Sony DSC-P7 (serv.man3) Service Manual ▷ View online
filename[C:\My Documents\_upload job\3075896111\3075896111DSCP7UC\02GB-DSCP7UC\13TRB.FM]
masterpage:L1adv-Right-04
model name1[DSC-P7/P9]
[3-075-896-11(1)]
81
T
rou
bl
bl
esh
oot
in
g
Digital zoom does not
function.
function.
• You cannot zoom while shooting a movie
(MPEG movie).
• [DIGITAL ZOOM] is set to [OFF] in the SET
UP setting.
• The LCD screen is OFF.
—
p Set it to [ON] (pages 52, 93).
p Turn it ON (page 28).
The image is too dark.
• You are shooting a subject with a light source
behind the subject.
• The brightness of the LCD screen is too low.
• [POWER SAVE] is set to [ON].
• [POWER SAVE] is set to [ON].
p Adjust the exposure (page 55).
p Adjust the brightness of the LCD screen (pages 52, 94).
p Set [POWER SAVE] to [OFF] (pages 52, 94).
The image is too bright.
• You are shooting under a spotlight in a dark
location, like stage lighting.
• The LCD screen is too bright.
p Adjust the exposure (page 55).
p Adjust the brightness of the LCD screen (pages 52, 94).
The image is
monochrome (black and
white).
monochrome (black and
white).
• [PFX] (P. EFFECT) is set to [B&W].
p Cancel the B&W mode (page 62).
Vertical streaks appear
when you are shooting a
very bright subject.
when you are shooting a
very bright subject.
• The smear phenomenon is occurring.
p This is not a malfunction.
You cannot shoot images.
• No “Memory Stick” is inserted.
• The capacity of the “Memory Stick” is
• The capacity of the “Memory Stick” is
insufficient.
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• You cannot shoot while the flash is charging.
• The mode dial is not set to
• The mode dial is not set to
or SCN while
shooting a still image.
• The mode dial is not set to
when shooting a
movie.
p Insert a “Memory Stick” (page 18).
p Delete the images saved in the “Memory Stick,” or format it.
p Change the “Memory Stick.”
p Set it to the recording position (page 96).
—
p Set it to
p Set it to
or SCN (pages 22, 30).
p Set it to
(page 71).
Cannot shoot images with
the flash.
the flash.
• The mode dial is set to
, SET UP, or
.
• The flash is set to
(No flash).
• When shooting still images, Scene selection is
set to the Twilight mode.
p Set it to a setting other than
, SET UP, or
(page 26).
p Set the flash to “Auto” (no indicator) or (forced flash)
(page 26).
p Cancel the Twilight mode (page 30).
Symptom
Cause
Solution
01cov.book Page 81 Thursday, May 23, 2002 3:57 PM
82
filename[C:\My Documents\_upload job\3075896111\3075896111DSCP7UC\02GB-DSCP7UC\13TRB.FM]
masterpage:L1adv-Left-04
model name1[DSC-P7/P9]
[3-075-896-11(1)]
Shooting still images/ movies (continued)
Viewing images
Deleting/editing an image
Symptom
Cause
Solution
The eyes of the subject
come out red.
come out red.
—
p Set the red eye reduction mode (page 27).
The date and time are
recorded incorrectly.
recorded incorrectly.
• The date and time are not set correctly.
p Set the correct date and time (page 16).
Symptom
Cause
Solution
The image cannot be
played back.
played back.
• The mode dial is not set to
.
• You cannot play back the image on your camera,
if it is modified on a computer or its file name is
changed.
changed.
p Set the mode dial to
(page 32).
—
Images are coarse right
after being played back.
after being played back.
—
p This is not a malfunction.
The images cannot be
played back on a TV.
played back on a TV.
• The [VIDEO OUT] setting for your camera in
SET UP is incorrect.
• The connection is not correct.
p Set it to [NTSC] or [PAL] (pages 52, 94).
p Check the connection (page 34).
The images cannot be
played back on a
computer.
played back on a
computer.
—
p See page 83.
Unknown beeps are heard
from the camera while
viewing a movie.
from the camera while
viewing a movie.
• These beeps are heard when the auto focus is
working.
p This is not a malfunction. Set to the focus preset mode
(page 55).
Symptom
Cause
Solution
Your camera cannot
delete an image.
delete an image.
• The image is protected.
• The write-protect switch on the “Memory Stick”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Cancel the protection (page 66).
p Set it to the recording position (page 96).
01cov.book Page 82 Thursday, May 23, 2002 3:57 PM
filename[C:\My Documents\_upload job\3075896111\3075896111DSCP7UC\02GB-DSCP7UC\13TRB.FM]
masterpage:L1adv-Right-04
model name1[DSC-P7/P9]
[3-075-896-11(1)]
83
T
rou
bl
bl
esh
oot
in
g
Computers
You have deleted the
image by mistake.
image by mistake.
• Once you have deleted a file, you cannot restore
it.
p The write-protect switch on the “Memory Stick” will prevent
you from deleting images by mistake (page 96).
The resizing function
does not work.
does not work.
• Movie (MPEG movie)/Clip Motion/Multi Burst
files cannot be resized.
—
You cannot display a print
mark.
mark.
• Print marks cannot be attached to movie (MPEG
movie)/Clip Motion files.
—
Symptom
Cause
Solution
You do not know whether
or not your OS can be
used with the camera.
or not your OS can be
used with the camera.
—
p Check “Recommended computer environment” (page 41).
You cannot install the
USB driver.
USB driver.
—
p In Windows 2000, log on as Administrator (authorized
Administrators) (page 42).
Your computer does not
recognize your camera.
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• [USB CONNECT] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
keyboard, the mouse, and your camera.
• The USB driver is not installed.
• Your computer does not properly recognize the
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 15).
p Use the AC power adaptor (supplied) (page 14).
p Use the supplied USB cable (page 44).
p Disconnect the USB cable, and securely connect it again. Make
sure that “USB MODE” is displayed on the LCD screen
(page 44).
(page 44).
p Set it to [NORMAL] (pages 52, 94).
p Disconnect the USB cables except for those connected to the
keyboard, the mouse, and your camera.
p Install the USB driver (page 42).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 42, 46).
Symptom
Cause
Solution
01cov.book Page 83 Thursday, May 23, 2002 3:57 PM
84
filename[C:\My Documents\_upload job\3075896111\3075896111DSCP7UC\02GB-DSCP7UC\13TRB.FM]
masterpage:L1adv-Left-04
model name1[DSC-P7/P9]
[3-075-896-11(1)]
Computers (continued)
“Memory Stick”
Symptom
Cause
Solution
You cannot copy images.
• The camera is not correctly connected to your
computer.
• The copy procedure differs depending on your
OS.
—
p Connect the camera and your computer correctly using the USB
cable (See above).
p Follow the copy procedure that your OS suggests (pages 45, 46,
51).
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
The image cannot be
played back on a
computer.
played back on a
computer.
—
—
p If you are using the “PIXELA ImageMixer for Sony” software,
click on HELP.
p Consult the computer or software manufacturer.
The image and sound are
affected by noise when
you play back an image on
a computer.
affected by noise when
you play back an image on
a computer.
• You are playing back the file directly from the
“Memory Stick.”
p Copy the file to the hard disk of the computer and then play the
file back from the hard disk (page 77).
You cannot print an
image.
image.
—
p Check the printer settings.
p See “Choosing images to print” (page 69), or if you are using
the “PIXELA ImageMixer for Sony” software, click on HELP.
Symptom
Cause
Solution
You cannot insert a
“Memory Stick.”
“Memory Stick.”
• You are inserting it backwards.
p Insert it from the right side (page 18).
You cannot record on a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
• The “Memory Stick” is full.
p Set it to the recording position (page 96).
p Delete unnecessary images (pages 36, 73).
You cannot format a
“Memory Stick.”
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 96).
You have formatted a
“Memory Stick” by
mistake.
“Memory Stick” by
mistake.
• All the images on the “Memory Stick” are
deleted by formatting.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to protect accidental erasure
(page 96).
(page 96).
01cov.book Page 84 Thursday, May 23, 2002 3:57 PM
Click on the first or last page to see other DSC-P7 (serv.man3) service manuals if exist.