Sharp MX-5500N / MX-6200N / MX-7000N (serv.man134) Service Manual / Technical Bulletin ▷ View online
4/5
PRINTER MODE JOB LOG CODE LIST
CODE
Cause
Item
Remedy
SMON Message
414
* When receiving the data other than the
emulation that the printer supports
* When there’s a tag that TIFF data is
unsupported
emulation that the printer supports
* When there’s a tag that TIFF data is
unsupported
Print Data Type
* Please check if the print data is supported.
The requested job was canceled due to the following
reason:
(Data format is not supported)
reason:
(Data format is not supported)
415
Reserved
Reserved
416
* Paper size and paper type which cannot be
passed to the output tray is selected.
* Paper size and paper type which cannot be
passed is selected on the option connected.
passed to the output tray is selected.
* Paper size and paper type which cannot be
passed is selected on the option connected.
Paper Size/Paper
Type/Output/
Finisher
Type/Output/
Finisher
* Please select the paper size and paper type which
can be passed to the output tray/finisher.
can be passed to the output tray/finisher.
The requested job was canceled due to the following
reason:
(Selected paper cannot be used)
reason:
(Selected paper cannot be used)
417
Reserved
Reserved
418
Reserved
Reserved
419
Reserved
Reserved
41A
Reserved
Reserved
41B
Reserved
Reserved
41C
Reserved
Reserved
41D
Reserved
Reserved
41E
Reserved
Reserved
41F
Reserved
Reserved
420
Output Tray is disabled or no tray which can
be outputted is available due to the failure.
be outputted is available due to the failure.
Output
* Please ask the Administrator. If it’s not the failure,
ask the Administrator to cancel “Disabling of Output
Tray” and “Disabling of Finisher” from “Disabling of
Devices”.
* Check the delivery section, and then repair it.
ask the Administrator to cancel “Disabling of Output
Tray” and “Disabling of Finisher” from “Disabling of
Devices”.
* Check the delivery section, and then repair it.
The requested job was canceled due to the following
reason:
(Output tray: Prohibitedor failure) Please ask your
administrator.
reason:
(Output tray: Prohibitedor failure) Please ask your
administrator.
421
Retention of Sharing Mode is disabled for
User Authority.
User Authority.
DSK, Retention
* Change the setting to any of “No Retention”, “Quick
File Print”, “Sample Print” (with password), “Hold
Only” (with password) or “Hold After Print” (with
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
File Print”, “Sample Print” (with password), “Hold
Only” (with password) or “Hold After Print” (with
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Sharing Mode)
reason:
(Disabling of Sharing Mode)
422
Retention of Confidential Mode is not
approved for User Authority.
approved for User Authority.
DSK, Retention
* Change the setting to either “No Retention” or
“
“
Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
change the setting of “Disabling of Document Filing”
by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of Confidential Mode)
reason:
(Disabling of Confidential Mode)
423
Retention of Sharing Mode and Confidential
Mode is not approved for User Authority.
Mode is not approved for User Authority.
DSK, Retention
* Change the setting to either “No Retention” or
“Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
“Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of Storing to the selected folder)
reason:
(Disabling of Storing to the selected folder)
424
“Retention Settings” (all of Quick File,
Sharing, Confidential) is not approved for
User Authority.
Sharing, Confidential) is not approved for
User Authority.
DSK, Retention
* Change the setting to "No Retention".
* Ask the Administrator to change “Disabling of
Document Filing” from “System Settings”->
“Enable/Disable Settings”
* Ask the Administrator to change “Disabling of
Document Filing” from “System Settings”->
“Enable/Disable Settings”
The requested job was canceled due to the following
reason:
(Disabling of Document Filing)
reason:
(Disabling of Document Filing)
425
“Disabling of Print Jobs Other Than Print
Hold Job” is selected for User Authority.
Hold Job” is selected for User Authority.
DSK, Retention
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
password) or “Hold Only” (with password)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job)
reason:
(Disabling of Print Jobs Other Than Hold Job)
426
“Disabling of Print Jobs Other Than Print
Hold Job” and “Disabling of Sharing Mode”
are selected for User Authority.
Hold Job” and “Disabling of Sharing Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (with password).
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Sharing Mode)
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Sharing Mode)
427
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Confidential Mode”
are selected for User Authority.
Job” and “Disabling of Confidential Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (without
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Confidential Mode)
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Confidential Mode)
428
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Storing to the
selected folder” are selected for User
Authority.
Job” and “Disabling of Storing to the
selected folder” are selected for User
Authority.
DSK, Retention
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Storing to the selected folder)
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Storing to the selected folder)
429
“Disabling of Print Jobs Other Than Hold
Job” is selected and “Retention Settings” (all
of Quick File, Sharing, Confidential) is not
approved for User Authority.
Job” is selected and “Retention Settings” (all
of Quick File, Sharing, Confidential) is not
approved for User Authority.
DSK, Retention
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Document Filing)
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Document Filing)
42A
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Quick File Mode” are
selected for User Authority.
Job” and “Disabling of Quick File Mode” are
selected for User Authority.
DSK, Retention
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
password) or “Hold Only” (with password)
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of QuickFile Mode)
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of QuickFile Mode)
42B
Print-Hold is disabled.
DSK, Retention
* Change the setting to No Retention.
* Ask the Administrator to change the “Document
Output Options” from “System Settings” -> “Print Hold
Setting”.
* Ask the Administrator to change the “Document
Output Options” from “System Settings” -> “Print Hold
Setting”.
The requested job was canceled due to the following
reason:
(Retention printing:Prohibited)
reason:
(Retention printing:Prohibited)
42C
Reserved
Reserved
42D
Reserved
Reserved
42E
* Tandem Print is selected during Document
Service.
* Print for B/W Data is disabled on B/W
machine for User Authority.
Service.
* Print for B/W Data is disabled on B/W
machine for User Authority.
*Document
Service
*User
Authentication
Service
*User
Authentication
* Tandem function cannot be used during Document
Service.
* Cancel the setting of User Authority(disabling of
B/W) by the Administrator.
Service.
* Cancel the setting of User Authority(disabling of
B/W) by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of printing)
reason:
(Disabling of printing)
42F
User authentication error
Acount Control/
User Authority
User Authority
* Enter the appropriate username and password.
* Ask the Administrator to create the account.
* Ask the Administrator to create the account.
The requested job was canceled due to the following
reason:
(Invalid user)
reason:
(Invalid user)
430
Reserved
Reserved
431
Reserved
Reserved
432
Reserved
Reserved
433
Reserved
Reserved
434
Reserved
Reserved
5/5
PRINTER MODE JOB LOG CODE LIST
CODE
Cause
Item
Remedy
SMON Message
435
* "Disabling of Colour Mode" is selected.
* "Disabling of full color" is selected for User
Authority.
* "Disabling of full color" is selected for User
Authority.
*Disabling of
Devices
*User Authority
Devices
*User Authority
* Change the setting to B/W print.
* Cancel “Disabling of full color” by the Administrator.
* Cancel “Disabling of full color” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of full color)
requested job was canceled due to the following reason:
(Color mode: Disabling of full color)
436
* “Disabling of B/W” is selected for User
Authority.
Authority.
*User Authority
* Change the setting to full color print.
* Cancel “Disabling of B/W” by the Administrator.
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White)
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White)
437
* “Disabling of B/W and full color” is selected
for User Authority.
for User Authority.
*User Authority
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White and full color)
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White and full color)
438
* “Only 2-sided print approved” is selected
for User Authority.
for User Authority.
*User Authority
* Perform the 2-sided print
* Cancel “Only 2-sided print approved” by the
Administrator.
* Cancel “Only 2-sided print approved” by the
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Only 2-sided print approved)
requested job was canceled due to the following reason:
(Only 2-sided print approved)
439
* “1-sided/2-sided print disabled” is selected
for User Authority.
for User Authority.
*User Authority
* Cancel “1-sided/2-sided print disabled” by the
Administrator.
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(1-sided/2-sided print disabled)
requested job was canceled due to the following reason:
(1-sided/2-sided print disabled)
43A
"Disabling of Stapler" is selected for User
Authority.
Authority.
*User Authority
* Not use Stapler.
* Cancel "Disabling of Stapler" by the Administrator.
* Cancel "Disabling of Stapler" by the Administrator.
The requested job was canceled due to the following
reason:
(Staple: Prohibited)
reason:
(Staple: Prohibited)
43B
"Disabling of Punch" is selected for User
Authority.
Authority.
*User Authority
* Not use Punch.
* Cancel "Disabling of Punch" by the Administrator.
* Cancel "Disabling of Punch" by the Administrator.
The requested job was canceled due to the following
reason:
(Punch: Prohibited)
reason:
(Punch: Prohibited)
43C
"Disabling of Folding Unit" is selected for
User Authority.
User Authority.
*User Authority
*Not use Folding Unit.
* Cancel "Disabling of Folding Unit" by the
Administrator.
* Cancel "Disabling of Folding Unit" by the
Administrator.
The requested job was canceled due to the following
reason:
(Folding Unit:Prohibited)
reason:
(Folding Unit:Prohibited)
43D
Reserved
Reserved
43E
Reserved
Reserved
43F
Reserved
Reserved
440
Color selected in Document Control of
System Settings does not match the color
selected in Document Control of the driver.
System Settings does not match the color
selected in Document Control of the driver.
Document Control
Match the color selected in Document Control of
System Settings with the color selected in Document
Control of the driver.
System Settings with the color selected in Document
Control of the driver.
Specified job has been canceled by the reason below:
(B/W or Auto job is sent when Document control
pattern is set to always print in color.)
(B/W or Auto job is sent when Document control
pattern is set to always print in color.)
441
Reserved
Reserved
442
Reserved
Reserved
443
Reserved
Reserved
444
Reserved
Reserved
445
Paper size which cannot be fed exists in the
job.
job.
Paper Size
Check the paper size of job
The requested job was canceled due to the following
reason:
(Incorrect paper size)
reason:
(Incorrect paper size)
446
Paper type which cannot be fed exists in the
job.
job.
Paper Type
Check the paper type of job
The requested job was canceled due to the following
reason:
(Incorrect paper type)
reason:
(Incorrect paper type)
447
Reserved
Reserved
448
"Disabling of Tandem Slave Machine Mode"
is selected.
is selected.
Tandem Print
* Not use Tandem Print
* Cancel "Disabling of Tandem Slave Machine Mode"
by the Administrator.
* Cancel "Disabling of Tandem Slave Machine Mode"
by the Administrator.
The requested job was canceled due to the following
reason:
(Tandem Printing:Disabling of Slave Machine Mode)
reason:
(Tandem Printing:Disabling of Slave Machine Mode)
449
"Disabling of 3 color" is selected.
* User Authority/
Color Mode
Color Mode
* Not use 3 color.
* Cancel "Disabling of 3 color" with SIM26-50
* Cancel "Disabling of 3 color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 3 color)
reason:
(Color mode: Disabling of 3 color)
44A
"Disabling of 2 color" is selected.
* User Authority/
Color Mode
Color Mode
* Not use 2 color.
* Cancel "Disabling of 2 color" with SIM26-50
* Cancel "Disabling of 2 color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 2 color)
reason:
(Color mode: Disabling of 2 color)
44B
"Disabling of Single color" is selected.
* User Authority/
Color Mode
Color Mode
* Not use single color.
* Cancel "Disabling of single color" with SIM26-50
* Cancel "Disabling of single color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of Single color)
reason:
(Color mode: Disabling of Single color)
44C
XPS driver is used.
* xps file is sent during Direct Print
* xps file is sent during Direct Print
Emulation
* Print with the driver other than XPS.
* Not to print *.xps file when performing Direct Print.
* Enable XPS emulation
* Not to print *.xps file when performing Direct Print.
* Enable XPS emulation
The requested job was canceled due to the following
reason:
(XPS is not available) Please check your printer
reason:
(XPS is not available) Please check your printer
1/1
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-1)
CONTENTS OF CODE
CODE A-1
Final receive signal (Send side)
Final receive signal (Receive side)
0
Abnormal signal
Abnormal signal
1
NSF, DIS
(SID), (SUB), NSS, DCS
2
CFR
(PWD), (SEP), NSC, DTC
3
FTT
EOP
4
MCF
EOM
5
PIP, PIN
MPS
6
RTN, RTP
PRI-Q
7
No signal, DCN
DCN
8
PPR
PPS-EOP
9
PPS-EOM
10
PPS-MPS, PPS-NULL
11
RNR
RR
12
CTR
CTC
13
ERR
EOR-Q
14
PPS-PRI-Q
16
Abnormal signal
Abnormal signal
17
NSF, DIS
SID, SUB, NSS, DCS
18
CFR
PWD, SEP, NSC, DTC
19
FTT
PPS-EOP
20
MCF
PPS-EOM
21
PIP, PIN
PPS-MPS, PPS-NULL
22
RTN, RTP
PRI-Q
23
No signal, DCN
DCN
24
PPR
25
RNR
RR
26
CTR
CTC
27
ERR
EOR-Q
28
PPS-PRI-Q
29
V.8 Phase-1
V.8 Phase-1
30
V.8 Phase-2
V.8 Phase-2
31
V.8 Phase-3
V.8 Phase-3
1/3
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-2)
CONTENTS OF CODE
CODE A-2
Content of communication interruption
33
The calling side cannot establish connection with the remote party.
34
A communication interruption command is made during sending/receiving. The interruption key
is pressed for interruption of input. <Send/Receive/Polling/Bulletin board>
is pressed for interruption of input. <Send/Receive/Polling/Bulletin board>
35
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin board>
36
Not used
37
Not used
38
Memory over during reception. <Receive/Polling>
Print is not made during reception in acting reception inhibit. <Receive/Polling>
Print is not made during reception in acting reception inhibit. <Receive/Polling>
39
Not used
40
Not used
41
The send data length of one page exceeds the limit (2m) in sending. <Send/Bulletin board>
42
The receive data length of one page exceeds the limit. <Receive/Polling>
43
Speaking before data transmission
44
A document jam occurs in direct sending. <Send>
45
Not used
46
The FAX signal from the remote party is not detected within T1 time. <Send/Polling>
(When in recall, however, the recall setting in case of a communication error is valid.)
(When in recall, however, the recall setting in case of a communication error is valid.)
47
A decode error occurs in the FAX board. <Send/Bulletin board>
Normal end of communication
OK in Internet FAX send with reception confirmation.
Normal end of communication
OK in Internet FAX send with reception confirmation.
49
The called side does not have polling function in polling reception. <Polling>
The called side has no data to send. <Polling>
The called side has no data to send. <Polling>
50
In polling reception, DCN is received for DTC. <Polling>
In polling sending, there is no send data. <Bulletin board>
In polling sending, there is no send data. <Bulletin board>
51
In poling sending, the allow number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
In polling sending, the system number is not matched. <Bulletin board>
52
Not used
53
Not used
54
Not used
55
Not used
56
1) In relay command sending, DCN is received for NSS. <Send>
2) In relay command reception, a remote station number which is not registered is specified.
<Receive>
3) In F code relay broadcasting, an F code relay command is received.<Receive>
2) In relay command reception, a remote station number which is not registered is specified.
<Receive>
3) In F code relay broadcasting, an F code relay command is received.<Receive>
57
Not used
58
In reception, data are sent from a remote machine of receive inhibit number. <Receive>
(Not rejected in the bulletin board send or the F code bulletin board send.)
(Not rejected in the bulletin board send or the F code bulletin board send.)
59
In F code polling (calling), the remote machine has no DIS bit 47 (polling function). <Polling>
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling>
In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.)<Polling>
60
In F code polling (calling), DCN is received for SEP. <Polling>
In bulletin board, there is no send data for SEP. <Bulletin board>
In bulletin board, there is no send data for SEP. <Bulletin board>
61
In bulletin board, the sub address (bulletin board number (SEP)) is not matched. <Bulletin
board>
board>
62
In bulleting board, the pass code (PWD) is not matched. <Bulletin board>
63
In F code sending, the remote machine has no DIS bit 49 (sub address function). <Send>
(Check that the remote machine conforms to F code.)
(Check that the remote machine conforms to F code.)
64
In F code sending : <Send>
1) DCN is received for SUB. --- Check the box number.
2) DCN is received for SID. --- Check the box number and pass code.
In F code receiving : <Receive>"F code relay broadcasting" or "F code confidential reception"
is "Inhibited with soft SW."
1) DCN is received for SUB. --- Check the box number.
2) DCN is received for SID. --- Check the box number and pass code.
In F code receiving : <Receive>"F code relay broadcasting" or "F code confidential reception"
is "Inhibited with soft SW."
67
In F code receiving, the pass code (SID) is not matched. <Receive>
68
In F code reception, a box number which is not registered is specified. (SUB is not matched.)
<Receive>
<Receive>
69
Memory over in quick online sending <Send>
48
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