Sharp MX-FX11 (serv.man2) Service Manual ▷ View online
Report code
(Communication
result)
Display in the column of
result
Content of communication interruption
75
NG75 XXXX *
1
• Reservation cannot be made due to machine busy. (Reservation of PC-FAX cannot be accepted.)
• When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
• When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
76
NG76 XXXX *
1
Reserved with receive confirmation request in PC-Internet FAX, but the Internet FAX sender is not registered
on the machine side. <Send>
77
NG77 XXXX *
1
In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no filing function.
78
NG78 XXXX *
1
The filing function is inhibited on the machine side when filing specification is reserved by PC-FAX or PC-
Internet FAX.
79
NG79 XXXX *
1
An authentication error occurs when PC-FAX or PC-Internet FAX is reserved.
80
NG80 XXXX *
1
NIC connect failure (network abnormality)
• Check for disconnection of cables.
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is enabled.
• When an error other than the communication result code 93 or 94 in D-SMTP send (including error
• A network trouble (CE-XX) occurs.
• The port is set to DISABLE.
• Authentication of the POP server is failed when POP before SMTP is enabled.
• When an error other than the communication result code 93 or 94 in D-SMTP send (including error
response of 5XX)
81
NG REPORT
In Internet FAX send, reply of receive confirmation of the remote machine is not normal. (Including PC-Internet
FAX).
FAX).
• Error of the disposition-modifier.
• The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or
• The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or
processed.
82
NO REPORT
In Internet FAX send, time-out occurs in waiting for receive confirmation from the remote machine. (Including
PC-Internet FAX).
• In a case where send confirmation wait time-out time is other than 0, when send confirmation reply from an
Internet FAX destination is not received.
• Recalls of the set number of recalls are performed, but send confirmation reply from an intemet AFX
destination is not received.
83
NG LIMIT
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit of send data.
84
REJECTED
In e-mail receive, a sender is registered in receive reject address/domain. <Receive>
85
NG85 XXXX *
1
In e-mail receive, an error occurs in communication with POP3 server.
• Header acquisition error.
• Time-out during mail receive
• Time-out during mail receive
86
RECEIVED
In e-mail receive, an unsupported attached file is received.
Only the TIFF-F type is supported for attached files.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
• The TIFF-F type of the attached file cannot be recognized.
• There is no attached file.
87
NG87 XXXX *
1
In e-mail receive, an attached file cannot be stored in memory.
• Memory over
88
NG88 XXXX *
1
In SMTP e-mail receive, an attached file cannot be stored in memory.
• Cannot be stored in memory.
• The number of items of acting receive data is the maximum, and an additional data cannot be stored.
• The number of items of acting receive data is the maximum, and an additional data cannot be stored.
89
NG89 XXXX *
1
In SMTP e-mail receive, an error occurs in communication with the mail server.
• Time-out occurs during e-mail receive.
90
NG90 XXXX *
1
After reservation by re-operation of document filing, conversion for image send cannot be made.
91
NG91 XXXX *
1
*
2
Data cannot be written to the memory device when Scan To USB is executed.
• The memory device is disconnected during writing to the memory device.
• An error occurs due to a memory device trouble.
• An error occurs due to a memory device trouble.
92
NG92 XXXX *
1
*
2
The USB device memory overflows during writing data into the memory device when "Scan to USB" is
executed.
executed.
93
NG93 XXXX *
1
When error in D-SMTP send (with recall)
• An error response of 4XX occurs during communication with the SMTP server.
• Time out occurs after establishment of connection with the SMTP server.
• An error response of 4XX occurs during communication with the SMTP server.
• Time out occurs after establishment of connection with the SMTP server.
94
NG94 XXXX *
1
When busy in D-SMTP send
Time out occurs during establishment of connection with the SMTP server.
Time out occurs during establishment of connection with the SMTP server.
95
NG95 XXXX *
1
When the path is too long in execution of Scan To USB.
96
NG96 XXXX *
1
When the normal process is not executed in the secure mail sending.
98
NG98 XXXX *
1
The copy inhibit pattern is detected when scanning a document.
99
NG99 XXXX *
1
A document which is inhibited to be copied such as a banknote is scanned.
*1: For a job status result in "Display in the column of result," "NG A XXXX" is displayed. "AA" is the code number.
For a communication result, "Communication error
A A (XXXX)"
is displayed.
*2: The error code of Scan To USB is specified only in the job log.
• When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
• Errors in ( ) are not used.
• When the communication result is OK, the communication sub code 1 and the communication sub code 2 are "0000."
• Errors in ( ) are not used.
MX-FX11 TROUBLE CODE 3 — 3
(2) Communication report sub code 1
The communication report sub code 1 (upper 2 digits) are always indicated as "00."
(3) Communication report sub code 2
Report code 2
Content of communication interruption
Send/Receive
00
When the conditions after 01 do not apply.
Send/Receive
01
Send length over
Send
02
EOL time up
Receive
03
Carrier detection time up
Receive
04
Time up of the communication start command from the machine side
Receive
05
Time up in phase C (8 min)
Send
06
Memory image decode error
Receive
07
Memory image decode error
Send
08
Time up between frames in phase C (Report code is 0 or 16.)
Send/Receive
09
Not used
—
10
Not used
—
11
Polarity reversion detection
Receive
12
Invalid command reception
Receive
13
Time up (1-minute timer/6-second time)
Receive
14
PUT error
Receive
15
In V.34 mode, time up is generated when shifting from Primary to Control.
Receive
16
In V.34 mode, time up is generated when shifting from Control to Primary.
Receive
17
Command receive time-up from MFP controller
Receive
18
Not used
—
19
Not used
—
20
Polarity reversion detection
Send
21
Invalid command reception
Send
22
Fallback retry number over
Send
23
Command retry number resend over
Send
24
Time up (15 timer)
Send
25
Time up (15 timer) in V.34 mode
Send
26
In V.34 mode, time up is generated when shifting from Primary to Control.
Send
27
In V.34 mode, time up is generated when shifting from Control to Primary.
Send
28
When sending the FSK signal. no response of send completion is sent back from the MODEM chip within a certain time.
(V.34. other than V.34)
Send
29
Not used
—
30
A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.)
—
31
DC current not detected (busy)
Send
32
Dial tone not detected (busy)
Send
33
Busy tone detection (busy)
Send
34
TO time up (Remote machine not responding)
Send
35
Ti time up (Remote machine not responding)
Send
36
In dialing, polarity reversion detection (Remote machine not responding)
Send
37
Calling is not made (busy)<Collision detected (including CNG detection)>
Send
38
Not used
—
60
In resend of document filed data, an error occurs in decoding or coding.
Resend
61
In resend of document filed data, setting to inhibit resolution conversion is made. (The resolution after resend is set to be
Enlarged.)
Resend
62
In resend of document filed data, rotation setting is made for data which cannot be rotated.
Resend
63
In resend of document filed data, data cannot be stored in HD after conversion of resolution for resend.
Resend
64
In resending data of document file, during conversion for resending. the number of IMS management pages exceeds the
upper limit (999). (IT occurs in OSA Scan to FTP also. resulting in memory over.)
Resend
OSAScanToFTP
70
E-mail header acquisition error
E-mail receive
71
Time out occurs during e-mail receive.
E-mail receive
72
Receive reject occurs during e-mail receive.
E-mail receive
73
Network communication cannot be made due to port disable.
Network send
74
An authentication of the POP server is failed when POP before SMTP is enabled.
Network send
75
In the setting of SSL communication. when SSL communication is tried but the server side does not support SSL.
Network send
76
There is no image in network communication (transfer).
Network send
80
There is no attached file in received e-mail.
E-mail receive
81
The attached file of received e-mail is not of TIFF type which is supported.
E-mail receive
82
The TIFF type of the attached
file
in received e-mail cannot be recognized.
ID error
E-mail receive
83
The TIFF type of the attached file in received e-mail cannot be recognized.
Endian error
E-mail receive
84
The
TIFF
type of the attached
file
in received e-mail cannot be recognized.
Version error
E-mail receive
85
The TIFF type of the attached file in received e-mail cannot be recognized.
Tag data error
E-mail receive
86
The TIFF type of the attached
file
in received e-mail cannot be recognized.
Tag parameter error
E-mail receive
87
The TIFF type of the attached file in received e-mail cannot be recognized.
Header size error
E-mail receive
MX-FX11 TROUBLE CODE 3 — 4
Report code 2
Content of communication interruption
Send/Receive
88
The TIFF type of the attached file in received e-mail cannot be recognized.
Data error
E-mail receive
90
E-mail receive
91
E-mail receive
92
E-mail receive
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
2. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.
buzzer sound.
)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
MX-FX11 TROUBLE CODE 3 — 5
Report code 2
Content of communication interruption
Send/Receive
88
The TIFF type of the attached file in received e-mail cannot be recognized.
Data error
E-mail receive
90
E-mail receive
91
E-mail receive
92
E-mail receive
When the sub code 2 is "08" or "30" and the communication report is "OK," the report code is "00" or "16."
2. Dial tone
When shipping from the factory, the dial tone detection when sending is set to Enable (changed from OFF to ON). When installing this machine,
be sure to check and confirm that the dial tone is properly detected and the auto dial sending is enabled.
Check to confirm that the continuous buzzer sound is heard when the on-hook key is pressed. (Press the on-hook key again to cancel the
buzzer sound.
buzzer sound.
)
If facsimile communication cannot be executed normally through the IP telephone line, try the general telephone line.
MX-FX11 TROUBLE CODE 3 — 5
Display
