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Model
MX-3050N MX-3060N MX-3070N MX-3550N MX-3560N MX-3570N MX-4050N MX-4060N MX-4070N (serv.man35)
Pages
58
Size
1.57 MB
Type
PDF
Document
User Manual / Operation Manual
Brand
Device
Copying Equipment / Trouble Shooting Guide PDF
File
mx-3050n-mx-3060n-mx-3070n-mx-3550n-mx-3560n-mx-35.pdf
Date

Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online

6
General Problems
Maintenance
How to clean the automatic document feeder and document glass
How to clean the bypass feed 
Position of staple replacement and 
staple jam explanation label
Discarding punch waste 
Bypass feed roller 
Toner cartridge 
Waste toner box
Inner finisher
Finisher
Saddle stitch finisher 
Inner finisher
Saddle stitch finisher
Finisher
Removing a toner 
 
cartridge
7
General Problems
CHECK LIST
Problem
Check
Page
I CAN'T USE A PARTICULAR 
FUNCTION OR PERIPHERAL 
DEVICE
Have functions been disabled by the administrator?
9
I DON'T KNOW HOW TO CHECK 
THE TOTAL NUMBER OF PAGES 
USED
Hold down the [Home Screen] key.
10
You can check in the status of setting mode.
10
THE OPERATION PANEL CANNOT 
BE USED
Is the main power indicator lit?
10
Did you just power on the machine?
10
Is the [Power Save Mode] button blinking?
10
Is a cover open or a device separated from the machine?
10
Did login fail three times in a row?
10
Does a message appear indicating that Auto Login failed?
10
Does the message "Call for service. Code:xx-xx*." appear in the touch 
panel?
11
PRINTING IS NOT POSSIBLE OR 
STOPS DURING A JOB
Is a tray out of paper?
11
Is the machine out of toner?
11
Has a paper misfeed occurred?
11
Is the output tray full?
11
Is the waste toner box full?
11
Are restrictions placed on the trays that can be used in each mode 
(copy, print, image send, and document filing)?
11
I DON'T KNOW HOW TO PROHIBIT 
COLOR PRINTING
You can prohibit color printing in User Control.
11
For copy mode, you can set copying to black & white priority. For 
printing mode, you can set printing to black & white priority in the printer 
driver settings.
12
THE ORIGINAL SIZE IS NOT 
AUTOMATICALLY SELECTED OR 
THE WRONG SIZE IS SELECTED
Is the original curled or folded?
12
Did you place an original smaller than A5 (5-1/2" x 8-1/2") size?
12
THE DISPLAYED BYPASS TRAY 
PAPER SIZE IS NOT CORRECT
Do the bypass tray guides match the width of the loaded paper?
12
THE ORIGINAL MISFEEDS 
(AUTOMATIC DOCUMENT FEEDER)
Is too much paper loaded into the document feeder tray?
12
Is the original a long original?
13
Is the original on thin paper?
13
THE PAPER MISFEEDS
Is a torn piece of paper remaining in the machine?
13
Is too much paper loaded in the tray?
13
Are multiple sheets feeding at once?
13
Are you using paper that is not within the specifications?
13
Are the bypass tray guides adjusted to the width of the paper?
13
Is the bypass tray extension guide pulled out?
13
Is the bypass feed roller dirty?
13
Is A5 (5-1/2" x 8-1/2") size paper loaded?
13
Is the paper size specified?
13
Did you add paper to the bypass tray?
13
Are you using punched paper?
13
Are you using label sheets that cannot be used?
14
?
8
General Problems
PAPER DOES NOT FEED FROM 
THE PAPER TRAY
Is the paper loaded correctly into the paper tray?
14
Has the tray been prohibited in some modes (copy, print, fax, image 
send, document filing)?
14
I DON'T KNOW HOW TO CHANGE 
THE PAPER SIZE
Set the paper size used in each tray in the tray settings.
14
THE OUTPUT IS NOTICEABLY 
CURLED AND UNEVEN
Remove the paper and turn the opening side over.
14
THE IMAGE IS SKEWED ON THE 
PAPER
Is too much paper loaded into the bypass tray?
15
Are the bypass tray guides adjusted to the width of the paper?
15
Are the original guides adjusted to the width of the paper?
15
Is the control plate auxiliary block attached  to  the  cassette?  (When          
using SRA3)
15
LINES APPEAR IN THE SCANNED 
IMAGE
Are the scanning areas of the document glass or automatic document 
feeder dirty?
15
Is the bypass feed roller dirty?
15
Did you clean the main charger of the photoconductive drum?
15
Did you clean the PT charger of the primary transfer belt?
15
Did you clean the laser unit?
15
SMUDGES APPEAR ON PRINTED 
OUTPUT
Are you using paper that is not within the specifications?
15
Are you printing on pre-punched paper?
16
Does a message appear indicating the need for maintenance?
16
WHEN PRINTING ON THICK PAPER, 
THE PRINT RESULT IS DIRTY FROM 
THE 2ND PAGE ON
Has the paper type been set correctly?
16
I DON'T KNOW HOW TO CHANGE 
THE OUTPUT TRAY
Is the output tray specified?
16
PART OF THE IMAGE IS CUT OFF
Has the correct paper size been set?
17
Was the original placed in the correct position?
17
PRINTING TAKES PLACE ON THE 
WRONG SIDE OF THE PAPER
Is the paper loaded with the print side facing in the correct direction?
17
A COVER OR INSERT IS NOT 
PRINTED ON THE SPECIFIED 
PAPER
Has the paper type been set correctly?
17
THE CONNECTED USB DEVICE 
CANNOT BE USED
Is the USB device compatible with the machine?
18
Is the connected USB device recognized correctly?
18
Is the format of the USB memory device FAT32?
18
Are you using a USB memory device with a capacity of more than 32 
GB?
18
THE FINISHER/SADDLE FINISHER 
DOES NOT OPERATE
Does a message appear indicating that you need to remove paper from 
the stapler compiler?
18
Have functions been disabled by the administrator?
18
STAPLING DOES NOT TAKE PLACE 
(INCLUDING SADDLE STITCH)
Does a message appear instructing you to check the staple unit?
18
Does a message appear instructing you to add staples?
18
Is a different width of paper mixed in?
19
Are there more sheets than can be stapled at once?
19
Is a paper size that cannot be stapled included in the print job?
19
Is the paper type setting of the tray selected in the printer driver set to a 
paper type that cannot be stapled?
19
Problem
Check
Page
?
9
General Problems
PUNCHING DOES NOT TAKE 
PLACE
Does a message appear instructing you to check the punch module?
19
Is a different size of paper mixed in?
19
Is a paper size that cannot be punched included in the print job?
19
Is the tray selected in the printer driver set to a paper type that cannot 
be punched?
19
THE STAPLING POSITION OR 
PUNCH POSITION IS NOT 
CORRECT
Is the stapling position setting correctly?
20
Are the punching positions setting correctly?
20
FOLDING DOES NOT TAKE PLACE
Did the administrator enable the [Disabling of Duplex] setting?
20
Are you using a paper type that has a specific front and reverse side?
20
PREVIEW IMAGES OR THUMBNAIL 
IMAGES DO NOT APPEAR
Are there a number of jobs waiting to be executed?
20
THE TOUCH PANEL DISPLAY IS 
DIFFICULT TO VIEW
Is the brightness properly adjusted?
21
YOU WERE LOGGED OUT 
WITHOUT LOGGING OUT 
YOURSELF
Did Auto Clear activate?
21
I DON'T KNOW WHERE THE IP 
ADDRESS SETTING IS
The IP address is set in the Network Settings of Setting mode.
21
I DON'T KNOW HOW TO CHANGE 
THE BACKGROUND COLOR OF 
THE HOME SCREEN
You can change the background color in "MFP Display Pattern Setting".
21
I DON'T KNOW HOW TO ADD A 
SHORTCUT TO OR DELETE A 
SHORTCUT FROM THE HOME 
SCREEN
You can change a shortcut in "Edit Home".
22
I DON'T KNOW HOW TO RESTORE 
THE LARGE TEXT SETTING TO ITS 
ORGINAL STATE
Is large text mode enabled in the home screen?
22
I DON'T KNOW HOW TO ADJUST 
THE TIME THE MACHINE ENTERS 
ENERGY SAVE MODE
Set the time the machine enters energy save mode in the Energy Save 
settings of setting mode.
22
I FORGOT THE ADMINISTRATOR 
PASSWORD
Was the administrator password changed from the factory default 
setting?
23
I DON'T KNOW WHOM TO 
CONTACT FOR MAINTENANCE 
AND SERVICE
Please check the customer support information.
23
I CAN'T USE A PARTICULAR FUNCTION OR 
PERIPHERAL DEVICE
Check
Solution
Have functions been disabled by the 
administrator?
■ Check with your administrator. 
Some functions may have been disabled in the setting mode. When user 
authentication is enabled, the functions that you can use may be restricted in 
your user settings.
Problem
Check
Page
?
?
!
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