Sony DSC-P71 / DSC-P71M (serv.man2) Service Manual ▷ View online
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DSC-P71/P71M
82
Troubleshooting
If you have trouble with your camera, try
the following solutions.
the following solutions.
1
Check the items on pages 82 to 88.
If the
screen or the display window
shows “C:
shows “C:
ss
:
ss
”, the self-
diagnostics function is working.
Please see page 90.
Please see page 90.
2
Press the RESET button (pages 11, 13)
on the bottom of the camera, then turn on
the power again. (This will erase the
date/time settings, etc.)
on the bottom of the camera, then turn on
the power again. (This will erase the
date/time settings, etc.)
3
Consult your Sony dealer or local
authorized Sony service facility.
authorized Sony service facility.
Batteries and Power
RESET button
Symptom
Cause
Solution
The battery remaining
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
indicator is incorrect. Or
the sufficient battery
remaining indicator is
displayed but the power
soon runs out.
• You have used the camera for a long time in an
extremely hot or an extremely cold location.
• The batteries are dead (page 101).
• The batteries are discharged.
• A mismatch has occurred in the remaining
• The batteries are discharged.
• A mismatch has occurred in the remaining
battery time information.
—
p Replace the batteries with a new one.
p Install a charged batteries (page 14).
p Fully charge the batteries (page 16).
The battery runs down too
quickly.
quickly.
• You are recording/playing back images in an
extremely cold location.
• The batteries are not charged enough.
• The batteries are dead (page 101).
• The batteries are dead (page 101).
—
p Fully charge the batteries (page 14).
p Replace the batteries with a new one.
The power cannot be
turned on.
turned on.
• The batteries are not installed correctly.
• The AC power adaptor is disconnected.
• The AC power adaptor is disconnected.
p Install the batteries correctly (page 17).
p Connect it securely to your camera (page 19).
The power turns off
suddenly.
suddenly.
• If you do not operate the camera for about three
minutes while the power is on, the camera turns
off automatically to prevent wearing down the
battery (when POWER SAVE is ON, after 90
seconds.) (page 20).
off automatically to prevent wearing down the
battery (when POWER SAVE is ON, after 90
seconds.) (page 20).
• The batteries are discharged.
p Turn on the power again (page 20).
p Replace it with a charged battery (page 14).
Troubleshooting
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Taking Still / Moving images
Symptom
Cause
Solution
The LCD screen does not
light when the power is
turned on.
light when the power is
turned on.
• The power was turned off with the LCD screen
set to OFF the last time the camera was used.
p Turn the LCD screen on (page 32).
The subject is not visible
on the LCD screen.
on the LCD screen.
• The mode dial is not set to
or SCN, or
.
p Set it to
or SCN, or
(pages 26, 74).
The image is out of focus.
• The subject is too close.
• Scene selection is set to the Landscape mode.
• Manual focus is selected.
• Center AF is selected.
• Manual focus is selected.
• Center AF is selected.
p Set the macro recording mode (DSC-P71 only) when you shoot
a subject that is within 50 cm (19
11
/
16
inches) from the lens.
Make sure to place the lens farther away from the subject than
the shortest shooting distance when shooting (page 28).
the shortest shooting distance when shooting (page 28).
p Cancel the setting (page 34).
p Choose a focus method (page 58).
p Use either the Multipoint AF (page 58) or Center AF to shoot
with AF lock (page 59).
Unable to zoom.
• You cannot zoom while shooting a movie
(MPEG Movie).
—
Digital zoom does not
function.
function.
• You cannot zoom while shooting a movie
(MPEG MOVIE).
• DIGITAL ZOOM is set to “OFF” in SET UP
(DSC-P71 only).
• The LCD screen is OFF.
—
p Change it to “ON” (pages 55, 97).
p Turn it ON (page 32).
The image is too dark.
• You are shooting a subject with a light source
behind the subject.
• The brightness of the LCD screen is too low.
• The POWER SAVE is set to ON.
p Adjust the exposure (page 56).
p Adjust the brightness of the LCD screen in the SET UP settings
(pages 55, 98).
p Turn the POWER SAVE OFF (page 16).
The image is too bright.
• You are shooting under a spotlight in a dark
location, like stage lighting.
• The LCD is too bright.
p Adjust the exposure (page 56).
p Adjust the “LCD BACKLIGHT” in the SET UP settings (pages
55, 98).
The image is
monochrome (black and
white).
monochrome (black and
white).
• P. EFFECT is set to “B & W” mode.
p Cancel “B&W” mode (page 60).
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Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
You cannot shoot images.
• No “Memory Stick” has been inserted.
• The “Memory Stick” is full.
• The “Memory Stick” is full.
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
• You cannot shoot while the flash is charging.
• The mode dial is not set to
• The mode dial is not set to
or SCN while
shooting a still picture.
• The mode dial is not set to
when shooting a
moving picture.
p Insert a “Memory Stick” (page 23).
p Delete the images saved in the “Memory Stick,” or format it.
p Change the “Memory Stick.”
p Change the LOCK position (page 100).
—
p Set it to
p Set it to
or SCN (page 26).
p Set it to
(page 74).
Cannot record images
with the flash.
with the flash.
• The mode dial is set to
, SET UP, or
.
• The flash is set to
(No flash).
• When recording still images, Scene Selection is
set to Night Scene mode.
p Set it to a setting other than
, SET UP, or
(page 30).
p Set the flash to “AUTO” (no indicator) or (forced flash)
(page 30).
p Cancel the setting (forced flash) (page 34).
The eyes of the subject
come out red.
come out red.
—
p Set the red eye reduction mode (page 31).
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time. (page 21)
Symptom
Cause
Solution
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Viewing images
Deleting/Editing an image
Symptom
Cause
Solution
The image cannot be
played back.
played back.
• The mode dial is not set to
.
p Set the mode dial to
(page 36).
Images are coarse right
after being played back.
after being played back.
—
p This is not a malfunction.
The images cannot be
played back on a TV.
played back on a TV.
• The “VIDEO OUT” setting for your camera in
SET UP is incorrect.
• The connection is not correct.
p Set it to “NTSC” or “PAL” (pages 55, 98).
p Check the connection (page 38).
The images cannot be
played back on a personal
computer.
played back on a personal
computer.
—
p See page 86.
Symptom
Cause
Solution
Your camera cannot
delete an image.
delete an image.
• The image is protected.
• The write-protect tab on the “Memory Stick” is
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
p Cancel the protection (page 69).
p Change the LOCK position (page 100).
You have deleted the
image by mistake.
image by mistake.
• Once you have deleted a file, you cannot restore
it.
p The write-protect tab on the “Memory Stick” will prevent you
from deleting images by mistake (page 100).
The resizing function
does not work.
does not work.
• Movies (MPEG MOVIE)/Clip Motion/Multi
Burst images cannot be resized.
—
You cannot display a print
mark.
mark.
• You cannot display print marks on Clip Motion
images and MPEG movies.
—
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Personal computers
Symptom
Cause
Solution
You do not know the OS of
your computer.
your computer.
—
p Check “Recommended environment for personal computers”
(page 44).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrators (authorized
Administrators) (page 45).
Your personal computer
does not recognize your
camera.
does not recognize your
camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• “USB CONNECT” is set to “PTP” in the SET
UP settings.
• The USB connectors on your personal computer
are connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC power adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 47).
p Disconnect the USB cable, and connect it again securely. Make
sure that “USB MODE” is displayed on the LCD screen
(page 47).
(page 47).
p Set it to “NORMAL” (pages 55, 98).
p Disconnect the USB cables except for those connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (page 45).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 45, 49).
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly using the USB
cable.
p Follow the copy procedure that your OS suggests (pages 48, 49,
54).
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
The image cannot be
played back on a personal
computer.
played back on a personal
computer.
—
—
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
p Consult the personal computer or software manufacturer.
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Personal computers (continued)
“Memory Stick”
Others
Symptom
Cause
Solution
The image is affected by
noise when you play back
an image on a personal
computer.
noise when you play back
an image on a personal
computer.
• You are playing back the file directly from the
“Memory Stick.”
p Copy the file to the hard disk of the personal computer and then
play the file back from the hard disk (page 80).
You cannot print an
image.
image.
—
p Check the printer settings.
p Click on HELP files for the “PIXELA ImageMixer for Sony”
software.
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 23).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
• The “Memory Stick” is full.
p Change the LOCK position (page 100).
p Delete unnecessary images (page 39).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect tab on the “Memory Stick” is
set to the LOCK position.
p Change the LOCK position (page 100).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the images on the “Memory Stick” are
deleted by formatting.
p Set the “Memory Stick” write-protect tab to the LOCK position
(page 100).
Symptom
Cause
Solution
The camera doesn’t work,
no operations can be
performed.
no operations can be
performed.
• The battery level is low or zero (The
indicator appears.).
• The AC power adaptor is not connected
securely.
• The built-in microcomputer is not working
properly.
p Charge the battery (page 14).
p Connect it securely to the DC IN jack of your camera and to a
wall outlet (mains) (page 19).
p Disconnect, and then, after one minute, reconnect all power
sources. Then turn the power on and check that the camera
works properly.
works properly.
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The power is on, but the
camera does not work.
camera does not work.
• The built-in microcomputer is not working
properly.
p Remove, and then, after one minute, reinstall the battery. If this
doesn’t work, press the RESET button on the bottom of the
camera with pointed object, then turn the power on again. (This
will clear the date/time settings, etc.)
camera with pointed object, then turn the power on again. (This
will clear the date/time settings, etc.)
You cannot identify the
indicator on the LCD
screen.
indicator on the LCD
screen.
—
p Check the indicator (pages 103 to 105).
The lens does not move
when you turn off the
camera. (DSC-P71 only)
when you turn off the
camera. (DSC-P71 only)
• The battery pack is discharged.
p Replace it with a full charged battery or use the AC power
adaptor (pages 14, 17, 19).
The lens gets fogged.
• Condensation is occurring.
p Leave the camera for about an hour and then try to use it again
(page 99).
Symptom
Cause
Solution
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Warnings and
messages
messages
The following messages appear on the LCD screen.
Message
Meaning/ Corrective Action
NO MEMORY STICK
• Insert a “Memory Stick” (page 23).
SYSTEM ERROR
• Turn the power off and on again (page 20).
MEMORY STICK ERROR
• The inserted “Memory Stick” cannot be used in your camera (page 100).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 23).
• The “Memory Stick” is damaged, or the terminal section of the “Memory Stick” is dirty.
• Insert the “Memory Stick” correctly (page 23).
FORMAT ERROR
• The “Memory Stick” format failed. Format the “Memory Stick” again (page 43).
MEMORY STICK LOCKED
• The write-protect tab on the “Memory Stick” is set to the LOCK position. Move it to the recording/UNLOCK
position (page 100).
NO SPACE ON MEMORY
STICK
STICK
• The “Memory Stick” is full. You cannot record images. Delete unnecessary images (page 39).
NO FILE
• No images have been recorded on the “Memory Stick.”
FILE ERROR
• An error occurred while playing back the image.
FILE PROTECT
• The image is protected against erasure.
FOLDER ERROR
• A folder with the same name already exists on the “Memory Stick.”
OVERSIZED IMAGE
• You are playing back an image of a size that cannot be played back on your camera.
INVALID OPERATION
• You are playing back a file that was created on equipment other than this camera.
• The battery level is low or zero. Charge the battery (page 14). Depending on the conditions of use or the type of
battery, the indicator may flash even though there are still 5 to 10 minutes of remaining battery time left.
CANNOT DIVIDE
• The file is not long enough to be divided.
• The file is not a moving image.
• The file is not a moving image.
• You are not holding the camera steadly enough. Use the flash, mount the camera on a tripod, or otherwise secure
the camera in place.
RESTART
• A problem with the lens caused an error.
Click on the first or last page to see other DSC-P71 / DSC-P71M (serv.man2) service manuals if exist.