MX-C301, MX-C301W (serv.man4). CCE829R5 PROCEDURES FOR USING SERVICE PERSONNEL-ORIENTED FUNCTIONS INSTALLED IN SHARP REMOTTE DEVICE MANAGER — Sharp Copying Equipment Specification (repair manual)

Model
MX-C301 MX-C301W (serv.man4)
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18
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Specification
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Device
Copying Equipment / CCE829R5 PROCEDURES FOR USING SERVICE PERSONNEL-ORIENTED FUNCTIONS INSTALLED IN SHARP REMOTTE DEVICE MANAGER
File
mx-c301-mx-c301w-sm4.pdf
Date

View Sharp MX-C301 / MX-C301W (serv.man4) Specification online

 
 
 
 
Service Information
 
DIGITAL FULL COLOR COPIER(OPTION): MX-3100N/5001N, etc.
No.  : CCE-829R5
Date : Dec. 5, 2014
 
C
 
Document Systems Unit 
1/18
SHARP CORPORATION
PROCEDURES FOR USING SERVICE 
PERSONNEL-ORIENTED FUNCTIONS INSTALLED 
IN SHARP REMOTTE DEVICE MANAGER 
 
 
 
* The section “Service Related” in the Procedure Manual for Service Personnel for Sharp   
 
 
Remote Device Manager (defined in CCE-829R4) has been modified to include a list of   
  all 
relevant 
models. 
   
 
[Additional 
Model] 
 
 
        MX-C301/C301W   
 
 
    MX-M654N/M754N  
 
1. Model Name: 
Sharp Remote Device Manager (SRDM) (Ver.1.5) 
 
2. Destination: All 
destinations 
 
3. General: 
Sharp Remote Device Manager (SRDM) comes with the following service   
personnel-oriented functions.    We are informing you of the procedures for using the 
service personnel-oriented functions. 
 
 
 
[User Management related procedure] 
 
 
    (1) User addition procedure   
 
 
    (2) User information editing procedure 
 
 
[Login information registration related procedure] 
 
 
    (3) MFP Administrator password registration procedure 
 
 
[Firmware update related procedure] (*1) 
 
 
    (4) Procedure for adding and registering the update firmware 
 
 
    (5) Procedure for downloading update firmware 
 
 
    (6) Firmware update procedure 
 
 
    (7) Scheduled firmware update procedure with the Timer setting 
 
 
    (8) Procedure for deleting firmware from SRDM data base 
 
 
    (9) Functions of History (Add) and History (Update) buttons 
  [Service 
related 
procedure] 
 
 
    (10) Procedure for acquiring a service report (list of service simulation 22-6 and 23-2) 
   
 
(11) 
Other 
service 
settings 
   
 
(12) 
SSL 
connections 
 
 
 
2/18 
 
(6), (7), and (10) are available for the following models:   
 MX-4110N/4111N/4112N/5110N/5111N/5112N, 
MX-2610N/3110N/3610N, 
 
 MX-1810U/2010U/2310U/3111Useries, 
MX-2301N/2600/3100series, 
 
 MX-4100N/4101N/5000N/5001N, 
MX-C382SC/C402SC, MX-C380P/C400P,   
 MX-C310/C311/C380/C381/C400/C401series, DX-C310/C311/C400/C401series,   
 
MX-B381/B401, MX-B382/B402, MX-B380P/B382P/B400P, MX-B382SC/B402SC,   
 
MX-6540N/6240N/7040N, MX-2614N/3114N, MX-2615N/3115N, MX-2314N,   
 MX-2640/3140/3640series, 
MX-M283/M363/M453/M503series, AR-M452U,   
 MX-4140N/4141N/5140N/5141N, 
MX-6500N/7500N, 
 
 MX-C250/C250E/C250F/C250FE/C300F/C300W/C300WE, MX-C301/C301W 
 
MX-M282N/M362N/M452N/M502N, MX-M623/M753series, MX-M264/M314/M354series,   
 MX-M904/M1054/M1204, 
MX-M654N/M754N 
MX-M365N/M465N/M565N, MX-M364N/M464N/M564N 
 
 
(*1) Firmware Update function is displayed only when the server OS (Windows Server   
 
    2003/2008/2008 R2/2012/2012 R2) is installed. 
 
 
Logging in as a service personnel user enables you to use all functions for service users and   
 advanced 
users. 
 
For more information on how to use these functions, see the User’s Guide that comes with this   
 software. 
 
For information on how to install this software, see the Software Setup Guide that comes with this   
 software. 
 
 
Notes for SRDM installation 
 
    If you have acquired SRDM files for installation (i.e. zip file) from another computer, Windows OS   
 
    may prevent you from using these files until you unblocked them. This is a Windows OS security 
 
  feature. 
 
    The following problems may occur. 
 
 
    - When executing the installer, a warning appears. 
 
    - After the completion of the installation, the file uploading process for driver distribution, no   
 
    matter how long you wait, will not complete. 
 
 
    To resolve these issues, if you are using a SRDM install file that has been acquired by another   
 
    computer, prior to executing the install be sure to change the file properties of the file using the   
 
  steps below: 
 
 
 
3/18
 
Note for the use of the Remote Operation Function on MX-2600/3100 Series 
 
    When using the remote operation function on MX-2600/3100 series (excluding DSK models),   
 
    a single keystroke may be repeated several times.    In this case a MFP setting is required to   
 
    prevent the keystroke repeating. 
 
    (As the Administrator Authority, press the System Setting, the Operation Settings, and then   
 
  select the Disable Auto Key Repeat check box.) 
 
 
Note for the use of the SNMPv3 on MX-1810/2010/2310/3111 
 
    Please be sure Not to disable SNMPv1 setting.   
 
 
Precautions for the MX-C382SC/C402SC 
 
    This software will perform the status update or the search by sending the SNMP command to   
 
    MFP. 
 
    If the status update or the search is performed for MFP in Auto Power Shut-Off Mode,   
 
    MX-C312SC/C382SC/C402SC may return the Ready condition. For this phenomenon, if the   
 
    interval of auto power shut-off is configured, MFP will automatically go to the Auto Power   
 
    Shut-Off Mode according to the setting. 
 
 
Note for the use of SRDM in wireless LAN environment 
 
    Do not use SRDM to MFP connected to a network via a wireless LAN adapter. There is a   
 
    possibility that a part of SRDM functions do not work properly to MFP connected via a wireless   
 
    LAN. Change the MFP connection to a wired connection prior to using SRDM. 
 
 
 
 
 
4/18 
Procedures for Using Service 
personnel-Oriented Functions 
 
[Login to the service user] 
1. Access to SRDM 
The following Device View Initial screen will 
appear. 
 
 
2. Login 
1) Clicking the Login icon from the above Device 
View Initial screen, the following Login screen 
will be displayed. 
 
 
2) Enter your login name and password and click 
the “Login” button. 
Login Name: servicesrdm 
Password: servicesrdm (same as Login Name) 
 
This login name and password are set by default. 
You can change the login name and password 
by using the “User Management” function. 
We recommend that you change the default 
login name and password from the standpoint 
of security. 
 
2) Initial screen after login 
 
Page of 18
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