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Model
MX-3050N MX-3060N MX-3070N MX-3550N MX-3560N MX-3570N MX-4050N MX-4060N MX-4070N (serv.man35)
Pages
58
Size
1.57 MB
Type
PDF
Document
User Manual / Operation Manual
Brand
Device
Copying Equipment / Trouble Shooting Guide PDF
File
mx-3050n-mx-3060n-mx-3070n-mx-3550n-mx-3560n-mx-35.pdf
Date

Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online

36
CHECKLIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
TRANSMISSION DOES NOT TAKE 
PLACE
Is the telephone line connected securely?
37
Is the correct dial mode set for your line?
37
Is a busy signal received?
37
Did a communication error occur?
38
Does a message appear indicating that the memory is full?
38
Does a message appear notifying you that the original size was not 
detected?
38
Does the job status screen (completed jobs) or a transaction report 
indicate that the transmission was not successful?
38
Did you place an original that is folded?
38
Are the sub-address and passcode correct? (When using F-code 
communication)
38
THE TRANSMITTED FAX PRINTS 
OUT BLANK AT THE RECEIVING 
SIDE
Is the original placed face up or face down correctly?
38
If the receiving machine is using thermal paper, was the thermal paper 
loaded with the wrong side out?
38
THE TRANSMITTED FAX IS 
REDUCED BY THE RECEIVING FAX 
MACHINE
Has the rotation sending been set?
39
TRANSMISSION DOES NOT BEGIN 
AT THE SPECIFIED TIME
Is the machine's clock set to the correct time?
39
Is a transmission in progress?
39
PRINTING DOES NOT TAKE PLACE 
AFTER RECEPTION
Does a password entry screen appear?
39
Has cut-off printing been disabled in the setting mode (administrator)?
40
Is forwarding (Inbound Routing function) enabled for a received fax?
40
MANUAL RECEPTION/POLLING 
RECEPTION ARE NOT POSSIBLE
Is little free memory remaining?
40
THE RECEIVED IMAGE IS FAINT
Is the original that was faxed also faint?
40
THE MACHINE DOES NOT BEGIN 
FAX RECEPTION
Has the reception mode been set to [Manual Reception] in the setting 
mode?
41
Is little free memory remaining?
41
DIALING IS NOT POSSIBLE
Is the extension telephone connected?
41
Is the external telephone enabled in setting mode? (When an external 
telephone is connected)
41
Is the line busy?
41
YOU CANNOT TALK TO THE 
OTHER PARTY
Did you dial using the speaker?
42
AN ADDRESS (A ONE-TOUCH 
INDIVIDUAL KEY OR GROUP KEY) 
CANNOT BE STORED
Has the maximum number of keys been stored?
42
AN ADDRESS (A ONE-TOUCH 
INDIVIDUAL KEY OR GROUP KEY) 
CANNOT BE EDITED OR DELETED
Is the key being used in a reserved transmission or a transmission in 
progress?
42
Have functions been disabled by the administrator?
42
Has your administrator enabled a function that prevents 
editing/deleting?
42
I WANT TO CHECK THE 
SEND/RECEIVE HISTORY
Press the [Sending History] key. (Send history only)
43
Check with the [Job Status] key.
43
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Fax Problems
37
Fax Problems
I DON'T KNOW HOW TO FORWARD 
RECEIVED FAXES
Use the received fax forwarding settings in setting mode.
43
I DON'T KNOW HOW TO PREVIEW 
RECEIVED FAXES
Enable the image preview setting for received faxes in setting mode.
44
NOTIFICATION SOUNDS ARE TOO 
LOUD OR TOO SOFT, OR ARE NOT 
AUDIBLE (VOLUME ADJUSTMENT)
Have you adjusted the volume in the speaker settings of setting mode?
44
You can adjust the volume of the original scan complete sound in the 
scan complete sound setting of setting mode.
44
I DON'T KNOW HOW TO STORE OR 
PRINT SENDER INFORMATION
You can store sender information in "Own Name and Destination Set" in 
setting mode.
44
BROADCAST TRANSMISSION 
DOES NOT WORK
Has broadcast setting been disabled in the setting mode 
(administrator)?
45
THE FAX RECEPTION / DATA 
INDICATOR DOES NOT TURN OFF
Did you retrieve a received fax that was printed?
45
Is an error preventing received faxes from being printed?
45
I DON'T KNOW HOW TO CHECK AN 
ADDRESS WHEN SENDING A FAX
Tap the [Address Review] key.
45
Is "Fax Dest. Confirmation Mode" enabled in setting mode?
45
TRANSMISSION DOES NOT TAKE PLACE
Check
Solution
Is the telephone line connected 
securely?
■ Check the telephone line jack, the wall jack, and any extension adapters to make 
sure that all connections are secure.
► Power and connector positions (page 4)
Is the correct dial mode set for your 
line?
■ Ask your administrator to verify that "Dial Mode Setting" is set correctly for the 
line you are using.
 
Select the telephone line type in "Dial Mode Setting" in the setting mode 
(administrator).
⇒ "Setting mode" → [System Settings] → [Image Send Settings]  
→ [Fax Settings] → [Default Settings] → [Dial Mode Setting]
Is a busy signal received?
■ If a busy signal is received, the transmission is temporarily canceled and then 
automatically attempted again after a brief interval. The factory default setting : 
Two attempts at 3-minute intervals.
⇒ "Setting mode" →  [System Settings] → [Image Send Settings]  
→ [Fax Settings] → [Send Setting] → [Recall in Case of Line Busy]
 
To cancel transmission, tap the job status display on the operation panel, tap 
the key of the job you want to delete, and tap [Stop/Delete] on the action panel. 
A message will appear to confirm the cancelation. Tap the [Cancel] key.
Problem
Check
Page
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38
Fax Problems
Did a communication error occur?
■ If an error occurs preventing transmission, the transmission is temporarily 
canceled and then automatically re-attempted after a brief interval. The factory 
default setting : Two attempts at 3-minute intervals.
⇒ "Setting mode (administrator)" →  [System Settings] → [Image Send Settings] 
→ [Fax Settings] → [Send Setting] → [Recall in Case of Communication Error]
 
To cancel transmission, tap the job status display on the operation panel, tap 
the key of the job you want to delete, and tap [Stop/Delete] on the action panel. 
A message will appear to confirm the cancelation. Tap the [Cancel] key.
 
The machine supports error correction mode (ECM) and is configured to 
automatically resend any part of a fax that is distorted due to noise on the line.
⇒ "Setting mode" → [System Settings] → [Image Send Settings] → [Fax Settings] 
→ [Default Settings] → [ECM]
Does a message appear indicating 
that the memory is full?
■ Divide the originals into sets and fax each set separately, or use direct 
transmission.
 
If the memory becomes full, the transmission will be canceled.
Does a message appear notifying you 
that the original size was not 
detected?
■ Place the original again. 
If the original size is still not detected correctly, specify the original size manually.
Does the job status screen 
(completed jobs) or a transaction 
report indicate that the transmission 
was not successful?
■ Perform the transmission again. 
If the transmission is still not successful after recalling is performed as set in 
[Recall in Case of Line Busy] or [Recall in Case of Communication Error], the 
transmission failure will be indicated in the job status screen and the transaction 
report.
Did you place an original that is 
folded?
■ Following the instructions in the display, unfold the original, place it in the 
automatic document feeder again, and re-scan it.
 
If a folded original is placed in the automatic document feeder, an error will occur 
and scanning will be canceled when the actual original size is detected during 
scanning.
Are the sub-address and passcode 
correct?  (When using F-code 
communication)
■ Check with the operator of the other machine to make sure that the sub-address 
and passcode are correct.
THE TRANSMITTED FAX PRINTS OUT BLANK AT 
THE RECEIVING SIDE
Check
Solution
Is the original placed face up or face 
down correctly?
■ Place the original again in the correct orientation, and resend. 
When using the document glass, the original must be placed face down. When 
using the automatic document feeder, the original must be placed face up. Place 
the original correctly and send the fax again.
If the receiving machine is using 
thermal paper, was the thermal paper 
loaded with the wrong side out?
■ Check with the operator of the other machine.
Check
Solution
!
?
!
39
Fax Problems
THE TRANSMITTED FAX IS REDUCED BY THE 
RECEIVING FAX MACHINE
Check
Solution
Has the rotation sending been set?
■ Enable "Rotation Sending Setting" before transmission.  
When [Rotation Sending Setting] is not enabled (the image is not rotated), an 
original placed in the vertical orientation may be reduced by the receiving 
machine.
⇒ "Setting mode" →  [System Settings] → [Image Send Settings] → [Fax Settings] 
→ [Send Setting] → [Rotation Sending Setting] → 
If "Mixed Size Original" is enabled in Others and an original with a different width 
is sent, rotate transmission will be disabled.
TRANSMISSION DOES NOT BEGIN AT THE 
SPECIFIED TIME
Check
Solution
Is the machine's clock set to the 
correct time?
■ Set the clock to the correct time.
⇒ "Setting mode" → [System Settings]  → [Common Settings] → [Clock]
Is a transmission in progress?
■ If another transmission is in progress when the specified time arrives, the timer 
operation will begin after that transmission is finished.
PRINTING DOES NOT TAKE PLACE AFTER 
RECEPTION
Check
Solution
Does a password entry screen 
appear?
■ Enter the correct password using the numeric keys. 
[Hold Setting for Received Data Print] is enabled. If you do not know the 
password, check with your administrator.
⇒ "Setting mode (administrator)" → [System Settings] → [Image Send Settings] 
→ [Common Settings] → [Condition Settings] 
 
→ [Hold Setting for Received Data Print]
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