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SHARP
TROUBLE CODES
61
EE
Developer Adjustment Trouble
EC Auto DV adjustment trouble.
EL Auto DV adjustment trouble
(over toned).
EU Auto DV adjustment trouble
(under toned).
F1
Finisher / Punch Trouble
00 Finisher - PCU PWB communication error
01 Finisher jogger motor trouble
02 Finisher inlet transport motor trouble
03 Finisher paper exit roller lifting trouble
04 Finisher paddle trouble.
05 Finisher return belt motor trouble
06 Finisher paper exit motor trouble
08 Finisher stapler shift/moving motor trouble
10 Finisher staple operation motor trouble
11 Finisher grip motor trouble
12 Finisher transport motor trouble
13 Finisher paper exit guide plate open/close
01 Finisher jogger motor trouble
02 Finisher inlet transport motor trouble
03 Finisher paper exit roller lifting trouble
04 Finisher paddle trouble.
05 Finisher return belt motor trouble
06 Finisher paper exit motor trouble
08 Finisher stapler shift/moving motor trouble
10 Finisher staple operation motor trouble
11 Finisher grip motor trouble
12 Finisher transport motor trouble
13 Finisher paper exit guide plate open/close
motor trouble
14 Finisher paper exit sensor trouble /
Finisher rear edge flap motor trouble
15 Finisher paper exit tray lift operation trouble
16 Finisher Escape/Saddle transport switching
16 Finisher Escape/Saddle transport switching
flapper motor trouble
18 Finisher paper bundle hold motor section
trouble
19 Finisher jogger motor F trouble
20 Finisher jogger motor R trouble
21 Finisher fan motor trouble /
20 Finisher jogger motor R trouble
21 Finisher fan motor trouble /
Paper pass unit fan motor trouble
22 Finisher rear edge assist motor trouble
23 Finisher safety switch trouble.
28 Finisher flap motor trouble
29 Finisher fuse break detection trouble
30 Finisher - Saddle communication trouble
31 Finisher saddle motor trouble (FSFOM)
32 Communication error between the finisher
23 Finisher safety switch trouble.
28 Finisher flap motor trouble
29 Finisher fuse break detection trouble
30 Finisher - Saddle communication trouble
31 Finisher saddle motor trouble (FSFOM)
32 Communication error between the finisher
and punch unit
33 Punch unit shift operation trouble
34 Punch operation/motor trouble
35 Punch side registration detection motor
34 Punch operation/motor trouble
35 Punch side registration detection motor
trouble
37 Finisher data backup RAM error
38 Punch data backup RAM (flash) trouble
41 Saddle paper positioning operation trouble.
42 Saddle switching lever driving motor trouble
43 Saddle alignment operation trouble
44 Saddle gripper motor trouble
45 Saddle staple motor trouble
38 Punch data backup RAM (flash) trouble
41 Saddle paper positioning operation trouble.
42 Saddle switching lever driving motor trouble
43 Saddle alignment operation trouble
44 Saddle gripper motor trouble
45 Saddle staple motor trouble
F1
Finisher / Punch Trouble
46 Saddle pushing plate / paper folding motor
section trouble
47 Saddle paper transport motor trouble
48 Saddle bundle transport upper pressure
48 Saddle bundle transport upper pressure
release / reference escape motor trouble
49 Saddle bundle transport lower pressure
release motor trouble
50 Main unit - Finisher combination error
51 Finisher Master – Sub communication
51 Finisher Master – Sub communication
trouble
53 Unsupported main unit error (Finisher - Main
body)
54 Unsupported punch destination trouble
(Punch - Main body)
55 Finisher ROM trouble
78 Finisher stapleless staple motor trouble
83 Finisher guide sub motor trouble
89 Finisher shift motor trouble
78 Finisher stapleless staple motor trouble
83 Finisher guide sub motor trouble
89 Finisher shift motor trouble
F2
Process Section Trouble
22 Discharge lamp trouble (K)
23 Discharge lamp trouble (C)
24 Discharge lamp trouble (M)
25 Discharge lamp trouble (Y)
39 Process temperature sensor trouble
40 Toner density sensor trouble (K)
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
43 Toner density sensor trouble (Y)
45 Image density sensor trouble
49 LSU thermistor trouble
50 Drum phase sensor trouble (K)
51 Drum phase sensor trouble (Colour)
23 Discharge lamp trouble (C)
24 Discharge lamp trouble (M)
25 Discharge lamp trouble (Y)
39 Process temperature sensor trouble
40 Toner density sensor trouble (K)
41 Toner density sensor trouble (C)
42 Toner density sensor trouble (M)
43 Toner density sensor trouble (Y)
45 Image density sensor trouble
49 LSU thermistor trouble
50 Drum phase sensor trouble (K)
51 Drum phase sensor trouble (Colour)
[30/35/40ppm]
;
Drum phase sensor trouble (C)
[50/60ppm only]
52 Drum phase sensor trouble (M)
[50/60ppm only]
53 Drum phase sensor trouble (Y)
[50/60ppm only]
58 Temperature/humidity sensor trouble
64 Toner supply operation trouble (K)
65 Toner supply operation trouble (C)
66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y)
70 Improper toner cartridge detection (K)
71 Improper toner cartridge detection (C)
72 Improper toner cartridge detection (M)
64 Toner supply operation trouble (K)
65 Toner supply operation trouble (C)
66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y)
70 Improper toner cartridge detection (K)
71 Improper toner cartridge detection (C)
72 Improper toner cartridge detection (M)
TROUBLE CODES
SHARP
62
F2
Process Section Trouble
73 Improper toner cartridge detection (Y)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M)
77 Toner cartridge CRUM error (Y)
78 Image density registration sensor trouble
95 Toner cartridge replacement trouble (K)
96 Toner cartridge replacement trouble (C)
97 Toner cartridge replacement trouble (M)
98 Toner cartridge replacement trouble (Y)
74 Toner cartridge CRUM error (K)
75 Toner cartridge CRUM error (C)
76 Toner cartridge CRUM error (M)
77 Toner cartridge CRUM error (Y)
78 Image density registration sensor trouble
95 Toner cartridge replacement trouble (K)
96 Toner cartridge replacement trouble (C)
97 Toner cartridge replacement trouble (M)
98 Toner cartridge replacement trouble (Y)
F3
Paper Tray Lift Trouble
12 Paper feed tray 1 lift up trouble
22 Paper feed tray 2 lift up trouble
22 Paper feed tray 2 lift up trouble
F6
FAX Trouble
00 MFP-Fax communication trouble
01 Fax EEPROM read/write error
02 Fax PWB power supply trouble
04 Fax modem operation trouble
21 LIU & Fax soft switch error (combination)
30 Fax power controller error
97 Fax PWB – Main body compatibility trouble.
98 Improper Fax/Main body destination setting
01 Fax EEPROM read/write error
02 Fax PWB power supply trouble
04 Fax modem operation trouble
21 LIU & Fax soft switch error (combination)
30 Fax power controller error
97 Fax PWB – Main body compatibility trouble.
98 Improper Fax/Main body destination setting
H2
Thermistor Trouble (Fuser Section)
00 Thermistor open trouble (TH_UM)
01 Thermistor open trouble (TH_LM)
02 Non-contact thermistor (upper sub TH_US1
01 Thermistor open trouble (TH_LM)
02 Non-contact thermistor (upper sub TH_US1
detection) open trouble (TH_SUB2_2)
03 Non-contact thermistor upper main TH_UM
compensation open trouble (TH_UM_AD1)
05 Non-contact thermistor upper sub TH_US1
compensation thermistor open
(TH_SUB2_2_CS)
(TH_SUB2_2_CS)
06 Upper edge section thermistor open
(TH_US2)
H3
High Temperature Trouble (Fuser Section)
00 Fuser high temperature (TH_UM).
01 Fuser high temperature (TH_LM).
02 Sub thermistor fusing section high
01 Fuser high temperature (TH_LM).
02 Sub thermistor fusing section high
temperature (TH_US1).
H4
Low Temperature Trouble (Fuser Section)
00 Fuser low temperature trouble (TH_UM)
01 Fuser low temperature trouble (TH_LM)
01 Fuser low temperature trouble (TH_LM)
H4
Low Temperature Trouble (Fuser Section)
02 Sub thermistor fusing section low
temperature trouble (TH_US1)
30 Upper main thermistor differential input
abnormality (TH_UM)
32 Upper sub thermistor differential input
abnormality (TH_US1)
H5
Fusing Section Jam Trouble
01 5 continuous (POD1 not reach) jams
H7
Temperature Recovery Trouble (Fuser)
10 Upper fuser main low temperature recovery
error
11 Recovery error from low fuser temperature
(TH_US1)
[50/60ppm only]
12 Recovery error from low fuser temperature
(TH_US)
L1
Scanner Feed Trouble
00 Scanner feed trouble.
L3
Scanner Return Trouble
00 Scanner return trouble.
L4
Motor / Fan Trouble
02 Paper feed motor trouble
03 Fusing motor trouble
06 Transfer unit lift trouble
07 Transfer belt motor trouble
03 Fusing motor trouble
06 Transfer unit lift trouble
07 Transfer belt motor trouble
[50/60ppm only]
09 Registration motor lock trouble
11 Shift motor trouble
12 Secondary transfer separation trouble
16 Fuser pressure release trouble
17 Drum motor lock trouble (K)
18 Drum motor lock trouble (Colour)
11 Shift motor trouble
12 Secondary transfer separation trouble
16 Fuser pressure release trouble
17 Drum motor lock trouble (K)
18 Drum motor lock trouble (Colour)
[30/35/40ppm]
;
Drum motor lock trouble (C)
[50/60ppm]
19 Drum motor lock trouble (M)
[50/60ppm]
20 Drum motor lock trouble (Y)
[50/60ppm]
32 Power source cooling fan motor 1 trouble
35 Fuser cooling fan trouble
43 Paper delivery cooling fan R trouble
44 Power cooling fan 2 trouble
35 Fuser cooling fan trouble
43 Paper delivery cooling fan R trouble
44 Power cooling fan 2 trouble
[50/60ppm only]
50 Process fan motor 1 trouble
51 Process fan motor 2 trouble
71 Motor control IC trouble
75 Paper exit motor trouble
51 Process fan motor 2 trouble
71 Motor control IC trouble
75 Paper exit motor trouble
SHARP
TROUBLE CODES
63
L4
Motor / Fan Trouble
76 Reverse motor lock trouble
77 ADU motor upper lock trouble
78 ADU motor lower lock trouble
79 PS Transport motor lock trouble
77 ADU motor upper lock trouble
78 ADU motor lower lock trouble
79 PS Transport motor lock trouble
L6
LSU Polygon Motor Trouble
10 Polygon motor trouble (LSU)
L8
Power / Electrical Trouble
01 Full wave signal detection trouble
02 Full wave signal error
03 Abnormal input voltage error
02 Full wave signal error
03 Abnormal input voltage error
[50/60ppm
only]
20 MFP PWB & Mother board communication
trouble
PC
Personal Counter Trouble
-- Personal counter not installed
U1
Battery Trouble
01 Battery trouble.
U2
EEPROM / HDD / SSD / SRAM Trouble
00 MFP EEPROM read/write error
05 Account data error (HDD – MFP SRAM)
11 MFP EEPROM check sum error.
30 Serial number discrepancy (MFP - PCU)
40 SSD card – system data partition trouble
41 HDD system storage data area error
42 Machine adjustment data (system storage
05 Account data error (HDD – MFP SRAM)
11 MFP EEPROM check sum error.
30 Serial number discrepancy (MFP - PCU)
40 SSD card – system data partition trouble
41 HDD system storage data area error
42 Machine adjustment data (system storage
area) error
50 HDD user authentication data sum error
60 Watermark check error.
70 OCR dictionary check error
80 SCU EEPROM read/write error.
81 SCU EEPROM check sum error.
90 PCU EEPROM read/write error.
91 PCU EEPROM check sum error
60 Watermark check error.
70 OCR dictionary check error
80 SCU EEPROM read/write error.
81 SCU EEPROM check sum error.
90 PCU EEPROM read/write error.
91 PCU EEPROM check sum error
U5
SPF Trouble
00 Communication error between SPF & SCU
PWB
16 SPF feed unit fan trouble
20 SPF paper feed motor transport trouble
30 SPF tray lift up trouble
31 SPF tray lift down trouble
20 SPF paper feed motor transport trouble
30 SPF tray lift up trouble
31 SPF tray lift down trouble
U6
Desk / LCC Trouble
00 PCU PWB – Paper feed desk (tray3/tray4)
communication trouble
01 Desk paper feed tray 1 lift trouble
02 Desk paper feed tray 2 lift trouble
09 LCC lift motor trouble
10 Desk paper feed unit paper transport motor
02 Desk paper feed tray 2 lift trouble
09 LCC lift motor trouble
10 Desk paper feed unit paper transport motor
trouble
20 LCC PWB - PCU PWB communication error
21 LCC paper transport motor trouble
22 LCC 24V power abnormality
23 LCC tray descending trouble
50 Desk – Main unit combination trouble
51 LCC - Main unit mismatch trouble
52 LCC - Main unit combination trouble
54 LCC installation combination trouble
55 Desk installation combination trouble
21 LCC paper transport motor trouble
22 LCC 24V power abnormality
23 LCC tray descending trouble
50 Desk – Main unit combination trouble
51 LCC - Main unit mismatch trouble
52 LCC - Main unit combination trouble
54 LCC installation combination trouble
55 Desk installation combination trouble
U7
Vendor Mode Communication Trouble
50 Communication trouble between main unit
and vendor control
51 Vendor machine error
U9
Touch Panel Trouble
01 Touch panel trouble
UC
Scan ASIC Trouble
02 Scan ASIC IPD error
20 Scan ASIC DOCC error
20 Scan ASIC DOCC error
IMAGE SEND COMMUNICATION ERROR
SHARP
64
COMMUNICATION REPORT MAIN CODE
[EXCLUDING FAX, PC-FAX & I-FAX]:
The communication report code is composed of the following: Communication Report: XX (XXXX);
The Upper 2 digits of the Communication Report Code:-
Communication report code of 00 - 99
(Refer to communication report main code).
The Lower 4 digits of the Communication Report Code:-
Refer to communication report sub code 1.
The Upper 2 digits:-
Communication report sub code 1 (Refer to Communication report sub code 1).
The Lower 2 digits:-
Communication report sub code 2 (Refer to Communication report sub code 2).
Notes:
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
decimal notation.)
2. The communication report sub code 1 is not used in these models.
Report Code
(Result)
Result Displayed
Communication Interruption Content
80
NG80 XXXX *1
NIC connect failure (network abnormality)
Check for disconnection of cables.
A network trouble (CE-XX) occurs.
The port is set to DISABLE.
Authentication of the POP server is failed when POP before SMTP is
Check for disconnection of cables.
A network trouble (CE-XX) occurs.
The port is set to DISABLE.
Authentication of the POP server is failed when POP before SMTP is
enabled.
When an error other than the communication result code 93 or 94 in D-
SMTP send (including error response of 5XX)
83
NG LIMIT
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit
of send data.
of send data.
84
REJECTED
In e-mail receive, a sender is registered in receive reject address/domain.
<Receive>
<Receive>
85
NG85 XXXX *1
In e-mail receive, an error occurs in communication with POP3 server.
Header acquisition error.
Time-out during mail receive
Header acquisition error.
Time-out during mail receive
86
RECEIVED
In e-mail receive, an unsupported attached file is received. Only the TIFF-F
type is supported for attached files.
The TIFF-F type of the attached file cannot be recognized.
There is no attached file.
type is supported for attached files.
The TIFF-F type of the attached file cannot be recognized.
There is no attached file.
87
NG87 XXXX *1
In e-mail receive, an attached file cannot be stored in memory.
* Memory over
* Memory over
88
NG88 XXXX *1
In SMTP e-mail receive, an attached file cannot be stored in memory.
Cannot be stored in memory.
The number of items of acting receive data is the maximum, and an
Cannot be stored in memory.
The number of items of acting receive data is the maximum, and an
additional data cannot be stored.
89
NG89 XXXX *1
In SMTP e-mail receive, an error occurs in communication with the mail
server.
Time-out occurs during e-mail receive.
server.
Time-out occurs during e-mail receive.
90
NG90 XXXX *1
After reservation by re-operation of document filing, conversion for image
send cannot be made.
send cannot be made.
91
NG91 XXXX *1 *2
Data cannot be written to the memory device when Scan To USB is executed.
The memory device is disconnected during writing to the memory device.
An error occurs due to a memory device trouble.
The memory device is disconnected during writing to the memory device.
An error occurs due to a memory device trouble.
92
NG92 XXXX *1 *2
The USB device memory overflows during writing data into the memory
device when "Scan to USB" is executed.
device when "Scan to USB" is executed.
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