DOWNLOAD Sharp BD-HP90S (serv.man9) Service Manual ↓ Size: 5.82 MB | Pages: 65 in PDF or view online for FREE

The current version of this unit software and the 
version of the update file on the USB memory device 
are displayed. To update this player software with 
update file, select “Yes”, and press 

ENTER.

Software update file is detected in the USB memory device.
Start update?

Current Ver. :
Update Ver. :

xxxxxxxxxx
yyyyyyyyyy

Yes

No

If the USB memory device is not properly installed or 
the correct update file cannot be found on the USB 
memory device, an error message is displayed.
Check the file on the USB memory device, and then 
reinsert the USB memory device correctly.

Software update file is not detected in the USB memory device.
Confirm that you have transferred the file 
to the USB memory device and retry software update.
Confirm that you have inserted the USB memory device
into the correct device.

OK

There is more than one software file 
in the USB memory device.
Confirm that only the software update file is 
in the USB memory device.

OK

2

3

Press 

ENTER to start updating.

The screen becomes dark for a while until the update 
screen can be displayed. Please wait for the update 
screen to appear. Do not unplug the AC cord.

The picture will temporarily go dark until 
the software update display appears.
Wait several minutes and do not unplug the AC cord.

OK

Now updating

Do not unplug AC cord.

Update Version

*

30%

yyyyyyyyyy

When the software is successfully updated, a 
screen is displayed indicating that the update 
process is completed.

If the update has failed, check the file in the USB 
device and try Software Update again.

Remove the USB memory device.

Press 

B to turn off the player. 

Delete unneeded software update data using a PC 
after the software update process is completed.

•

•

•

PCM

Decodes Primary, Secondary 
and Effect audio streams 
together into PCM audio.

HDMI OUT

PCM

PCM

PCM

PCM

PCM

PCM 

7.1ch

PCM 

7.1ch

OPTICAL

PCM 2ch

PCM 2ch

PCM 2ch

PCM 2ch

PCM

PCM 2ch

PCM 2ch

Bitstream 
(Mix)

Decodes Primary, Secondary 
and Effect audio streams 
together into PCM audio, then 
re-encodes the PCM audio 
into DTS bitstream.

HDMI OUT/ 

OPTICAL

DTS

DTS

DTS

DTS

DTS

DTS 

5.1ch

DTS 

5.1ch

Bitstream

Outputs only the Primary 
audio soundtrack (main 
soundtrack of the movie) so 
that your audio equipment 
can decode the audio 
bitstream. You will not hear 
Secondary and Effect audio.

HDMI OUT

PCM

Dolby 

Digital

Dolby 

Digital 

Plus

Dolby 

TrueHD

DTS

DTS-HD 

HR

DTS-HD 

MA

OPTICAL

PCM 2ch

Dolby 

Digital

Dolby 

Digital

Dolby 

Digital

DTS

DTS-ES 

5.1ch

DTS-ES 

5.1ch

Blu-ray discs may include three audio streams.

Primary Audio: The audio soundtrack of the main feature
Secondary Audio: Additional soundtrack such as director 
or actor’s commentary.
Interactive Audio: Interactive sounds will be heard when 
selected.
Interactive Audio is different on each Blu-ray Disc.

•
•

•

Digital audio cannot be copied from the OPTICAL DIGITAL 
AUDIO OUT terminal.

•

The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.

The Player power cannot be turned 
on.

Make sure that the AC adapter cord is connected to the DC IN terminal on the 
rear of the player, the AC cord is connected to the AC adapter and the AC cord is 
plugged into an AC outlet. (Page 

25)

Reset the player. (Page 

55)

•

•

The Player power is turned off.

Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the 
power will be automatically turned off after 10 continuous minutes of inactivity (no 
playback). (Page 

43)

•

The remote control does not work.

Use the remote control within its operating range. (Page 

24)

Replace the batteries. (Page 

24)

Reset the remote control.

Press and hold 

1 (the number button) first and then B on the remote control 

together for more than 5 seconds.

•
•
•

−

Cannot operate the Player.

Are you operating the Player within the specified operating temperature range? 
(Page 

57) 

•

The Player cannot play a disc.

Take out the disc and clean it. (Page 

14)

Make sure that the disc is loaded properly (label-side up). (Page 

29)

Make sure that region code on the disc matches that of this Player. (Page 

10)

Allow any condensation in or near the Player to dry. (Page 

14)

Check that the disc is recorded in the compatible TV system (PAL or NTSC).
The Player cannot play back video which was not recorded normally. (Page 

10)

Proper playback may be impossible due to the state of the disc recording, a 
scratched, warped or dirty disc, the state of the pick-up, or compatibility issues 
between this Player and the disc being used. (Pages 

10, 14)

When the recorded time of a disc is unusually short, playback may not be possible.
BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played 
back. (Page 

10)

•
•
•
•
•
•
•

•
•

The disc is automatically ejected 
after loading a disc.

Make sure that the disc is loaded properly (label-side up). (Page 

29)

Take out the disc and clean it. (Page 

14)

Make sure that the disc is playable. (Page 

10)

•
•
•

Video stops.

Has the Player been subjected to shock or impact? Are you using it in an unstable 
location? The Player will stop if it senses shock or vibration.

•

The Player makes a snapping sound 
when starting playback or loading 
a disc.

The player may sometimes make a snapping sound when starting playback if it has 
not been operated in a while. These sounds are not malfunctions of the player but 
are normal operating conditions.

•

Appendix

(Continued on the next page)

No picture.

Make sure that the cables are connected correctly. (Page 

20)

Make sure that the connected TV or the AV receiver is set to the correct input. 
(Page 

20)

Take out the disc and clean it. (Page 

14)

Make sure that region code on the disc matches that of this Player. (Page 

10)

There is no picture from the HDMI output.

Are the settings performed correctly? Please check the settings. (Page 

42)

•
•

•
•
•

−

Screen freezes and operation 
buttons do not work.

Turn off the power and turn on the power again.
If the power is not turned off, perform a reset. (Page 

55)

Is the disc damaged or dirty? Check the condition of the disc. (Page 

14)

•
•
•

Widescreen video appears vertically 
stretched, or black bands appear at 
the top and bottom of the screen.

Is “TV Aspect Ratio” set to match the connected TV? (Page 

42)

If you are using a widescreen TV, is the “TV Aspect Ratio” set to “Wide”? (Page 

42)

•
•

Square noise (mosaic) appears on 
the screen.

Blocks in images may be visible in scenes with rapid movement due to the 
characteristics of digital image compression technology.

•

Audio is not output, or images are 
not played back properly.

The audio may not be output or the images may not be played back properly for 
some discs in which copyright-protected contents are recorded.

•

3D images cannot be output to a TV.

Is an HDMI cable used?
Are a 3D compatible TV and 3D glasses used?
Is a proper connection made between the HDMI OUT terminal of the player and the 
HDMI input terminal of the 3D compatible TV?
Is the 3D setting on this player correct? (Pages 

27, 44)

Is the 3D setting on the TV correct?
Is a 3D compatible BD disc being played back?

•
•
•

•
•
•

Noise appears on the screen.

When you watch TV broadcasts with the power of this player turned on, noise may 
appear on the TV screen.  In such cases, turn off the power to this player or keep 
this player away from the TV.

•

No sound, or sound is distorted.

If the volume of the TV or amplifier is set to minimum, turn the volume up.
There is no sound during still mode, slow motion playback, fast forward and fast 
reverse. (Page 

36)

Check that the audio cable is connected correctly. (Page 

21)

Check that the cable plugs are clean.
Take out the disc and clean it. (Page 

14)

Audio may not be output depending on the audio recording status, such as when 
audio other than an audio signal or non-standard audio is recorded for the audio 
content of the disc. (Page 

10)

•
•

•
•
•
•

Audio is not output, or images are 
not played back properly.

The audio may not be output or the images may not be played back properly for 
some discs in which copyright-protected contents are recorded.

•

Cannot connect to the Internet.

Is the LAN cable connected properly?
Is the wrong cable such as a modular cable used? Connect a LAN cable to the 
ETHERNET terminal. (Page 

22)

Is the power for the connected equipment, such as a broadband router or modem 
turned on?
Is the broadband router and/or modem properly connected?
Is the proper value(s) set in the network setting? Check “Communication Setup”. 
(Pages 

45–47)

Is the power for the connected equipment, such as a wireless router or access point 
turned on?
Is the wireless router or access point properly connected?
Are there any obstacles, such as physical structures (brick and concrete walls, etc.) 
and electronics (microwave, etc.) between the wireless router/access point and the 
player? As this may cause interference with the wireless signal, make sure to keep 
obstacles away.
Is the proper value(s) set in the network setting? Check “Communication Setup”. 
(Pages 

45–47)

•
•

•

•
•

•

•
•

•

Cannot download BD-LIVE contents.

Make sure that this player is connected to the Internet.
Is the USB memory device properly connected? Check that the USB memory 
device is connected to the USB terminal of this Player.
Check if the BD disc supports BD-LIVE.
Check the setting for “BD Internet Access”. (Page 

44)

•
•

•
•

The TV operates incorrectly.

Some TVs with wireless remote control capability may operate incorrectly when 
using the remote control of this Player. Use such TVs away from this Player.

•

The Player heats up during use.

When using this Player, the console cabinet may heat up depending on the usage 
environment. This is not a malfunction.

•

B (On/Standby) indicator will 
remain lit.

When the AC cord is removed from the outlet, the B (On/Standby) indicator will 
remain lit for a short period. This is normal and is not a malfunction.

•

When a reset is performed while the power is on, the Player will turn off. Turn the power on again. At this point, it may take 
a few moments for the system processing to finish before the Player is ready for use. During the system processing, the BD/
DVD/CD mode indicator on the Player will blink. Once the system processing has finished, the indicator will finish blinking and 
then light up normally. You can operate the Player when the BD/DVD/CD mode indicator is lit.
Since all settings including the language setting stored in memory are also reset when a reset has been performed, they must 
be set again.
When the problem persists even after performing a reset, unplug the AC cord and plug it in again. If this does not solve the 
problem, contact the nearest service centre approved by SHARP.

•

•

•

POWER 

B

B (On/Standby) indicator

If this Player receives strong interference from a source such as excessive static electricity, 
strong external noise, malfunction of power supply, or voltage caused by lightning during 
use or a wrong operation is sent to the Player, errors like the Player not accepting an 
operation may occur. 

Press and hold B on the Player until the B (On/Standby) indicator disappears.

•