Sony DSC-U50 (serv.man3) Service Manual ▷ View online
68
Shooting still images/movies
You cannot turn on the
camera.
camera.
• The batteries are not installed correctly.
• The batteries are discharged.
• The batteries are dead (page 83).
• The batteries are discharged.
• The batteries are dead (page 83).
p Install the batteries correctly (page 12).
p Replace them with charged batteries (page 10).
p Replace the batteries with new ones.
p Replace them with charged batteries (page 10).
p Replace the batteries with new ones.
The power turns off
suddenly.
suddenly.
• If you do not operate the camera for about three
minutes when using batteries, the camera turns
off automatically to prevent wearing down the
batteries (page 15).
off automatically to prevent wearing down the
batteries (page 15).
• The batteries are discharged.
p Turn on the camera again (page 14).
p Replace them with charged batteries (page 10).
Symptom
Cause
Solution
Symptom
Cause
Solution
The subject does not appear
on the LCD screen.
on the LCD screen.
• The mode switch is set to
.
p Set the mode switch to
or
(pages 20 and 46).
The image is out of focus.
• The subject is too close.
• When shooting still images,
(Illumination
snap mode),
(Twilight mode),
(Vivid
nature mode), or
(Active outdoor mode) is
selected for the Scene Selection function.
• You are shooting movies at a distance closer
than 1.0 m (3 feet 3 3/8 inches).
• The Focus preset function is selected.
p Make sure to position the lens farther away from the subject
than the minimum shooting distance of 10 cm (4 inches) when
shooting (page 20).
shooting (page 20).
p Cancel the Scene Selection function (page 29).
p Select the Focus preset function (page 30).
p Set it to [AUTO] (page 31).
The image is too dark.
• The LCD screen is too dark.
p Set [LCD LIGHT] to [ON] (pages 21 and 79).
The image is too bright.
• The LCD screen is too bright.
p Set [LCD LIGHT] to [OFF] (pages 21 and 79).
Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
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Viewing images
Your camera cannot record
images.
images.
• No “Memory Stick Duo” is inserted.
• The capacity of the “Memory Stick Duo” is
• The capacity of the “Memory Stick Duo” is
insufficient.
• You are using a “Memory Stick Duo” with a
write-protect switch, and the switch is set to
LOCK.
LOCK.
• You cannot shoot while the flash is charging.
• The mode switch is not set to
when shooting
a still image.
• The mode switch is not set to
when shooting
a movie.
p Insert a “Memory Stick Duo” (page 17).
p Delete the images saved in the “Memory Stick Duo” (page 50),
p Delete the images saved in the “Memory Stick Duo” (page 50),
or format it (page 51).
p Change the “Memory Stick Duo.”
p Set it to the recording position (page 82).
p Set it to the recording position (page 82).
—
p Set it to
(page 20).
p Set it to
(page 46).
The flash does not work.
• The mode switch is set to
or
.
• The flash is set to
(No flash).
• When shooting still images, either
(Twilight
mode) or
(Vivid nature mode) is selected for
the Scene Selection function, or the camera is in
Burst mode.
Burst mode.
p Set it to
(page 20).
p Set the flash to auto (no indicator),
(Red-eye reduction) or
(Forced flash) (page 24).
p Set it to other modes (pages 18 and 29).
The eyes of the subject
come out red.
come out red.
—
p Set the flash mode to
(Red-eye reduction) (page 24).
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time (page 15).
Symptom
Cause
Solution
Symptom
Cause
Solution
Your camera cannot play
back images.
back images.
• The mode switch is not set to
.
• You have changed a folder or file name.
• You cannot play back images processed on your
• You cannot play back images processed on your
computer.
• The camera is in USB mode.
p Set it to
(page 35).
p See page 63.
—
—
p Cancel the USB connection (pages 58 and 65).
The image cannot be played
back on a computer.
back on a computer.
—
p See page 71.
70
Deleting images
Computers
Your camera cannot
perform enlarged playback.
perform enlarged playback.
• Enlarged playback is not available for files
created or processed using other devices.
—
You cannot display a print
(DPOF) mark.
(DPOF) mark.
• You cannot display print (DPOF) marks on
movies.
—
Symptom
Cause
Solution
Symptom
Cause
Solution
Your camera cannot delete
an image.
an image.
• You are using a “Memory Stick Duo” with a
write-protect switch, and the switch is set to
LOCK.
LOCK.
p Set it to the recording position (page 82).
You have deleted an image
by mistake.
by mistake.
• Once you have deleted an image, you cannot
restore it.
p When you are using a “Memory Stick Duo” with a write-protect
switch, the switch will prevent you from deleting images by
mistake (page 82).
mistake (page 82).
Symptom
Cause
Solution
You do not know if the OS of
your computer is
compatible.
your computer is
compatible.
—
p Check “Recommended computer environment” (pages 53 and
64).
You cannot install the USB
driver.
driver.
—
p In Windows 2000, log on as Administrator (authorized
Administrator) (page 53).
71
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Your computer does not
recognize your camera.
recognize your camera.
• You are not using the supplied USB cable.
• The USB cable is not connected firmly.
• The USB cable is not connected firmly.
• [USB] is set to [PTP] under [
] in the menu
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• The camera was connected to a computer with
• The camera was connected to a computer with
the USB cable before installing the USB driver,
so the device was not recognized by the
computer.
so the device was not recognized by the
computer.
p Use the supplied USB cable (page 57).
p Disconnect the USB cable, and connect it again firmly. Make
p Disconnect the USB cable, and connect it again firmly. Make
sure that “USB MODE” is displayed on the LCD screen (pages
57 and 65).
57 and 65).
p Set it to [NORMAL] (page 79).
p Disconnect the USB cables except for the ones connected to the
keyboard, the mouse, and your camera.
p Connect the camera directly to your computer without passing
through a hub or other device.
p Install the USB driver (pages 54 and 65).
p Delete the device which is not recognized, then install the USB
p Delete the device which is not recognized, then install the USB
driver (pages 54, 60 and 65).
You cannot turn on the
camera during USB
connection.
camera during USB
connection.
• The camera is not connected directly to your
computer.
• No “Memory Stick Duo” is inserted.
p Connect the camera directly to your computer without passing
through a hub or other device.
p Insert a “Memory Stick Duo” (page 17).
You cannot copy images.
• The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
—
—
—
p Connect the camera and your computer correctly using the
supplied USB cable (page 57).
p Follow the designated copy procedure for your OS (pages 58, 59
and 65).
p If you are using the “Image Transfer” software, see page 58.
p If you are using the “ImageMixer Ver.1.5 for Sony” application
p If you are using the “ImageMixer Ver.1.5 for Sony” application
software, click on HELP.
After making a USB
connection, “Image
Transfer” does not
automatically start.
connection, “Image
Transfer” does not
automatically start.
—
—
p Select [Launch Image Transfer automatically when the camera,
etc., is connected.] at [Basic] setting (page 59).
p Make a USB connection when the computer is turned on
(page 57).
The image cannot be played
back on a computer.
back on a computer.
—
—
p If you are using the “ImageMixer Ver.1.5 for Sony” application
software, click on HELP.
p Consult the computer or software manufacturer.
Symptom
Cause
Solution
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