Sony KV-36FS76B (serv.man2) Service Manual ▷ View online
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CUSTOMER SERVICE MENU
The Customer Service menu is provided in order to assist fault diagnosis when the customer reports a problem. The menu
can be invoked by the customer on request from the service technician or dealer during a telephone conversation. The
customer is then able to provide information regarding the current status of the set. The information gained can then help to
increase the number of problems that are solved on the first call out by the service engineer and also reduce the amount of
“No problem found” cases. The Customer Service Menu will be read only, preventing the customer from modifying the state
of the TV at this time.
can be invoked by the customer on request from the service technician or dealer during a telephone conversation. The
customer is then able to provide information regarding the current status of the set. The information gained can then help to
increase the number of problems that are solved on the first call out by the service engineer and also reduce the amount of
“No problem found” cases. The Customer Service Menu will be read only, preventing the customer from modifying the state
of the TV at this time.
1.
Entering the Customer Service Menu
The customer service menu can be entered by simultaneously pressing the Menu
key on the Commander and the volume minus local key on the TV.
key on the Commander and the volume minus local key on the TV.
2.
Description of Information available
The following information is available from the Customer Service Menu:
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2.1 Item 1: Model
Displays the model name of the TV stored in NVM
· KV-29FQ76, KV-32FQ80, KV-36FQ80, KV-36FS76
· KD-32NX200, KD-32NS200, KD-36NX200, KD-36NS200, KD-32DX150
2.2 Item 2: Chassis name
Displays the chassis name
· AE6(A), AE6D Next
2.3 Item 3: SW Version:
Displays the analogue software version the TV is running
· e.g. V690B3
2.4 Item 4: Brightness level
Displays the current NVM setting of the brightness level of the picture.
· Range : 0 63
2.5 Item 5: Contrast level
Displays the current NVM setting of the contrast level of the picture.
· Range : 0 63
2.6 Item 6: Colour level
Displays the current NVM setting of the colour level of the picture.
· Range : 0 63
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2.7 Item 7: Sharpness level
Displays the current NVM setting of the sharpness level of the picture.
· Range : 0 63
2.8 Item 8: Noise reduction
Displays the current NVM setting of the Noise Reduction.
· Valid data : High, Mid, Low, Auto or Off
2.9 Item 9: DRC mode
Displays the current NVM setting of the DRC Mode.
· Valid data : Off, DRC 50, DRC 10
2.10 Item 10 : Auto Format
Displays the current NVM setting of Auto Format.
· Valid data : Off, On
2.11 Item 11 : Format Correction
Displays the current NVM setting of Format Correction.
· Valid data : Off, On
2.12 Item 12: Audio system:
Displays information about the audio system of the selected source.
Note: For AE6D Next this displays information about the analogue signal only
Note: For AE6D Next this displays information about the analogue signal only
· Sound muted: No sound.
· Mono: Mono sound received.
· NICAM stereo: NICAM encoded stereo sound signal received.
· Dual A: Channel A of a bilingual broadcast received.
· Dual B: Channel B of a bilingual broadcast received.
· Mono: Mono sound received.
· NICAM stereo: NICAM encoded stereo sound signal received.
· Dual A: Channel A of a bilingual broadcast received.
· Dual B: Channel B of a bilingual broadcast received.
2.13 Item 13: Sound effect
Displays information about the current sound effect and graphic equaliser settings.
· Valid data : Personal, Dolby V, Dynamic, Natural
2.14 Item 14: Speaker Volume
Displays the current loudspeaker volume setting.
· Range : 0 63
2.15 Item 15: Headphone volume
Displays the current headphone volume setting.
· Range : 0 63
2.16 Item 16: Speaker Balance
Displays the current speaker balance setting.
· Range : -30 (full left) 0 (centre) +30 (full right)
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2.17 Item 17: AFT:
Displays the current value of Automatic Fine Tuning function.
Note: For AE6D Next this displays information about the analogue signal only
Note: For AE6D Next this displays information about the analogue signal only
· Valid data : Off, On, N/A (not available - displayed in AV mode)
2.18 Item 18: Tuner frequency:
Displays the current frequency of TV tuner (in KHz) or N/A (not available) in AV mode
Note: For AE6D Next this displays information about the analogue signal only
Note: For AE6D Next this displays information about the analogue signal only
2.19 Item 19: TV system:
Displays information about the video system of the selected source.
Note: For AE6D Next this displays information about the analogue signal only
Note: For AE6D Next this displays information about the analogue signal only
· BG: BG signal received.
· DK: DK signal received.
· I: PAL I signal received.
· L: SECAM L signal received.
· EXT: External signal received.
· DK: DK signal received.
· I: PAL I signal received.
· L: SECAM L signal received.
· EXT: External signal received.
2.20 Item 20: Colour system:
Displays information about the colour system of the selected source.
Note: For AE6D Next this displays information about the analogue signal only
Note: For AE6D Next this displays information about the analogue signal only
· Black and white: No colour carrier is being received.
· PAL: PAL signal received.
· SECAM: SECAM signal received.
· NTSC: NTSC signal received.
· PAL: PAL signal received.
· SECAM: SECAM signal received.
· NTSC: NTSC signal received.
2.21 Item 21: Emma Recovery:
Displays current status of Emma Recovery (TT98: Enable/Disable).
Note: This is only displayed for AE6D Next chassis
Note: This is only displayed for AE6D Next chassis
· Valid data : Off, On
2.22 Items 22-26:
Displays the last 5 stored errors (see 3.3.1 for details of data)
Display
