Sharp MX-3050N / MX-3060N / MX-3070N / MX-3550N / MX-3560N / MX-3570N / MX-4050N / MX-4060N / MX-4070N (serv.man31) User Manual / Operation Manual ▷ View online
41
Troubleshooting
Trouble with installation (Windows/Macintosh)
! Cannot install
CHECK1
Does your computer have sufficient hard disk space to install the software?
Countermeasure
Delete unnecessary files and applications from your computer and increase space on
your hard disk.
your hard disk.
CHECK2
Are you using an OS that cannot be used with the software that you are trying to
install?
install?
Countermeasure
Check whether the software you are trying to install, works on the OS of your
computer.
computer.
⇒ "
Operating environment of the computer P.8
", "
Conditions of software use P.10
"
42
Troubleshooting
Problem with Windows
! Cannot detect this machine
CHECK1
Is your computer connected to the same network as this machine?
Countermeasure
The computer and this machine must be connected on the same LAN
to be detected. When they are connected to a different subnetwork,
click the [Specify conditions] button and input the name of this
machine (host name) or IP address and search again.
to be detected. When they are connected to a different subnetwork,
click the [Specify conditions] button and input the name of this
machine (host name) or IP address and search again.
CHECK2
Are the computer and machine connected correctly?
Countermeasure
Check whether the LAN connector of the computer and this machine is
connected correctly. Also check the hub side of the LAN cable.
⇒ "
connected correctly. Also check the hub side of the LAN cable.
⇒ "
How to connect this machine P.11
"
CHECK3
Is the power turned on for the printer?
Countermeasure
If the printer is not turned on, it will not be detected. If the printer is
not on, use the main power switch, then the [Power] key to turn the
power on to search the machine again.
not on, use the main power switch, then the [Power] key to turn the
power on to search the machine again.
! The options and peripherals of this machine could not be automatically setup
CHECK
If automatic setup of the options and peripherals is not possible, setup manually.
• To setup the options
⇒ Enable options and peripherals P.28
Countermeasure
Check the status of the attached peripherals following the steps below and setup the
options.
1) Print the "Machine Status List" in this machine's settings, and check the settings for
options.
1) Print the "Machine Status List" in this machine's settings, and check the settings for
peripheral devices and trays.
To print the "Machine Status List", tap the [Setup] key, and then tap the [Status] tab
→ [List for User] → [Machine Status List].
[Paper Feeder Options] sets the number of trays for the machine.
2) For [Tray Settings], [Paper Type Registration] and [Tandem Connection Setting],
click the respective button and check the setting details.
Tray Settings: In the machine's system settings, the settings in [Common Settings]
→ [Paper Settings] → [Tray Settings/Paper Settings] → [Tray Settings] are applied.
Specify the paper size and type which has been set for each tray.
Paper Type Registration: In the machine's system settings, the settings in [Common
Settings]
→ [Paper Type Registration] are applied. If the name of a user type has
been changed, enter the new name.
Tandem Connection Setting: In the machine's system settings (for Administrator),
enter the setting (slave IP address) for [Common Settings]
→ [Device Control] →
[Tandem Connection Setting]. [Tandem Connection Setting] can be set by selecting
[LPR Direct Print (Specify Address/Auto Search)] in the [Custom installation] screen
(only when installed).
43
Troubleshooting
! I want to delete a software
CHECK
To delete the printer driver and software that has been
installed using the installer, follow the steps below.
installed using the installer, follow the steps below.
Countermeasure
1) Right click at the start screen (or swipe upwards from the
lower edge), then click
lower edge), then click
→ App bar → [All applications] →
[Control panel].
2) Click [Uninstall program].
3) Select the driver or software that you want to delete from
the list, and delete.
4) Restart the computer.
For details, refer to the manual of your OS or help.
2) Click [Uninstall program].
3) Select the driver or software that you want to delete from
the list, and delete.
4) Restart the computer.
For details, refer to the manual of your OS or help.
44
Troubleshooting
Trouble with Macintosh
! Cannot detect this machine
CHECK1
Is the power turned on for the printer?
Countermeasure
If the printer is not turned on, it will not be detected. If the printer is not on, use the
main power switch, then the [Power] key to turn the power on.
main power switch, then the [Power] key to turn the power on.
CHECK2
Are the computer and machine connected correctly?
Countermeasure
Check whether the LAN connector of the computer and this machine is connected
correctly. Also check the hub side of the LAN cable.
⇒ "
correctly. Also check the hub side of the LAN cable.
⇒ "
How to connect this machine P.11
"
! I want to delete a software
CHECK1
Is the power turned on for the printer?
Countermeasure
Delete the printer that uses the PPD driver of this machine from the printer list. How
to display the printer list
to display the printer list
⇒"
Installing the printer driver on Mac OS X P.36
"
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