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121

438

RCV

B

Refusal ID (Junk Fax ID) received 
in Phase B.

Transmitter ID is registered as a Junk 
Fax. JUNK is printed as the Information 
Code on the Comm. Journal.

456

RCV

B

Received relay transfer request or 
confidential document to distribute 
to an end receiving station or all 
confidential mailboxes are used.

459

RCV

C

Failed training in Phase C.

Line quality is poor. (Training signal is 
distorted due to line noise)
SC PCB or MJR PCB are defective.

490

RCV

C

Sum of error lines exceeded the 
limit (Function Parameter No. 70) of 
64 lines.

Line quality is poor.
SC PCB or MJR PCB are defective.

494

RCV

C

Interval between two EOLs was 
more than 10 sec. when receiver 
received message data.

Transmitter is defective.
Line quality is poor. (EOL is damaged 
due to line noise)
SC PCB or MJR PCB are defective.

495

XMT 
RCV

C

During reception, CD turned OFF 
or continued ON for long time. 
During communication, lost loop - 
current.

Line is disconnected.
Transmitter is defective.
SC PCB or MJR PCB are defective.

496

XMT

C

CS of modem is not able to turn 
ON.

SC PCB is defective.

501

XMT/

RCV(V.34)

B

Remote unit does not have 
compatible Modem.

502

XMT/

RCV(V.34)

B, C, D During reception, CD turned OFF 

or continued ON for long time. 
During communication, lost loop - 
current.

Line is disconnected.
Transmitter is defective.
SC PCB or MJR PCB are defective.

503

XMT/

RCV(V.34)

B, C, D CS of modem is not able to turn ON 

during training.

SC PCB is defective.
Line is disconnected.

504

XMT/V.34

(Polling)

B

Polling is rejected from the remote 
station.

No polling original is set.

505

XMT/V.34

(Polling)

B

Polling XMT is rejected.

No polling original is set.

540

XMT ECM

B

No response after transmitting 3rd 
CTC or DCN received.

Incompatible interface.

541

XMT ECM

D

No response after transmitting 3rd 
EOR or received DCN.

Line is faulty.
MJR PCB abnormal.

542

XMT ECM

D

No response to the 3rd RR 
transmitted or received DCN.

Remote unit is abnormal.

543

XMT ECM

D

T5 timer (60 sec.) elapsed without 
MCF.

Remote unit is abnormal.

544

XMT ECM

D

Stopped Transmission after EOR 
Transmission.

Line is faulty.
MJR PCB abnormal.

550

RCV ECM

C

Timer between frames in phase C 
has elapsed.

Defective remote station.

554

RCV ECM

D

Transmitted ERR after receiving 
EOR.

Line is faulty.

555

RCV ECM

D

Transmitted PIN after receiving 
EOR.

Line is faulty and Operator Call 
requested by RX side.

122

570

RCV

B

Password or machine code did not 
match during remote diagnostic 
communication.

571

XMT

B

Remote unit did not have the 
remote diagnostic function.

580

XMT

B

Sub-address transmission to a unit 
that has their DIS bit 49 (NSF bit 
155) OFF.

Sub-address transmission to a unit that 
has no Sub-address function.

581

XMT

B

Sub-address Password 
transmission to a unit that has their 
DIS bit 50 (NSF bit 156) OFF.

Sub-address transmission to a unit that 
has no Sub-address function.

601

XMT

ADF Door was opened during ADF  
transmission.

623

XMT

A

No original was in the ADF. (Built-in 
dialer engaged)

Operator removed the original from the 
ADF after dialing was completed.
Original was not set properly in the 
ADF.

630

XMT or 

RCV

(Polling)

B

Redial count over.

No dial tone detected. Sensor dial tone 
is not detected. (destination dependent) 
Busy tone is detected. (destination 
dependent) T1 timer (35±5 sec.) 
elapsed without a signal from the 
receiver.

631

XMT

A

"STOP" button was pressed during 
Auto Dialing.

634

XMT

B

Redial count over with no response 
or busy tone was not detected.

U.S.A. and Canadian models 
will redial only once if a busy 
tone is not detected.

Telephone line cable is disconnected.
Wrong number is dialed.
SC or MJR PCB is abnormal.

638

XMT

LAN

Power turned off with applicable 
data in memory or during 
communication.

Power cord unplugged. Power failure 
occurred.

711

RCV

LAN

Incorrect LDAP settings.

LDAP Server Name, LDAP Login 
Name, LDAP Password and/or LDAP 
Search Base are incorrect.

712

XMT

LAN

Unknown email address replied 
from the Mail Server.

Mail Server received an incorrect email 
address. (Dependent on Server's Mail 
application)

714

XMT 
RCV

LAN

LAN Interface error.
Cannot logon to the LAN.

The 10Base-T/100Base-TX cable is not 
connected.
An unexpected LAN problem occurred.
Check the LANC/LANB PCB connector.

715

XMT

LAN

TCP/IP connection timed out.

Incorrect IP Address is set.
Verify the IP Address, Default Router IP 
Address, SMTP Server IP Address.

716

XMT

LAN

Cannot logon to the LAN.

Incorrect SMTP Server IP Address is 
set.
No email application is activated on the 
Mail Server.

717

XMT

LAN

Incomplete SMTP Protocol 
transmission.

Mail Server’s hard disk may be full.
Mail Server is defective.

123

718

XMT

LAN

Page Memory Overflow occurred 
while receiving printing data. The 
paper size selected within your 
application to print  is larger than 
the paper size loaded in the 
cassette(s).

Check the document size and 
resolution.
Ask originator to re-send in a supported 
size and resolution.

719

RCV

LAN

Received data via LAN is in a 
format that is not supported.

Ask the originator to re-send with a 
supported file attachment:

* In a TIFF-F format.
* Image data conforming to A4/Letter 

size.

720

POP

LAN

Unable to connect with the POP 
Server.

Incorrect POP Server address is set.
POP Server is down.

721

POP

LAN

Unable to login to the POP Server. Incorrect User Name or Password is 

set.

722

RCV

LAN

Failed to obtain the Network 
Parameters (such as: IP Address, 
Subnet Mask,  Default Gateway IP 
Address, etc.) from the DHCP 
server.

LAN Cable is disconnected.
DHCP is not available.
(Contact the Network Administrator.)

725

XMT 
POP

LAN

DNS Server connection timed out.

Incorrect DNS Server address is set.
DNS Server is down.

726

XMT 
POP

LAN

Received an error response from 
the DNS Server.

Incorrect POP Server address is set.
Incorrect SMTP Server address is set.

729

XMT

LAN

Failed to authenticate (SMTP 
AUTHENTICATION) when 
connecting with the SMTP server.

SMTP AUTHENTICATION, User Name 
and/or Password are incorrect.
(Contact the Network Administrator.)

730

RCV

LAN

Unable to program the Internet 
parameters or the autodialer with 
Email from a PC.

Verify that the Fax Parameter #158 is 
set to 2: Valid.

731

RCV

LAN

Dialer full while Relayed 
Transmission Request was 
received.

Dial buffer for manual number dialing 
(70 stations) are being used.

800

Relay 

Comm.

The machine was requested to 
relay a document but has no Relay 
Hub capability.

815

Conf. RCV

Mailbox is full.

816

Conf. 

Polled

"The received Polling Password did 
not match. The machine does not 
have Confidential Comm. 
capability."

825

Conf. RCV

Conf. 

Polled

Parameter settings of the initial 
sending station are not properly 
set.

870

MEM XMT 

Multi-Copy

Memory overflow occurred while 
storing documents into memory.

880

-

-

File Access Error.

884

-

-

File Access Error.

124

The 16-digit Diagnostic Code (*1) is provided for the service technician to analyze how the communication 
was performed. The code is recorded on the Journal.

*2: Remote Station Identification
The ID Priority is selctable by Fax Service Mode 1 No.006 (See section 5.1.2.).

-: Not used/defined

0

-

Brother

1

Casio

Konica

2

Canon

KyoseraMita

3

Sanyo

-

4

Sharp

-

5

Tamura

-

6

Toshiba

-

7

NEC

-

8

Oki

-

9

Hitachi

-

A

Xerox

-

B

Fujitsu

-

C

Matsushita

-

D

Mitsubishi

-

E

Murata

-

F

Ricoh

-

   ***************** -JOURNAL- ************************* DATE MMM-dd-yyyy ***** TIME 15:00 ***** P.01

  NO.  COMM. PAGES    FILE  DURATION  X/R   IDENTIFICATION        DATE    TIME        DIAGNOSTIC

  001   OK   001/001  149   00:00:52  XMT     215                 MMM-dd  20:04     C8444B0577000000
  002   --   001/001  151   00:00:02  XMT   TEST                  MMM-dd  20:07      01 STN(S) LAN
  003   --   003/003  153   00:00:20  XMT   fax@nwfax1            MMM-dd  20:09      01 STN(S) LAN
  004   OK   003      154   00:00:21  RCV   fax@nwfax1.rdmg.mgcs  MMM-dd  20:10                LAN
  005   OK   001      155   00:00:19  RCV   215                   MMM-dd  20:11     C0542B0577000000
  006   634  000/003  156   00:00:00  XMT      216                MMM-dd  20:14     0000000000000000
  007   408 *003            00:02:14  XMT      217                MMM-dd  21:17     0040440A30080000

  050    OK  001/001  160   00:00:16  XMT   TEL XMT               MMM-dd  20:19     C8444B0577000000

                                           <<  CONTINUE  >>

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  ***** UF-xxxx ********************** -HEAD OFFICE    - ***** -            201 555 1212- *********

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