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3

Printer trouble?

The printer 
prints wrong 
data or 
incorrect 
characters.

Printing is 
too slow.

The interface cable might 
not be connected properly.

Check the interface cable 
connection.

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RAM disk is used in the 
computer.

The interface cable 
specifications may be 
incorrect.

Use the supplied interface cable. 
See the parallel interface 
specifications.

Reduce the RAM disk size or do not 
use the RAM disk.

The computer may have 
insufficient random-access 
memory (RAM).

Install more random-access memory 
(RAM) in your computer.

The resolution is set to 600 
dpi.

Set the resolution to 300 dpi.

There may be too many 
applications open.

Close all unnecessary applications 
before printing.

If using Windows 3.1x, Print 
manager may be disabled.

Double-click the Printers icon in 
Control Panel and check the Use 
Print Manager box.

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3

Printer trouble?

Half of the 
page is 
blank.

The page layout is too 
complex.

Simplify the page layout.

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10

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Resolution is set to 600 dpi.

There may be too many 
applications open.

The paper in the printer may 
be larger than the paper size 
specified in your application 
or printer driver.

Set resolution to 300 dpi.

Close all unnecessary applications 
before printing.

Interface cable 
specifications may be 
incorrect.

Use the supplied interface cable.

The CPU specifications may 
be incorrect.

Check that the CPU of your 
computer is 486DX 66 MHz or 
better.

The computer may have 
insufficient random-access 
memory (RAM).

Install more random-access memory 
(RAM) in your computer.

Load the correct paper into the 
printer.

Page orientation setting may 
be incorrect.

Change the page orientation with the 
printer driver.

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3

Printer trouble?

When printing starts, the status monitor screen will appear on the computer display. The status
monitor displays the printer state and information on the current print job.
The status monitor displays the following types of messages,Normal, Warning and Fault. If an
error message appears, check the message description below and perform the listed task.

“Copier” in the column “See page:” indicates  the description is in the copier
operation manual.

Normal Messages
The following messages indicate the current state of the printer. Since the operation is normal,
you need not take any measures.

Message 

Ready 

Printing in progress 

Copying in progress 

The printer is idle and ready for the next print job.

A printing job is in progress.

A copying job is in progress.

TD cartridge is near empty. 
Reorder a new cartridge and 
replace soon. 

Running out of toner. While printing can 
continue, the print quality will be affected. 
Reorder a new TD cartridge and replace it. 

Drum cartridge is near end of 
life. Reorder a new cartridge and 
replace soon. 

The drum cartridge is nearly spent. While 
printing can continue, the print quality will be 
affected. Reorder a new cartridge and replace 
it soon. 

Copier*

1

Copier*

1

*1: See the section on OPTION AND SUPPLY PART NUMBERS AND STORAGE.

TD cartridge is empty. Replace 
empty TD cartridge with a new 
cartridge.  

The TD cartridge is empty. Printing cannot 
continue until you replace the empty TD 
cartridge with a new cartridge. 

Drum cartridge is at end of life. 
Replace empty drum cartridge 
with a new cartridge. 

Front/ Side Cover open.
Close Covers. 

The drum cartridge is spent. Printing cannot 
continue until you replace the spent drum 
cartridge with a new cartridge. 

One of the covers on the printer is open. 
Printing cannot continue until you close the 
cover. 

Copier*

3

Copier*

2

–

Insert TD cartridge into the 
machine

The TD cartridge is not in the printer. Insert a 
TD cartridge into the printer. 

Copier*

4

3

Printer trouble?

Service Error  
Switch Main Power OFF on the 
product. Wait approximately 5 
seconds. Switch Main Power 
ON. If the Service Error 
continues, Contact your 
authorized SHARP Service 
Center. 

The product has detected a fatal error 
condition and cannot continue. Make a note 
of any specific error conditions or codes. 
Then turn the product’s main power switch to 
OFF. Wait for five seconds. Then turn the 
product’s main power switch to ON. If the 
product error condition persists, please 
contact your authorized SHARP Service 
Center. 

Paper Jam 

A piece of paper has misfed within the printer. 
Printing cannot continue until the misfed 
paper is removed. 

The bypass tray is out of paper or the paper 
did not feed correctly. Printing cannot continue 
until you load the paper or clear the misfeed in 
the bypass tray.(Multi-sheet Bypass Machines 
only) 

The paper tray is out of paper or the paper did 
not feed correctly. Printing cannot continue 
until you load the paper or clear the misfeed in 
the paper tray. 

Copier*

6

Copier*

5

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Product Communication Error
The computer has lost 
communications with the 
product. Cancel the current 
operation, turn the product off 
then back on, retry the 
operation.   

The computer has lost communications with 
the product. Cancel the current operation. 
Then turn the product’s main power switch to 
OFF. Check the cable connections carefully. 
Wait five seconds, Then turn the product’s 
main power switch to ON. Try the print job 
again. If the product communications error 
condition persists, please refer to the 
Operation manual. 

9

Copier*

7

Check Paper Tray : Out of Paper 
or Misfeed 

Check Bypass Tray :  Out of 
Paper or Misfeed 

*2: See the section on TD CARTRIDGE REPLACEMENT.
*3: See the section on DRUM CARTRIDGE REPLACEMENT.
*4: See the section on INSTALLING THE TD CARTRIDGE.
*5: See the section on MISFEED REMOVAL.
*6: See the section on LOADING COPY PAPER.
*7: See the section on BYPASS FEED.