Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
46
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
TRANSMISSION DOES NOT TAKE
PLACE
PLACE
Did you select the correct destination (destination information)? Is the
correct information (e-mail address or FTP server information) stored for
that destination?
correct information (e-mail address or FTP server information) stored for
that destination?
47
Does the image file exceed the e-mail attachment limit set in the setting
mode (administrator)?
mode (administrator)?
47
Did the image file exceed the file attachment size limit of your mail
server? (When Scan to E-mail is used)
server? (When Scan to E-mail is used)
47
Has the folder on the destination computer been set as a shared folder
so that files can be sent to it? (When using Scan to Network Folder)
so that files can be sent to it? (When using Scan to Network Folder)
47
Is [IPsec Settings] enabled on the machine? (When using Scan to
Network Folder)
Network Folder)
47
Did you place an original that is folded?
47
AUTO SELECTION OF THE COLOR
MODE DOES NOT TAKE PLACE
CORRECTLY
MODE DOES NOT TAKE PLACE
CORRECTLY
Are you scanning one of the following types of originals?
48
THE RECEIVED IMAGE FILE
CANNOT BE OPENED
CANNOT BE OPENED
Does the viewer program used by the recipient support the format of the
received image data?
received image data?
48
Does a message appear prompting you to enter your password?
48
I DON'T KNOW HOW TO SPECIFY
THE ORIGINAL/SEND SIZE
THE ORIGINAL/SEND SIZE
Are you using Easy mode?
48
TRANSMISSION TAKES A LONG
TIME
TIME
Is the resolution setting appropriate at the time of scanning?
49
A DESTINATION IS PRE-SELECTED
Is [Default Address Setting] enabled in the setting mode?
49
THE SCANNED IMAGE IS CLIPPED
Is the original scan size setting smaller than the actual original size?
49
THE QUALITY OF THE SCANNED
IMAGE IS POOR
IMAGE IS POOR
Is the original printed matter such as a book or magazine?
50
When scanning a color or grayscale original, is the color mode set to
[Mono2]?
[Mono2]?
50
Is a destination included that has [TIFF-S] selected for the format?
50
Is the resolution setting too low?
50
Is the compression ratio too high?
50
THE SCANNED IMAGE IS BLANK
Is the original placed face up or face down correctly?
50
THE SCANNED IMAGE IS UPSIDE
DOWN OR ON ITS SIDE
DOWN OR ON ITS SIDE
Are Internet fax addresses included in the transmission?
51
JPEG WAS SELECTED FOR THE
FILE TYPE BUT THE FILE WAS
CREATED AS A TIFF FILE
FILE TYPE BUT THE FILE WAS
CREATED AS A TIFF FILE
Did you select [Mono2] in color mode?
51
THE FILE SIZE IS LARGE
Was the color mode set to [Grayscale] when you scanned a
monochrome original?
monochrome original?
51
Is the resolution setting too high?
51
Is the compression ratio too low?
51
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE STORED
Has the maximum number of keys been stored?
52
AN ADDRESS (A ONE-TOUCH
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
INDIVIDUAL KEY OR GROUP KEY)
CANNOT BE EDITED OR DELETED
Is the key being used in a reserved transmission or a transmission in
progress?
progress?
52
Has your administrator enabled a function that prevents
editing/deleting?
editing/deleting?
52
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Image Send Problems
47
Image Send Problems
I WANT TO CHANGE THE FORMAT
OR COMPRESSION OF A SCANNED
IMAGE
OR COMPRESSION OF A SCANNED
IMAGE
Use the [Format] key.
52
I DON'T KNOW HOW TO CHECK AN
ADDRESS WHEN SENDING AN
IMAGE
ADDRESS WHEN SENDING AN
IMAGE
Tap the [Address Review] key.
52
TRANSMISSION DOES NOT TAKE PLACE
Check
Solution
Did you select the correct destination
(destination information)? Is the
correct information (e-mail address or
FTP server information) stored for
that destination?
(destination information)? Is the
correct information (e-mail address or
FTP server information) stored for
that destination?
■ Make sure that the correct information is stored for the destination and that the
destination is correctly selected.
If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such as
"Undelivered Message" may be sent to the designated administrator's e-mail
address. This information may help you determine the cause of the problem.
"Undelivered Message" may be sent to the designated administrator's e-mail
address. This information may help you determine the cause of the problem.
Does the image file exceed the e-mail
attachment limit set in the setting
mode (administrator)?
attachment limit set in the setting
mode (administrator)?
■ Check with your administrator.
If your administrator has set a limit on the size of transmitted files, a file that
exceeds the limit cannot be transmitted.
exceeds the limit cannot be transmitted.
Did the image file exceed the file
attachment size limit of your mail
server?
(When Scan to E-mail is used)
attachment size limit of your mail
server?
(When Scan to E-mail is used)
■ Reduce the size of the file attachment (reduce the number of pages to scan) for
one e-mail transmission.
The size of the file can also be reduced by scanning using a lower resolution
setting. Ask your mail server administrator (or Internet service provider, etc.) what
the file size limit is for one e-mail transmission.
setting. Ask your mail server administrator (or Internet service provider, etc.) what
the file size limit is for one e-mail transmission.
Has the folder on the destination
computer been set as a shared folder
so that files can be sent to it?
(When using Scan to Network Folder)
computer been set as a shared folder
so that files can be sent to it?
(When using Scan to Network Folder)
■ If the destination folder is not configured as a shared folder, select "Sharing" in
the folder properties.
If the folder was moved or otherwise changed, the "Sharing" setting may have
been canceled.
been canceled.
Is [IPsec Settings] enabled on the
machine?
(When using Scan to Network Folder)
machine?
(When using Scan to Network Folder)
■ Check with your administrator.
When [IPsec Settings] is enabled in setting mode, it may not be possible to scan
to a shared folder in some computer environments.
⇒ "Setting mode (administrator)" → [System Settings] → [Security Settings]
to a shared folder in some computer environments.
⇒ "Setting mode (administrator)" → [System Settings] → [Security Settings]
→ [IPsec Settings]
Did you place an original that is
folded?
folded?
■ Following the instructions in the display, unfold the original, place it in the
automatic document feeder again, and re-scan it.
If a folded original is placed in the automatic document feeder, an error will occur
and scanning will be canceled when the actual original size is detected during
scanning.
and scanning will be canceled when the actual original size is detected during
scanning.
Problem
Check
Page
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48
Image Send Problems
AUTO SELECTION OF THE COLOR MODE DOES
NOT TAKE PLACE CORRECTLY
Check
Solution
Are you scanning one of the following
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
types of originals?
When Black & White is not selected:
• Are there colors or coloring in the
paper?
When Color is not selected:
• Is the color in the original very light?
• Is the color in the original very dark,
• Is the color in the original very light?
• Is the color in the original very dark,
almost black?
• Is only a very small area of the original
colored?
■ Specify the color mode manually.
When the color mode is set to [Auto], the machine detects whether the original is
black and white or color when the [Color Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
black and white or color when the [Color Start] key is tapped; however, in the
cases as shown on the left, automatic detection may not give the correct result.
THE RECEIVED IMAGE FILE CANNOT BE
OPENED
Check
Solution
Does the viewer program used by the
recipient support the format of the
received image data?
recipient support the format of the
received image data?
■ Use a software program that is capable of opening the selected file type and
compression mode.
The recipient may be able to open the file if you change the file type and
compression mode selected at the time of transmission.
compression mode selected at the time of transmission.
Does a message appear prompting
you to enter your password?
you to enter your password?
■ Ask the sender for the password, or have the image sent again in a
non-encrypted format.
The received file is an encrypted PDF file.
I DON'T KNOW HOW TO SPECIFY THE
ORIGINAL/SEND SIZE
Check
Solution
Are you using Easy mode?
■ Use normal mode to set the original size and send size. Tap the [Original] key in
the base screen of normal mode. Specify the scan size (original size), and
specify the send size that will be received at the destination.
specify the send size that will be received at the destination.
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49
Image Send Problems
TRANSMISSION TAKES A LONG TIME
Check
Solution
Is the resolution setting appropriate at
the time of scanning?
the time of scanning?
■ Select resolution and data compression settings that are suited to the purpose of
transmission.
To create image data that is balanced in terms of resolution and file size, pay
attention to the following points:
attention to the following points:
Resolution modes:
The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",
"Network Folder", and "Scan to External Memory Device", and [200x100dpi] in
Internet fax mode. If the original does not contain a halftone image such as a
photo or illustration, scanning at the default resolution will create a more practical
and useful image. A higher resolution setting or the "Half Tone" setting (in
Internet fax mode only) should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo image. Exercise caution in
this case as a larger file will be created than when the default setting is used.
"Network Folder", and "Scan to External Memory Device", and [200x100dpi] in
Internet fax mode. If the original does not contain a halftone image such as a
photo or illustration, scanning at the default resolution will create a more practical
and useful image. A higher resolution setting or the "Half Tone" setting (in
Internet fax mode only) should only be selected if the original contains a photo
and you wish to give priority to the quality of the photo image. Exercise caution in
this case as a larger file will be created than when the default setting is used.
A DESTINATION IS PRE-SELECTED
Check
Solution
Is [Default Address Setting] enabled
in the setting mode?
in the setting mode?
■ If you wish to send to a destination other than the default destination, tap the
[Cancel] key.
If you are the administrator and wish to change or disable the default destination,
change the settings as appropriate in [Default Address Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
change the settings as appropriate in [Default Address Setting].
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings]
→ [Scan Settings] → [Default Address] → [Default Address Setting]
THE SCANNED IMAGE IS CLIPPED
Check
Solution
Is the original scan size setting
smaller than the actual original size?
smaller than the actual original size?
■ Set the scan size to the actual original size.
If you have intentionally set a smaller size than the actual original size, place the
original considering the reference placement position for the selected scan size.
For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x
8-1/2") setting on the document glass, align the original using the document glass
scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.
original considering the reference placement position for the selected scan size.
For example, when scanning an A4 (8-1/2" x 11") original using a B5 (5-1/2" x
8-1/2") setting on the document glass, align the original using the document glass
scale at the left edge to fit the area you wish to scan into the B5 (5-1/2" x 8-1/2")
scanning area.
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