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Sharp Electronics UK Ltd U2 Error Code Procedure V1.2 
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 December 2011 

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U2 Error Code Procedure & Best Practise 

MX‐2610N/MX‐311N (Aries) Procedure 

Must Complete the Following in Order; 

1.  Upgrade Firmware MX‐2610N/MX‐3110N (Firmware Version icu 05.00.A1_b0) 

2. 

Execute Simulation 16 U2 

Clear/Cancel 

3.  Format Hard Disk Drive – Execute Simulation 62-08 (Except System Area) 
4.  Execute Simulation 22-06 and Check Firmware Level 

5.  Execute Simulation 24-01 (Reset All) 
6.  Advise End-User On Correct Power Shutdown Procedure (See Below) 

There will be NO need to Clone the Machine as we are NOT formatting the System Area of the 
HDD.

 

 

If you are unable to access the Service Web Page or Admin Web Page the Hard Disk Drive is Corrupt, 
you will need to Execute Simulation 62-01 (Full Format). You will then need to configure ALL Web Page 

Settings (IP Address, SMTP Details, Equitrac URL’s, Machine Name and LDAP Settings) 

 

Please Note: The above Firmware will prevent the end-user from re-setting the U2 Error Codes by 

Powering Off/On; you will need to execute Simulation 16 to Clear/Cancel the error. 
 

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Admin Web Page URL; 

http://IP Address Of MFP/login.html?/main.html

 

Default Password:- Admin 
 
Service Web Page URL; 

http://IP Address Of MFP/login.html?/service_testpage.html

 

 

Default Password:- Service 
 

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Please Change the following Soft Switch Settings; 
 
NIC Power Save Mode 

Execute Simulation 66-01 Soft Switch 92 
Change Bit 7 to 1 

 
Enable USB Card Reader (Fast Wakeup) 

Execute Simulation 55-03 Soft Switch 6 
Change Bit 8 to 1 

 
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Sharp Electronics UK Ltd U2 Error Code Procedure V1.2 
19

th

 December 2011 

Page 2 

 

 
 

 
 

Please Change the Following MFP Web Page Settings; 

 

Open a web browser and enter the following URL:-  

 

http://IP Address Of MFP/login.html?/main.html

 

 
Energy Save > Power Management Settings 
 

Uncheck - Turn Off Panel Display During Pre-Heat Mode (See Below) 
 

 

 
Energy Save > Power Management Settings 

 
Change Sleep Mode Power Level – Fast Wakeup (See Below) 

 

 

 
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Open a web browser and enter the following URL:-  
 

http://IP Address Of MFP/login.html?/service_testpage.html

 

 

Stop MFP Recording Sys Log – Change to Disable (See Below) 
 

Sharp Electronics UK Ltd U2 Error Code Procedure V1.2 
19

th

 December 2011 

Page 3 

 

 

 
 

 
 

 
 

Correct Power On/Off Procedure; 
 

Please Note: - If the Procedure below Is NOT followed you will corrupt the Hard Disk Driver, this in turn 
will cause U2 Error Codes. 
 

 

 

Sharp Electronics UK Ltd U2 Error Code Procedure V1.2 
19

th

 December 2011 

Page 4