Sony XBR-65HX925 Service Manual ▷ View online
XBR-65HX925 15
SECTION 2 - SOFTWARE REQUIREMENTS
OVERVIEW
There are 2 reasons for updating the software on the TVs.
● Software updates for customers
These updates are for enhancements or improvements that
have been made to the software after the TV was released.
● Software update for servicers
These updates are specifically for servicers to use during a
service call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions
of today have advanced to the point where they are not simply a
television anymore. They are evolving into devices that are designed
to integrate with numerous other devices found in the home. Some
examples are: Portable audio and video devices, still cameras, home
computer networks and accessing the internet to name a few.
Communications with these varying devices requires that the
Communications with these varying devices requires that the
television be compatible with varying communications protocols.
Although standards are detailed for each of these protocols, the real
world dictates that occasional errors may occur that could prevent
devices from operating or communicating properly.
Keeping the software in the television up-to-date is a procedure that
Keeping the software in the television up-to-date is a procedure that
is normally handled by the owner of the television. Most customers
who own computers and other digital devices are familiar with and are
accustomed to updating the software in their products. If a customer
contacts the Sony Customer Support Center and it is deemed to
be correctable with a software update, the issue is handled at the
customer level.
Software updates can be performed by:
Software updates can be performed by:
● Customer Manual Downloads: Software updates can
be performed by the customer using a USB device. The
instructions for downloading the software file vary from
chassis to chassis and sometimes from model to model.
XBR-65HX925 16
SECTION 2 - SOFTWARE REQUIREMENTS
● Network Downloads: Internet software updates are
becoming more prevalent as more and more models
incorporate home network capabilities. This method is the
most practical since the television will check for the latest
version of software. The models using the this chassis
provide the customer with a choice of turning the automatic
software update feature on or off. If set to on, the television
will lookup software information while the unit is in standby.
If a newer version is available, it will be downloaded and
installed without any input from the customer.
● Built-in Tuner: OTA or cable sources having the proper
station that is transmitting software update data packets.
Although the ability to transmit software update is possible in
this way, it is the least common and is reserved for particular
situations where a critical update is “forced”, thereby
updating the unit without any input from the customer.
SOFTWARE UPDATES FOR SERVICERS
The models in this manual utilize a “generic” type Main Board. In
the past, many different Main Boards needed to be stocked due to
differences in software requirements. The software loaded on the
board was specific to the model and its features along with the type
of LCD panel installed during production.
Replacement Main Boards are now stocked with basic software.
Replacement Main Boards are now stocked with basic software.
Once the replacement board is installed in the unit, the most current
software needs to be installed using a USB thumb drive containing
the necessary software downloaded.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing LCD panels and Main Boards. Information
about the LCD panel is stored on the TCON circuits. This information
is automatically loaded onto the Main Board when the TV is powered
up. With the correct software version the Main Board and/or the
TCON or LCD panel can be replaced more efficiently. The latest
software update must be installed after replacing the Main Board.
In addition to software installation, service adjustment information
In addition to software installation, service adjustment information
may need to be modified or verified to complete the service of the
TV. Service adjustment information is covered in
“Section 7 - Service
Adjustments” on page 48
.
XBR-65HX925 17
SECTION 2 - SOFTWARE REQUIREMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer.
Warranty repairs in which the issue can be resolved by a software
update
are not reimbursable. Most issues involving software
updates are handled by the customer service center and should not
be directed to an authorized service center. It is the responsibility
of the servicer to prevent service calls for issues that involve
software updates. Exceptions to this are certain cases whereby the
customer is unable or unwilling to perform the task. In this situation,
the servicer will be notified and receive the proper authorization for
reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any
TV requiring a legitimate service is running the latest software
version and to install it if necessary.
version and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on
the TV is to access the Contact Sony screen by using the customer
menu.
FIGURE 2-1. EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE
SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in
the operation of a specific function. Below is a list of some of the
symptoms that may be corrected with a software update:
● Fluctuations in picture brightness
● Intermittent picture freezing or noise
● Problems with certain inputs (especially HDMI)
● Intermittent or distorted audio
● Erratic remote control operation
● Unit turns on and off by itself
● Loss of color
● Internet connectivity
● Certain features not working correctly
(photo or video file viewing)
XBR-65HX925 18
OVERVIEW
The primary circuits in the AZ2-F chassis used in this model series consist of a Main Board (designated as the BATV Board) and Power Supply
Board (G11 Board & G12 Board). The remaining circuits are the 3D IR Emitter (HEM2 Board), the Wireless LAN Card, the Switch Unit, the
IR Board (HLT2 Board), a Camera Module, and the LCD Panel Assembly which contains the TCON Board and the LED Drive Board (LD Board).
NOTE: For connector part number information, refer to
NOTE: For connector part number information, refer to
“Connectors” on page 45
. For Wire Dressing information, refer to
“Wire Dressing” on
page 47
.
SWITCH
UNIT
CAMERA MODULE
HEM2
HLT2
TCON
LD
G12
G11
BATV
WIRELESS
LAN CARD
The LD Board is included with the LCD Panel and is not
available as a replacement part.
available as a replacement part.
FIGURE 3-1. BOARD LAYOUT
SECTION 3 - CHASSIS OVERVIEW
Click on the first or last page to see other XBR-65HX925 service manuals if exist.