DOWNLOAD Sony STR-ZA1000ES / STR-ZA2000ES / STR-ZA3000ES Service Manual ↓ Size: 16.02 MB | Pages: 126 in PDF or view online for FREE

2015D33-1

© 

2015.04

Note:
Be sure to keep your PC used for service and 
checking of this unit always updated with the 
latest version of your anti-virus software.
In case a virus affected unit was found during 
service, contact your Service Headquarters. 

Reference Power Output at Surround Mode

3)

(6 ohms, 1 kHz, THD 0.9%)
150 W per channel

1) Measured under the following conditions:

Power requirements: 120 V AC, 60 Hz (US and Canadian models)

230 V AC, 50 Hz (Australian model)

2) Depending on the sound field settings and the source, there may be 

no sound output.

3) Reference power output for front, center, surround, surround back 

speakers. 

4) When “2ch Analog Direct” is being used.

SA-CD/CD, TV, AUX, VIDEO

10 Hz – 100 kHz
± 3 dB

SA-CD/CD, TV, AUX, VIDEO

Sensitivity: 150 mV
Impedance: 50 kohms
S/N

4)

: 105 dB (A, 20 kHz LPF, 500 mV)

IN (BD/DVD) (Coaxial)

Impedance: 75 ohms
S/N: 96 dB (A, 20 kHz LPF)

S/N: 96 dB

IN 1 (AUX), IN 2 (TV) (Optical)

(A, 20 kHz LPF)

ZONE2, ZONE 3 (AUDIO OUT)

Impedance: 1 kohm

STR-ZA3000ES
FRONT L/R, CENTER, SURROUND L/R, 
SURROUND BACK L/R, SUBWOOFER

Voltage: 2 V

Voltage: 2 V

Impedance: 1 kohm

STR-ZA2000ES/STR-ZA1000ES

Voltage: 2 V

SUBWOOFER

Impedance: 1 kohm

Tuning range

87.5 MHz – 108.0 MHz

Antenna (aerial)

FM wire antenna (aerial)

Antenna (aerial) terminals

75 ohms, unbalanced

Antenna (aerial)

Loop antenna (aerial)

Inputs/Outputs

Video: 1 Vp-p, 75 ohms

COMPONENT VIDEO:

Y: 1 Vp-p, 75 ohms
P

B

: 0.7 Vp-p, 75 ohms

P

R

: 0.7 Vp-p, 75 ohms

80 MHz HD Pass Through

Input/Output (HDMI Repeater block)
All HDMI IN/OUT jacks support 4K resolution.
The following HDMI jacks support High-bandwidth Digital   
Content Protection System Revision 2.2 (HDCP 2.2).
STR-ZA3000ES

HDMI IN 2/IN 3, HDMI OUT A/OUT B

STR-ZA2000ES/STR-ZA1000ES

HDMI IN 2, HDMI OUT A

10 kHz step

530 kHz – 1,710 kHz

9 kHz step

531 kHz – 1,710 kHz

*1

YCbCr 4:2:0/Supported 8-bit only

*2

Supported 8-bit only

4096 × 2160p @ 59.94/60 Hz

*1

4096 × 2160p @ 50 Hz

*1

4096 × 2160p @ 23.98/24 Hz

*2

3840 × 2160p @ 59.94/60 Hz

*1

3840 × 2160p @ 50 Hz

*1

3840 × 2160p @ 29.97/30 Hz

*2

3840 × 2160p @ 25 Hz

*2

3840 × 2160p @ 23.98/24 Hz

*2

1920 × 1080p @ 59.94/60 Hz

1920 × 1080p @ 50 Hz

1920 × 1080p @ 29.97/30 Hz

1920 × 1080p @ 25 Hz

1920 × 1080p @ 23.98/24 Hz

1920 × 1080i @ 59.94/60 Hz

1920 × 1080i @ 50 Hz

1280 × 720p @ 59.94/60 Hz

1280 × 720p @ 50 Hz

1280 × 720p @ 29.97/30 Hz

1280 × 720p @ 23.98/24 Hz

720 × 480p @ 59.94/60 Hz

720 × 576p @ 50 Hz

640 × 480p @ 59.94/60 Hz

Power requirements

120 V AC, 60 Hz (US and Canadian models)

230 V AC, 50 Hz

 (Australian model)

Power consumption

290 W

Power consumption (during standby mode)

0.3 W (US and Canadian models)
0.4 W (Australian model)
 (When “Control for HDMI,” “Pass Through,” “Network Standby,” and “External 
Control” are set to “Off,” and the power for zone 2/zone 3 is turned off.)

Dimensions

430 mm × 174 mm × 410 mm (17 in × 6

7

/

8

in × 16

1

/

4

in) (width/

height/depth) including projecting parts and controls

Mass (including the front cover) (Approx.)

STR-ZA3000ES
13.4 kg (29 lb 9 oz)
STR-ZA2000ES
13.0 kg (28 lb 11 oz)

Startup Guide
Quick Setup Guide (1)
Reference Guide (1)
Optimizer microphone (ECM-AC2) (1)
FM wire antenna (aerial) (1)
AM loop antenna (aerial) (1)
AC power cord (mains lead) (1)
Remote control (RM-AAU210) (1)
R03 (size-AAA) batteries (2)
Front cover (1)

Design and specifications are subject to change without notice.

STR-ZA1000ES
12.3 kg (27 lb 2 oz)

With 6 ohm loads, both channels driven, from 20 – 20,000 Hz; rated 
100 watts per channel minimum RMS power, with no more than 0.09% 
total harmonic distortion from 250 milliwatts to rated output.

With 6 ohm loads, both channels driven, from 20 – 20,000 Hz; rated 
95 watts per channel minimum RMS power, with no more than 0.09% 
total harmonic distortion from 250 milliwatts to rated output.

With 6 ohm loads, both channels driven, from 20 – 20,000 Hz; rated 
90 watts per channel minimum RMS power, with no more than 0.09% 
total harmonic distortion from 250 milliwatts to rated output.

POWER OUTPUT

1) 2)

Rated Power Output at Stereo Mode

(6 ohms 20 Hz – 20 kHz, THD 0.09%): 100 W + 100 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz – 20 kHz, THD 0.09%): 80 W + 80 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)
FRONT: 120 W + 120 W
CENTER: 120 W
SURROUND: 120 W + 120 W
SURROUND BACK: 120 W + 120 W

Reference Power Output

(8 ohms 1 kHz, THD 0.9%)
FRONT: 110 W + 110 W
CENTER: 110 W
SURROUND: 110 W + 110 W
SURROUND BACK: 110 W + 110 W

Reference Power Output at Surround Mode

3)

(6 ohms, 1 kHz, THD 0.9%)
150 W per channel

POWER OUTPUT

1) 2)

Rated Power Output at Stereo Mode

(6 ohms 20 Hz – 20 kHz, THD 0.09%): 95 W + 95 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz – 20 kHz, THD 0.09%): 75 W + 75 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)
FRONT: 120 W + 120 W
CENTER: 120 W
SURROUND: 120 W + 120 W
SURROUND BACK: 120 W + 120 W

Reference Power Output

(8 ohms 1 kHz, THD 0.9%)
FRONT: 100 W + 100 W
CENTER: 100 W
SURROUND: 100 W + 100 W
SURROUND BACK: 100 W + 100 W

Reference Power Output at Surround Mode

3)

(6 ohms, 1 kHz, THD 0.9%)
150 W per channel

POWER OUTPUT

1) 2)

Rated Power Output at Stereo Mode

(6 ohms 20 Hz – 20 kHz, THD 0.09%): 90 W + 90 W

Reference Power Output at Stereo Mode

(8 ohms 20 Hz – 20 kHz, THD 0.09%): 70 W + 70 W

Reference Power Output

(6 ohms 1 kHz, THD 0.9%)
FRONT: 120 W + 120 W
CENTER: 120 W
SURROUND: 120 W + 120 W
SURROUND BACK: 120 W + 120 W

Reference Power Output

(8 ohms 1 kHz, THD 0.9%)
FRONT: 90 W + 90 W
CENTER: 90 W
SURROUND: 90 W + 90 W
SURROUND BACK: 90 W + 90 W

Tuning scale

9 kHz  step

Tuning range

531 kHz – 1,602 kHz

Antenna (aerial)

Loop antenna (aerial)

Photo: STR-ZA3000ES

NOTES  ON  CHIP  COMPONENT  REPLACEMENT
• 

Never reuse a disconnected chip component.

• 

Notice that the minus side of a tantalum capacitor may be dam-
aged by heat.

SAFETY  CHECK-OUT
After correcting the original service problem, perform the follow-
ing safety check before releasing the set to the customer:
Check the antenna terminals, metal trim, “metallized” knobs, 
screws, and all other exposed metal parts for AC leakage.
Check leakage as described below.

LEAKAGE  TEST
The AC leakage from any exposed metal part to earth ground and 
from all exposed metal parts to any exposed metal part having a 
return to chassis, must not exceed 0.5 mA (500 microamperes.). 
Leakage current can be measured by any one of three methods.
1.  A commercial leakage tester, such as the Simpson 229 or RCA 

WT-540A. Follow the manufacturers’ instructions to use these 
instruments.

2.  A battery-operated AC milliammeter. The Data Precision 245 

digital multimeter is suitable for this job.

3.  Measuring the voltage drop across a resistor by means of a 

VOM or battery-operated AC voltmeter. The “limit” indication 
is 0.75 V, so analog meters must have an accurate low-voltage 
scale. The Simpson 250 and Sanwa SH-63Trd are examples 
of a passive VOM that is suitable. Nearly all battery operated 
digital multimeters that have a 2 V AC range are suitable. (See 
Fig. A)

COMPONENTS  IDENTIFIED  BY  MARK  0  OR  DOTTED  LINE  
WITH  MARK  0  ON  THE  SCHEMATIC  DIAGRAMS  AND  IN  
THE  PARTS  LIST  ARE  CRITICAL  TO  SAFE  OPERATION.
REPLACE  THESE  COMPONENTS  WITH  SONY  PARTS 

LES  COMPOSANTS  IDENTIFIÉS  PAR  UNE  MARQUE  0  SUR  
LES  DIAGRAMMES  SCHÉMATIQUES  ET  LA  LISTE  DES  
PIÈCES  SONT  CRITIQUES  POUR  LA  SÉCURITÉ  DE  FONC-
TIONNEMENT.  NE  REMPLACER  CES  COMPOSANTS  QUE  
PAR  DES  PIÈCES  SONY  DONT  LES  NUMÉROS  SONT  DON-
NÉS  DANS  CE  MANUEL  OU  DANS  LES  SUPPLÉMENTS  
PUBLIÉS  PAR  SONY.

This receiver incorporates Dolby* Digital and Pro Logic 
Surround and the DTS** Digital Surround System.
*  Manuf actured under license from Dolby Laboratories. 

Dolby, Pro Logic, Surround EX, and the double-D symbol 
are trademarks of Dolby Laboratories.

**  For DTS patents, see

http://pa tents.dts.com. Manufactured under license 
from DTS Licensing Limited. DTS, DTS-HD, the Symbol, & 
DTS and the Symbol together are registered 
trademarks, and DTS-HD Master Audio is a trademark of 
DTS, Inc. © DTS, Inc. All Rights Reserved.

This receiver incorporates High-Definition Multimedia 
Interface (HDMI™) technology.
The terms HDMI and HDMI High-Definition Multimedia 
Interface, and the HDMI Logo are trademarks or registered 
trademarks of HDMI Licensing LLC in the United States and 
other countries.

“x.v.Color” and “x.v.Color” logo are trademarks of Sony 
Corporation.

 .............................................  

4

2-1. Disassembly 

Flow 

...........................................................   6

2-2. Front 

Cover 

Assy 

............................................................   7

2-3.  Case, Fuse (F01) .............................................................   7
2-4.  Front Panel Block-1 ........................................................   8
2-5.  Front Panel Block-2 ........................................................   9
2-6.  Power Unit Block (ZA3000ES) ......................................   10
2-7.  DIGITAL Board Block-1 ................................................   11
2-8.  DIGITAL Board Block-2 ................................................   12
2-9. DIGITAL 

Board 

..............................................................  12

2-10.  DCDC Board Block-1 .....................................................   13
2-11.  DCDC Board Block-2 .....................................................   14
2-12.  STBY Board Block .........................................................   15
2-13.  AC Inlet (2P) Block ........................................................   16
2-14.  PRE-OUT Board (ZA3000ES) .......................................   17
2-15.  A-VIDEO Board Block-1 ...............................................   18
2-16.  A-VIDEO Board Block-2 ...............................................   19
2-17. A-VIDEO Board .............................................................   20
2-18. GND Board .....................................................................   21
2-19.  AUDIO Board Block-1 ...................................................   22
2-20.  AUDIO Board Block-2 ...................................................   23
2-21. Tuner Assy (TU1) ...........................................................   24
2-22.  AMP Board Block-1 .......................................................   25
2-23.  AMP Board Block-2 .......................................................   26
2-24. AMP Board .....................................................................   27
2-25. SPTM Board ...................................................................   27

 ............................................................   28

 .........................................   33

 ..........................................   34

6-1.  Block Diagram - DIGITAL AUDIO Section - ................   39
6-2.  Block Diagram - ANALOG AUDIO Section - ...............   40
6-3.  Block Diagram - AMP Section - .....................................   41
6-4.  Block Diagram - ANALOG VIDEO Section - ...............   42
6-5.  Block Diagram - HDMI INPUT Section - ......................   43
6-6.  Block Diagram - HDMI OUTPUT Section - ..................   44
6-7.  Block Diagram - NETWORK Section (1/2) - ................   45
6-8.  Block Diagram - NETWORK Section (2/2) - ................   46
6-9.  Block Diagram - PANEL Section - .................................   47
6-10.  Block Diagram - POWER SUPPLY Section - ................   48
6-11. Printed Wiring Board 

- AUDIO Board (Component Side) - ..............................   50

6-12. Printed Wiring Board 

- AUDIO Board (Conductor Side) - ................................   51

6-13.  Schematic Diagram - AUDIO Board (1/6) - ...................   52
6-14.  Schematic Diagram - AUDIO Board (2/6) - ...................   53

6-15.  Schematic Diagram - AUDIO Board (3/6) - ...................   54
6-16.  Schematic Diagram - AUDIO Board (4/6) - ...................   55
6-17.  Schematic Diagram - AUDIO Board (5/6) - ...................   56
6-18.  Schematic Diagram - AUDIO Board (6/6) - ...................   57
6-19. Printed Wiring Board 

- PRE-OUT Board (ZA3000ES) - ...................................   58

6-20. Schematic Diagram 

- PRE-OUT Board (ZA3000ES) - ...................................   59

6-21. Printed Wiring Board 

- AMP Board (Component Side) - ..................................   60

6-22. Printed Wiring Board 

- AMP Board (Conductor Side) - ....................................   61

6-23.  Schematic Diagram - AMP Board (1/2) - .......................   62
6-24.  Schematic Diagram - AMP Board (2/2) - .......................   63
6-25.  Printed Wiring Board - SPTM Board - ...........................   64
6-26.  Schematic Diagram - SPTM Board - ..............................   65
6-27.  Printed Wiring Board - A-VIDEO Board - .....................   66
6-28.  Schematic Diagram - A-VIDEO Board - ........................   67
6-29.  Printed Wiring Board - DIGITAL Board (Side A) - .......   68
6-30.  Printed Wiring Board - DIGITAL Board (Side B) - .......   69
6-31.  Printed Wiring Board - DISPLAY Board - .....................   70
6-32.  Schematic Diagram - DISPLAY Board - ........................   71
6-33. Printed Wiring Boards 

- POWER_KEY/M_VOL Boards -.................................   72

6-34. Schematic Diagram 

- POWER_KEY/M_VOL Boards -.................................   73

6-35. Printed Wiring Board 

- F-HDMI Board (ZA2000ES/ZA3000ES) - ..................   74

6-36. Schematic Diagram 

- F-HDMI Board (ZA2000ES/ZA3000ES) - ..................   74

6-37.  Printed Wiring Boards - DCDC Section - .......................   75
6-38.  Schematic Diagram - DCDC Section (1/2) - ..................   76
6-39.  Schematic Diagram - DCDC Section (2/2) - ..................   77
6-40.  Schematic Diagram - STBY Board - ..............................   78
6-41.  Printed Wiring Board - STBY Board -............................   79

7-1. Overall 

Section 

...............................................................  93

7-2.  Power Unit Section .........................................................   94
7-3.  DISPLAY Board Section ................................................   95
7-4.  Front Panel Section .........................................................   96
7-5.  DIGITAL Board Section .................................................   97
7-6.  DCDC Board Section ......................................................   98
7-7.  AUDIO Board Section ....................................................   99
7-8. Power 

Transformer 

Section 

............................................  

100

7-9.  AMP Board Section ........................................................  101
7-10.  Heat Sink Section ............................................................  102
7-11. Chassis Section ...............................................................  103

 ..............................  104

Accessories are given in the last of the electrical parts list.

Note: Refer to service manual supplement-1 for the DISPLAY board 

of  printed wiring board, schematic diagram and electrical parts 
list of STR-ZA2000ES: Australian model.

UNLEADED  SOLDER
Boards requiring use of unleaded solder are printed with the lead-
free mark (LF) indicating the solder contains no lead.
(Caution:  Some printed circuit boards may not come printed with 

the lead free mark due to their particular size)

Unleaded solder has the following characteristics.
•  Unleaded solder melts at a temperature about 40 °C higher 

than ordinary solder.

 

Ordinary soldering irons can be used but the iron tip has to be 
applied to the solder joint for a slightly longer time.

 

Soldering irons using a temperature regulator should be set to 
about 350 °C.
Caution: The printed pattern (copper foil) may peel away if 

the heated tip is applied for too long, so be careful!

• Strong 

viscosity

 

Unleaded solder is more viscous (sticky, less prone to fl ow) 
than ordinary solder so use caution not to let solder bridges 
occur such as on IC pins, etc.

• 

Usable with ordinary solder

 

It is best to use only unleaded solder but unleaded solder may 
also be added to ordinary solder.

PROTECTOR

The receiver will automatically turn off after a few seconds. Check the following:

There may be an electrical surge or power failure. Unplug the AC power cord (mains lead) and then plug

in the cord again after 30 minutes.

The receiver is covered and the ventilation holes are blocked. Remove the object covering the ventilation

holes of the receiver. (STR-ZA3000ES only)

The impedance of the connected speakers is below the rated impedance range indicated on the back

panel of the receiver. Reduce the volume level.

Unplug the AC power cord (mains lead) and let the receiver cool down for 30 minutes while performing the

following troubleshooting:

Disconnect all of the speakers and subwoofer.

Check that the speaker wires are tightly twisted on both ends.

Connect the front speaker first, increase the volume level and operate the receiver for at least 30 minutes until
it completely warms up. Then, connect each additional speaker one by one and test each additional speaker
until you detect which speaker is causing the protection error.

After checking the above items and fixing any problems, plug in the AC power cord (mains lead) and turn

on the receiver. If the problem persists, consult your nearest Sony dealer.

List of messages after Auto Calibration measurements

Code 31:

Front speakers are not selected properly. Select the front speakers using SPEAKERS and perform the

Auto Calibration again. For details on selecting the front speakers, see “

Selecting the front speakers

.”

Code 32, Code 33:

Speakers were not detected or not connected properly.

None of the front speakers are connected or only one front speaker is connected.

Either the surround left or surround right speaker is not connected.

A surround back speaker is connected only to the SPEAKERS SURROUND BACK/FRONT HIGH/FRONT B/BI-
AMP/ZONE 2 R terminal. If connecting only one surround back speaker, connect it to the SPEAKERS
SURROUND BACK/FRONT HIGH/FRONT B/BI-AMP/ZONE 2 L terminal.

Either the front high left or front high right speaker is not connected.

The optimizer microphone is not connected. Make sure that the optimizer microphone is connected

properly and perform the Auto Calibration again.

If the optimizer microphone is connected properly but the error code still appears, the optimizer

microphone cable may be damaged.

Warning 40:

The measurement process has been completed and a high noise level has been detected. You may be

able to achieve better results if you try the process again in a quiet environment.

Warning 41, Warning 42:

The input from the microphone is too large.

The distance between the speaker and the microphone may be too small. Set them further apart and perform
the measurement again.

Warning 43:

The distance and position of a subwoofer cannot be detected. This may be caused by noise. Try

performing the measurement in a quiet environment.

NO WARNING:

There is no warning information.

Network features message list

Invalid XXX (*):

The entered value is incorrect or invalid.

*

 XXX represents an IP Address, Subnet Mask or Default Gateway.

You can clear all memorized settings and restore the receiver to the factory default settings by the following

procedure. This procedure can also be used to initialize the receiver before you use it for the first time. 

Be sure to use the buttons on the receiver to perform this operation.

1. Turn off the receiver.

2. Hold down 

 (on/standby) on the receiver for 5 seconds.

[MEMORY CLEARING] appears on the display panel for a while, then changes to [MEMORY

CLEARED!] .

Do not turn the receiver off until [MEMORY CLEARED!] appears on the display panel.

Be sure to use the buttons on the receiver to perform this operation.

1. Turn off the receiver.

2. Hold down MULTI ST. and press 

 (on/standby) on the receiver.

[S.F. INITIALIZED!] appears on the display panel and all sound fields are reset to their default setting.

MODEL  IDENTIFICATION
Distinguish the model by part number on back panel.

STR-ZA3000ES: US and Canadian models

4-533-925-0[]

STR-ZA2000ES: US and Canadian models

4-533-925-1[]

STR-ZA1000ES: US and Canadian models

4-533-925-2[]

STR-ZA2000ES: Australian model

4-533-925-3[]

NOTE  THE  REPAIRING  OF  DIGITAL  BOARD
When the DIGITAL board installed in this unit is defective, re-
place the complete mounted board. The mounted parts cannot re-
place with single.
Block diagram and printed wiring board that have been described 
on this service manual are for reference.
Schematic diagram have not described.

NOTE  OF  REPLACING  THE  IC200,  IC2107,  IC2500  
AND  IC2502  ON  THE  AUDIO  BOARD
IC200, IC2107, IC2500 and IC2502 on the AUDIO board cannot 
replace with single. When these parts are damaged, replace the 
complete mounted board.

NOTE  OF  REPLACING  THE  IC981,  IC1701,  IC1721,  
IC1741  AND  IC1761  ON  THE  DCDC  BOARD
IC981, IC1701, IC1721, IC1741 and IC1761 on the DCDC board 
cannot replace with single. When these parts are damaged, replace 
the complete mounted board.

CAPACITOR  ELECTRICAL  DISCHARGE  PROCESSING
When checking the board, the electrical discharge is necessary for 
the electric shock prevention.
Connect the resistor to both ends of respective capacitors.

• 

AMP board: C913, C914

:/2 W 800 :/2 W

• 

Power unit (PU1) (STR-ZA3000ES only): C301

:/2 W

 

Note: Please be careful enough when you work, because this area is 

primary side area.