Sony KV-XA21M80 Service Manual ▷ View online
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17
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KV
-XA21M80
-XA21M80
RM-952
Additional Information
22
Snowy picture
Noisy sound
Distorted picture
Noisy sound
Good picture
Noisy sound
No picture
No sound
Troubleshooting
If you find any problem while viewing your TV, please check the following guide.
If any problem persists, contact your Sony dealer.
If any problem persists, contact your Sony dealer.
Possible cause
Symptom
Solutions
• Connection is loose or
the cable is damaged.
• Channel presetting is
inappropriate or
incomplete.
incomplete.
• The antenna type is
inappropriate.
• The antenna direction
is inappropriate.
• Signal transmission is
low.
• Broadcast signals are
too strong.
• The TV system setting
or channel presetting
is inappropriate or
incomplete.
is inappropriate or
incomplete.
• The selected sound is
inappropriate.
• The power cord,
antenna or VCR is not
connected.
connected.
• The TV is not turned
on.
4
10
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9
10
19
4
13
12
• Check the antenna cable and connection
on the TV, VCR and on the wall.
• Press SELECT until “MANUAL
PROGRAM” appears on the screen, then
preset the channel again.
preset the channel again.
• Check the antenna type (VHF/UHF).
Contact a Sony dealer for advice.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Try using a booster.
• Turn off or disconnect the booster if it is in
use.
• If the sound of all the channels are noisy,
check the TV system (TV SYS) setting,
then press AUTO PROGR to preset the
channels again.
then press AUTO PROGR to preset the
channels again.
• If the sound of some channels are noisy,
select the channel, then select the
appropriate TV system (TV SYS).
appropriate TV system (TV SYS).
• If the sound of some channel are noisy,
select the channel, then press A/B to select
the main sound (KV-XA21M93 only).
the main sound (KV-XA21M93 only).
• Check the power cord, antenna and the
VCR connections.
• Press ?/1 (power).
• Press ! (main power) on the TV to turn
off the TV for about five seconds, then
turn it on again.
turn it on again.
Page
Additional Information
23
Good picture
No sound
Dotted lines or
stripes
stripes
Double images or
“ghosts”
“ghosts”
No color
Abnormal color
patches
patches
TV cannot receive
stereo broadcast
signal
(KV-XA21M93 only)
stereo broadcast
signal
(KV-XA21M93 only)
• Press 2 + to increase the volume level.
• Press % to cancel the muting.
• Press A/B until a better sound is heard
(KV-XA21M93 only).
• Do not use a hair dryer or other
equipment near the TV.
• Adjust the antenna direction for
minimum interference. Contact a Sony
dealer for advice.
dealer for advice.
• Use a highly directional antenna.
• Use the fine tuning (FINE) function.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Turn off or disconnect the booster if it is
in use.
• Press SELECT until “COLOR” appears
on the screen, then press + or – to adjust
the color level.
the color level.
• Press SELECT until “COLOR SYS ”
appears on the screen, then check the
color system setting (usually set this to
“AUTO”).
color system setting (usually set this to
“AUTO”).
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Keep external speakers or other electrical
equipment away from the TV. Do not
move the TV while the TV is turned on.
Press ! (main power) on the TV to turn
off the TV for about 15 minutes, then turn
it on again.
move the TV while the TV is turned on.
Press ! (main power) on the TV to turn
off the TV for about 15 minutes, then turn
it on again.
• Press A/B until “AUTO” appears
on the screen.
Possible cause
Symptom
Solutions
• The volume level is
too low.
• The sound is muted.
• Broadcast signal has a
transmission problem.
• There is local
interference from cars,
neon signs, hair
dryers, power
generators, etc.
neon signs, hair
dryers, power
generators, etc.
• Broadcast signals are
reflected by nearby
mountains or
buildings.
mountains or
buildings.
• The antenna direction
is inappropriate.
• Use of a booster is
inappropriate.
• The color level setting
is too low.
• The color system
setting is
inappropriate.
inappropriate.
• The antenna direction
is inappropriate.
• The magnetic
disturbance from
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
• The stereo reception
setting is
inappropriate.
inappropriate.
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19
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11
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Page
continued
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KV
-XA21M80
-XA21M80
RM-952
Additional Information
25
Overview of controls
TV front panel
2
L(MONO)
R
PROGR
SELECT
AUTO
PROGR
!
2
L(MONO)
R
PROGR
SELECT
AUTO
PROGR
Page
Function
Button
1
Preset channels automatically.
5
Select the desired item.
11
Select program number.
12
Turn off completely or turn on
12
the TV.
Adjust volume.
Adjust volume.
12
Standby indicator.
12
Select TV or video input.
13
Wake Up indicator.
14
Stereo/bilingual indicator.
19
Headphone jack.
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AUTO PROGR
SELECT
PROGR +/–
!
SELECT
PROGR +/–
!
2
+/–
t
(KV-XA21M93 only)
i
continued
Additional Information
24
4
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19
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13
11
21
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Possible cause
Symptom
Solutions
• Connection is loose or
the cable is damaged.
• The antenna direction
is inappropriate.
• Broadcast signal has a
transmission problem.
• The magnetic
disturbance from
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
external speakers or
other equipment, or
the direction of the
earth’s magnetic field
may affect the TV.
• There is interference
from external sources,
e.g., heavy
machineries, nearby
broadcast station.
e.g., heavy
machineries, nearby
broadcast station.
• Your TV may need
service.
• Changes in room
temperature
sometimes make the
TV cabinet expand or
contract, making a
noise. This does not
indicate a malfunction.
sometimes make the
TV cabinet expand or
contract, making a
noise. This does not
indicate a malfunction.
• The TV’s demagnetizing
function is working.
This does not indicate a
malfunction.
This does not indicate a
malfunction.
Page
• Check the antenna cable and connection
on the TV, VCR and on the wall.
• Adjust the antenna direction. Contact a
Sony dealer for advice.
• Press A/B until a better sound is heard.
• Keep external speakers or other electrical
equipment away from the TV.
•Press SELECT until “PIC ROTATION”
appears on the screen, then press + or –
to adjust the picture until it is optimal.
to adjust the picture until it is optimal.
•Use the fine tuning (FINE) function.
•Contact your nearest Sony service center.
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Troubleshooting (continued)
Stereo broadcast
sound switches on
and off or is
distorted.
or
The sound switches
between monaural
and stereo
frequently.
(KV-XA21M93 only)
Picture slant
Lines moving across
the TV screen.
The 1 indicator on
your TV flashes red
a number of times
between 3-second
intervals.
TV cabinet creaks.
A “boom” sound is
heard when the TV
is turned on.
Good morning
!
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KV
-XA21M80
-XA21M80
RM-952
Additional Information
26
Remote Control
The names/symbols of
buttons on the remote are
indicated in different colors to
represent the available
functions.
buttons on the remote are
indicated in different colors to
represent the available
functions.
Label color
White
Green
Button function
For general TV
operations
operations
For Teletext
operations
operations
Page
Button
Function
TV
1
2
3
4
6
7
8
9
0
5
JUMP
SOUND
MODE
FAVORITE
PROGR
-
2
?/
1
Overview of controls (continued)
SELECT
+/–
PROGR +/–
0 – 9, -
2
+/–
PROGR +/–
0 – 9, -
2
+/–
t
a
%
JUMP
Timer operations
PIC MODE
SOUND MODE
FAVORITE
Stereo/bilingual operations
(Not for this model)
A/B
SOUND MODE
FAVORITE
Stereo/bilingual operations
(Not for this model)
A/B
Teletext operations
(Not for this model)
x
(red, green,
yellow, blue)
Select the desired item.
Adjust value.
Select program number.
Input numbers.
Adjust volume.
Turn off temporarily or turn on
the TV.
Select TV or video input.
Display the TV program.
Mute the sound.
Display on-screen information.
Jump to previous program
number.
Adjust value.
Select program number.
Input numbers.
Adjust volume.
Turn off temporarily or turn on
the TV.
Select TV or video input.
Display the TV program.
Mute the sound.
Display on-screen information.
Jump to previous program
number.
Set TV to turn on automatically.
Set TV to turn off automatically.
Select picture mode.
Select sound mode.
Display favorite channels.
Set TV to turn off automatically.
Select picture mode.
Select sound mode.
Display favorite channels.
Select stereo/bilingual mode.
Display Teletext broadcast.
Display Teletext service
contents.
Stop Teletext display from
scrolling.
Reveal concealed information.
Enlarge the Teletext display.
Show TV screen while waiting
for Teletext page.
Access a FASTEXT menu.
Display Teletext service
contents.
Stop Teletext display from
scrolling.
Reveal concealed information.
Enlarge the Teletext display.
Show TV screen while waiting
for Teletext page.
Access a FASTEXT menu.
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KV
-XA21M80
-XA21M80
RM-952
2-5. TERMINAL BRACKET REMOVAL
2 Terminal bracket
One screw
(+BVTP 4x16)
(+BVTP 4x16)
1
SECTION 2
DISASSEMBLY
2-1. REAR COVER REMOVAL
2-2. SPEAKER REMOVAL
2-3. CHASSIS ASSY REMOVAL
2-4. F BRACKET REMOVAL
1 Two screws
(+BVTP 4
(+BVTP 4
× 16)
2 Six screws
(+BVTP 4
(+BVTP 4
× 16)
3 Rear Cover
2 Two screws washer head
(+P4 x16)
(+P4 x16)
2 F Board bracket
1 Three connectors
3 F board
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