Sharp UP-3515 (serv.man9) FAQ ▷ View online
You can then add the name and address, and it will show on the Room or GLU
receipt
receipt
The following macro could be used
NAME AND ADDRESS
OK
31. Name & Address Delete
Q. Can I delete the name and address list that I have used to print name and
addresses on Bill's receipt for rooms and glu's
A. Yes. The only way to do this is to go into service - setting - file then delete
the Address book file and recreate it. (This does not affect the name and
the Address book file and recreate it. (This does not affect the name and
addresses used for customer accounts),
32. Total or Detail Print on Room Bill
Q. Is it possible to show the room item details to be total only on the room bill.
A. Yes. PGM 2 – Setting – optional – Room Trans.Data – Total or detail
33. Exchange Rates
Q. Where do I set my Exchange Rate?
Q. Where do I set my Exchange Rate?
A. PGM1 – Setting – Foreign Currency
Detailed
Total
34. GC Receipt after NBAL/FINAL
Q. After NBAL or Final the GCRECEIPT does not work, It works ok after a normal
transaction.
Q. After NBAL or Final the GCRECEIPT does not work, It works ok after a normal
transaction.
A. Service line 986B was set to a 1 change this to be 986B=4 or 5 or 6
35. Clerk Sign On by Mag Card
Q. Can I use a mag card reader to sign on by clerk.
Q. Can I use a mag card reader to sign on by clerk.
A. Yes, a mag card reader can be fitted and used as an Auto key card , Clerk
sign on card, or Customer card
sign on card, or Customer card
36. Clerk Auto Sign Off
Q. Is it possible to have Clerk Auto Sign-Off?
Q. Is it possible to have Clerk Auto Sign-Off?
A. Yes, you can set a timeout (in secs) in PGM > Terminal > AUTO SIGN OFF
37. Cumulated Display
1 line for Items in display
Q. Can the item QTY be consolidated in the RCPT window?
1 line for Items in display
Q. Can the item QTY be consolidated in the RCPT window?
A. Yes, this can be set in PGM2 > OPTIONAL > DISPLAY SELECT > YES or NO
38. Transaction Recall
Q. I want to use the TRANS RECALL feature however when I view the
transactions my terminal only stores the last transaction.
transactions my terminal only stores the last transaction.
A. This was because the File setting for Trans Recall was set to 50/50
The second number entry refers to the number of lines of print that can be
stored and must have a minimum of 1000 before correct storage. Please select
to approx 1000 or more
stored and must have a minimum of 1000 before correct storage. Please select
to approx 1000 or more
39. Auto Key Problem (Only ROM 1.00)
Q. The Auto keys for the REPORTS do not seem to work correctly they do not go
past the Mode screen.
Q. The Auto keys for the REPORTS do not seem to work correctly they do not go
past the Mode screen.
A. Unfortunately there is an issue with ROM V1.00 please upgrade your ROM
version to V1.01.
version to V1.01.
40. BACKUP using Serial Cable
Q. Is it possible to perform a BACKUP RECEIVE and BACKUP SEND on the
UP3500, without using the SD card?
Q. Is it possible to perform a BACKUP RECEIVE and BACKUP SEND on the
UP3500, without using the SD card?
A. Yes, you can use the APLD serial cable on CH1 the complete data transfer
takes about 15 minutes.
41. Inline Error when performing Diagnostics
Q. Diagnostics are not available while in Inline mode, is there an easy way
around this?
Q. Diagnostics are not available while in Inline mode, is there an easy way
around this?
A.
1) Change SRV 902 A to 0
2) Perform Program Reset (Important so the service lines are recognized)
3) Perform diagnostics
2) Perform Program Reset (Important so the service lines are recognized)
3) Perform diagnostics
4) Change SRV 902 A back to 1
5) Perform Program Reset
6) Perform INLINE DOWNLOAD in PGM mode
5) Perform Program Reset
6) Perform INLINE DOWNLOAD in PGM mode
42. Promo details on Bill
Q. Can we produce a Bill before finalisation showing the promo details
A. Yes,
43. Promotions in Sales Report
Q. What is the “REPORT SETTING” referring to in PGM 2/Promotion Table/Basic
Preset referring to?
Q. What is the “REPORT SETTING” referring to in PGM 2/Promotion Table/Basic
Preset referring to?
A. This is a new feature to the UP3500 (not on UP800) which will allow the
promotions to appear in a separate sales report.
promotions to appear in a separate sales report.
44. Promotion Timing (V1.01)
Q. If I have started a Table transaction within the promotion time setting and
sell items with promo applied, then close the Table after the promotion time
ends, will the promotions apply?
Q. If I have started a Table transaction within the promotion time setting and
sell items with promo applied, then close the Table after the promotion time
ends, will the promotions apply?
A. No, if the Table is Nbal or Final at the next time of continued Table use, the
promo timing will be checked, if the promo timing has ended the Table will have
no promotions applied.
promo timing will be checked, if the promo timing has ended the Table will have
no promotions applied.
45. Promotion Timing (V1.01)
Q. Does the above also apply if a promo has started and the transaction has
gone into overlap.
A. Yes, if the transaction is recalled from overlap and the promo has since ended
no promo will be applied.
no promo will be applied.
46. Key Top Text
Q. What is the maximum number of lines of text on a key top?
Q. What is the maximum number of lines of text on a key top?
A. 4 x 10 Function key = 2 lines
A. 4 x 10 (2x2 PLU) = 6 lines
A. 4 x 10 Single PLU key = 2
A. 3 x 10 Function key = 3 lines
A. 3 x 10 (2x2 PLU) = 4 lines
A. 4 x 10 Single PLU key = 2
A. 3 x 10 Function key = 3 lines
A. 3 x 10 (2x2 PLU) = 4 lines
A. 3 x 10 Single PLU key = 3
47. Receipt Window Size
Q. Is it possible to have a different size receipt windows on individual screens
A. No, this is only a global setting the size applies to all screens with a receipt
window.
window.
48. Item Area
Q. What does the “ITEM AREA” refer to under the SRV\Settings\Free Key
Layout\Configuration?
Q. What does the “ITEM AREA” refer to under the SRV\Settings\Free Key
Layout\Configuration?
A. This is referring to the number of key lines (or area) that are taken up by the
Menu’s. The menu’s appear in the area on the screen from left to right the keys
will only take space of the number of lines set at screen configuration. They will
Menu’s. The menu’s appear in the area on the screen from left to right the keys
will only take space of the number of lines set at screen configuration. They will
not use the most left column and if set to zero they will take up the maximum
area available.
area available.
49. Authority Control
Q. Can we have authority control over the function menus
Q. Can we have authority control over the function menus
A. NO, but you can use Auto Menu’s to achieve the same thing.
50. Remove Service Charge
Q. Is it possible to remove a Service Charge once applied to the transaction.
Q. Is it possible to remove a Service Charge once applied to the transaction.
A. Yes, there is a Without Service key which will remove the added Service
Charge.
51 Recall Transaction.
Q. My RECALL feature does not bring the transactions on the screen
A. Please check 1. Media key is set for close transactions
2. File Others\Close Trans is set, to a correct value example 1000/2000.
2. File Others\Close Trans is set, to a correct value example 1000/2000.
52. Close Transaction 2 File
Q. What is the Close Trans “2” file used for
Q. What is the Close Trans “2” file used for
A. This feature is used by dealers in other European Countries, where they have
a different rounding of payment to the UK. It is not required for the UK.
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