Sony KDL-22EX355 / KDL-32EX355 / KDL-40EX455 Service Manual ▷ View online
KDL-22EX355/32EX355/40EX455 24
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
ACCESSORIES AND PACKAGING
PART NO.
DESCRIPTION
X-2584-211-1
BAG ASSEMBLY, SCREW
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends that
you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall
Mount Brackets.
4-432-604-41
MANUAL, INSTRUCTION
4-432-961-41
GUIDE, QUICK SET UP
4-416-690-42
SUPPLEMENT(STAND INSTALLATION)
OPTIONAL ACCESSORIES
PART NO.
DESCRIPTION
4-414-470-01
SUPPORT BELT KIT
MISCELLANEOUS
PART NO.
DESCRIPTION
4-262-708-04
CLAMPER, CABLE
REMOTE COMMANDER
PART NO.
DESCRIPTION
1-489-991-11
REMOTE COMMANDER (RM-YD081)
KDL-22EX355/32EX355/40EX455 25
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
WIRE DRESSING
BOARD LAYOUT FOR KDL-22EX355
BOARD LAYOUT FOR KDL-32EX355
BOARD LAYOUT FOR KDL-40EX455
KDL-22EX355/32EX355/40EX455 26
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW
The models in this manual utilize a generic type of Main Board (A Board),
therefore a software update must be performed and certain service
adjustment settings must be changed or confirmed whenever the Main
Board, LCD Panel, or TCON Board is replaced.
There are 2 reasons for updating the software on the TVs.
There are 2 reasons for updating the software on the TVs.
●
Software updates for customers
These updates are for enhancements or improvements that
have been made to the software after the TV was released.
●
Software update for servicers
These updates are specifically for servicers to use during a
service call.
SOFTWARE UPDATES FOR CUSTOMERS
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore.
They are evolving into devices that are designed to integrate with numerous
other devices found in the home. Some examples are: portable audio and
video devices, still cameras, home computer networks and accessing the
internet to name a few.
Communications with these varying devices requires that the television be
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or
communicating properly.
Keeping the software in the television up-to-date is a procedure that is
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own
computers and other digital devices are familiar with and are accustomed
to updating the software in their products. If a customer contacts the Sony
Customer Support Center and it is deemed to be correctable with a software
update, the issue is handled at the customer level.
Software updates can be performed by:
●
Customer Manual Downloads: Software updates can be
downloaded and placed on a USB thumb drive to be loaded onto
the TV. The instructions for downloading the software file vary
from chassis to chassis and sometimes from model to model.
The customer is provided with the instructions to properly format
the USB thumb drive, unzip the file, and the procedures for
loading the software into the television.
SOFTWARE UPDATES FOR SERVICERS
Replacement Main Boards are now stocked with basic software. Once the
replacement board is installed in the TV, the most current software needs
to be installed using a USB thumb drive containing the necessary software.
This new method of supplying Main Boards significantly reduces the
This new method of supplying Main Boards significantly reduces the
complexity of replacing the Main Boards.
KDL-22EX355/32EX355/40EX455 27
SECTION 5 - UPDATES AND ADJUSTMENTS
SOFTWARE UPDATE RESPONSIBILITY
Software updates are designed to be performed by the customer. Warranty
repairs in which the issue can be resolved by a software update
are not
reimbursable. Most issues involving software updates are handled by the
customer service center and should not be directed to an authorized service
center. It is the responsibility of the servicer to prevent service calls for
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this
situation, the servicer will be notified and receive the proper authorization
for reimbursement.
It is the servicer’s responsibility, however, to
It is the servicer’s responsibility, however, to
make certain that any TV
requiring a legitimate service is running the latest software version
and to install it if necessary.
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV
is to access the Contact Sony screen by using the customer menu.
Póngase en contacto con Sony
Sitio Web de soporte técnico:
Teléfono de contacto en Brasil
Número de serie:
Versión del software:
Región capital y metropolitana:
Otras regiones:
www.sony.co,.br/contato
Sitio Web de soporte técnico:
www.sony.AR/CONTACTANOS
Teléfono de contacto en Argentina:
011-6770-7669
4003 SONY (7669.)
0800 880 SONY (7669).
Tenga la siguiente información a mano:
Favor de revisar la parte trasera de la TV
SONY_Tarte_SA_1.06
Nombre del modelo:
KDL-40EX455
Póngase en contacto directament con Sony si tiene algún problems con el TV:
EXAMPLE OF SOFTWARE VERSION
LOCATED ON THE CONTACT SONY SCREEN
EXAMPLES OF SOFTWARE CORRECTABLE SYMPTOMS
Most symptoms that are correctable by software updates involve
communications issues with other devices or minor glitches in the operation
of a specific function. Below is a list of some of the symptoms that may be
corrected with a software update:
●
Fluctuations in picture brightness
●
Intermittent picture freezing or noise
●
Problems with certain inputs (especially HDMI)
●
Intermittent or distorted audio
●
Erratic remote control operation
●
Unit turns on and off by itself
●
Loss of color
●
Internet connectivity
●
Certain features not working correctly
(photo or video file viewing)
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