This can sometimes be caused by paper with a high paper dust content, this can build up on the orange rollers in the decurl unit and cause the paper to slip. Clean all transport rollers. If the unit has performed more than 1 million A4 pages perform maintenance as per service manual.
MX-TM10 (serv.man8) IMPROVEMENT OF THE CUT WASTE STORAGE ABILITY Service Manual / Technical Bulletin
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MX-TM10 (serv.man2) MX-TM10 Handy Guide Version Draft May 2015 - NOTE - Handy Guides are NOT a substitute for Service Manuals and Parts Guides Handy Guide
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MX-TM10 (serv.man9) MX-TM10 Handy Guide Version 1a June 2015 - NOTE - Handy Guides are NOT a substitute for Service Manuals and Parts Guides Handy Guide
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MX-TM10 (serv.man10) MX-TM10 Handy Guide Version Draft May 2015 - NOTE - Handy Guides are NOT a substitute for Service Manuals and Parts Guides Handy Guide