DOWNLOAD Sharp MX-5500N / MX-6200N / MX-7000N (serv.man134) Service Manual ↓ Size: 160.14 KB | Pages: 13 in PDF or view online for FREE

Model
MX-5500N MX-6200N MX-7000N (serv.man134)
Pages
13
Size
160.14 KB
Type
PDF
Document
Service Manual / Technical Bulletin
Brand
Device
Copying Equipment / ISSUING EXPLANATORY MATERIAL OF JOB LOG CODES.
File
mx-5500n-mx-6200n-mx-7000n-sm134.pdf
Date

Sharp MX-5500N / MX-6200N / MX-7000N (serv.man134) Service Manual / Technical Bulletin ▷ View online

3/5
PRINTER MODE JOB LOG CODE LIST 
CODE
Cause
Item
Remedy
SMON Message
24E
“Always Print” is selected in “Document
Control Print Select” of System Settings but
“Not Printing” is selected on the driver.
Document Control
Select “Always Print” in Document Control setting of
the driver.
Document control function has been enabled
automatically on the specified job by the reason below:
(Print setting of Document control function: Always
print)
24F
“Not Printing” is selected in System Settings
but  “Always Print” is selected on the driver.
Document Control
Select “Not Printing” in Document Control setting of
the driver.
Document control function has been canceled on the
specified job by the reason below:
(Print setting of Document control function: Not printing)
250
“Always Print” is selected in “Document
Control Print Select” of the driver for non-
DSK firmware.
Document Control
Not instruct Document control.
Check the driver option settings.
Document control function has been canceled on the
specified job by the reason below:
(Data Security Kit is not installed)
251
Reserved
Reserved
252
Reserved
Reserved
253
Reserved
Reserved
254
* Folding unit is disabled in “Device Control”.
* Finisher is disabled in “Device Control”.
Saddle section
(Folding system)
* Not use Folding system.
* Cancel “Disabling of Folding” by the Administrator.
* Cancel “Disabling of Finisher” by the Administrator.
The requested job could not be completed correctly due
to the following reason:
(Folding Unit:Prohibited)
255
Reserved
Reserved
256
Reserved
Reserved
257
Reserved
Reserved
258
Reserved
Reserved
259
Reserved
Reserved
25A
Reserved
Reserved
25B
Reserved
Reserved
401
This job was requested as the Booklet
printing, but the page size was changed
during the job.
Paper Size
When performing Booklet printing, please use the
possible paper size for booklet and do not change the
paper size during the pages.
The requested job was canceled due to the following
reason:
(Booklete printing:Incorrect paper size)
402
Reserved
Reserved
403
ERDH Memory Full occurred.  Booklet
printing was cancelled.
ERDH Memory
1. Please reprint after the print job is gone from the
print queue.
2. If the procedure 1 does not work, please reprint
after deleting the data in Qucik File folder.
*If both procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
The requested job was canceled due to the following
reason:
(Booklete printing: Hard disk full or memory full)
404
Reserved
Reserved
405
2-sided Print is prohibited when printing
Booklet.
Booklet print/
2-sided print
*Cancel the “Disabling of Duplex” of “Disabling of
Devices” by Administrator.
*Cancel “Disabling of Duplex” in “Approval Settings
for 2-Sided Print” of User Authority by Administrator
The requested job was canceled due to the following
reason:
(2-sided printing:Prohibited)
406
Booklet Print was requested but Duplex
system was not connected.
Booklet print/
2-sided print
*Booklet Print is unavailable.
The requested job was canceled due to the following
reason:
(2-sided printing: No function)
407
ERDH Memory Full occurs.
ERDH Memory
* If Retention function other than the Quick File folder
is used, increase the space by deleting the
unnecessary filling data from the default folder or the
user folder, and then reprint.
* If the data is automatically stored in the quick file
folder, delete the data in the quick file folder, and
reprint after the print job is gone from the print queue.
* If the procedures above don’t work, the memory
size used for the print job is bigger than ERDH
memory, which cannot print.
The requested job was canceled due to the following
reason:
(Retention printing:Hard disk full or memory full)
408
Reserved
Reserved
409
Reserved
Reserved
40A
* There’s a tray which can be outputted but
the specified paper size or paper type
cannot be outputted to that tray.
* There’s no tray which can be outputted
available.
Paper Size/
Paper Type
Output
* Change the paper size or paper type which can be
outputted.
* Cancel “Disabling of Finisher” of “Disabling of
Devices” by the Administrator
The requested job was canceled due to the following
reason:
(Selected output tray:Prohibited)
40B
HDD option for Retention function was not
connected and Secure Print job was
cancelled.
Retention
Cancel Secure Print
The requested job was canceled due to the following
reason:
(Retention printing: No function)
40C
* The color of the job is not B/W or Full
Color when Document Control Print function
is enabled.
* File size is insufficient with Direct Print
* When checking the User Authority, the
error occurs.
*Document
Control
*Memory
*Internal Error
* Print with Full Color mode.
* Add the option memory.
The requested job was canceled due to the following
reason:
(Other error)
40D
PostScript emulation cannot be executed
(PS is unavailable).
PS emulation
* Print with the driver other than PS.
* Not print *.ps and *.pdf file when performing Direct
Print.
* If it is an option, ask the Administrator to enable PS
option.
The requested job was canceled due to the following
reason:
(PS is not available) Please check your printer driver.
40E
Reserved
Reserved
40F
Reserved
Reserved
410
[Auto Select] is selected for the tray setting
when Carbon print is selected. ([Auto Select]
cannot be selected on the driver)
Carbon print/
Paper Tray
(This case does not normally happen but may occur
when the user rewrites prn file generated by the
driver.)
The requested job was canceled due to the following
reason:
(Selected input tray:Prohibited) Please ask your
administrator.
411
Reserved
Reserved
412
Reserved
Reserved
413
Reserved
Reserved
4/5
PRINTER MODE JOB LOG CODE LIST 
CODE
Cause
Item
Remedy
SMON Message
414
* When receiving the data other than the
emulation that the printer supports
* When there’s a tag that TIFF data is
unsupported
Print Data Type
* Please check if the print data is supported.
The requested job was canceled due to the following
reason:
(Data format is not supported)
415
Reserved
Reserved
416
* Paper size and paper type which cannot be
passed to the output tray is selected.
* Paper size and paper type which cannot be
passed is selected on the option connected.
Paper Size/Paper
Type/Output/
Finisher
* Please select the paper size and paper type which
can be passed to the output tray/finisher.
The requested job was canceled due to the following
reason:
(Selected paper cannot be used)
417
Reserved
Reserved
418
Reserved
Reserved
419
Reserved
Reserved
41A
Reserved
Reserved
41B
Reserved
Reserved
41C
Reserved
Reserved
41D
Reserved
Reserved
41E
Reserved
Reserved
41F
Reserved
Reserved
420
Output Tray is disabled or no tray which can
be outputted is available due to the failure.
Output
* Please ask the Administrator.  If it’s not the failure,
ask the Administrator to cancel “Disabling of Output
Tray” and “Disabling of Finisher” from “Disabling of
Devices”.
* Check the delivery section, and then repair it.
The requested job was canceled due to the following
reason:
(Output tray: Prohibitedor failure) Please ask your
administrator.
421
Retention of Sharing Mode is disabled for
User Authority.
DSK, Retention
* Change the setting to any of “No Retention”, “Quick
File Print”, “Sample Print” (with password), “Hold
Only” (with password) or “Hold After Print” (with
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Sharing Mode)
422
Retention of Confidential Mode is not
approved for User Authority.
DSK, Retention
* Change the setting to either “No Retention” or
Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of Confidential Mode)
423
Retention of Sharing Mode and Confidential
Mode is not approved for User Authority.
DSK, Retention
* Change the setting to either “No Retention” or
“Quick File Print.
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of Storing to the selected folder)
424
“Retention Settings” (all of Quick File,
Sharing, Confidential) is not approved for
User Authority.
DSK, Retention
* Change the setting to "No Retention".
* Ask the Administrator to change “Disabling of
Document Filing” from “System Settings”->
“Enable/Disable Settings”
The requested job was canceled due to the following
reason:
(Disabling of Document Filing)
425
“Disabling of Print Jobs Other Than Print
Hold Job” is selected for User Authority.
DSK, Retention
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job)
426
“Disabling of Print Jobs Other Than Print
Hold Job” and “Disabling of Sharing Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (with password).
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Sharing Mode)
427
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Confidential Mode”
are selected for User Authority.
DSK, Retention
* Change the setting to “Hold Only” (without
password).
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Confidential Mode)
428
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Storing to the
selected folder” are selected for User
Authority.
DSK, Retention
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Storing to the selected folder)
429
“Disabling of Print Jobs Other Than Hold
Job” is selected and “Retention Settings” (all
of Quick File, Sharing, Confidential) is not
approved for User Authority.
DSK, Retention
*From “System Settings”-> “Disable Settings”,
change the setting of “Disabling of Document Filing”
by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of Document Filing)
42A
“Disabling of Print Jobs Other Than Hold
Job” and “Disabling of Quick File Mode” are
selected for User Authority.
DSK, Retention
* Change the setting to either “Hold Only” (without
password) or “Hold Only” (with password)
*Change the setting of “Disabling of Document Filing”
of “System Settings” by the Administrator
The requested job was canceled due to the following
reason:
(Disabling of Print Jobs Other Than Hold Job and
Disabling of QuickFile Mode)
42B
Print-Hold is disabled.
DSK, Retention
* Change the setting to No Retention.
* Ask the Administrator to change the “Document
Output Options” from “System Settings” -> “Print Hold
Setting”.
The requested job was canceled due to the following
reason:
(Retention printing:Prohibited)
42C
Reserved
Reserved
42D
Reserved
Reserved
42E
* Tandem Print is selected during Document
Service.
* Print for B/W Data is disabled on B/W
machine for User Authority.
*Document
Service
*User
Authentication
* Tandem function cannot be used during Document
Service.
* Cancel the setting of User Authority(disabling of
B/W) by the Administrator.
The requested job was canceled due to the following
reason:
(Disabling of printing)
42F
User authentication error
Acount Control/
User Authority
* Enter the appropriate username and password.
* Ask the Administrator to create the account.
The requested job was canceled due to the following
reason:
(Invalid user)
430
Reserved
Reserved
431
Reserved
Reserved
432
Reserved
Reserved
433
Reserved
Reserved
434
Reserved
Reserved
5/5
PRINTER MODE JOB LOG CODE LIST 
CODE
Cause
Item
Remedy
SMON Message
435
* "Disabling of Colour Mode" is selected.
* "Disabling of full color" is selected for User
Authority.
*Disabling of
Devices
*User Authority
* Change the setting to B/W print.
* Cancel “Disabling of full color” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of full color)
436
* “Disabling of B/W” is selected for User
Authority.
*User Authority
* Change the setting to full color print.
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White)
437
* “Disabling of B/W and full color” is selected
for User Authority.
*User Authority
* Cancel “Disabling of B/W” by the Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Color mode: Disabling of Black and White and full color)
438
* “Only 2-sided print approved” is selected
for User Authority.
*User Authority
* Perform the 2-sided print
* Cancel “Only 2-sided print approved” by the
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(Only 2-sided print approved)
439
* “1-sided/2-sided print disabled” is selected
for User Authority.
*User Authority
* Cancel “1-sided/2-sided print disabled” by the
Administrator.
You don't have the authority to use this function. The
requested job was canceled due to the following reason:
(1-sided/2-sided print disabled)
43A
"Disabling of Stapler" is selected for User
Authority.
*User Authority
* Not use Stapler.
* Cancel "Disabling of Stapler" by the Administrator.
The requested job was canceled due to the following
reason:
(Staple: Prohibited)
43B
"Disabling of Punch" is selected for User
Authority.
*User Authority
* Not use Punch.
* Cancel "Disabling of Punch" by the Administrator.
The requested job was canceled due to the following
reason:
(Punch: Prohibited)
43C
"Disabling of Folding Unit" is selected for
User Authority.
*User Authority
*Not use Folding Unit.
* Cancel "Disabling of Folding Unit" by the
Administrator.
The requested job was canceled due to the following
reason:
(Folding Unit:Prohibited)
43D
Reserved
Reserved
43E
Reserved
Reserved
43F
Reserved
Reserved
440
Color selected in Document Control of
System Settings does not match the color
selected in Document Control of the driver.
Document Control
Match the color selected in Document Control of
System Settings with the color selected in Document
Control of the driver.
Specified job has been canceled by the reason below:
(B/W or Auto job is sent when Document control
pattern is set to always print in color.)
441
Reserved
Reserved
442
Reserved
Reserved
443
Reserved
Reserved
444
Reserved
Reserved
445
Paper size which cannot be fed exists in the
job.
Paper Size
Check the paper size of job
The requested job was canceled due to the following
reason:
(Incorrect paper size)
446
Paper type which cannot be fed exists in the
job.
Paper Type
Check the paper type of job
The requested job was canceled due to the following
reason:
(Incorrect paper type)
447
Reserved
Reserved
448
"Disabling of Tandem Slave Machine Mode"
is selected.
Tandem Print
* Not use Tandem Print
* Cancel "Disabling of Tandem Slave Machine Mode"
by the Administrator.
The requested job was canceled due to the following
reason:
(Tandem Printing:Disabling of Slave Machine Mode)
449
"Disabling of 3 color" is selected.
* User Authority/
Color Mode
* Not use 3 color.
* Cancel "Disabling of 3 color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 3 color)
44A
"Disabling of 2 color" is selected.
* User Authority/
Color Mode
* Not use 2 color.
* Cancel "Disabling of 2 color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of 2 color)
44B
"Disabling of Single color" is selected.
* User Authority/
Color Mode
* Not use single color.
* Cancel "Disabling of single color" with SIM26-50
The requested job was canceled due to the following
reason:
(Color mode: Disabling of Single color)
44C
XPS driver is used.
* xps file is sent during Direct Print
Emulation
* Print with the driver other than XPS.
* Not to print *.xps file when performing Direct Print.
* Enable XPS emulation
The requested job was canceled due to the following
reason:
(XPS is not available) Please check your printer
1/1
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST
IMAGE SEND MODE,FAX MODE JOB LOG CODE LIST(CODE A-1)
CONTENTS OF CODE
CODE A-1
Final receive signal (Send side)
Final receive signal (Receive side)
0
Abnormal signal
Abnormal signal
1
NSF, DIS
(SID), (SUB), NSS, DCS
2
CFR
(PWD), (SEP), NSC, DTC
3
FTT
EOP
4
MCF
EOM
5
PIP, PIN
MPS
6
RTN, RTP
PRI-Q
7
No signal, DCN
DCN
8
PPR
PPS-EOP
9
PPS-EOM
10
PPS-MPS, PPS-NULL
11
RNR
RR
12
CTR
CTC
13
ERR
EOR-Q
14
PPS-PRI-Q
16
Abnormal signal
Abnormal signal
17
NSF, DIS
SID, SUB, NSS, DCS
18
CFR
PWD, SEP, NSC, DTC
19
FTT
PPS-EOP
20
MCF
PPS-EOM
21
PIP, PIN
PPS-MPS, PPS-NULL
22
RTN, RTP
PRI-Q
23
No signal, DCN
DCN
24
PPR
25
RNR
RR
26
CTR
CTC
27
ERR
EOR-Q
28
PPS-PRI-Q
29
V.8 Phase-1
V.8 Phase-1
30
V.8 Phase-2
V.8 Phase-2
31
V.8 Phase-3
V.8 Phase-3
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