Sony KV-XF21M83 Service Manual ▷ View online
– 17 –
KV
-XF21M83/XF21M93
-XF21M83/XF21M93
RM-952
23
Additional Information
ONE-PUSH AUTOMATIC PROGRAMING
Additional Information
Self-diagnosis
function
function
Your TV is equipped with a self-diagnosis function. If there is a
problem with your TV, the u indicator flashes red. The number of
times the u indicator flashes indicates the possible causes.
problem with your TV, the u indicator flashes red. The number of
times the u indicator flashes indicates the possible causes.
1
Check that the u indicator flashes red a number of times between 3-second
intervals.
intervals.
2
Count the number of times the u indicator flashes.
3
Press U (main power) to turn off your TV.
4
Inform your nearest Sony service center about the number of times the
u
u
indicator flashes.
Be sure to note the model name and serial number located on the rear of
your TV.
your TV.
Front of TV
u
indicator
Additional Information
– 18 –
KV
-XF21M83/XF21M93
-XF21M83/XF21M93
RM-952
24
Additional Information
Troubleshooting Shortcuts
For better viewing, please check the following connections.
• Snowy
• Distorted
• Noisy/
picture
picture
distorted
sound
sound
Wall antenna
terminal
terminal
UHF
VHF
Booster
VCR
Check the antenna direction.
Incorrect antenna direction may cause:
Check the antenna
type.
type.
Wrong type of antenna
may cause:
may cause:
• No picture
• Snowy picture
Check connection
on the wall
antenna terminal.
on the wall
antenna terminal.
Loose connection may
cause:
cause:
• Snowy picture
• Distorted sound
Check if you need
booster to increase
signal level.
booster to increase
signal level.
Too strong signal level
may cause:
may cause:
• Distorted picture
• Noisy sound
Antenna connection
25
Additional Information
P166 SECTEXT 166 FR1 MAR 03:59:09
Fom Singapore
To PARIS
To OSAKA
To ROMA
To SYDNEY
Day Dep/Arr Flight Alrcraft
1.6 220/0588 SQ28 747
2 2130/1225 PA115 L15
3 2115/1330 SQ26 747
2 2130/1225 PA115 L15
3 2115/1330 SQ26 747
2.7 2130/0745 SQ24 747
4 2300/0915 AZ487 747
4 2300/0915 AZ487 747
2.5 1000/1715 SQ6 747
4.6 0930/2015 CX522 L10
4.6 0930/2015 CX522 L10
1 2210/0610 SQ21A 747
2 2100/0835 SQ21A 747
2 2100/0835 SQ21A 747
Connection
to TV
Check connection
on the VCR and on
the TV.
on the VCR and on
the TV.
Loose connection may
cause:
cause:
• Snowy picture
• Distorted sound
• No picture
For more information, please see
“Troubleshooting” on page 26, 27, 28
and 29. Or consult your dealer for
guidance.
“Troubleshooting” on page 26, 27, 28
and 29. Or consult your dealer for
guidance.
* not used for these models.
AC Connection
Check connection on
the AC socket.
the AC socket.
Loose connection may cause:
• no power
• no picture with no sound
• Double image
•
Missing
picture
Teletext
characters
characters
*
– 19 –
KV
-XF21M83/XF21M93
-XF21M83/XF21M93
RM-952
26
Additional Information
Snowy picture
Noisy sound
Distorted picture
Noisy sound
Good picture
Noisy sound
No picture
No sound
Troubleshooting
If you find any problem while viewing your TV, please check the following guide. If
any problem persists, contact your Sony dealer .
any problem persists, contact your Sony dealer .
Possible cause
Symptom
Solutions
• Check the antenna cable and connection
on the TV, VCR and on the wall. (page 4)
• Press SELECT until “MANUAL
PROGRAM” appears on the screen then
preset the channel again. (page 10)
preset the channel again. (page 10)
• Check the antenna type (VHF/UHF).
Contact a Sony dealer for advice.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Turn off or disconnect the booster if it is
in use.
• If the sound of all the channels are
noisy, check the TV system (TV SYS)
setting (page 10), then press AUTO
PROGR to preset the channels again
(page 9).
setting (page 10), then press AUTO
PROGR to preset the channels again
(page 9).
• If the sound of some channels are noisy,
select the channel, then select the
appropriate TV system (TV SYS).
(page 10)
appropriate TV system (TV SYS).
(page 10)
• Check the power cord, antenna and the
VCR connections.
• Press u (power).
• Press U (main power) on the TV to turn
off the TV for about five seconds, then
turn it on again.
turn it on again.
• Connection is loose or the
cable is damaged.
• Channel presetting is
inappropriate or
incomplete.
incomplete.
• The antenna type is
inappropriate.
• The antenna direction is
inappropriate.
• Signal transmission is low.
• Broadcast signals are too
strong.
• The TV system setting or
channel presetting is
inappropriate or
incomplete.
inappropriate or
incomplete.
• The power cord, antenna
or VCR is not connected.
• The TV is not turned on.
27
Additional Information
Possible cause
Symptom
Solutions
continued
Good picture
No sound
Dotted lines or stripes
Double images or
“ghosts”
No color
Abnormal color patches
TV cannot receive stereo
broadcast signal
• Press ¸ + to increase the volume level.
• Press ¤ to cancel the muting.
• Press A/B
H until a better sound is
heard.
(KV-XF21M93 only)
(KV-XF21M93 only)
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
• Use the fine tuning (FINE) function.
(page 11)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level. (page 16)
the color level. (page 16)
• Press SELECT until “COL SYS ” appears
on the screen, then check the color
system setting (usually set this to
“AUTO”). (page 11).
system setting (usually set this to
“AUTO”). (page 11).
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other
electrical equipment away from the TV.
Do not move the TV while the TV is
turned on. Press U (main power) on
the TV to turn off the TV for about five
minutes, then turn it on again.
Do not move the TV while the TV is
turned on. Press U (main power) on
the TV to turn off the TV for about five
minutes, then turn it on again.
• Press A/B
H until “AUTO” appears
on the screen
(KV-XF21M93 only)
(KV-XF21M93 only)
• The volume level is too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local interference
from cars, neon signs, hair
dryers, power generators,
etc.
dryers, power generators,
etc.
• Broadcast signals are
reflected by nearby
mountains or buildings.
mountains or buildings.
• The antenna direction is
inapproprite.
• Use of a booster is
inappropriate.
• The color level setting is
too low.
• The color system setting is
inappropriate.
• The antenna direction is
inapproriate.
• The magnetic disturbance
from external speakers or
other equipment, or the
direction of the earth’s
magnetic field may affect
the TV.
other equipment, or the
direction of the earth’s
magnetic field may affect
the TV.
• The stereo reception
setting is inappropriate.
– 20 –
KV
-XF21M83/XF21M93
-XF21M83/XF21M93
RM-952
28
Additional Information
Stereo broadcast sound
switches on and off or is
distorted.
or
The sound switches
between monaural and
stereo frequently.
(KV-XF21M93 only)
Picture slant
Lines moving across the
TV screen.
Troubleshooting (continued)
Possible cause
Symptom
Solutions
• Check the antenna cable and connection
on the TV, VCR and on the wall. (page 4)
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Press A/B
until a better sound is
heard.
• Press SELECT until “PIC ROTATION”
appears on the screen, then press + or –
to align the picture to the TV screen.
(page 12)
to align the picture to the TV screen.
(page 12)
• Use the fine tuning (FINE) function.
(page 11)
• Connection is loose or the
cable is damaged.
• The antenna direction is
inappropriate.
• Broadcast signal has a
transmission problem.
• The terrestrial magnetism
affects your TV set.
• There is interference from
external sources, e.g.,
heavy machineries, nearby
broadcast station.
heavy machineries, nearby
broadcast station.
29
Additional Information
The
u
indicator on your
TV flashes red a number
of times between
3-second intervals.
TV cabinet creaks.
A “boom” sound is heard
when the TV is turned on.
Possible cause
Symptom
Solutions
• Contact your nearest Sony service
center. (page 23)
—
—
• Your TV may need service.
• Changes in room
temperature sometimes
make the TV cabinet
expand or contract,
making a noise. This does
not indicate a malfunction.
make the TV cabinet
expand or contract,
making a noise. This does
not indicate a malfunction.
• The TV’s demagnetizing
function is working. This
does not indicate a
malfunction.
does not indicate a
malfunction.
Click on the first or last page to see other KV-XF21M83 service manuals if exist.