DOWNLOAD Sharp MX-M260 / MX-M260N / MX-M260FG / MX-M260FP (serv.man11) Service Manual ↓ Size: 10.39 MB | Pages: 127 in PDF or view online for FREE

If a problem or question arises, try to solve the situation using the following information before contacting your 
authorised service representative.

→ If you are using the document glass, the original must be placed 

face down. If you are using the RSPF, the original must be 
inserted face up.

72

→ Moiré can in some cases be reduced by changing the scanning 

resolution.
If you are using the document glass, also try shifting the position 
and/or angle of the original on the document glass.

80

→ To clean the document glass and the underside of the document 

cover, see operation manual for copier.

—

→ Set the actual original size.

If you intentionally selected a size setting smaller than the actual 
original size, take into consideration the part of the original that 
you wish to scan when placing the original. For example, if the 
actual size is A4 (8-1/2" x 11") and you selected A5 
(5-1/2" x 8-1/2") for the size setting, place the original so that the 
part that you wish to scan is within the A5 (5-1/2" x 8-1/2") area 
indicated by the guides on the far left side of the document glass.

78

→ Place the original in the correct orientation. (See operation 

manual for copier)
To rotate the image 90 degrees, touch the [ORIGINAL] key in the 
initial screen and then touch the "ROTATE THE IMAGE 90 
DEGREES" checkbox to make a checkmark appear.

78

→ Try selecting a different file type (TIFF or PDF) and/or a different 

compression format (NONE, MH (G3), MMR (G4)) when sending 
the image data.
Otherwise, have the recipient use Sharpdesk or a viewer 
program that supports the above combinations of file types and 
compression formats.

81

The first file may still remain in the cache of the file server 
client. Disable use of the cache in the client software.

—

MX-M310.book  123 ページ  ２００９年８月７日　金曜日　午後１時１０分

→ Select the correct destination and make sure the correct 

information is stored for the destination.

* If delivery by e-mail (Scan to E-mail) is unsuccessful, an 

error message such as "Undelivered Message" may be 
sent to the designated administrator's e-mail address. 
This information may help you determine the cause of 
the problem.

62 - 65

Check the Web page to see if a limit has been set for the size 
of image files sent using Scan to E-mail (the factory default 
setting is "Unlimited").
A limit can be set from 1 MB to 10 MB. Consult the 
administrator of the Web page to select a suitable limit.

58

The amount of data that can be sent in one e-mail 
transmission is sometimes limited by the administrator of the 
mail server. Even if the amount of data sent is within the limit 
setting explained above, if it exceeds the limit set by the 
administrator of the mail server, the data will not be delivered 
to the recipient.
Decrease the amount of data sent in the e-mail transmission 
(reduce the number of pages scanned). (Ask your mail server 
administrator what the data limit is for one e-mail transmission.)

—

When there is a large amount of image information, the data 
file is also large and transmission takes a long time.

—

In order to select image quality and data compression settings that are suited to the purpose 
of transmission and create image data that is well-balanced in terms of image quality and file 
size, pay attention to the following points:
• Image quality modes (TEXT, TEXT/PHOTO, PHOTO)

The factory default setting is "TEXT/PHOTO". If the original does not contain photographs, illustrations, or 
other halftone images, "TEXT" mode will give you the most workable scanned image. "TEXT/PHOTO" should 
only be selected when the original includes a photograph and you wish to give priority to the quality of the 
photograph. (There is no advantage to scanning a text-only original in "TEXT/PHOTO" or "PHOTO" mode.)
"PHOTO" mode should only be used to scan a photograph or illustration. Note that this will produce a larger file 
size than the other modes.

• Resolution

The factory default setting is "300 dpi". This is suitable for originals with mixed text and 
illustrations/photographs; however, it produces a slightly larger file size. For normal text originals, a resolution 
setting of 200 dpi produces an image that is sufficiently readable. (200 dpi is equivalent to the "Fine" resolution 
setting of fax machines.)
The 600 dpi setting should only be used in cases where high-clarity image reproduction is required, such as an 
original that includes photographs or illustrations. Note that a high-resolution setting will result in a larger file 
size and transmission may not be successful if there is insufficient disk capacity in the server to which the 
image is sent (or if the administrator of the server has restricted the file size). If transmission is not successful, 
you can try such measures as reducing the number of scanned pages in the file or reducing the scan size 
setting for the original.

MX-M310.book  124 ページ  ２００９年８月７日　金曜日　午後１時１０分

If one of the following messages appears in the display, promptly take action as instructed by the message.

If a transmission error occurs when you send a scanned image, a message informing you of the error and an error 
code will appear in the touch panel on the machine.

THE DOCUMENT FEEDER IS 
DISABLED.

Use of the RSPF has been disabled in the administrator settings. 
Use the document glass.

—

YOUR FILENAME IS WRONG.

The characters ¥/;:*?"<> cannot be used in a file name. Select a 
name that does not use those characters.

—

NO MATCHING ADDRESS 
FOUND.
PRESS [OK] THEN [SEARCH 
AGAIN].

There are no addresses in the LDAP server that match your search 
text. Select a different server or change the search text.

75

UNABLE TO ACCESS THE 
SERVER.
CHECK SERVER ADDRESS ON 
DEVICE WEB PAGE.

The server settings are not configured correctly. Check the server 
settings.

59

THE ADDRESS LIMIT HAS 
BEEN REACHED.
NO MORE ADDRESSES CAN BE 
ENTERED.

The maximum number of destinations that can be selected for a 
single Scan to E-mail transmission is 100. Do not select more than 
100 destinations.

—

THE MEMORY BECOMES FULL. 
SCANNED DATA IS 
TRANSMITTED.

The memory became full while scanning the originals. If you wish to 
send just the originals that were scanned, touch the [SEND] key. If 
you wish to cancel the entire transmission, touch the [CANCEL] 
key.

—

NO RESPONSE FROM SERVER.
COMMUNICATION 
TERMINATED DUE TO 
TIMEOUT.

The scanned image was not sent because the server was busy or 
there was too much traffic. Wait briefly and then try again.

—

NETWORK ERROR
THE DIRECTORY NAME OF FTP 
SERVER IS INVALID.

The scanned image was not sent because the directory of the 
destination FTP server was not correct. Make sure that the correct 
FTP server information is configured in the Web page.

63

SERVER ACCESS DENIED. 
CHECK ACCOUNT 
INFORMATION ON DEVICE WEB 
PAGE.

The scanned image was not sent because a connection to the 
server could not be established. Make sure that the SMTP server 
settings or FTP server settings in the Web page are correct.

59

Make sure that your login name and password are correct.

—

NETWORK ERROR. (

) 

CONSULT YOUR 
ADMINISTRATOR OR SYSTEM 
ADMIN. FOR SPECIFIC 
INFORMATION.

Turn off the power and turn it back on. Consult with your network 
administrator to make sure that no problems exist on the network or 
in the server. If the error is not cleared after turning the power off 
and on, write down the 2-digit main code and 2-digit sub-code, turn 
off the power, and contact your authorised service representative.

—

CE-01

An interface hardware error has occurred.

CE-03

The server was down during the scanning of the original.

CE-00

An error other than the above has occurred.

MX-M310.book  125 ページ  ２００９年８月７日　金曜日　午後１時１０分

If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the sender selected 
at the time of transmission. If this happens, read the e-mail and determine the cause of the error, and then repeat 
the transmission.

Be very careful not to send image data files that are too large.
Your mail server's system administrator may have placed a limit on the amount of data that can be sent in one e-mail 
transmission. If this limit is exceeded, the e-mail will not be delivered to the recipient. Even if there is no limit and 
your e-mail is successfully delivered, a large data file may take a long time to be received and place a heavy burden 
on the recipient's network, depending on the recipient's network (Internet) connection environment.
If large image data files are repeatedly sent, the resulting burden on the network may slow down the speed of other, 
unrelated data transmissions and in some cases, may even cause the mail server or network to go down.
The images on the following page will produce the following file sizes when scanned as A4 or 8-1/2" x 11" size 
originals:

* If multiple images are scanned, the file size will be approximately (Size of each image as indicated above) x 

(Number of images scanned).

Although the actual limitation depends on your network environment, a general guideline for the maximum file size 
for Scan to E-mail is 2000 KB. In cases where you need to send multiple documents, try such measures as lowering 
the resolution mode.

The original images shown below are samples to help you understand the above explanations. Note that these 
images are smaller than the actual originals (the actual originals are A4 (8-1/2" x 11") size).

300dpi

Approx. 50 KB

Approx. 1400 KB

600dpi

Approx. 90 KB

Approx. 5000 KB

Text original A

Photo original B

MX-M310.book  126 ページ  ２００９年８月７日　金曜日　午後１時１０分