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INF-23
SECTION 1 SERVICE INFORMATION
6. Troubleshooting
6. 1. Shutdown system
This projector provides the shutdown function to set into the standby mode immediately for product safety when the projector
has the fan operation error or lamp lightning error.
has the fan operation error or lamp lightning error.
LED indication status
Shutdown detection
Probable cause
OSD warning
Not lighting or flashing
Power supply block
Fuse : Rated 8A
Fuse : Rated 8A
Blown out of fuse(with another reason)
Disconnecting the connectors
Power board failure
Ballast board failure
Disconnecting the connectors
Power board failure
Ballast board failure
–
Thermal fuse
a Over 113ºC
Blown out of thermal fuse (with another reason)
Check usage environment
Disconnecting the thermal fuse
Check usage environment
Disconnecting the thermal fuse
–
Sub-microprocessor communication error
Sub-microprocessor failure
Disconnection the communication lines
Disconnection the communication lines
–
ON(G)/STANDBY(R) LED
blinks
(0.25 seconds cycle)
blinks
(0.25 seconds cycle)
FPGA initializing error or communication
error
error
Failure on signal processing part
–
Main software activation error
Main microprocessor writing error
–
LAMP LED lights
Lamp runtime
a More than 5000 hours
(Shutdown in 10 minutes)
Lamp runtime is over
“REPLACE LAMP IN ** MIN-
UTES, POWER WILL TURN OFF
AND GO INTO STANDBY MODE
AUTOMATICALLY.”
AND GO INTO STANDBY MODE
AUTOMATICALLY.”
LAMP LED blinks
(0.5 seconds cycle)
(0.5 seconds cycle)
Lamp igniting error/Lamp goes off
Lamp cover not installed
Disconnecting the connectors
Lamp error/burning
Ballast block error
Disconnecting the connectors
Lamp error/burning
Ballast block error
–
TEMP LED lights
Temperature exceeds a threshold (*1)
Temperature error
–
Sum of the fan voltage level and filter
clogged level (*2)
clogged level (*2)
Filter clogged
–
TEMP LED blinks
(2 seconds cycle)
(2 seconds cycle)
No fan sense signal
Each fan sense signal level
a The signal is less than 50% of target
level for more than 5 seconds
Each fan sense signal level
a The signal is less than 50% of target
level for more than 5 seconds
Disconnecting the connectors
Fan rotation error/ abnormal
Fan rotation error/ abnormal
Fan control circuit on the main bard has error.
–
Power supply error
Disconnecting the connectors
Board error
Board error
–
*1 It depends on the lamp mode , fan mode or installed environment.
*2 It depends on the various levels of the filter clogged and fan voltage.
*2 It depends on the various levels of the filter clogged and fan voltage.
The count down number 10 to 1
will be indicated in **.
will be indicated in **.
INF-24
SECTION 1 SERVICE INFORMATION
6. 2. Lamp log data acquisition method
6. 2. 1. Equipment to be used
1. Computer : Use it for getting the lamp log data.
2. Communication cable : D-sub 9pin (male/female RS-232C straight)
2. Communication cable : D-sub 9pin (male/female RS-232C straight)
3. Service Software : "ServiceVZ570" Service software is downloaded from the projector service homepage.
6. 2. 2. Connection preparations
1. Connect the serial terminals on the projector and the
PC by using a communication cable.
6. 2. 3. Acquisition of log data
1. Set the projector to "Normal-Standby" mode (ON(G)/
STANDBY(R) indicator is blinking in red).
2. Start up the software "ServiceVZ570.exe" with a PC.
3. Select language and click the [OK] button.
4. 1) Choose the available serial port number on your PC.
2) Choose a model number.
3) Click the [Data] button.
3. Select language and click the [OK] button.
4. 1) Choose the available serial port number on your PC.
2) Choose a model number.
3) Click the [Data] button.
5. 1) Click the [Log Display] button. The log display window will appear.
2) Click [Lamp Log receive] button. The log data will appear on the window.
2) Click [Lamp Log receive] button. The log data will appear on the window.
Communication cable (straight)
D-Sub 9p (Male)
D-Sub 9p (Female)
Projector Connection terminals
Computer
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INF-25
SECTION 1 SERVICE INFORMATION
6. 3. Displaying the lamp log data
This function is to display the readable log data on the window with the service tool from the log data acquired from the Multi
Monitoring and Control software or the error log data attached with e-mail sent from the Early Warning software.
Monitoring and Control software or the error log data attached with e-mail sent from the Early Warning software.
6. 3. 1. Equipment to data
1. Computer : Use it for displaying the lamp log data.
2. Service Software : "ServiceVZ570" Service software is downloaded from the projector service homepage.
3. Log data : The log data getting from the Multi Monitoring and Control software or Early Warning software.
2. Service Software : "ServiceVZ570" Service software is downloaded from the projector service homepage.
3. Log data : The log data getting from the Multi Monitoring and Control software or Early Warning software.
6. 2. 3. Displaying the log data
1. Start up the software "ServiceVZ570.exe" with a PC.
2. Select language and click the [OK] button.
3. 1) Choose the available serial port number on your PC.
2) Choose a model number.
3) Click the [Data] button.
2. Select language and click the [OK] button.
3. 1) Choose the available serial port number on your PC.
2) Choose a model number.
3) Click the [Data] button.
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4. 1) Click the [Log Display] button. The log display window will appear.
2) Click the [File Read] button. The log data will appear on the window.
2) Click the [File Read] button. The log data will appear on the window.
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Example window when displaying the sys-
tem log getting from the Multi Monitoring
and Control software.
tem log getting from the Multi Monitoring
and Control software.
INF-26
SECTION 1 SERVICE INFORMATION
6. 4. Lamp log table
6. 4. 1. Log data format
The lamp log data consists of 4 byte as below.
TIME HOURS (upper 8 bit) TIME HOURS (lower 8 bit)
TIME MINUTES (8 bit)
EVENT CODE (8 bit)
4 byte
- Data length : 4 byte fixed
- Maximum events : 1,984 event
- Time stamp : Lamp usage hours converted in Normal mode.
- Maximum events : 1,984 event
- Time stamp : Lamp usage hours converted in Normal mode.
6. 4. 2. Description of the log data
EVENT
DESCRIPTION
CODE(hex)
Lamp On
LAMP1 ON (Floor)(Lamp Power:Eco)
1
Lamp Off
LAMP OFF
11
LAMP IGNITION FAIL (UP LIMIT)
15
LAMP IGNITION FAIL (TEMP)
18
LAMP FAIL (UP.LMIT)
1c
LAMP FAIL (GOES OFF) (TEMP)
1f
LAMP FAIL (GOES OFF)(LOW.LMIT)
20
Lamp power
change
change
LAMP POWER CHANGE NORMAL
23
LAMP POWER CHANGE ECO
24
LAMP RESET
27
Warning
INTAKE TEMP WARNINIG
28
EXHAUST TEMP WARNINIG
2a
FILTER WARNING
2c
Error
INTAKE TEMP ERR
2d
EXHASUT TEMP ERR
2f
FILTER ERR
30
Lamp On (extra)
LAMP1 ON (Floor)(Lamp Power:Normal)
31
LAMP1 ON (Ceiling)(Lamp Power:Eco)
45
LAMP1 ON(Ceiling)(Lamp Power:Normal)
55
Lamp Off (extra)
LAMP IGN ERR ETC
a0
LAMP FAIL ETC
a1
- Lamp on in 5-10
min.
- Lamp off before
5 min.
40 VOLT
c0
42 VOLT
c1
:
:
166 VOLT
ff
Lamp log table
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