Sharp MX-M850 (serv.man38) Service Manual ▷ View online
MX-M1100 SELF DIAG AND TROUBLE CODE 8 – 1
MX-M1100
Service Manual
[8] SELF DIAG AND TROUBLE CODE
1. Self diag
When an error occurs in the machine or when the life of a consum-
able is nearly expired or expired, the machine detects and displays
the particular issue on the operation panel. This allows the service
person to take suitable action to resolve the issue. In case of a
trouble code, the machine logs the error and stops the machine to
minimize damage.
able is nearly expired or expired, the machine detects and displays
the particular issue on the operation panel. This allows the service
person to take suitable action to resolve the issue. In case of a
trouble code, the machine logs the error and stops the machine to
minimize damage.
A. Function and purpose
1)
Securing machine safety. (The machine is stopped on detec-
tion of a problem.)
tion of a problem.)
2)
The damage to the machine is minimized. (The machine is
stopped on detection of a problem.)
stopped on detection of a problem.)
3)
By displaying the area of trouble,the trouble position can be
quickly identified. (This allows the service person to perform an
accurate repair, improving the repair efficiency.)
quickly identified. (This allows the service person to perform an
accurate repair, improving the repair efficiency.)
4)
Advance warning of consumable - end of part life avoids stop-
ping of the machine due to consumable life end and allows for
ordering the proper parts for installation.
ping of the machine due to consumable life end and allows for
ordering the proper parts for installation.
B. Self diag message kinds
The self diag messages are classified as shown in the table below.
C. Self diag operation and related work flow
The machine always monitors its state of operation.
When the machine recognizes a problem, it stops the operation
and displays the trouble message.
A warning message is displayed when a consumable part life is
nearly expired or is expired.
When a warning message is displayed, the machine may or may
not stop depending upon the situation.
The trouble messages and the warning messages are displayed by
the LCD.
Some trouble messages are automatically cleared when the trou-
ble is repaired. Some other troubles messeges must be cleared by
a simulation.
Some warning messages of consumable parts are automatically
cleared when the consumable is replaced. Some other warning
messages must be cleared by a simulation.
When the machine recognizes a problem, it stops the operation
and displays the trouble message.
A warning message is displayed when a consumable part life is
nearly expired or is expired.
When a warning message is displayed, the machine may or may
not stop depending upon the situation.
The trouble messages and the warning messages are displayed by
the LCD.
Some trouble messages are automatically cleared when the trou-
ble is repaired. Some other troubles messeges must be cleared by
a simulation.
Some warning messages of consumable parts are automatically
cleared when the consumable is replaced. Some other warning
messages must be cleared by a simulation.
Class 1
User
Warning of troubles which can be recovered by
the user. (Paper jam, consumable part life
expiration, etc.)
the user. (Paper jam, consumable part life
expiration, etc.)
Serviceman
Warning of troubles which can be recovered only
by a serviceman. (Motor trouble, maintenance,
etc.)
by a serviceman. (Motor trouble, maintenance,
etc.)
Other
—
Class 2
Warning
Warning to the user, not a machine trouble
(Preliminary warning of life expiration of a
consumable part, etc.)
(Preliminary warning of life expiration of a
consumable part, etc.)
Trouble
Warning of a machine trouble. The machine is
stopped.
stopped.
Other
—
Troubleshoot the cause.
YES
NO
Detects/analyzes
the content.
Trouble/Warning
Warning
Trouble
The machine is stopped.
The content is displayed.
Trouble/Warning
Warning
A consumable
part has reached
its lifetime.
Trouble
Replace or supply
the consumable part.
Cancel the self-
diagnostic message with
the diagnostics
(test commands).
Reset
Standby state
Monitors the machine
conditions.
Repair
MX-M1100 SELF DIAG AND TROUBLE CODE 8 – 2
D. Breakdown sequence
(1) Breakdown mode list
There are following cases of the breakdown mode.
Kind of trouble
Judgment
block
Trouble code
Operatable mode
Copy scan
(including
interruption)
Scan
push
push
Scan
pull
Scan
To
HDD
FAX
send
FAX
print
Print
List
print
Notification
to FAST
host
FAX board trouble (one line)
ICU
F6
{
{
{
{
U1
U1
{
{
U1
• HDD trouble
• HDD-ASIC self test trouble
• HDD-ASIC self test trouble
E7 (03, 04)
✕
✕
✕
✕
✕
✕
✕
✕
✕
OPU communication trouble
U9 (00), A0 (03)
✕
✕
✕
✕
✕
{
{
{
{
SCU communication trouble
E7 (80), A0 (02)
✕
✕
✕
✕
✕
{
{
{
{
PCU communication trouble
E7 (90), A0 (01)
✕
✕
✕
✕
✕
✕
✕
✕
{
Power controller trouble
L8 (01), L8 (20)
✕
✕
✕
✕
✕
✕
✕
✕
{
Printer port system trouble
F9 (00)
{
✕
✕
{
{
{
✕
*11
U
*12
{
Backup battery voltage fall
U1 (01)
✕
✕
✕
✕
✕
✕
✕
✕
{
Controller fan motor trouble
L4 (29, 30)
✕
✕
✕
✕
✕
✕
✕
✕
✕
Connection trouble
(ICU detection)
(ICU detection)
E7 (60 – 65)
A0 (10 – 13, 20)
A0 (10 – 13, 20)
✕
✕
✕
✕
✕
✕
✕
✕
✕
Serial number discrepancy
U2 (30)
✕
✕
✕
✕
✕
✕
✕
✕
✕
DOCC (Document control)
PWB is not detected.
PWB is not detected.
UC (21)
✕
✕
✕
✕
✕
{
{
{
{
DOCC (Document control)
PWB is not detected.
(DSPF PWB side)
PWB is not detected.
(DSPF PWB side)
UC (31)
U6
U6
U6
U6
U6
{
{
{
{
CPT PWB is not detected.
(SCU PWB side)
(SCU PWB side)
UC (22)
U8
U8
U8
U8
U8
{
{
{
{
CPT PWB is not detected.
(DSPF PWB side)
(DSPF PWB side)
UC (32)
U7
U7
U7
U7
U7
{
{
{
{
External communication
disabled (RIC)
disabled (RIC)
U7 (50, 51)
✕
✕
✕
✕
✕
✕
✕
✕
{
Memory error (included not
installed the expansion RAM)
installed the expansion RAM)
U2 (00, 05, 10, 11, 22, 23,
24, 25)
24, 25)
✕
✕
✕
✕
✕
✕
✕
✕
{
HDD registration data sum
error
error
U2 (50)
✕
✕
✕
✕
✕
✕
✕
✕
{
Image memory trouble,
decode error
decode error
E7 (00, 01, 05, 06, 08, 09,
18, 19)
18, 19)
✕
✕
✕
✕
✕
✕
✕
✕
{
Personal counter not-installed
trouble
trouble
PC (00)
✕
✕
✕
✕
✕
✕
✕
✕
{
Auditor NOT READY
FF (FE)
U2
U2
U2
U2
U2
U2
U2
U2
{
Laser trouble
PCU
E7 (20, 28, 29), L6 (10)
✕
✕
✕
✕
✕
✕
✕
✕
*9
{
Connection trouble
(PCU detection)
(PCU detection)
E7 (50), A0 (21)
✕
✕
✕
✕
✕
✕
✕
✕
✕
PCU section general troubles
(motor, fusing, etc.)
(motor, fusing, etc.)
H2, H3, H4, H5,
L4 (Excluding 29, 30),
U2 (90, 91),
F2 (00, 02, 04, 05),
C1 (00, 01), F4 (38)
L4 (Excluding 29, 30),
U2 (90, 91),
F2 (00, 02, 04, 05),
C1 (00, 01), F4 (38)
✕
✕
✕
✕
✕
✕
✕
✕
*9
{
Paper feed tray 0 trouble
U6 (63, 68, 69)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 1 trouble
F3 (12)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 2 trouble
F3 (22)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 3 trouble
F3 (32)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 4 trouble
F3 (42)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 5 trouble
U6 (09, 20, 21, 22, 51,
23, 24)
23, 24)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 6 trouble
U6 (33, 38, 39)
U3
{
{
{
{
U3
U3
U3
*9
{
Paper feed tray 7 trouble
U6 (43, 48, 49)
U3
{
{
{
{
{
U3
U3
*9
{
Staple trouble
F1 (10)
U4
U4
U4
U4
U4
U4
U4
U4
*9
{
Center binding section trouble
F1 (23, 31, 43, 44, 45, 46,
47, 48)
47, 48)
U4
U4
U4
U4
U4
U4
U4
U4
*9
{
Z-folding section trouble
F1 (72, 73, 74, 75, 76, 77)
U4
U4
U4
U4
U4
U4
U4
U4
*9
{
MX-M1100 SELF DIAG AND TROUBLE CODE 8 – 3
{
: Operation enabled,
✕: Operation disabled
U 1: The operation is enabled in a line other than the trouble line.
U 2: Based on the auditor specifications.
U 3: When detected during other than a job, the operation is enabled with a tray other than the trouble tray.
U 4: When detected during other than a job, the operation is enabled in a section other than the trouble paper exit section.
U 5: When detected during other than a job, the operation is enabled in the OC mode.
U 6: When detected during other than a job, the operation is enabled in the OC mode / the single surface scan mode.
U 7: When detected during other than a job, the operation other than duplex color scan is enabled.
U 8: When detected during other than a job, the operation is enabled in the Black & White mode.
* 9: Since communication is enabled, reception can be transferred.
* 10: Trouble display message is displayed in 2 lines. (Example: Ready to copy. F2 trouble)
* 11: When FIERY (EFI) option is installed, PCL, GDI will not operate. (Machine specifications) (Exclusive)
* 12: Only FIERY (EFI) option list print (self print) is disabled.
[Trouble mode process]
• Machine operation enabled under some conditions.
U 2: Based on the auditor specifications.
U 3: When detected during other than a job, the operation is enabled with a tray other than the trouble tray.
U 4: When detected during other than a job, the operation is enabled in a section other than the trouble paper exit section.
U 5: When detected during other than a job, the operation is enabled in the OC mode.
U 6: When detected during other than a job, the operation is enabled in the OC mode / the single surface scan mode.
U 7: When detected during other than a job, the operation other than duplex color scan is enabled.
U 8: When detected during other than a job, the operation is enabled in the Black & White mode.
* 9: Since communication is enabled, reception can be transferred.
* 10: Trouble display message is displayed in 2 lines. (Example: Ready to copy. F2 trouble)
* 11: When FIERY (EFI) option is installed, PCL, GDI will not operate. (Machine specifications) (Exclusive)
* 12: Only FIERY (EFI) option list print (self print) is disabled.
[Trouble mode process]
• Machine operation enabled under some conditions.
The operation except for the trouble mode is enabled (READY) and only the setting of the disabled mode is enabled, and operation disable
is informed by a message. (NOT READY in this case)
(Display) A dialog is displayed when a trouble occurs. For the mode where operations are enabled, [OK] button is added to the message.
When operations are disabled, [OK] button is not displayed, and the message is displayed until the trouble is cancelled.
* For U1, 2, 3, 5, 6 perform the following procedures. (USP4691317 made by X)
• When a trouble is detected during a job, the machine operation is terminated. (Trouble display / without [OK] button)
• When a trouble is detected during other than a JOB, the trouble display is not made and the trouble position cannot be selected.
is informed by a message. (NOT READY in this case)
(Display) A dialog is displayed when a trouble occurs. For the mode where operations are enabled, [OK] button is added to the message.
When operations are disabled, [OK] button is not displayed, and the message is displayed until the trouble is cancelled.
* For U1, 2, 3, 5, 6 perform the following procedures. (USP4691317 made by X)
• When a trouble is detected during a job, the machine operation is terminated. (Trouble display / without [OK] button)
• When a trouble is detected during other than a JOB, the trouble display is not made and the trouble position cannot be selected.
(The display is not turned off. Machine/Button)
• Troubles which disable the machine operations
The trouble display is always made, and all the modes cannot be set.
[Writing to the trouble memory]
When a trouble of the same kind occurs, Sim. 26-35 is used to select whether the trouble is written into the trouble memory or not. When this
simulation is set, the trougle is written into the trouble memory uncoditionally.
(Sim. 26-35)
0: Only once. If same as the previous one, it is not saved. (Default)
1: Any time. Though same as the previous one, it is saved.
When a trouble of the same kind occurs, Sim. 26-35 is used to select whether the trouble is written into the trouble memory or not. When this
simulation is set, the trougle is written into the trouble memory uncoditionally.
(Sim. 26-35)
0: Only once. If same as the previous one, it is not saved. (Default)
1: Any time. Though same as the previous one, it is saved.
After-process trouble
PCU
F0
U4
U4
U4
U4
U4
U4
U4
U4
*9
{
Inserter trouble (except for
communication trouble)
communication trouble)
F1 (61)
U3
{
{
{
{
U 3
U 3
U 3
*9
{
Other troubles
EE (EL, EU)
{
{
{
{
{
{
{
{
{
Process control trouble
(PCU detection)
(PCU detection)
F2 (31)
{
*10
{
{
{
{
{
{
{
{
Double-feed detection trouble
FF (00)
{
{
{
{
{
{
{
{
{
Connection trouble
(SCU detection)
(SCU detection)
SCU
E7 (70, 75), A0 (22)
✕
✕
✕
✕
✕
✕
✕
✕
✕
SCU color system troubles
(SCU detection)
(SCU detection)
UC (02)
U 8
U 8
U 8
U 8
U 8
{
{
{
{
SCU color system troubles
(DSPF detection)
(DSPF detection)
UC (12)
U7
U7
U7
U7
U7
{
{
{
{
Anti-copy system
UC (20)
✕
✕
✕
✕
✕
{
{
{
{
Anti-copy system
(DSPF detection)
(DSPF detection)
UC (30)
U 6
U 6
U 6
U 6
U 6
{
{
{
{
EEPROM system
U2 (80, 81)
✕
✕
✕
✕
✕
{
{
{
{
Scanner section general
troubles (mirror motor, lens,
copy lamp)
troubles (mirror motor, lens,
copy lamp)
L1, L2, L3, F5
✕
✕
✕
✕
✕
{
{
{
{
CCD general troubles
(shading, etc.)
(shading, etc.)
E7 (10, 11, 14)
✕
✕
✕
✕
✕
{
{
{
{
RSPF/DF trouble
U5
U 5
U 5
U 5
U 5
U 5
{
{
{
{
SPF back surface scanning
section troubles
section troubles
E6 (10, 11, 14)
U 6
U 6
U 6
U 6
U 6
{
{
{
{
Double-feed detection trouble
FF (10)
{
{
{
{
{
{
{
{
{
Process control trouble
(Only history is left.)
(PCU detection)
(Only history is left.)
(PCU detection)
PCU
E7(35), F2 (39, 47, 58),
L4 (15)
L4 (15)
{
{
{
{
{
{
{
{
{
Kind of trouble
Judgment
block
Trouble code
Operatable mode
Copy scan
(including
interruption)
Scan
push
push
Scan
pull
Scan
To
HDD
FAX
send
FAX
print
Print
List
print
Notification
to FAST
host
MX-M1100 SELF DIAG AND TROUBLE CODE 8 – 4
(2) Power ON trouble detection sequence.
• When the power is turned ON, if the saved trouble is H3, H4, H5, U1, U2, PF, U6 (69), or F3 (12, 22), it is judged as trouble in case of trouble.
* For A0 and E7 troubles (connection troubles), only the connection trouble information is saved, and they are not regarded as save troubles.
* For A0 and E7 troubles (connection troubles), only the connection trouble information is saved, and they are not regarded as save troubles.
(There is no way to delete the communication trouble information.) (Detected every time when the power is turned ON.)
2. Trouble code list
Trouble code
Trouble code content
Remarks
Trouble
detection
Mechanism
Option
Electricity
FAX
Supply
Main
code
code
Sub
code
C1
00
Charger trouble
PCU
●
01
Charger cleaner trouble
PCU
●
E6
10
Shading trouble black correction (SPF)
SCU
●
11
Shading trouble white correction (SPF)
SCU
●
14
CCD-ASIC abnormality (SPF)
SCU
●
E7
00
System memory trouble (The Tandem memory is
not guaranteed.)
not guaranteed.)
ICU
●
01
System data trouble
ICU
●
03
HDD trouble
ICU
●
04
HDD-ASIC trouble
DSK only
ICU
●
05
W-ICU memory trouble
ICU
●
06
Decode error trouble
ICU
●
08
W-ICU memory specification error (ICU1)
ICU
●
09
W-ICU memory combination error (ICU1)
ICU
●
10
Shading trouble (Black correction)
SCU
●
11
Shading trouble (White correction)
SCU
●
14
CCD-ASIC abnormality (OC)
SCU
●
18
W-ICU memory specification error (ICU2)
ICU
●
19
W-ICU memory combination error (ICU2)
ICU
●
20
LSU BD detection trouble
PCU
●
21
LSU LD deterioration trouble
PCU
●
27
LSU configuration check error
PCU
●
28
LSU control ASIC connection abnormality
PCU
●
29
LSU ASIC frequency abnormality
PCU
●
35
CIS-ASIC communication trouble
PCU
●
36
CIS-ASIC black level detection abnormality
PCU
●
37
CIS-ASIC white level detection abnormality
PCU
●
55
PWB information sum error (engine detection)
PCU
●
60
Controller connection trouble
ICU
●
ICU event
manager
Communication of trouble status
[Trouble code] [Trouble status]
[Trouble code] [Trouble status]
Mgr Set Ctrl Trouble
Trouble cancel command
Trouble cancel status is communicated.
Each block
When the power is turned on,
check is made in each block.
check is made in each block.
Trouble cancel
(The trouble memory is
initialized.)
(The trouble memory is
initialized.)
(Power ON sequence)
·
H3, H4, U1, U2, U6, PF, F3 trouble check
(Trouble cancel sequence)
·
When executing SIM 13, 14, 15, 16, 17
Trouble check is made in each block when initializing
and data are sent to the ICU.
and data are sent to the ICU.
H3, H4, H5
U1
U2
PF
U6-09
F3-12, F3-22
U1
U2
PF
U6-09
F3-12, F3-22
sim task
(To the corresponding
block)
block)
SIM 13: U1 trouble cancel
SIM 14: H3, H4, H5 (Color mode inhibit) cancel
SIM 15: LCC/LCT (U6) trouble cancel,
SIM 14: H3, H4, H5 (Color mode inhibit) cancel
SIM 15: LCC/LCT (U6) trouble cancel,
F3-12, F3-22 cancel
SIM 16: U2 trouble cancel
SIM 17: PF trouble cancel
SIM 17: PF trouble cancel
: Saved in the PCU.
: Saved in the ICU.
: Saved in each block.
: Saved in the ICU.
: Saved in the PCU.
: Saved in the PCU.
: Saved in the ICU.
: Saved in each block.
: Saved in the ICU.
: Saved in the PCU.
: Saved in the PCU.