Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
26
Copying Problems
THE IMAGE IS TOO LIGHT OR TOO DARK
Check
Solution
Is the image too light?
■ Select an appropriate exposure mode for the original being copied and adjust the
exposure level manually.
Is the image too dark?
Has an appropriate exposure mode
for the original type been selected?
for the original type been selected?
■ Select one of the following modes depending on the original type. (This can be
set in normal mode.)
• Text
• Text
Use this mode for regular text documents.
• Text/Printed Photo
This mode provides the best balance for copying an original which contains
both text and printed photographs, such as a magazine or catalogue.
both text and printed photographs, such as a magazine or catalogue.
• Text/Photo
This mode provides the best balance for copying an original which contains
both text and photographs, such as a text document with a photo pasted on.
both text and photographs, such as a text document with a photo pasted on.
• Printed Photo
This mode is best for copying printed photographs, such as photos in a
magazine or catalogue.
magazine or catalogue.
• Photo
Use this mode to copy photos.
• Map
This mode is best for copying the light color shading and fine text found on
most maps.
most maps.
• Light Original
Use this mode for originals with light pencil writing.
Is the overall copy density too light?
■ Change the overall copy density with either method below.
• Changing the default setting
Select "Setting mode (Web version)" - [System Settings] → [Image Quality
Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set
default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to
decrease the overall density.
• Temporarily changing the setting
Select Normal Mode (the setting cannot be changed in Easy Mode). In [Others]
→ [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to
increase the overall density, or [1 (Smooth)] to decrease the overall density.
The setting is automatically reset when you return to the home screen.
→ [Quick Image Quality Adjustment], set default setting [2] to [3 (Sharp)] to
increase the overall density, or [1 (Smooth)] to decrease the overall density.
The setting is automatically reset when you return to the home screen.
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27
Copying Problems
COLORS ARE OFF
Check
Solution
Did you perform "Registration
Adjustment"?
Adjustment"?
■ Ask your administrator to perform "Registration Adjustment".
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Collective Adjustment] → [Registration Adjustment] .
If the color tones are off, perform [Auto Color Calibration (for Copy)] after
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
finishing registration adjustment. (If the colors are still off after calibration,
repeating calibration may improve the results.)
⇒ "Setting mode (administrator)" → [System Settings] → [Image Quality
Adjustment] → [Common Functions] → [Auto Color Calibration (for Copy)]
PART OF THE IMAGE IS CUT OFF
Check
Solution
Has an appropriate ratio been
selected for the original size and
paper size?
selected for the original size and
paper size?
■ Select an appropriate ratio setting.
Are you using an AB (inch) size
original?
original?
■ When copying an AB (inch) size original, specify the original size manually.
COPIES COME OUT BLANK
Check
Solution
Is the original placed face up or face
down correctly?
down correctly?
■ When using the document glass, the original must be placed face down. When
using the automatic document feeder, the original must be placed face up.
I WANT TO COPY MULTIPLE A4 PAGES ONTO
ONE A4 SHEET OF PAPER
Check
Solution
Use N-Up.
■ N-Up lets you reduce and copy the images of up to eight A4 pages on one sheet.
Tap the [N-Up] key.
In normal mode, you can also add borders to N-Up copies.
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28
CHECK LIST
Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that
you can use may be restricted in your user settings. Check with your administrator.
Problem
Check
Page
PRINTING DOES NOT TAKE PLACE
Is your PC connected correctly to the machine?
29
Is the machine connected to the same network (LAN, etc.) as your PC?
29
Is the IP address selected correctly? (Windows)
29
Are you using a printer port created using Standard TCP/IP Port?
(Windows)
29
Is your computer in an unstable state?
29
Is the machine specified correctly in the application that you are using
for printing?
for printing?
29
Are the network connection devices operating normally?
29
Is the I/O timeout setting too short?
30
Was a Notice Page printed?
30
Have functions been disabled by the administrator?
30
I DON'T KNOW HOW TO CANCEL
PRINTING
PRINTING
Follow the steps below to cancel printing
30
COLOR PRINTING DOES NOT TAKE
PLACE
PLACE
Is the color mode set to "Color"?
30
Have functions been disabled by the administrator?
30
I DON'T KNOW HOW TO SWITCH
BETWEEN COLOR AND BLACK &
WHITE PRINTING
BETWEEN COLOR AND BLACK &
WHITE PRINTING
The color mode setting is configured in the printer driver.
31
I DON'T KNOW HOW TO PRINT ON
SPECIAL MEDIA (POSTCARDS,
ENVELOPES, ETC.)
SPECIAL MEDIA (POSTCARDS,
ENVELOPES, ETC.)
Load postcards in tray 1 or the bypass tray. Load envelopes or other
special media in the bypass tray.
special media in the bypass tray.
31
2-SIDED PRINTING DOES NOT
TAKE PLACE
TAKE PLACE
Does the paper type setting of the selected tray specify a type of paper
that cannot be used for 2-sided printing?
that cannot be used for 2-sided printing?
31
Are you using a special size or type of paper?
31
Have functions been disabled by the administrator?
31
DIRECT PRINTING OF A FILE IN A
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
SHARED FOLDER ON A
COMPUTER IS NOT POSSIBLE
Is [IPsec Settings] enabled on the machine?
32
A TRAY, FINISHER, OR OTHER
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
PERIPHERAL DEVICE INSTALLED
ON THE MACHINE CANNOT BE
USED
Have the peripheral devices that are installed on the machine been
configured with the printer driver?
configured with the printer driver?
32
THE IMAGE IS GRAINY
Are the printer driver settings appropriate for the print job?
32
THE IMAGE IS TOO LIGHT OR TOO
DARK
DARK
Is the overall print density too light?
33
Does the image (particularly a photo) need correction?
(Windows)
33
COLORS ARE OFF
Did you perform "Registration Adjustment"?
33
TEXT AND LINES ARE FAINT AND
DIFFICULT TO SEE
DIFFICULT TO SEE
Was color data printed in black and white?
(Windows)
33
Is the overall print density too light?
34
Are there fine lines in the original data?
34
PART OF THE IMAGE IS CUT OFF
Does the paper size specified by the job match the size of paper loaded
into the tray?
into the tray?
34
Is the print orientation setting (portrait or landscape) correct?
34
Are the margins set correctly in the layout settings of the application?
34
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Printing Problems
29
Printing Problems
THE IMAGE IS UPSIDE DOWN
Are you using a type of paper (envelopes, punch paper, etc.) that can
only be loaded in a fixed orientation?
only be loaded in a fixed orientation?
34
Is the correct binding position selected for 2-sided printing?
35
MANY GARBLED CHARACTERS
ARE PRINTED
ARE PRINTED
Is your computer or the machine in an unstable state?
35
PRINTING DOES NOT TAKE PLACE
Check
Solution
Is your PC connected correctly to the
machine?
machine?
■ Make sure that the cable is connected securely to the LAN connector of your PC
and that of the machine.
If you are connected to a network, make sure that the LAN cable is securely
connected to the hub as well.
connected to the hub as well.
► Power and connector positions (page 4)
Is the machine connected to the same
network (LAN, etc.) as your PC?
network (LAN, etc.) as your PC?
■ The machine must be connected to the same network as your PC.
If you do not know which network the machine is connected to, ask the network
administrator.
administrator.
Is the IP address selected correctly?
(Windows)
(Windows)
■ Check the IP address setting.
If the machine does not have a permanent IP address (the machine receives an
IP address from a DHCP server), printing will not be possible if the IP address
changes.
IP address from a DHCP server), printing will not be possible if the IP address
changes.
You can check the machine's IP address in [Network Status] of setting mode. If
the IP address has changed, change the port setting in the printer driver.
⇒ "Setting mode" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
the IP address has changed, change the port setting in the printer driver.
⇒ "Setting mode" → [Status] → [Network Status]
See: Software Setup Guide
If the IP address changes frequently, it is recommended that a permanent IP
address be assigned to the machine.
⇒ "Setting mode (administrator)" → [System Settings] → [Network Settings]
Are you using a printer port created
using Standard TCP/IP Port?
(Windows)
using Standard TCP/IP Port?
(Windows)
■ Check the PC settings.
When a port created with Standard TCP/IP Port in Windows is used and the
[SNMP Status Enabled] checkbox is
[SNMP Status Enabled] checkbox is
, it may not be possible to print correctly.
Change the [SNMP Status Enabled] checkbox to
.
See: Software Setup Guide
Is your computer in an unstable
state?
state?
■ Restart your computer.
Printing is sometimes not possible when you run multiple applications at once or
there is insufficient memory or hard drive space. Restart your computer.
there is insufficient memory or hard drive space. Restart your computer.
Is the machine specified correctly in
the application that you are using for
printing?
the application that you are using for
printing?
■ Check whether the machine's printer driver has been selected from the print
window of the application.
If the machine's printer driver does not appear in the list of available printer
drivers, it may not be installed correctly. Remove the printer driver and then
install it once again.
drivers, it may not be installed correctly. Remove the printer driver and then
install it once again.
See: Software Setup Guide
Are the network connection devices
operating normally?
operating normally?
■ Make sure that the routers and other network connection devices are operating
correctly.
If a device is not powered on or is in an error state, see the manual of the device
to correct the problem.
to correct the problem.
Problem
Check
Page
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