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EEPROM HANDLING PROCEDURE
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WARNING:
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the
following procedure:-
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the
following procedure:-
1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may
become corrupted due to static charge.
2. Never insert the EEPROM to the socket in reverse.
3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse. Execution
of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be fully recovered in the
field.
field.
4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM for identification
purposes before removing from the PWB.
5. Please handle EEPROMs with care to prevent bending or damage of pins.They will be broken if bent
several times. (This type of trouble has been reported many times.).
6. Do not use foamed styrol etc. for packing during the transportation of EEPROM. Foamed styrol easily
generates static charge. In some cases, EEPROM is damaged just by placing it into foamed styrol.
7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge is also
used to pack EEPROM provided as service parts.
CAUTION:
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform a
complete run-up procedure).
Caution to prevent damage on EEPROM:
In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove and
reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after power on,
never execute Sim16 under this condition.
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform a
complete run-up procedure).
Caution to prevent damage on EEPROM:
In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove and
reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after power on,
never execute Sim16 under this condition.
As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-
In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may have been
switched.
Turn off the machine without execution of Sim16, install the correct EEPROM into the proper position
(on the PWB), power on the machine again and then execute Sim16. This way, U2 trouble should be
cleared.
cleared.
Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair or
maintenance as such.
As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may
actually damage the EEPROM, HDD storage and backup data.
actually damage the EEPROM, HDD storage and backup data.
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HDD REPLACEMENT PROCEDURE
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Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure.
If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the
replacement HDD.
If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the
replacement HDD.
The HDD contains the following data:-
No.
Data
Backup Method
Data Reinstall Method
Reinstall
Operator
1
Address book
Sim56-2 / Device cloning /
Storage backup
Sim56-2 / Device cloning /
Storage backup
Service or
User
2
Image send series
registration data (Sender’s
information, meta data, etc.)
Sim56-2 / Device cloning /
Storage backup
Sim56-2 / Device cloning /
Storage backup
Service or
User
3
User authentication
Account management
Sim56-2 / Device cloning /
Storage backup
Sim56-2
Service
4
Japanese FEP dictionary
(Learning)
Not available
—
5
Chinese FEP dictionary
(Learning)
Not available
—
6
JOB LOG
Perform with
WEB PAGE.
—
7
JOB completion list
Not available
—
8
New N/A (FSS) information
Not available
—
9
User font (Added)
Not available
Perform via WEB PAGE.
Service or
User
10
User macro
Not available
Perform via WEB PAGE.
11
Document filing
Perform with
WEB PAGE.
Perform via WEB PAGE.
12
Some system setting data
Sim56-2 / Device cloning /
Storage backup
Sim56-2 / Device cloning /
Storage backup
Service or
User
13
User colour profile
Not available
Perform via WEB PAGE.
Service or
User
14
Cookie file for OSA
application
-
Service
15
eOSA application file
-
Reinstallation of
application
Service
16
User files saved on the
SMB server (NAS)
-
Service
17 Paper property information Sim56-2 / Device cloning
Sim56-2 / Device cloning
Service or
User
18 Billing account information
Sim56-2 / Device cloning /
Storage backup
Sim56-2 / Device cloning /
Storage backup
Service or
User
19
Print share stored data
Not available
—
—
HDD REPLACEMENT PROCEDURE
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HDD Replacement Procedure
1. Back up the HDD storage data before replacement:
Use SIM56-02 or device cloning/storage backup function to back up the Address book, Image Send
registration data and User authentication data to USB memory.
When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG data
to PC
Note: Document Filing data can also be backed up using SIM56-03
2. When there is FAX/Internet Fax received data present, use SIM66-62 to back up the image data to
USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to
the machine).
the machine).
3. Replace the HDD.
4. Power on / Boot the MFP Device:
For new HDD (from service parts) only, Formatting is automatically performed.
When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to
cancel U2-05 trouble and then format the HDD using SIM62-01.
5. Clear the FAX/SCANNER image memory by executing SIM66-10:
This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
keep compliance between the HDD data and the image related memory.
6. Import the storage data backed up in Step 1.
Use SIM56-02 or device cloning/storage backup function to import the Address book, Image Send
registration data and User authentication data etc.
Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed up
but cannot be imported).
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mSATA SSD REPLACEMENT PROCEDURE
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Some data that is stored on the mSATA SSD can be backed up and reinstalled following replacement or
failure. If the mSATA SSD is operating normally before replacement, backup the data and then reinstall the
data onto the replacement mSATA SSD.
failure. If the mSATA SSD is operating normally before replacement, backup the data and then reinstall the
data onto the replacement mSATA SSD.
The mSATA SSD contains the following data:-
No.
Data
Backup Method
Data Reinstall Method
Reinstall
Operator
1
ICU firmware/ Snapshot
---
SIM49-01
Service
2
Font / Web Help
---
SIM49-01
Service
3
Option Font ROM
---
SIM49-01
Service
4
e-Manual
---
SIM49-03
Service
5
Watermark
---
SIM49-05
Service
6
OCR dictionary data
---
SIM49-06
Service
7
Backup data
---
---
---
8 System setting value data file
SIM56-02/ Device cloning /
Storage backup
SIM56-02/ Device cloning /
Storage backup
Service or
User
9
FAX/I-FAX reception image
data (backup)
SIM66-62
---
---
mSATA SSD Replacement Procedure
1. Back up the mSATA SSD data before replacement:-
Use SIM56-02 to back up the data onto a USB memory device.
Use Device Cloning function to back up the mSATA data when the operation panel screen has
Use Device Cloning function to back up the mSATA data when the operation panel screen has
been customised.
2. Replace the mSATA SSD.
3. Power on / Boot the MFP Device:
4. Install/Update the Engine firmware using SIM49-01.
5. Install the E-Manual Data onto the HDD using SIM49-03.
6. Install Watermark data onto the HDD using SIM49-05:
U2-60 trouble will be displayed when no Watermark data is present. After installing the Watermark
data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
7. Import the storage data backed up in Step 1.
Use SIM56-02 and/or device cloning function to import the mSATA SSD back up data.
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