Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man35) User Manual / Operation Manual ▷ View online
16
General Problems
Are you printing on pre-punched
paper?
paper?
■ Take care that the image does not overlap the punch holes.
If the printed image overlaps the punch holes, smudges may appear on the
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.
reverse side of the paper following 1-sided printing, or on both sides following
2-sided printing.
Does a message appear indicating the
need for maintenance?
need for maintenance?
■ Contact your dealer or nearest SHARP Service Department as soon as possible.
WHEN PRINTING ON THICK PAPER, THE PRINT
RESULT IS DIRTY FROM THE 2ND PAGE ON
Check
Solution
Has the paper type been set
correctly?
correctly?
■ Set the correct paper type in the tray settings. Make sure that the following has
not occurred:
• When using heavy paper, change the paper type in the tray settings to Heavy.
• When using heavy paper, change the paper type in the tray settings to Heavy.
(The image may disappear if rubbed.)
• Paper other than heavy paper is being used, but heavy paper is selected in the
tray settings. (This may cause creases and misfeeds.)
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY
Check
Solution
Is the output tray specified?
■ When copying, you can select the output tray in normal mode. Tap [Sort/Group]
or [Staple Sort] in the base screen of normal mode. Or, tap [Others] in the base
screen of normal mode and tap [Output Tray]. You can set the output tray in
these screens.
screen of normal mode and tap [Output Tray]. You can set the output tray in
these screens.
When printing, you can select the output tray in the printer driver. Click the
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
[Finishing] tab in the printer driver, and select the output tray in [Output Tray].
The output tray is fixed and cannot be changed when some copy or print settings
are selected. Some copy or print settings may be canceled when you change the
output tray.
are selected. Some copy or print settings may be canceled when you change the
output tray.
Check
Solution
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17
General Problems
PART OF THE IMAGE IS CUT OFF
Check
Solution
Has the correct paper size been set?
■ If you are using a non-standard size, be sure to specify the paper size.
If the size of paper loaded into a tray was changed, be sure to check the paper
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
size setting.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
Was the original placed in the correct
position?
position?
■ If you are using the document glass, be sure to place the original in the far left
corner of the document glass.
► Placing the original and adding paper (page 5)
PRINTING TAKES PLACE ON THE WRONG SIDE
OF THE PAPER
Check
Solution
Is the paper loaded with the print side
facing in the correct direction?
facing in the correct direction?
■ Make sure that the print side of paper is facing in the correct direction.
• Trays 1 to 4:
Place the paper with the print side face up.*
• Bypass Tray :
Place the paper with the print side face down.*
* When the paper type is "Pre-Printed" or "Letter Head", load the paper in the
opposite way.
opposite way.
(Except when [Disabling of Duplex] is enabled in the setting mode
(administrator).
(administrator).
For information about the setting mode, consult your administrator.)
A COVER OR INSERT IS NOT PRINTED ON THE
SPECIFIED PAPER
Check
Solution
Has the paper type been set
correctly?
correctly?
■ Set the correct paper type for the tray that contains the paper specified for the
cover or insert.
If the paper type set for the cover or insert is not the same as the paper type set
for the tray, paper will be fed from a different tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
for the tray, paper will be fed from a different tray.
⇒ "Setting mode" → [System Settings] → [Common Settings] → [Paper Settings]
→ [Paper Tray Settings] → [Tray Registration]
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18
General Problems
THE CONNECTED USB DEVICE CANNOT BE
USED
Check
Solution
Is the USB device compatible with the
machine?
machine?
■ Ask your dealer if the device is compatible with the machine.
USB devices that are not compatible with the machine cannot be used.
Is the connected USB device
recognized correctly?
recognized correctly?
■ When a USB device is connected to the machine and correctly recognized, an
icon (
) will appear at the top of the touch panel. If it is not recognized, connect
it once again.
Is the format of the USB memory
device FAT32?
device FAT32?
■ Check the file format of the USB memory device.
If the format of the USB memory device is other than FAT32, use your PC to
change the format to FAT32.
change the format to FAT32.
Are you using a USB memory device
with a capacity of more than 32 GB?
with a capacity of more than 32 GB?
■ Use a 32 GB or less USB memory device.
THE FINISHER/SADDLE FINISHER DOES NOT
OPERATE
Check
Solution
Does a message appear indicating
that you need to remove paper from
the stapler compiler?
that you need to remove paper from
the stapler compiler?
■ Remove all remaining paper from the stapler compiler.
Have functions been disabled by the
administrator?
administrator?
■ Check with your administrator.
Some functions may have been disabled in the setting mode.
STAPLING DOES NOT TAKE PLACE (INCLUDING
SADDLE STITCH)
Check
Solution
Does a message appear instructing
you to check the staple unit?
you to check the staple unit?
■ Remove jammed staples.
► Maintenance (page 6)
Does a message appear instructing
you to add staples?
you to add staples?
■ Replace the staple cartridge.
Do not forget to replace the staple case.
► Maintenance (page 6)
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19
General Problems
Is a different width of paper mixed in?
■ To perform mixed size stapling, using paper of the same width and select the
[Same Width] setting.
Stapling is not possible when paper of different widths are mixed together. When
copying, select [Same Width] for [Mixed Size Original] in [Others].
copying, select [Same Width] for [Mixed Size Original] in [Others].
Are there more sheets than can be
stapled at once?
stapled at once?
■ For the maximum number of sheets that can be stapled, see "SPECIFICATIONS"
in Start Guide.
Is a paper size that cannot be stapled
included in the print job?
included in the print job?
■ For paper sizes that can be stapled, see "SPECIFICATIONS" in Start Guide.
Is the paper type setting of the tray
selected in the printer driver set to a
paper type that cannot be stapled?
selected in the printer driver set to a
paper type that cannot be stapled?
■ You must check the paper types that are set on the machine, and select a paper
tray that is set to paper* that can be used for staple printing.
Click the [Tray Status] button in [Paper Source] tab of the printer properties
window and check the paper type setting of each tray.
window and check the paper type setting of each tray.
*Stapling is not possible on labels, tab paper, glossy paper, transparency film, or
envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will
not be possible.
envelopes. In addition, if "Disable Staple" is selected in the user type, stapling will
not be possible.
PUNCHING DOES NOT TAKE PLACE
Check
Solution
Does a message appear instructing
you to check the punch module?
you to check the punch module?
■ Dispose of punch scraps.
► Maintenance (page 6)
Is a different size of paper mixed in?
■ Punching is not possible when different widths of paper are mixed together. To
perform mixed size punching, use paper of the same width and select the [Same
Width] setting. When copying, select [Same Width] for [Mixed Size Original] in
[Others].
Width] setting. When copying, select [Same Width] for [Mixed Size Original] in
[Others].
Is a paper size that cannot be
punched included in the print job?
punched included in the print job?
■ For the paper sizes that can be punched, see "SPECIFICATIONS" in Start Guide.
Is the tray selected in the printer
driver set to a paper type that cannot
be punched?
driver set to a paper type that cannot
be punched?
■ Check the paper type settings in the machine and select a tray that has paper
that can be used for punching*. Click the [Tray Status] button in [Paper Source]
tab of the printer properties window and check the paper type setting of each tray.
tab of the printer properties window and check the paper type setting of each tray.
*Punching is not possible on labels, tab paper, glossy paper, transparency film,
and envelopes. In addition, if "Disable Punch" is selected in the user type,
punching will not be possible.
and envelopes. In addition, if "Disable Punch" is selected in the user type,
punching will not be possible.
Check
Solution
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