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DSC-W830

1-6

901

902

903

904

905

906

Ref. No. 

Part No. 

Description

 901 

1-490-429-21 

AC Adaptor AC-UB10C/UB10D (US, CND)

 901 

1-490-429-31 

AC Adaptor AC-UB10C/UB10D (CH)

 901 

1-490-429-51 

AC Adaptor AC-UB10C/UB10D (BR)

 901 

1-490-429-61 

 AC Adaptor AC-UB10C/UB10D (EXCEPT US, CND, 
CH, BR

, IND

)

 901 

1-490-498-63 

AC Adaptor AC-UB10C (IND)

 902 

1-837-421-13 

Power cord (mains lead) (UK, E (Saudi))

 902 

1-837-427-11 

Power cord (mains lead) (AEP, RU, E (EXCEPT Saudi))

 902 

1-837-429-11 

Power cord (mains lead) (AUS)

 902 

1-837-801-12 

Power cord (mains lead) (BR)

 902 

1-837-428-12 

Power cord (mains lead) (KR)

 902 

1-848-142-11 

Power cord (mains lead) (IND)

 903 

1-569-008-12 

Conversion (2P) Adaptor (E: NTSC)

  904 

1-846-062-21 

Dedicated USB cable

  905 

4-470-899-01 

Wrist strap (Gray) (SILVER, PINK, VIOLET)

  905 

4-470-899-11 

Wrist strap (Black) (BLACK)

*  906 

4-528-795-11 

Instruction Manual (ENGLISH)

*  906 

4-528-795-21 

Instruction Manual (ENGLISH, SPANISH)

*  906 

4-528-795-31 

Instruction Manual (ENGLISH, FRENCH)

Ref. No. 

Part No. 

Description

*  906 

4-528-795-41 

Instruction Manual (ENGLISH, INDONESIAN)

*  906 

4-528-795-51 

 Instruction Manual (SPANISH, BRAZILIAN PORTU-
GUESE)

* 906 

4-528-795-61   Instruction Manual (TRADITIONAL CHINESE, SIMPLI-

FIED CHINESE)

*  906 

4-528-795-71 

Instruction Manual (RUSSIAN, UKRAINIAN)

*  906 

4-528-795-81 

Instruction Manual (SIMPLIFIED CHINESE)

*  906 

4-528-795-91 

Instruction Manual (KOREAN)

*  906 

4-531-455-11 

Instruction Manual (ARABIC, PERSIAN)

*  906 

4-531-455-21 

Instruction Manual (THAI, TURKISH)

* 906 

4-531-457-11   Instruction Manual (ENGLISH, FRENCH, ITALIAN, 

SPANISH, PORTUGUESE, GERMAN, DUTCH, 
POLISH, CZECH, HUNGARIAN, SLOVAK, SWED-
ISH, FINNISH, NORWEGIAN, DANISH, CROATIAN, 
ROMANIAN, GREEK)

Note 1:  Dedicated A/V cable (optional accessory)
 

Dedicated A/V cable is not supplied with this model.

 

 If you need dedicated A/V cable, order 1-834-312-4[] or 
VMC-15CSR1.

Ref. No.    Part No. 

Description

  

8-022-156-33 

Rechargeable battery pack NP-BN1/UC (US, CND)

  

8-022-156-51 

Rechargeable battery pack NP-BN1/CE (EXCEPT US, CND, CH)

  

8-022-156-76 

Rechargeable battery pack NP-BN1/CN (CH)

The changed portions from
Ver. 1.1 are shown in blue.

DSC-W830

2-1

When problems occur while the unit is operating, the self-diagnosis 
function starts working, and displays on the LCD screen what to do.
Details of the self-diagnosis functions are provided in the Instruc-
tion manual.

When problems occur while the unit is operating, the LCD screen 
shows a 4-digit display consisting of an alphabet and numbers, which 
blinks at 3.2 Hz. This 5-character display indicates the “repaired 
by:”, “block” in which the problem occurred, and “detailed code” 
of the problem.

0 0

3 2

C

Repaired by:

Refer to “2-1-3. Self-diagnosis Code Table”.

Indicates the appropriate

step to be taken.

E.g.
13 ....Format the “memory card”.
32 ....Turn on power again.

Block

Detailed Code

Blinks at 3.2 Hz

C : Corrected by customer

E : Corrected by service

engineer

LCD screen

DSC-W830

2-2

Self-diagnosis Code

Symptom/State

Correction

Repaired by:

Block

Function

Detailed

Code

C

1

3

0

1

The internal memory has experienced a me-
dia error.

Turn the power off and on again.

The internal memory has experienced a for-
mat error.

Format the internal memory.

Memory card is unformatted.

Format the memory card.

Memory card is broken.

Insert a new memory card.

Memory card type error

Insert a supported memory card.

The camera cannot read or write data on the 
memory card.

Turn the power off and on again, or taking out and inserting 
the memory card several times.

C

3

2

0

1

Trouble with hardware

Turn the power off and on again.

E

6

1

0

0

Difficult to adjust focus
(Cannot initialize focus)

Retry turn the power on by the power switch.

E

6

1

1

0

Zoom operations fault
(Cannot initialize zoom lens.)

Retry turn the power on by the power switch.

E

6

2

0

2

Abnormality of IC for steadyshot.

Turn the power off and on again.

E

6

2

1

0

Lens initializing failure.

Turn the power off and on again.

E

6

2

1

1

Lens overheating (PITCH).

Turn the power off and on again.

E

6

2

1

2

Lens overheating (YAW).

Turn the power off and on again.

E

6

2

2

0

Abnormality of thermistor.

Turn the power off and on again.

E

9

1

0

1

Abnormality when flash is being charged.

Checking of flash unit or replacement of flash unit. (Note)

E

9

4

0

0

Internal memory fault

Turn the power off and on again.

Note: After repair, be sure to perform “3-6. PROCESS AFTER FIXING FLASH ERROR”.

DSC-W830

3-1

When you replace to a board for service, the written destination data of the board for service also might be changed to original setting.
Start the Adjust Manual in the Adjust Station and execute the “Destination data write”.

When you replace to a board for service, get the data from the former one.
Start the Adjust Manual in the Adjust Station and execute the “RESTORE DATA” to get the data. 
The data getting for this model is as follows.

• PRODUCT ID & USB SERIAL No.
• Hash data setting
• AWB standard data input & check, Color reproduction check

The unit is shipped after an ID (USB Serial No.) unique to each unit and an ID (Product ID) unique to each model have been written.
These IDs have not been written in a new board for service, and therefore they must be entered after the board replacement.
After the board has been replaced with a board for service, start the Adjust Manual in the Adjust Station and execute the “PRODUCT ID & 
USB SERIAL No. INPUT” and enter these IDs.

Note: 

A newly entered Product ID is not always equal to the ID before board replacement. If the new ID differs from the previous ID, it may cause a difference 
from the ID registered by the customer.