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10
General Problems
I DON'T KNOW HOW TO CHECK THE TOTAL
NUMBER OF PAGES USED
Check
Solution
Hold down the [Home Screen] key.
■ When you hold down the [Home Screen] key, a message appears showing the
total page usage and toner level.
You can check in the status of setting
mode.
mode.
■ [Total Count] appears in the [Status] of setting mode. You can check the total
pages used from this item.
THE OPERATION PANEL CANNOT BE USED
Check
Solution
Is the main power indicator lit?
■ If the main power indicator is not lit up, turn the machine's power on.
Make sure that the power plug is firmly inserted in the power outlet, switch the
main power switch to the "
main power switch to the "
" position.
Did you just power on the machine?
■ Wait until a message appears indicating that the machine is ready.
After the [Power] button is turned on, the machine requires some time to
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.
complete warmup operation. During warmup operation, functions can be
selected, but a job cannot be run.
Is the [Power Save Mode] button
blinking?
blinking?
■ Auto Power Shut-Off mode has activated. To return the machine to normal
operation, press the [Power Save Mode] button. For more information, see the
"User's Manual" .
"User's Manual" .
Is a cover open or a device separated
from the machine?
from the machine?
■ Read the message and take appropriate actions.
A warning message will appear when a cover is open or a device is separated
from the machine.
from the machine.
Did login fail three times in a row?
■ After operation unlocks, log in using the correct user information.
When [A Warning when Login Fails] is enabled in the setting mode and login fails
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
3 times in a row, a warning will be displayed and user authentication operation
will lock for 5 minutes.
(If you do not know your user information, contact your administrator.)
⇒ "Setting mode" → [User Control] → [Default Settings]
⇒ "Setting mode" → [User Control] → [Default Settings]
→ [A Warning when Login Fails]
Does a message appear indicating
that Auto Login failed?
that Auto Login failed?
■ Check with your administrator.
Auto Login failed due to network or other problems. If you are the administrator,
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)
tap the [Administrator Password] key, log in as an administrator, and temporarily
change the auto login settings in the setting mode. (Restore the changed settings
to their original state after the problems have been solved.)
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11
General Problems
Does the message "Call for service.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
Code:xx-xx*." appear in the touch
panel?
*Letters and numbers appear in xx-xx.
■ Turn on the machine power again.
■ Make sure that the background color of the job status display at the upper right
■ Make sure that the background color of the job status display at the upper right
corner of the touch panel is gray, and press the [Power] button and then turn the
main power switch to the "
main power switch to the "
" position. Waiting at least 10 seconds and then
turn the main power switch to the "
" position.
■ If the message still appears after switching the [Power] button and the main
power switch off and on several times, it is likely that a failure has occurred that
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)
requires service. In this event, stop using the machine, unplug the power plug,
and contact your dealer or nearest SHARP Service Department. (When
contacting your dealer or nearest SHARP Service Department, inform them of
the displayed error code.)
PRINTING IS NOT POSSIBLE OR STOPS DURING
A JOB
Check
Solution
Is a tray out of paper?
■ Add paper as instructed by the message in the touch panel.
Is the machine out of toner?
■ Replace the toner cartridge.
► Maintenance (page 6)
Has a paper misfeed occurred?
■ Remove the misfeed as instructed by the message in the touch panel.
Is the output tray full?
■ Remove the output from the tray and resume printing.
When the output tray becomes full, a detector activates and stops printing.
Is the waste toner box full?
■ Replace the waste toner box as instructed by the message in the touch panel.
Are restrictions placed on the trays
that can be used in each mode (copy,
print, image send, and document
filing)?
that can be used in each mode (copy,
print, image send, and document
filing)?
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]).
Functions without a checkmark cannot be used for printing using that tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
I DON'T KNOW HOW TO PROHIBIT COLOR PRINTING
Check
Solution
You can prohibit color printing in
User Control.
User Control.
■ When user authentication is enabled, you can prohibit color printing for specific
users.
⇒ "Setting mode" → [User Control] → [User List].
⇒ "Setting mode" → [User Control] → [Machine Page Limit Setting].
⇒ "Setting mode" → [User Control] → [User List].
⇒ "Setting mode" → [User Control] → [Machine Page Limit Setting].
Check
Solution
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12
General Problems
For copy mode, you can set copying
to black & white priority. For printing
mode, you can set printing to black &
white priority in the printer driver
settings.
to black & white priority. For printing
mode, you can set printing to black &
white priority in the printer driver
settings.
■ Although this does not prohibit color copies, you can set the color mode to black
& white priority as a means of reducing the number of color pages printed.
Copying
⇒ Set "Setting mode(administrator)" → [System Settings] → [Copy Settings] →
⇒ Set "Setting mode(administrator)" → [System Settings] → [Copy Settings] →
[Initial Status Settings] → [Color Mode] to [B/W]
Printing
⇒ Select [Grayscale] on the [Main] tab of the printer driver.
⇒ Select [Grayscale] on the [Main] tab of the printer driver.
THE ORIGINAL SIZE IS NOT AUTOMATICALLY
SELECTED OR THE WRONG SIZE IS SELECTED
Check
Solution
Is the original curled or folded?
■ Straighten the original.
The correct original size cannot be detected if the original is curled or folded.
Did you place an original smaller than
A5 (5-1/2" x 8-1/2") size?
A5 (5-1/2" x 8-1/2") size?
■ Select the original size manually.
Original sizes smaller than A5 (5-1/2" x 8-1/2") cannot be detected. When
scanning a small original on the document glass, it is convenient to place a blank
sheet of paper on top of the original which is the same size (A4 (8-1/2" x 11"), B5
(8-1/2" x 11"R), etc.) as the paper that you wish to use for printing.
scanning a small original on the document glass, it is convenient to place a blank
sheet of paper on top of the original which is the same size (A4 (8-1/2" x 11"), B5
(8-1/2" x 11"R), etc.) as the paper that you wish to use for printing.
THE DISPLAYED BYPASS TRAY PAPER SIZE IS
NOT CORRECT
Check
Solution
Do the bypass tray guides match the
width of the loaded paper?
width of the loaded paper?
■ Set the bypass tray guides to the width of the paper.
When loading paper in the bypass tray, be sure to pull out the extension guide to
enable the paper size to be detected correctly.
enable the paper size to be detected correctly.
THE ORIGINAL MISFEEDS (AUTOMATIC DOCUMENT
FEEDER)
Check
Solution
Is too much paper loaded into the
document feeder tray?
document feeder tray?
■ Make sure that the stack of paper in the tray is not higher than the indicator line.
► Placing the original and adding paper (page 5)
Check
Solution
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13
General Problems
Is the original a long original?
■ When using the automatic document feeder to scan a long original, set the scan
size to [Long Size].
(Note that long originals cannot be copied using the copy function.)
Is the original on thin paper?
■ Use the document glass to scan the original.
If you need to use the automatic document feeder, use [Slow Scan Mode] in
[Others] to scan the original.
[Others] to scan the original.
THE PAPER MISFEEDS
Check
Solution
Is a torn piece of paper remaining in
the machine?
the machine?
■ Follow the instructions in the touch panel to remove all paper.
Is too much paper loaded in the tray?
■ Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line.
► Placing the original and adding paper (page 5)
Are multiple sheets feeding at once?
■ Fan the paper well before loading it.
Are you using paper that is not within
the specifications?
the specifications?
■ Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not supported may
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
result in misfeeds, creases, or smudges.
⇒ - "SUPPLIES" in Start Guide
For paper that is prohibited or not recommended, see User's Manual.
Are the bypass tray guides adjusted
to the width of the paper?
to the width of the paper?
■ Adjust the bypass tray guides to the width of the paper so that they slightly
contact the sides of the paper.
► Placing the original and adding paper (page 5)
Is the bypass tray extension guide
pulled out?
pulled out?
■ When loading large-size paper, pull out the extension guide.
► Placing the original and adding paper (page 5)
Is the bypass feed roller dirty?
■ Clean the surface of the bypass feed roller.
► Maintenance (page 6)
Is A5 (5-1/2" x 8-1/2") size paper
loaded?
loaded?
■ When loading A5 (5-1/2" x 8-1/2") size paper, place the paper in the horizontal
(A5R (5-1/2" x 8-1/2"R)) orientation. (Excluding cassette 1 and the bypass tray)
Is the paper size specified?
■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
Did you add paper to the bypass tray?
■ When adding paper, remove any paper remaining in the bypass tray, combine it
with the paper to be added, and reload as a single stack.
If paper is added without removing the remaining paper, a misfeed may result.
Are you using punched paper?
■ When using punched paper, set the paper type to punched.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
Check
Solution
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