Sony KDL-65W950B Service Manual ▷ View online
KDL-65W950B 9
SECTION 2 - TROUBLESHOOTING
*For Part Number information, refer to
“Section 4 - Exploded View/Part Number Information” on page 18
.
VIDEO DISTORTION FLOWCHART
Video Distortion
Is distortion
across entire
screen?
Any horizontal
lines?
No
No
Yes
Yes
Improper or
missing
colors?
Yes
Main Board*
No
Vertical lines
or bars?
No
Yes
Lines
move when
wide-mode
changed?
Yes
No
TCON*
(LCD Panel)
Main Board*
LCD Panel*
Any single or
isolated vertical
lines?
Yes
LCD Panel*
More than 1
vertical band?
No
Yes
TCON*
(LCD Panel)
KDL-65W950B 10
SECTION 3 - REPAIR INFORMATION
REPAIRING THE TV
If the latest Software does not correct the issue, complete the following:
1. Verify the television has the symptom the customer indicated.
2. Replace part causing the symptom.
3. Install the latest version of Software (Required for ALL repairs).
4. Perform the required service adjustments and checks.
5. Verify the repair resolved the issue.
REMOVING THE REAR COVER
1.
Place TV on a flat and steady surface in a standing position.
2. Locate the Camera Module on the top of the Rear Cover and disconnect
the connector. Then, remove 1 screw and lift to detach.
3.
Place TV face down on a soft and flat surface to remove all screws and
detach the left and right Stand.
detach the left and right Stand.
4. Remove 1 screw from AC Cover and disconnect the AC Power Cord.
HOLD
5. Locate and remove all screws from the Rear Cover.
CAUTION: To avoid any damage and/or deformation to the Rear Cover,
please refer to the following illustration.
Handling Area
(Firm, curled edges).
When handling the Rear Cover,
hold edges as shown:
OK to grab area
(Firm, sharp edges).
Grab with Caution
Grab with Caution
(Sharp edges, easy to deform).
Avoid area
Avoid area
(Sharp edges, easy to deform
or damage the Rear Cover).
Correct
Incorrect
KDL-65W950B 11
SECTION 3 - REPAIR INFORMATION
5. Lift the Tuner Board as shown in the illustration to detach from Main
Board.
Tuner
Board
Tuner
Board
Main
Board
Main
Board
6. Reconnect the LVDS Cable as shown.
7. Install the new Main Board and/or Tuner Board and screws.
8. Reconnect all remaining connectors.
9. Update the Software.
After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony
website.
Instructions are included with the Software package on the Sony
website.
a. Insert the USB device with the latest Software into one of the TVs’
USB ports.
b. Connect TV to AC power.
c. Wait at least 20 seconds.
d. Press the Power button
I/0
on the TV to turn it ON.
e. Wait until the Software update is completed.
REPLACING THE MAIN BOARD / TUNER BOARD
The Main Board used in these models is available for repair. For Part
Number information refer to
Number information refer to
Section 4 - Exploded View/Part Number
Information on page 18.
1. Slide the Side Bracket to detach from Main Board and Tuner Board.
Side
Bracket
Side
Bracket
2. Locate and LVDS Cable and release the locking clip to remove
as shown.
3. Locate and disconnect all remaining connectors.
4. Locate and remove all screws from the Tuner Board and Main Board,
then lift as shown to detach.
KDL-65W950B 12
SECTION 3 - REPAIR INFORMATION
10. To access
Service Mode, turn TV ON and OFF again then press
the following buttons within 1 second of each other:
DISPLAY
Channel
5
Volume
+
Power
I/0
11. When the
DIGITAL Menu appears, press
2
until
002 MODEL
category displays.
DIGITAL
SERVICE
002 MODEL
000 BOARD CHECK
12. Press
1
until
002 DEST item displays.
DIGITAL
SERVICE
002 MODEL
002 DEST
ATSC_UC_BASE
CAUTION: If the incorrect Destination Data Value is selected,
it may corrupt the Sofware requiring a Main Board replacement.
it may corrupt the Sofware requiring a Main Board replacement.
13. Press
3
until the correct destination of the TV displays.
(Use the table below for reference).
Model Name
Destination
Data Value
US/CND
KDL-65W950B
ATSC_UC_BASE
LA/MX
KDL-65W950B
ATSC-LTN_BASE
14. Press
MUTE
then
0
to save the changes.
DIGITAL
SERVICE
002 MODEL
002 DEST
002 DEST
WRITE
ATSC_UC_BASE
15. Press
1
until
003 MODELNAME displays.
DIGITAL
SERVICE
002 MODEL
003 MODELNAME
_________
16. Press
3
until the model displayed matches the model of the TV.
CAUTION: The Model Name can only be selected once. Be sure
to verify the information is correct before saving the changes.
to verify the information is correct before saving the changes.
17. Press
MUTE
then
0
to save the changes.
DIGITAL
SERVICE
002 MODEL
003 MODELNAME
KDL-65W950B
WRITE
18. Locate the Serial Number for the TV on the side of the Rear Cover.
MODEL NO
KDL-65W950B
SERIAL NO
5000001
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