Sharp LC-40LE831E (serv.man34) Service Manual / Technical Bulletin ▷ View online
LCD 2012 01 03
Date of Issue:
25
th
January 2012
Classification:
White
LCD TELEVISION TECHNICAL BULLETIN
Page 1 of 9
Sharp Electronics (UK) Limited
Reference – EEL1051
Revision - 1
White – Carry out as required
Yellow – Carry out as required and whenever the unit comes in for service
Red – Carry out on all units
MODELS
LC40LE831EK LC46LE831EK
SYMPTOM Access to “AquosNet+” is refused.
When a customer tries to access “AquosNet+”,access is denied.
In some cases, the customer may see and error code “E999”.
CAUSE
The “AquosNet+” license key data was duplicated and written to more than one unit
during production.
during production.
ACTION
The following methods MUST be carried out to allow access to “AquosNet+”.
Failure to carry out ALL of the actions described will result in access being denied
even after the key has been written.
Failure to carry out ALL of the actions described will result in access being denied
even after the key has been written.
If the set is under warranty and not part of a Bought Out Guarantee, all repairs must
be referred to Sharpserv
Confirm the model you are repairing is affected by checking the list of serial
numbers
numbers
E-mail
for a unique “USER ID” including your
company name and service manager’s name.
For each PC used, you will require a “USER ID”.
For each PC used, you will require a “USER ID”.
Download “Service Key” tool from the Technical Website and extract the file.
This will give you 2 files “ServiceKey.exe” and “ServiceKeyLocker.exe”.
This will give you 2 files “ServiceKey.exe” and “ServiceKeyLocker.exe”.
Ensure the “Black dot” mark has been made to the unit
Ensure you send the file “ServiceLog******.txt” to
Serial number list of affected models are given on page 2 and 3.
Please ensure both model and serial number you are updating is included in this list.
If the model you are experiencing issues with is not included in the list, please e-mail
LCD 2012 01 03
Date of Issue:
25
th
January 2012
Classification:
White
LCD TELEVISION TECHNICAL BULLETIN
Page 2 of 9
Sharp Electronics (UK) Limited
Reference – RG09012012
Revision - 1
White – Carry out as required
Yellow – Carry out as required and whenever the unit comes in for service
Red – Carry out on all units
SERIAL
Model Name
MODEL (with Suffix)
105031585
LC-40LE831E
LC-40LE831E[K][A]
105031625
LC-40LE831E
LC-40LE831E[K][A]
105031673
LC-40LE831E
LC-40LE831E[K][A]
105031736
LC-40LE831E
LC-40LE831E[K][A]
105031906
LC-40LE831E
LC-40LE831E[K][A]
105031923
LC-40LE831E
LC-40LE831E[K][A]
105031987
LC-40LE831E
LC-40LE831E[K][A]
105032036
LC-40LE831E
LC-40LE831E[K][A]
105032256
LC-40LE831E
LC-40LE831E[K][A]
105032261
LC-40LE831E
LC-40LE831E[K][A]
105032264
LC-40LE831E
LC-40LE831E[K][A]
105032279
LC-40LE831E
LC-40LE831E[K][A]
105032322
LC-40LE831E
LC-40LE831E[K][A]
105032326
LC-40LE831E
LC-40LE831E[K][A]
105032332
LC-40LE831E
LC-40LE831E[K][A]
105032348
LC-40LE831E
LC-40LE831E[K][A]
105032349
LC-40LE831E
LC-40LE831E[K][A]
105011132
LC-40LE831E
LC-40LE831E[K]
105011133
LC-40LE831E
LC-40LE831E[K]
105011134
LC-40LE831E
LC-40LE831E[K]
105011165
LC-40LE831E
LC-40LE831E[K]
105011188
LC-40LE831E
LC-40LE831E[K]
105011192
LC-40LE831E
LC-40LE831E[K]
105011194
LC-40LE831E
LC-40LE831E[K]
105011207
LC-40LE831E
LC-40LE831E[K]
105011223
LC-40LE831E
LC-40LE831E[K]
105011231
LC-40LE831E
LC-40LE831E[K]
105011232
LC-40LE831E
LC-40LE831E[K]
105011236
LC-40LE831E
LC-40LE831E[K]
105011240
LC-40LE831E
LC-40LE831E[K]
105011245
LC-40LE831E
LC-40LE831E[K]
105011246
LC-40LE831E
LC-40LE831E[K]
105011260
LC-40LE831E
LC-40LE831E[K]
105011263
LC-40LE831E
LC-40LE831E[K]
105011287
LC-40LE831E
LC-40LE831E[K]
105011291
LC-40LE831E
LC-40LE831E[K]
105011295
LC-40LE831E
LC-40LE831E[K]
105011299
LC-40LE831E
LC-40LE831E[K]
105011302
LC-40LE831E
LC-40LE831E[K]
LCD 2012 01 03
Date of Issue:
25
th
January 2012
Classification:
White
LCD TELEVISION TECHNICAL BULLETIN
Page 3 of 9
Sharp Electronics (UK) Limited
Reference – RG09012012
Revision - 1
White – Carry out as required
Yellow – Carry out as required and whenever the unit comes in for service
Red – Carry out on all units
105011303
LC-40LE831E
LC-40LE831E[K]
SERIAL
Model Name
MODEL (with Suffix)
105011304
LC-40LE831E
LC-40LE831E[K]
105011309
LC-40LE831E
LC-40LE831E[K]
105011348
LC-40LE831E
LC-40LE831E[K]
105011356
LC-40LE831E
LC-40LE831E[K]
105011377
LC-40LE831E
LC-40LE831E[K]
105011404
LC-40LE831E
LC-40LE831E[K]
105011423
LC-40LE831E
LC-40LE831E[K]
105011441
LC-40LE831E
LC-40LE831E[K]
105011448
LC-40LE831E
LC-40LE831E[K]
105011453
LC-40LE831E
LC-40LE831E[K]
105011543
LC-40LE831E
LC-40LE831E[K]
105011554
LC-40LE831E
LC-40LE831E[K]
105011688
LC-40LE831E
LC-40LE831E[K]
105031160
LC-46LE831E
LC-46LE831E[K][A]
105031182
LC-46LE831E
LC-46LE831E[K][A]
105031190
LC-46LE831E
LC-46LE831E[K][A]
105031194
LC-46LE831E
LC-46LE831E[K][A]
105031225
LC-46LE831E
LC-46LE831E[K][A]
105031263
LC-46LE831E
LC-46LE831E[K][A]
105031276
LC-46LE831E
LC-46LE831E[K][A]
105031280
LC-46LE831E
LC-46LE831E[K][A]
105031286
LC-46LE831E
LC-46LE831E[K][A]
105031301
LC-46LE831E
LC-46LE831E[K][A]
105031397
LC-46LE831E
LC-46LE831E[K][A]
105031417
LC-46LE831E
LC-46LE831E[K][A]
105031424
LC-46LE831E
LC-46LE831E[K][A]
105031474
LC-46LE831E
LC-46LE831E[K][A]
105031508
LC-46LE831E
LC-46LE831E[K][A]
105031517
LC-46LE831E
LC-46LE831E[K][A]
105031530
LC-46LE831E
LC-46LE831E[K][A]
105031558
LC-46LE831E
LC-46LE831E[K][A]
105031559
LC-46LE831E
LC-46LE831E[K][A]
LCD 2012 01 03
Date of Issue:
25
th
January 2012
Classification:
White
LCD TELEVISION TECHNICAL BULLETIN
Page 4 of 9
Sharp Electronics (UK) Limited
Reference – RG09012012
Revision - 1
White – Carry out as required
Yellow – Carry out as required and whenever the unit comes in for service
Red – Carry out on all units
Before writing the “Service Key” information, please ensure you have the following equipment:
You have an RS-232 Null Modem (Crossed) cable
Windows XP, Windows Vista or Windows 7 PC
Your PC has a serial port
Setting Method of dedicated writing tool for Rework
Dedicated writing tool means a “
ServiceKey.exe”
and “
ServiceKeyLocker.exe
”
Create a new folder on your PC
Create a new folder under C;\
Folder name:
Folder name:
ServiceKey
Setting
“Service
key.exe”
Copy and paste “
ServiceKey.exe”
and “
ServiceKeyLocker.exe”
into C:\ServiceKey
Run
“ServiceKeyLock.exe”