 
85 
NG85 XXXX *
 
In e-mail receive, an error occurs in communication with POP3 server. 
•  Header acquisition error. 
•  Time-out during mail receive 
86 
RECEIVED 
In e-mail receive, an unsupported attached file is received. 
Only the TIFF-F type is supported for attached files. 
•  The TIFF-F type of the attached file cannot be recognized. 
•  There is no attached file. 
87 
NG87 XXXX *
 
In e-mail receive, an attached file cannot be stored in memory. 
•  Memory over 
88 
NG88 XXXX *
 
In SMTP e-mail receive, an attached file cannot be stored in memory. 
•  Cannot be stored in memory. 
•  The number of items of acting receive data is the maximum, and an additional data cannot be stored. 
89 
NG89 XXXX *
 
In SMTP e-mail receive, an error occurs in communication with the mail server. 
•  Time-out occurs during e-mail receive. 
90 
NG90 XXXX *
 
After reservation by re-operation of document filing, conversion for image send cannot be made. 
91 
NG91 XXXX *
 *
 
Data cannot be written to the memory device when Scan To USB is executed. 
•  The memory device is disconnected during writing to the memory device. 
•  An error occurs due to a memory device trouble. 
92 
NG92 XXXX *
 *
 
The USB device memory overflows during writing data into the memory device when "Scan to USB" is 
executed. 
93 
NG93 XXXX *
 
When error in D-SMTP send (with recall) 
•  An error response of 4XX occurs during communication with the SMTP server. 
•  Time out occurs after establishment of connection with the SMTP server. 
94 
NG94 XXXX *
 
When busy in D-SMTP send 
Time out occurs during establishment of connection with the SMTP server. 
95 
NG95 XXXX *
 
When the path is too long in execution of Scan To USB. 
96 
NG96 XXXX *
 
When the normal process is not executed in the secure mail sending. 
98 
NG98 XXXX *
 
The copy inhibit pattern is detected when scanning a document. 
99 
NG99 XXXX *
 
A document which is inhibited to be copied such as a banknote is scanned. 
*1: For a job status result in "Display in the column of result," "NG A  XXXX" is displayed. "AA" is the code number. 
For a communication result, "Communication error 
A A (XXXX)" 
is displayed. 
*2: The error code of Scan To USB is specified only in the job log. 
• When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000." 
•  Errors in ( ) are not used. 
MX-FX11 TROUBLE CODE 3 — 3 
(2)  Communication report sub code 1 
The communication report sub code 1 (upper 2 digits) are always indicated as "00." 
(3)  Communication report sub code 2 
Report code 2 
Content of communication interruption 
Send/Receive 
00 
When the conditions after 01 do not apply. 
Send/Receive 
01 
Send length over 
Send 
02 
EOL time up 
Receive 
03 
Carrier detection time up 
Receive 
04 
Time up of the communication start command from the machine side 
Receive 
05 
Time up in phase C (8 min) 
Send 
06 
Memory image decode error 
Receive 
07 
Memory image decode error 
Send 
08 
Time up between frames in phase C (Report code is 0 or 16.) 
Send/Receive 
09 
Not used 
— 
10 
Not used 
— 
11 
Polarity reversion detection 
Receive 
12 
Invalid command reception 
Receive 
13 
Time up (1-minute timer/6-second time) 
Receive 
14 
PUT error 
Receive 
15 
In V.34 mode, time up is generated when shifting from Primary to Control. 
Receive 
16 
In V.34 mode, time up is generated when shifting from Control to Primary. 
Receive 
17 
Command receive time-up from MFP controller 
Receive 
18 
Not used 
— 
19 
Not used 
— 
20 
Polarity reversion detection 
Send 
21 
Invalid command reception 
Send 
22 
Fallback retry number over 
Send 
23 
Command retry number resend over 
Send 
24 
Time up (15 timer) 
Send 
25 
Time up (15 timer) in V.34 mode 
Send 
26 
In V.34 mode, time up is generated when shifting from Primary to Control. 
Send 
27 
In V.34 mode, time up is generated when shifting from Control to Primary. 
Send 
28 
When sending the FSK signal. no response of send completion is sent back from the MODEM chip within a certain time. 
(V.34. other than V.34) 
Send 
29 
Not used 
— 
30 
A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.) 
— 
31 
DC current not detected (busy) 
Send 
32 
Dial tone not detected (busy) 
Send 
33 
Busy tone detection (busy) 
Send 
34 
TO time up (Remote machine not responding) 
Send 
35 
Ti time up (Remote machine not responding) 
Send 
36 
In dialing, polarity reversion detection (Remote machine not responding) 
Send 
37 
Calling is not made (busy)<Collision detected (including CNG detection)> 
Send 
38 
Not used 
— 
60 
In resend of document filed data, an error occurs in decoding or coding. 
Resend 
61 
In resend of document filed data, setting to inhibit resolution conversion is made. (The resolution after resend is set to be 
Enlarged.) 
Resend 
62 
In resend of document filed data, rotation setting is made for data which cannot be rotated. 
Resend 
63 
In resend of document filed data, data cannot be stored in HD after conversion of resolution for resend. 
Resend 
64 
In resending data of document file, during conversion for resending. the number of IMS management pages exceeds the 
upper limit (999). (IT occurs in OSA Scan to FTP also. resulting in memory over.) 
Resend 
OSAScanToFTP 
70 
E-mail header acquisition error 
E-mail receive 
71 
Time out occurs during e-mail receive. 
E-mail receive 
72 
Receive reject occurs during e-mail receive. 
E-mail receive 
73 
Network communication cannot be made due to port disable. 
Network send 
74 
An authentication of the POP server is failed when POP before SMTP is enabled. 
Network send 
75 
In the setting of SSL communication. when SSL communication is tried but the server side does not support SSL. 
Network send 
76 
There is no image in network communication (transfer). 
Network send 
80 
There is no attached file in received e-mail. 
E-mail receive 
81 
The attached file of received e-mail is not of TIFF type which is supported. 
E-mail receive 
82 
The TIFF type of the attached 
file 
in received e-mail cannot be recognized. 
ID error 
E-mail receive 
83 
The TIFF type of the attached file in received e-mail cannot be recognized. 
Endian error 
E-mail receive 
84 
The 
TIFF 
type of the attached 
file 
in received e-mail cannot be recognized. 
Version error 
E-mail receive 
85 
The TIFF type of the attached file in received e-mail cannot be recognized. 
Tag data error 
E-mail receive 
86 
The TIFF type of the attached 
file 
in received e-mail cannot be recognized. 
Tag parameter error 
E-mail receive 
87 
The TIFF type of the attached file in received e-mail cannot be recognized. 
Header size error 
E-mail receive 
MX-FX11 TROUBLE CODE 3 — 4 
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