DOWNLOAD Sharp XG-V10XE Service Manual ↓ Size: 1.25 MB | Pages: 63 in PDF or view online for FREE

Model
XG-V10XE
Pages
63
Size
1.25 MB
Type
PDF
Document
Handy Guide
Brand
Device
Projector / Version 1.1
File
xg-v10xe.pdf
Date

Sharp XG-V10XE Handy Guide ▷ View online

Warranty Procedure
Version 1.1
Issue 04/2006
6
SHARP ELECTRONICS (UK) LTD
PROJECTOR TECHNICAL SUPPORT
TECHNICAL SERVICES GROUP
Warranty Details for XGV10 Series Projectors
1. 
Scope
• 
The reseller will carry out all warranty repairs to Sharp XGV10 series projectors sold by them.
• 
Repairs to all units will be carried out to component level, where possible.
• 
Alternatively, the product may be repaired by Sharp’s approved service company on a chargeable basis.
2. Warranty
• 
XGV10 series projector products carry a one-year manufacturer’s parts only warranty. This covers all major
components against defects in design, materials or workmanship, valid from the date of initial use. The reseller
may return product to Sharps approved service contractor (T.P. Matrix) for repair on a chargeable basis.
• 
Carriage costs are the responsibility of the reseller in accordance with their own service agreement. Carriage
costs are not covered under manufacturer’s warranty.
• 
Parts cost repaid. (Parts ordered via the Intranet have a 7.5% discount applied. Full parts cost is repaid under
warranty).
3. Warranty Parts
• 
All parts replaced under the manufacturer’s warranty are to be kept and returned to Sharp Electronics with the
accompanying warranty claim documentation.
• 
Authorisation must be obtained by the reseller from Sharp, prior to replacing any high value or non-repairable
parts under warranty (e.g. LCD panels, ballast units).
• 
Complete PWB units are not covered under warranty and must be repaired to component level by the reseller.
4. Responsibilities
Reseller
• 
Ensure the customer is informed of your warranty terms and conditions.
• 
Inform the customer of the correct machine specification, as defined by Sharp Electronics.
• 
Carry out preventative and corrective maintenance in accordance with service documentation and Sharp
Electronics’ instructions.
• 
Correctly prepare the machine for installation by performing an established Pre-Delivery Inspection, including
where necessary, the rectification of any problems that may be discovered during the Pre-Deliver Inspection.
• 
Problems highlighted by the Pre-Delivery Inspection must be reported to Sharp Electronics, using the Field
Quality Report (FQIR) form (see appendix 5).
• 
Correctly install the machine, and carry out user maintenance and operation training, as outlined in the product
Operation Manual.
• 
Maintain an adequate level of Sharp Electronics trained technicians at all authorised reseller branches, to
ensure prompt and efficient service to the level specified in the customer contract. Details of training courses
may be obtained by calling the LCD hot-line (0161 204 2418)
• 
Ensure recommended modifications are implemented within the specified time scale, as advised in Sharp
Electronics Technical Bulletins.
• 
Submit maintenance agreements or details of chargeable service rates at the time of purchase. Charges should
be independently determined between the reseller and the Customer, and should be in line with the industry
standard.
• 
Repair all units that fail within their warranty period.
• 
All warranty repairs will be to component level as indicated in this policy.
• 
Service repair data and service feedback to be made available to Sharp Electronics Technical Services Group
upon request, and to include quality control information and field repair data.
Warranty Procedure
Version 1.1
Issue 04/2006
7
SHARP ELECTRONICS (UK) LTD
PROJECTOR TECHNICAL SUPPORT
TECHNICAL SERVICES GROUP
Sharp
• 
Set up of direct warranty and parts accounts for approved resellers.
• 
Provide free product training courses.
• 
Provide free first issue copies of all service literature.
• 
Provide access to our technical Intranet site
• 
Provide free technical advice via the LCD Help-Desk during normal office hours (9:00am to 5:00pm), excluding
Public and Bank Holidays. A message service is provided outside of these hours.
• 
Consider field visits on a case by case basis, with reseller staff, to their customers for difficult technical
problems.
Items excluded from warranty
• 
Replacement PCBs
• 
Projection Lamps
• 
Air Filters
• 
Lens Cover
• 
Operation Manuals and other literature
• 
Plugs & Fuses
• 
Cosmetic Parts
• 
Accessory Cables
• 
Spare Parts, unless faulty on receipt
• 
Batteries
• 
Internal and external cleaning and general maintenance
• 
Faults caused by incorrect installation, maintenance, poor handling, misuse or misoperation.
• 
Picture generation devices, such as LCD panels, DMD chips, without prior authorisation from Sharp Systems
Technical Department). NB. LCD panels with pixel failures within factory specifications will not be
authorised.
Approved Service Companies:
T.P. Service Co
Unit J Prince of Wales Industrial Park
Vulcan St
Oldham
Lancashire OL1 4ER
Tel: 0161 626 4067
Fax: 0161 627 1741
Internet: 
www.tpgroup.co.uk
Maintenance Indicators
Version 1.1
Issue 04/2006
8
SHARP ELECTRONICS (UK) LTD
PROJECTOR TECHNICAL SUPPORT
TECHNICAL SERVICES GROUP
• 
The warning lights on the projector indicate problems inside the projector.
• 
There are three warning lights: a TEMPERATURE WARNING indicator that warns you
when the projector is too hot, and two LAMP REPLACEMENT indicators that warn you
when to change a lamp.
• 
If a problem occurs, either the temperature warning indicator or the lamp replacement
indicator will illuminate red, and the power will turn off. After the power has been turned
off, follow the procedures given below.
About the temperature warning
indicator
About the lamp replacement
indicator
If the temperature inside the projector increases, due
to blockage of the air vents, or the setting location,
“TEMP ” will blink in the lower left corner of the
picture. If the temperature keeps on rising, the lamp
will turn off and the temperature warning indicator
will blink, the cooling fan will run for further 90
seconds, then the power will be shut off. After
“TEMP” appears, be sure to perform the following
measures.
• 
When the remaining lamp life becomes 900
hours or more, “Lamp Warning Icon” will be
displayed on the screen in yellow. When the
hours reach 1000,  “Lamp Warning Icon” will
change to “Lamp Warning Icon” (red), the lamp
will automatically turn off and then the projector
as well. At this time, the lamp replacement
indicator will illuminate in red.
• 
If you try to turn on the projector a fourth time
without replacing the lamp, the projector will not
turn on.
Maintenance Indicators
Version 1.1
Issue 04/2006
9
SHARP ELECTRONICS (UK) LTD
PROJECTOR TECHNICAL SUPPORT
TECHNICAL SERVICES GROUP
Maintenance indicator
Condition
Problem
Possible Solution
Normal
Abnormal
• 
Blocked air intake
• 
Relocate the
projector to an
area with proper
ventilation.
Temperature
warning
indicator
Off
Red on/
Power off
The internal
temperature is
abnormally high.
• 
Cooling fan breakdown
• 
Internal circuit failure
• 
Clogged air intake
• 
Take the projector
to your nearest
Sharp Authorised
Projector Dealer or
Service Centre
Red blinks/
Red on
Time to change
the lamp
• 
Remaining lamp life
becomes 5% or under.
Lamp
replacement
indicator
Green on
• 
Green
blinks
when
the
lamp is
active.
Red on/
Power off
The lamp does not
illuminate.
• 
Burnt-out lamp
• 
Lamp circuit failure
• 
Carefully replace
the lamp. Take the
projector to your
nearest
• 
Sharp Authorised
Projector Dealer or
Service Centre for
repair.
• 
Please exercise
care
Power
indicator
Green on/
Red on
Red blinks
The power indicator
blinks in red when
the projector is on.
• 
The filter cover, lamp unit
cover or lens cover is
open.
• 
Securely install the
covers.
• 
If the power
indicator blinks
even when the
filter cover is
securely installed,
contact your
nearest Sharp
Authorised
Projector Dealer or
Service Centre for
advice.
Important Information
• 
If the temperature warning indicator illuminates, and the power turns off, follow the above possible
solutions and then wait until the projector has cooled down completely before plugging in the power
cord and turning the power back on. (At least 5 minutes.)
• 
If the power is turned off and then turned on again, as during a brief test, the lamp replacement
indicator may be triggered, preventing the power from going on. Should this occur, take the power
cord out of the wall outlet and plug it back in again.
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